1. MUKESH BHATT
mukeshnbhatt@yahoo.com, mukeshnbhatt@gmail.com
Phone(GSM): +91-9824006828 ( Cell )
Work Experience: More than 22 years
Area of Function: Information Technology
Role: Head-IT (Gujarat State)
Degrees Held: MCA, OCP, MBA (Finance)
Skills: SAP ERP Networking (LAN/WAN) Vendor Management Business Process IT
Strategy Team Management Project Management Project Planning Business Analytics
Outsourcing IT Service Management CRM MIS Process Improvement Program
Management Resource Management IT Operations Integration Data Migration System
Deployment Requirements Analysis SDLC System Administration Disaster Recovery
People Management Project Implementation ICT IT Infra Data Centre Database Design
SLA
Hands On : Big Data Cloud Technology Business Analytics
Current Employer: Automotive Mfrs. Pvt Ltd, Gujarat. dealership of Ashok Leyland from more than
65 years in the states of Gujarat, Maharashtra, Andhrapradesh and also holding the dealerships of
Maruti, Kobelco(Earth Moving Equipments), Audi, Volkswagen, Mahindra & Mahindra, Porche,
Renault Car etc at other states.
Kamdar Carz Pvt Ltd is a company having dealership of Renault Inida Pvt Ltd (Renault Cars) at
Ahmedabad, Rajkot and Vadodara owned by the Director’s on their Automotive Mfrs.Pvt Ltd,
Gujarat as their family business.
JOB PROFILE SUMMARY:
• Currently working as SAP Techlead, Oracle based ERP(web-based) and IT- Infrastructure of
Gujarat State Branches for Automotive Mfrs. Pvt Ltd (www.automotiveml.com), main dealer of
Ashok Leyland Ltd (www.ashokleyland.com) Hinduja Group.
• I have successfully installed the oracle 11g WEB based ERP of Renault India Pvt Ltd
(www.renault-india.com) , Chennai for Gujarat state branches.
• I have successfully installed WEB based Oracle EBS of Renault India Pvt Ltd
(www.renault-india.com) , Chennai for Gujarat state branches.
• I have successfully installed the Oracle based ERP of Kobelco Construction Equipment
India Pvt. Ltd. (www.kobelconet.in) of Gujarat State Branches.
• I have successfully installed the Oracle based ERP of Gulf Oil India Ltd-Hinduja Group
Company. (www.gulfoilindia.com) of Gujarat State Branches.
Functional Scope:
Leadership and direction to the IT team
IT budget and Investment management
Cost optimization and process efficiency measures
To liaise, supervise and execute IT service provider/s
Digital Reporting :
Digi IT(Parts):Managing Daily Parts Reporting through Tablets from Digital Sales Tools contains
daily customer details & calls.
Max IT(Vehicle Sales): Managing Daily Vehicle Sales data reporting – Customer details, leads,
prospects and order.
Accountabilities:
Identify critical dependencies between Business and IT support .
Monitor the business sector, industry, technology, infrastructure, legal and regulatory environment
trends and ensure to make IT systems and procedures legal compliant.
1

2. Define future strategic use of new technology.
Establish and manage IT Architecture.
Design IT process framework to execute the IT strategic plan.
Establish and implement IT roles and responsibilities, including supervision and segregation of
duties along with those of contracted staff .
Implement a decision-making process to priorities the allocation of IT resources .
Establish a cost management process comparing actual costs to budgets .
Identify, communicate and monitor IT investment and returns on investments to the business.
Establish and maintain an IT risk & control environment and framework.
Develop implement and maintain IT policies.
Execute HR policies and procedures relevant to IT (Recruitment, Training, Evaluation, Promotion,
Release etc.).
Establish and deploy competence development program for IT staff.
Define, establish and maintain a quality management system for IT.
Manage effective control of projects and change management through project governance.
Define and maintain an IT security plan.
Any other related job assigned by the Higher Authorities.
Dealing with all components of an IT environment: server, network, security, storage,
systems management, integration, backup and recovery.
Responsibilities:
Network Admin
Covering all aspects of firewall administration such as hardware, operating system, encryption
tunnels, VPN, day-to- operations of firewall rule sets etc.
