We're running in Industry 4.0 period where we need 10 skills into professionalism for our business growth & sustainability

1. Top 10 Skills
for
2020
Challenge
Qaazy MD Daoud Hossain
Senior Manager | Logistics & Distribution
PRAN-RFL Group, Bangladesh
www.linkedin.com/in/qaazydaoud

2. Challenges of Industrial Revolution of 2020
Economical
High economic costs of logistics
Latest business model adaptation to present phenomenon
Unclear economic benefits/excessive investment to distribution
Social
Privacy concerns
Surveillance and distrust on versatility
General reluctance to change by stakeholders
Threat of redundancy of the corporate IT department
Loss of many jobs to automatic processes and AI-controlled processes, especially for blue collars
Political
Lack of regulation, standards and forms of clear certifications
Unclear legal issues and data security management
Organizational/ Internal
Cyber security terminologies
Reliability and stability needed for critical machine-to-machine communication (M2M)
Need to maintain the integrity of production /service processes
Need to avoid any IT bugs as those would cause expensive service gaps
Lack of adequate skill-sets to expedite the transition towards 2020 changes
Low of top management commitment & engagement
Insufficient qualification of employees

3. Contribution of top 10 skills for Logistics & Distribution Department

4. The World Economic Forum (WEF) has surveyed on 350 executives in 9 types of
industries in 15 biggest economies worldwide where they found top 10 skills will be needed
for organization’s growth & sustainability.
# Key 10 skills to thrive in 2020 according to priorities -
1. Complex Problem Solving
2. Critical Thinking
3. Creativity
4. People Management
5. Coordinating With Others
6. Emotional Intelligence
7. Judgment & Decision Making
8. Service Orientation
9. Negotiation
10. Cognitive Flexibility

5. 10. Cognitive Flexibility
The ability to generate or use different sets of rules for combining or grouping things by
creativity, logical reasoning and problem sensitivity.
It also means being able to adapt how we communicate based on who we’re talking to.
Department-
Logistics &
Distribution
Example-1 (Functional) Example-2 ( Functional)
Transport #Customization of drivers & DMs
duty period based on moving vehicle
wheels uninterruptible
#Choosing the possible off peak time
for running wheels more for increasing
trips following 24hrs
Store & Delivery #Following, doing & proving realistic
*KAIZEN into every step by adapting
minimal positive changes
#Can be used feasible *RF gun for
picking products more speedily with
accuracy
IT & Accounts #Installing sensor light or other
equipments based on required
motions, photo dynamics etc
#Using verified, customized & feasible
apps for food collection, distribution,
billing procedures etc
RF- Radio Frequency
KAIZEN- Small Continuous Improvement

6. 9. Negotiation
Bringing others together and trying to reconcile differences, especially, by high demand in
computer & math jobs, arts & design etc such as data analysis & software development for
win-win standards.
Department-
Logistics &
Distribution
Example-1 (Functional) Example-2 ( Functional)
Transport #Customization of drivers & *DMs
duty period based on moving wheels
#Set-up standard *KPL for vehicles,
short-cut route introducing, decreasing
cost effective turns etc by stakeholders
Store & Delivery #Interacting, profiling, contacting,
delivering products to versatile
dealers by multilevel systems
#Setting better coordination among
‘Sales, Production & Distribution’ team
to get highest utilization of every lead
IT & Accounts #Transfer e-money to every
employee/3
rd
parties on needs as per
organizational rules
#Find out ‘Holding Cost’ of current
inventory’s movement from first entry to
just now- *SWOT analysis report
DM- Delivery Man (on vehicle)
KPL- Kilo Per liter
SWOT- Strengths, Weakness, Opportunities, Threats

