The opening presentation for the TOPdesk University Tour 2014.

1. Rik Prins
Managing Director UK

2. Programme
12:00 - 12:30 Opening
#ontour14
Rik Prins and Sumit De
12:30 - 1:30 Lunch
1:30 - 2:30 Interactive Shared Service Management
Andreyna Gonzalez and Tim Lansbergen
2:30 - 3:30 Roundtable discussion / Dr TOPdesk consultations
TOPdesk team led by Everdien Kolk and Geoffrey Simpson
3:30 - 4:00 Service Level Management
Petra Overweel and Will Sibley
4:00 Closure and tour

3. How is TOPdesk doing?
#ontour14

4. Growing turnover
30000
25000
20000
15000
10000
5000
0
#ontour14
3.3 M
4.7 M 4.9 M
6.2 M
7.8 M
9.5 M
11.8 M
14.9 M
16.1 M
17.4 M
20.9 M
25.4 M
‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08 ‘09 ‘10 ‘11 ‘12
30.7 M
‘13

5. Growing team Start
#ontour14
Brazil
Start
Denmark
Start
Hungary
Start
Belgium
Start
UK
TOTAL EMPLOYEES*
TOTAL FTE*
Start
Germany
2009
2011
2012
415 502
364 450
2013

6. CARIBBEAN
Aruba 2
Bonaire 1
Curaçao 13
Trinidad and Tobago 2
#ontour14
EUROPE
Austria 17
Belgium 164
Czech Republic 1
Denmark 76
France 10
Germany 324
Greece 1
Hungary 6
Ireland 6
Italy 1
Lithuania 1
Luxemburg 2
The Netherlands 2,640
Norway 3
Romania 1
Slovakia 1
Spain 1
Sweden 8
Switzerland 49
United Kingdom 177
NORTH AMERICA
Canada 7
USA 13
AFRICA
Kenya 1
Nigeria 1
South Africa 2
CENTRAL AND SOUTH AMERICA
Argentina 1
Brazil 27
Colombia 1
Mexico 2
Suriname 10
ASIA
Iraq 1
Kazakhstan 2
United Arab Emirates 1
PACIFIC
Australia 1
KAZAKHSTAN
NC Production Operations Company B.V.
Operations and maintenance support
services for oil production in the North
Caspian Production Sharing Agreement
AUSTRALIA
The Durack Institute of Technology
Provider of education and training
programmes for individuals, enterprises
and communities in the Central West
BRAZIL
Ultracargo
The largest liquid bulk storage company
in Brazil, operating in fuel distribution and
the specialty chemicals industry.
KENYA
NovaCom Systems Ltd
The market leader for
software solutions in the
hospitality industry of
CANADA
Pason Systems
Delivers specialized data
management systems for the
demanding conditions of drilling
rigs.
MEXICO
Redicsa (Redes Dinámicas y Consultoría SA de CV)
Provider of IT solutions to businesses and government
bodies in Mexico, and reseller of TOPdesk.
IRAQ
Eni Iraq
This Italian energy company
is the operator of the Zubair
oil field near Basrah, one of
the largest oil fields in Iraq.
2
Expanding
our reach

7. TOPdesk is well recognised in the ITSM industry
“Forrester recognizes TOPdesk as an established ITSM
SaaS Vendor in all market segments worldwide, with
solid Global SaaS Capabilities”
[Forrester Research, Inc., Market Overview: IT Service Management SaaS Tools Update, 2014].
#ontour14

8. What we are doing and future plans
·∙⋅ Service Management Simplified
·∙⋅ Standard and easy to use
·∙⋅ Shared Service Management
·∙⋅ Simply working together
·∙⋅ Chain integration
·∙⋅ Call life cycle control
#ontour14

9. #ontour14
5.5 TOPdesk

10. #ontour14
Shared Service Management
The best solution if IT, FM and HRM are working together

11. #ontour14
5.5 TOPdesk

12. #ontour14
Accomodating end users
·∙⋅ Self Service - efficient and effective Customer Service
·∙⋅ Communicate services, manage customer expectations

13. #ontour14
5.5 TOPdesk

14. #ontour14
Integrations
·∙⋅ Out-of-the-box links with other systems
·∙⋅ Very easy TOPdesk – TOPdesk link
My computer is really
slow
The coffee machine is
broken

15. #ontour14
TOPdesk SaaS
·∙⋅ Easy transition
·∙⋅ Risk-free
·∙⋅ Future proof