Perform network security design and integration.
Strong verbal and written communication skills are required due to the dynamic nature of
discussions with customers, vendors, and other engineering and product teams.
Designing network solutions with Firewall and Network components as per Target architecture and
internal standards to meet connectivity requirements of internal customers.
Analyze firewall rules to categorize / prioritize the rules, removing shadows and recommend
remediation action plans based on Application types and environment .
Firewall rule review.
Troubleshoot, isolate problems and determine product specifications defects.
Resolve the majority of configuration-related issues.
Perform problem reproduction and diagnose problem remotely.
Diagnose problems and solve issues,often under time constraints;
AAA/ACS/Tacacs/Radius Management
Expert and Provide network and host based security, incident response, firewall and VPN
management and administration.
Assist in the development of guidelines and procedures for administration and security best
practices.
Perform regular security monitoring to identify any possible intrusion.
NIPS management.
Hands on technical experience working with VPN technologies (IPSEC, SSL VPN, WebVPN,
AnyConnect, DMVPN)
Understanding and implementation of network traffic analysis, remote access methods and
systems, stateful inspection firewalls, encryption, authentication, authorization and accounting
technology
Plan & Organize
Link business goals to IT goals.
Define the IT sourcing strategy.
Establish IT organisational structure, including committees and linkages to the stakeholders.
2

3. Establish and run the Business and Executive councils through IT Steering committee and IT
Strategy Committee of the board.
Identify & solve governance issues .
Assure the participation and commitment of project stakeholders for business related projects .
Establish and maintain an IT project monitoring, measurement and management system .
Deliver & Support
Manage the outsourcing contracts with IT vendors.
Ensure effective service delivery as per SLA.
Handle change management process of the SLA contract
Handle disputes with vendors
Monitor & Evaluate
Define, establish and align the IT governance framework with the overall enterprise governance and
control environment.
Review, endorse, align and communicate IT performance, IT strategy, resource and risk
management with business strategy.
Oversee the investment, use and allocation of IT resources through regular assessments of IT
initiatives and operations to ensure appropriate resourcing and alignment with current and future
strategic objectives and business imperatives.
Generate an IT governance report .
Key Interfaces:
IT Strategy committee of the Board.
Executive Management team [CMD, ED, Business Heads]
Business Managers
IT Management and Operation teams
Key IT vendors
Education and certifications
• Diploma In Computer Programming & Applications (Apple Technologies Ltd, approved by
National Computing Centre, UK)
• Holds a degree in Master Of Computer Application (MCA).
• OCP-Certification (ORACLE CORPORATION,USA).
• Holds a degree in Master Of Business Administration (MBA-Finanace).
• Learning BIG DATA DESIGN, BIG DATA PROCESS. (Cluster, Hardware, Network,
Storage & Information Security), Cloud Management, Big Data Analytics and
Business Analytics.
Awards/Training / Achievements
 Successfully installed, implemented and connected Ashok Leyland and Renault
India Pvt Ltd ERP(web-based) and DMS (Autodeal Ver 3.0) across entire state of
Gujarat (Total 9 Branches).
 Achieved First rank (L.J.IGNOU CENTRE, Ahmedabad, India) in MCA project for
Car Rental System (Project done in ORACLE/D2K VER.7.0/4.0/2.5)
 Achieved First rank (L.J.IGNOU CENTRE, Ahmedabad, India) in MCA project and
tutor mark assignment in COBOL, RDBMS and NETWORKING
 Achieved First Rank (Institute Of Business Management and Research, Drive-In
Road, Ahmedabad, India) in MBA (Finance) project for Nationalised Banking Home
Loan Products Comparison.
3

4.  Taken training of E-Tendering System for Govt. Department with digital signature
process (nProcure.com)
 Undertaken software development and hardware training (Three Tier – Application,
Database and Web-Domain) conducted by Principal(Ashok Leyland Ltd) company at
Hossur.
 Successfully taken training from ASHOK LEYLAND on “ALERT” – [1] CRM :-
Customer Relationship Management Application [2] DRM :- Dealer Relationship
Management Application (Telematics Services on Road Transportation Paradigm-
GPS & GSM Technology)
 Successfully completed SNAP-ON Tools (B2B-Financial data) training at Renault
India Pvt Ltd, Mumbai.
