Vehicle Tracking (Pvt) Ltd provides vehicle tracking and security services using GPS and wireless technology. They implement total quality management practices across six pillars: management involvement, customer focus, workforce engagement, continuous improvement, and performance measurement. The company aims to be a market leader through advancing technology, diversifying products, optimizing resources, and satisfying customers. They analyze customer complaints, vehicle recovery rates, and benchmark against competitors to improve services. Recommendations include upgrading emergency response plans and facilities to better serve customers.

1. TQM IMPLEMENTATION AT V-TRACK PRIVATE LIMITED

2. PRESENTED BY RAJANI SURESH KUMAR NISSA RAZZAK SIDRA RIFFAT LUBNA MAHAR FAHAD AHMED

7. PRODUCT COMAPRISON Features V-IntelliTrac Competitor X Satellite Network GPS GPS Network Support GSM GSM Tracking Platform SMS   CS Data Call  X GPRS  X Voice communication  X MMS  X Mobile Data Message Terminal  X Real Time Tracking Live Tracking every 3 to 5 seconds Static Location SIM Number for Voice Communication Personalized Number Activation Option X Backup Battery Support Inside the Device Outside the Device Journey Replay Option  X Remote immobilizer  X Siemens Modern for Communication  X

9. VEHICLE TRACKING (Pvt) Ltd. QUALITY POLICY VISION To be a market leader as Vehicle Tracking and Asset Protection Solution Provider with focus on advance technologies, process and product diversification, customer satisfaction, market penetration, cost effectiveness and optimization of resources.

11. AUDIT OF APPLICATION OF TQM SIX PILLARS AT VEHICLE TRACKING (Pvt) Ltd PILLARS Y/N How? Involve Management Yes Drives process efficiency and effectiveness at all levels within the organization Focus on customer Yes Drives customer orientation at all levels within the organization Workforce Yes Promotes professional and flexible work environment, teamwork and innovation through employee participation and process ownership Continuous Improvement Yes Directs the continual up-gradation for efficient and effective asset protection and tracking technology. Suppliers No - Performance Measures No -

12. NON CONFORMITY REPORT

13. FMEA ANALYSIS

14. FMEA ANALYSIS

15. QUALITY FUNCTION DEPLOYMENT

17. STATISTICAL PROCESS CONTROL

22. FIVE WHY ANALYSIS

23. A) Driver’s Performance Report: Indicates individual or all fleet vehicles’ driving performances for the dates specified. The emphasis is on driving errors like speed violation, harsh braking and excess idling. TYPES OF REPORTS Benefit: Improve the utilization and driving habits of the driver(s), thus controlling the maintenance cost of the fleet Vehicles

24. B) Vehicle Usage (24 hour/1 week) Percentage Report (Graphical Presentation: It shows the individual vehicle's utilization in graphical format. It provides the hourly usage for 24 hours a day along with the total distance covered

25. C) 1st Startup/ Ignition off Report: Illustrates the trip, movement summary for the dates you specify. It shows the total trips, total driving time, total stop time, along with the total excess idling. It also provides the total utilization of vehicles during the business and private hours

26. D) Movement/Detailed Activity Analysis: Provides an easy evaluation of the route that the vehicle followed during its journey. Can be useful in route planning exercise for a particular fleet