1) e-Zest's SLA Tracker (CWX) monitors application, platform, and infrastructure performance metrics in real-time for customers using Amazon AWS CloudWatch.
2) CWX defines application-level SLAs through an XML configuration and sends alerts by email and SMS when SLAs are breached to avoid heavy penalties.
3) The tool provides dashboards for end-user experience, application performance, platform components, and infrastructure components with metrics, alerts and is more cost effective than third-party options.