 Successfully taken training from Renault India Pvt Ltd, Mumbai of DMS (Autodeal
ver 3.0-Pre-sales, Sales, After Sales and IT (EDP))
 Successfully taken the training from Renault India Pvt Ltd on Lead Management
Tool, Improved Reporting Information System (IRIS Dashboard).
 Successfully taken the training and installed Renault India Pvt Ltd Car CLIP tool.
 Successfully taken training of BSC (Balance Score Card) training from Ashok
Leyland.
 Successfully taken training of PRISM (Practical Improvement In Sales & Marketing)
from Ashok Leyland.
 Successfully taken training of monitoring DAR (Daily Activity Report), DCR (Daily
Call Report) and TAT (Turn Around Time) from Ashok Leyland.
 I have taken hands on training on all SAP modules at Harsha Engineering,
Viramgam highway, Sanand, Dist.Ahmedabad.(Gujarat)
 Successfully taken training on Management Verticals.
 I was selected in Special Army Attachments Camp(NCC) from Gujarat State.
Technical expertise
Platform Windows-2003-R2 Enterprise with Clustering, Raid 5, SATA
controller, Novell 5.0 SCSI mirror
Operating System Windows 2003 R2 (32/64 bit), Windows 2008,Windows 2007
(Professional), SCO Unix 5.0, Novell 5.0, Windows XP Prof.
Databases Oracle 7, Oracle 8i, Oracle 9i (9.2.0.1.0)-Enterprise Edition, MS
SQL-2005, Oracle 10g ,Oracle 11g (Ver.11.2.0.3.0) Enterprise
Edition
GUI Oracle Developer 2000 ver.6i, HANA Ver.1.1
Report writer Oracle Report Ver.2.5
Tools/ Utilities MS FrontPage, PageMaker, MS Project, MS Visio
Server IBM Blade x3650 M3, Xenon 4C E5640 80W 2.66 GHz/1066
MHz/12MB,1x4GB, O/Bay 2.5in HS SAS/SATA, SR M5014,675W p/s,
Rack, 4GB (1x4GB, 2Rx4, 1.5V) PC3-10600 CL9 ECC DDR3
1333MHz LP RDIMM, IBM 600GB 2.5in SFF Slim-HS 10K 6Gbps
SAS HDD, IBM 6Gb SAS HBA, IBM 675W Redundant AC Power
Supply,
LAN Switch [1] Cisco Catalyst 3750 24 10/100/1000 + 4 SFP + IPB Image,
COLL 8x5Xnbd INT, Cat 3750 24 10/100/1000T 4 SFP St1RU-L3,
Fiber Port, Manageable
[2] Catalyst 2960S 24 GigE, 2 x SFP LAN Lite, COLL 8x5Xnbd
4

5. INT, Cat 2960S 24 GigE,2 x SFP LAN Lite – L2, Fiber Port,
Manageable
Backup / Storage Sun Storage – 146x10 GB SAS with Raid Controller,
Auto Loader TS2900 IBM Tape Drive (1TBx10),
Auto loader with LTO4 Half High SAS Tape Drive, Tandberg
LTO4
Languages COBOL’85, Microsoft ASP DOT NET-2008 (AJAX &
SILVERLIGHT TECH), VB DOT NET
Firewall CISCO Firewall-ASA5500 series with VPN and Anti Spam – Anti
Virus Security, Sonicwall Firewall-NS2400 with security
Data Routing (WAN) CISCO Router-1700,1741 & C1921 series, MSP800 thru BSNL
MPLS & Reliance ISDN, 1:1 Fibre and RF with 1 mbps PtoP and
ILL of Reliance Communications, 1 mbps ILL 1:1 Tata
Communication Ltd thru WIMAX & PtoP (Dedicated Point to Point
1 mbps), RF
Web Server 3 Tier (Application, Database (SQL-2005) & Web (Portal)
Protocol RIP, OSPF, VLAN, DHCP, IEEE, IVR, SPAN, RADIUS, MAC,
ARP, QoS, STP, MST, ACL, NMS, SNMP, UTM
Web Client Citrix web client for Ashok Leyland and Vmware Zimbra web
client for Renault India Pvt Ltd
Ms-Exchange Server 2007
Ms-Office 2010 Professional and 2013 Professional
Other Softwares MS-visio,Autocad-2013,Coreldraw,Page Maker, Photoshop
Project summary
Principal Company Ashok Leyland Ltd-Hinduja Group (Leading Heavy Goods Vehicles
Manufacturer of India)
Our Dealership
Name
AUTOMOTIVE MFRS.LTD (www.automotiveml.com)
Role Incharge-IT (Gujarat State)
Duration January’93 till date
Team size 100
No.Of Clients/Nodes 1000+
Environment SAP, IT Infrastructure / IT Project Management / Oracle Web-based
ERP, CRM & DMS Management / Techlead-IT, LAN-WAN Network.