7. 8. Service Orientation
Actively looking for ways to help people for betterment of customers excellence
Department-
Logistics &
Distribution
Example-1 (Functional) Example-2 ( Functional)
Transport #Tracking & communication with
moving vehicles always on road
instantly by VTS
#Reduce period of delay departure &
waiting for unloading into party points
following different measures
Store & Delivery #Value addition to service (labeling,
kitting, packing etc) by *TQM, *OEE
etc types of theories
#*DO/*SR etc are updating every
hour and adjust automated visual
stock info
IT & Accounts #Generating alert *SMS to dealers
before reaching vehicles to point
ensuring *E2E service
#Making easy process for auto
calculated printing *OC & *VAT copy
at a time
TQM-Total Quality Management VTS- Vehicle Tracking System
OEE- Overall Equipment Performance DO- Delivery Order
SR- Sales Return SS- Short Messaging Service
E2E- End to End OC- Out Copy
VAT- Value Added Tax

8. 7. Judgment & Decision Making
Considering the relative data analytics, costs and benefits of potential actions to choose
the most appropriate one for making an intelligent & corrective decisions for a manager.
Department-
Logistics &
Distribution
Example-1 (Functional) Example-2 ( Functional)
Transport #Conflict, accident, incident etc are
managing by *QR process following
specific needs on that condition
#When/how to use *3PL/4PL/5PL
for smooth & cost efficient service in
favor of lean/agile service
Store & Delivery #Decision making on non/slow moving
products to hold or to return or to
recycle or other actions
#Timely Reverse Logistics (Returns
Management) can be followed on
priority
IT & Accounts #Establishing *‘Big Data Science’ idea
for making logical action very timely
where information is treated as power
#Applying multi option printing into a
page by a single order only
QR- Quick Response
3PL- Third Party Logistics, 4PL- Fourth Party Logistics, 5PL- Fifth Party Logistics
Big Data- Consists 6Cs- Connection, Cloud, Cyber, Content, Communication & Customization

9. 6. Emotional Intelligence
Being aware of others' reactions and understanding why they react as they do.
Because robots can do a lot, but they don’t read people the way other humans can.
Department-
Logistics &
Distribution
Example-1 (Functional) Example-2 (Functional)
Transport #Using motivational influence on transport
people who’re contributing 50% of total
‘Logistics & Distribution’ team directly
#Established *OEE, *TEEP,
*Dashboard etc display board focusing
current service status as standards
Store & Delivery # Logistics with *RFID, RFID Gate Reads
TAGS real time, *SMART shelves, RFID
mobile reader, *RTLS, Issue invoice with
RFID
#New warehouse design, set-up, cost-
efficiency & management
IT & Accounts #Automated gate open/close sensor
following vehicles turn and report to central
system
#Making *SR on returnable products
based on it’s instant condition & cost
analysis & managing dealers
RFID-Radio Frequency Identification
TEEP- Total Effective Equipments Performance
Dashboard- The Board Shows Total KPI Metrics of an Activity
RTLS- Real Time Location System
SMART- Specific, Measurable, Attainable, Realistic, Time bound

10. 5. Coordinating With Others
Adjusting actions in relation to others' actions means flexibility of
approach in relation to your co-workers
Department-
(Functional)
Example-1 (Functional) Example-2 (Functional)
Transport # Succession planning, progressive
career building of different tiers of
employees by guidelines & update
trainings
#Connecting people internally 24hrs
rapidly for getting instant feedback holding
performance by *V2V communications
Store &
Delivery
#Smooth visual operation following result
oriented projects regularly like *SCRUM,
*GEMBA, *KANBAN , *5S etc
#IRG Hand reader for correcting & finding
inventory result
IT & Accounts #Develop CPS - Cyber Physical Systems
for point to point strong communication &
Blockchain strategy
#Moving forward cost effective actions on
every step following positive coordination
with all departments
V2V- Vehicle to Vehicle
Scrum- Software Development Process
GEBMA- Walking workplace to fond wasteful activities & get solution
KANBAN- Combination of what/when/How much to produce
5S- Sort, Set in Order, Shine, Standards, Sustain

