Short slideshow introducing Dale Carnegie and its impact on teams and performance.

1. If internal change is slower
than external change,
you’re in trouble!
* Jack Welch
CEO of GE for 20 years

2. Matching Your Team
To A Turbulent Marketplace
Relentless
Change
Tough
Customers
Intense
Competition

3. Matching Your Team
To A Turbulent Marketplace
The pace of technological change
surpasses most people’s capacity
to change their mindset

4. No Time?
Who has time to take a sales course, communications course,
leadership course, time management course, stress management
course, group dynamics course, problem analysis course,
presentation skills course, process improvement course,
facilitation course, team dynamics course, change management
course, leadership course, coaching seminar, creativity course –
even if it’s on-line . . . ???

5. Matching Your Team
To A Turbulent Marketplace
The pace of technological change
surpasses most people’s capacity
to change their mindset

6. Matching Your Team
To A Turbulent Marketplace
s
thod es
gie Me cess
arne nd Pro
D ale C ple a
o
Align Pe

7. Key Principles

8. Facts About Going From Where You Are
To Where You Want To Be
Knowing what to do is only important when people clearly
connect with desired outcomes.
Awareness or simply “knowing how” and habitually following a
proven system are entirely different issues. Permanent change
begins with a clearly communicated mandate cascaded throughout
the organization.
Typically what’s missing is genuine alignment from the
bottom-up - created from the top-down.
People who learn what, why, and how, outperform those who
know what to do and don't do it.

9. Facts About Going From Where You Are
To Where You Want To Be
Companies cannot improve overall effectiveness without improving
each individual’s effectiveness – including management.
Organizations that build skills in the vital core competencies of each job,
and coach, lead, and manage, outperform those who do not.
Any improvement system must measure progress tied to specific,
measurable outcomes.
Fear motivation is de-motivation. Fear is not limited to intimidation tactics
— misalignment creates fear. Uncertainty and lack of clarity creates fear.
Inappropriate behavior creates fear etc. Edwards Deming clearly challenges
management to “drive out fear.”

10. Facts About Going From Where You Are
To Where You Want To Be
Trying to change behaviour without considering the
structure that gives rise to that behaviour is futile.
Skills taught using lecture-based or knowledge transfer
processes tend to fade quickly.
People tend to retain competencies they develop in
specific business application projects.

11. Collaborative
Teamwork
You can’t build a
team by building
individuals—you
build a team by
building individuals
together
You can’t build a team unless individuals significantly
improve their performance and bring that improved
performance to a team effort

12. Matching Your Team
To A Turbulent Marketplace
Turn loosely connected individuals into aligned team
Break through nagging barriers to growth
Get everyone on the same page
(Strategically and Emotionally)

14. Even the most brilliant plan is useless if it is not fully
implemented – or worse, resisted by managers and
staff on the ground.
Most planning and transition exercises are defeated
not by the quality of the plan, but by the inability or
unwillingness of staff to implement them.
Carnegie processes address this issue by providing the
tools required to build communication skills, motiv-
ation, teamwork, enthusiasm, and accountability in the
people who actually create the results.

15. Team Competencies
Successful Team Projects
• Have a clear mandate
•Visibly represent corporate values

16. Matching Your Team
To A Turbulent Marketplace
Face changes head-on

17. Matching Your Team
To A Turbulent Marketplace
Face changes head-on
Build an environment of
coaching for improved performance

18. Matching Your Team
To A Turbulent Marketplace
Face changes head-on
Build an environment of
coaching for improved performance
Develop internal mentors
to keep your culture current
with business changes

19. We Love Dale Carnegie Because
It Wo rks!
I t S ti cks!

20. In Toronto Call 905-826-7300