Front End Oracle 10g
Back End ORACLE-10g
SAP Modules CRM, BDM, Sales, Service, Parts, Material Management, Logistics,
FICO, MM, SD, Warranty
Principal Company Renault India Pvt Ltd, France based company(Leading Car
Manufacturer of the World)
Our Dealership
Name
KAMDAR CARZ PVT LTD. (www.kamdarcarz.com)
Role Incharge-IT (Gujarat State)
Duration January 2011 – Continue
Team size 50+
Environment IT Infrastructure / IT Project Management / Web-based DMS(Autodeal
3.0) Management, Techlead-IT, LAN-WAN Network.
Front End ORACLE 11g (Ver.11.2.0.3.0) Enterprise Edition FORMS
Back End ORACLE-11g (Ver.11.2.0.3.0) Enterprise Edition
5

6. Recently Installed Web based ORACLE EBS
Incharge – IT, Kamdar Carz Pvt Ltd, Ahmedabad
January 2011 – July 2015
Managed ISIT programs and projects of RENAULT India across all Business functions. Length of
projects covering Supplier & purchasing systems, After sales & multi-warehousing system, CRM
and DMS systems, Enterprise ERP systems, Websites and Portals,automation systems and
Business Analytics.
An achiever having a varied experience in managing leadership positions. A track record of
delivering numerous projects across Sales & Marketing, Purchasing and IT with tangible
improvements in the company's topline as well as bottom-line. Managing Renault Dealers system
and infrastructure for 3 locations in span of 3.5 years
Recent Key contributions – SAP - CRM & DBM (HANA Ver. 1.1, developed by TCS, India.)
Modules Application support and maintenance:
• Coordinated with vendors, middleware and DBA teams to set up the infrastructure environment
required for the project.
• Defined various methods to be incorporated in each of the services and designed the inputs and
outputs considering the current and future requirements.
• Ensuring the completion of Production issues within the agreed Service Level Agreements.
• Worked in various capacities ranging from technical, techno-functional lead positions to
managing teams and taking global strategic IT initiatives.
o Monitor and coordinate all delivery commitments
o Monitor and track continuous improvement & Quality improvement initiatives
o Focus on increasing customer satisfaction
o Monitoring Electronics Dashboard of Entire all Gujarat branches.
o Maintain all electronics / digital parts catalogues and price bulletins.
o Maintain all electronics / digital filings / records.
o Maintain Tally ERP 9.0 (release 4.91) Multi User Software with accounting database.
o Project Management, Vendor interaction, Project Delivery Management, Vendor Co-
ordination and issue resolution
o Estimation and Scheduling of Rollout
o Review, Testing and Delivery of Modules (Source Code)
o Effort and schedule Management
o IT Implementation support
o Work allocation and monitoring
o High level of motivation and initiative
o Project Status monitoring and reporting
Specialties:
• Technology and business leadership with executive and hands-on experience in IT Services
• Proven ability to deliver value to business thru effective solutions while managing costs and risks
• IS IT Project & Program Management
• Budgeting & cost control
• Specialist in Supply Chain Management
• Project management of multiple critical Distributed Systems Infrastructure projects. Coordinate
the day-to-day tasks and appropriate resources assigned to those projects.
