Total Quality Management (TQM) is a management approach centered on quality that aims for long-term success through the participation of an organization's employees. TQM ensures the right things are done right the first time by thinking about goals, organization, processes, and people. TQM is not a system, tool, or process itself but employs systems, tools, and processes to achieve its principles. Historical reviews show that in the 1950s and 1960s, Japanese companies began implementing quality practices taught by American managers and formed quality circles with workers. In the 1980s, TQM principles and methods became popular, including in the auto industry.

1. Total Quality Management

2. Total Quality Management (TQM)
Total quality management is a management
approach centered on quality based on the
participation of an organization people and aiming at
long term success.
TQM is a way of thinking about goals, organization,
processes and people to ensure that the right things
are done right for first time.

3. What TQM is not
TQM is not a system, a
tool or even a process.
Systems tool, and process
are employed to achive
the various principle of
TQM

4. Hictorical Review of Quality control
• In 1954, Joseph M. Juran taught Japanese mgt their
responsibility to achieve quality.
• In 1960, the first quality circle were formed and being to
apply by Japanese workers.
• 1970’s US manager were learning from Japan quality
implementation miracles.
• In 1980’s TQM principles and methods became popular.( also
in auto industry )

5. Why should a company adopt TQM ?
• Make an organization more competitive.
• Establish a new culture which will enable growth
and longevity.
• Provide a working environment in which
everyone can succeed.
• Reduce stress, wastage and friction.
• Build teams, partnership and co-operation.

6. Benefits of Quality
• Higher customer satisfaction.
• Reliable production/service.
• More productivity and profit.
• Less wastage cost.
• Improved process.
• More market share.
• Spread of Happiness & Prosperity.
• Better quality life of all.
• Bench marking.

7. Effects of poor quality.
• Low customer satisfaction.
• Low productivity, sales & profit.
• Low morale and workforce.
• More re-work, material & labor costs.
• High inspection costs.
• Delay in shipping.
• High repair costs.

8. Draw backs of TQM.
•Negatively affects motivation.
•Calls for organization change.
•Requires training.

9. Dhanush Nagaraj

10. Dhanush Nagaraj