11. 4. People Management
Motivating, developing talents & skills and directing people as they work, identifying the
best people for the job for getting highest productivity
Department-
Logistics &
Distribution
Example-1 (Functional) Example-2 (Functional)
Transport #Which can be effective in the long run -
Vehicle : Driver =3:4
Vehicle : Driver =1:1 or others?
#Learn to know Lean Six Sigma
implementation, 8 Wastes, Pareto
analysis for deployment of human
resources
Store & Delivery #Which can be effective on basis–
10 People + 1Hour + others = 1 Work
1 People + 10 Hour + others =1 Work
#Make clear strategy on Push/Pull service
delivery heading *VMI service integration
& *LTL focus
IT & Accounts #Set-up right approval of extra-ordinary
Talent management, skills endorsement
for high productive performance
#Multi-tasking people vs. Special Job
Centric people- which is logical for point to
point operation
VMI- Vendor Managed Inventory
LTL- Less Than Truck Load

12. 3. Creativity
The ability to come up with unusual or clever ideas about a given topic or situation, or
to develop creative ways to solve a problem
Department-
Logistics &
Distribution
Example-1 (Functional) Example-2 (Functional)
Transport #Update by project based learning
through different terminologies like
PMP, PRINCE2 etc
#Target oriented incentives on increasing
trips, low maintenance cost of vehicles,
highest loading capacity of laden qty etc
Store & Delivery #Integrate & exercise regularly on
5S, *QC circle team, Stopping The
Line etc into stock & stores functions
#Innovative punishment for wrong-doing,
negative occurrence instead of financial,
administrative etc types of penalty
IT & Accounts #ITIL 4.0, Agile, SCRUM, Big Data
Science etc for updating different
types professional software & apps
#Maintaining low money advance on
stakeholders, lower mistaken into bills, fast
but correct final data entry etc
PMP- Project Management Professional
PRINCE2- Projects IN Controlled Environments
QC- Quality Control
ITIL- Information Technology Infrastructure Library

13. 2. Critical Thinking
Using logic and reasoning identify the strenghts and weakness of alternative solutions
for directing machines ethically & optimally.
Department-
Logistics &
Distribution
Example-1 (Functional) Example-2 (Functional)
Transport #Self-driven vehicle technology boosts
material handling efficiencies for
modern industries
#Internet of Things (IoT) platforms,
authentication & fraud detection, location
detection technologies, mobile devices etc
Store & Delivery #Update 2/3 steps of mezzanine stores
can be set-up into warehouse for
highest optimization
#Proving feasibility & efficiency between
‘Vertical store’ & ‘Horizontal Store’
considering depot or factory
IT & Accounts #*AGV/*SDV into depot/factory for
transferring bulk products within
shortest time using minimal human
usage
#Enabling Big data analytics (6C’s
implementation), Cyber Physical System,
cloud computing etc for significant value of
services
AGV- Automated Guided Vehicle
SDV- Shuttle Derived Vehicle

14. 1. Complex Problem Solving
Developed capacities used to solve ill-defined problems in complex, real-world settings.
The report shows that 36% of all jobs across all industries will require complex problem-solving
abilities as a core skill by 2020.
Department-
Logistics &
Distribution
Example-1 (Functional) Example-2 (Functional)
Transport #Selecting fuel economy vehicles
focusing diversified feasible routes &
optimization based on Logistics 4.0
#Repairing & maintenance of own
vehicles off the road & on the road in
quickest possible time
Store & Delivery #*ROI on ‘Holding Cost’ of non/slow
moving products into stores and
following *JIT
#Positioning geographical point of
warehouses on adversarial conditions
& dealers *DO
IT & Accounts #Using *AI based latest wireless
communication among all IT devices
#Using e-Money/Wallet through virtual
mode for all types of transactions
ROI-Return on Investment
JIT- Just in Time
DO- Delivery Order
AI- Artificial Intelligence

15. Total Logistics & Distribution at a Glance :
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