6

7. • Gather project requirements and defining project scope for infrastructure projects
• Documentation such as requirements docs, technical specification docs, diagrams, workflows
• Project and management communications including status, risks, issues and escalation
• Resource planning, allocation and management
• Implemented problem & Incident management processes and procedures
• Responsible for Large scale Enterprise infrastructure including Network Management, Project
Management, Architecture, Data Center Operations & Consolidation, 24x7 Helpdesk, Service
Desk Support, Data Security & Service Delivery
• Define service level agreements and service improvement plans
• Provide high quality professional technical project management services to the dealers or to
internal organizations
• Evaluating and defining the staff’s availability for new projects versus the time taken by day-to-
day maintenance tasks
• Running weekly project meetings, status, issues and risks reporting.
• Maintaining group project and planning calendars
• Ensure quality is achieved as planned and as agreed with the customer
• Manage delivery by service partners / third party suppliers and manage the involvement of
internal business units
• Minimize implementation costs by effectively managing deliverables within the constraints
agreed
• Ensure usage and creation of project learning and good practices by project team
• Ensure that internal Project Management methodologies, standards, procedures guidelines and
tools are applied / incorporated as required
• Actively support company's further development of professional services, methods and tools
• Experience managing technical and functional resources.
• Excellent verbal and written communication skills in order to facilitate business and technical
discussions and document solutions.
• Experienced with project management including setting project goals, objectives, establishing
roles and responsibilities.
• Managing vendor relationships between implementation projects for the company.
• Managing Microsoft Live Meeting (Video, Voice & Chat) with Principal Company and Other
Dealers.
• Strong Project Planning and Estimating Skills.
• Managing 24x7/365 onsite & offshore support model by adhering business critical SLAs.
• Attending Change and Configuration management meeting to facilitate release (deployment)
management.
• Managing outage escalation by ensuring 100% uptime of application & strictly abiding business
critical SLA’s. Co-ordination with onsite and offshore teams
• Suggestions & recommendation for process improvement to improve productivity.
• Setting standards & procedures
• Managing Renault e-tools like RNFI (Renault dot Net Full Internet). IRIS (Impoved Reporting
Information System). LMT (Lead Management Tools), Renault Assist for issues complaint etc..
• Designs, evaluates, selects, integrates and packages network solutions to meet the needs of
the enterprise wide business.
• Managing e-tendering system.
• Managing IT Procurement.
• Evaluates new hardware and software to be included in the network infrastructure portfolio.
7

8. • support Video conferencing.
• Collaborates with infrastructure teams on technology.
• Consults with internal IT staff on technical infrastructure and application requirements in respect
to network usage and performance.
• Manages the implementation of complex and critical network solutions.
• Manages, assists, and escalates in-production network problem resolution.
• Extensive knowledge of network management, engineering disciplines, and operating systems
are a must.
• Extensive knowledge of network management, engineering disciplines, and operating systems.
• Network Design Modelling, Network Performance Planning, Network Capacity Planning
• Establishment of Telecommunications Standards (LAN/WAN/RF & Cloud)
• Experience in Microsoft network configuration/troubleshooting (DHCP, DNS).
• Experience/knowledge of fail-over/fail-back tools (preferably Double-Take High Availability)
• Manage technology vendors
• Prepare Presentation for internal and external meet/conference.
• Managing IT Asset Management, Webmail, CCTV setup (WAN based), OHP setup, Projectors
(digital) setup, Centrex Intercom, Web Conferencing, Time Attendance System (WAN based)
and Multi-media projector.
• Responsibility for IT Disaster Recovery, Business Continuity Planning, and Audit compliance to
the Computer Systems Manual (CSM).
• Manage & ensure uptime for WAN, Intenet, Cisco VPN network for Gujarat State Branches.
References : [1] Mr.Hemant Sharma, Head, Harsha Engineers, China,
Email ID : sharma.hemant@harshaengineers.com Cell : +91-9962100910
[2] Mr.Hashit Dave, Managing Director, Arkin Consultant, Vadodara.
Email ID : hasit@Arkin.co.in Cell : +91-9377553326
[3] Mr.Ketan Pathak, DGM-IT (Roaming Billing), Vodafone India Ltd, Pune.
Email ID : ketan.pathak@vodafone.com Cell : +91-9923006015
Mukeshkumar N. Bhatt
8