1. Resume for Charles Murr Jr 2015 Page:1
Charles Murr Jr
www.linkedin.com
Email: charlesmurrjr@live.com
48 Freeman Road
Williamsville, NY 14221
Phone: 716-634-2700 Room 140
Fax: 716-634-1644
Please contact me via email until then if possible.
Employment History
Employment 2/27/15 – 03/04/15
Temp agency: Insync Staffing – Addison Group
Tiffni Ballesteros
tiffni.ballesteros@insyncstaffing.jobs
25 Sundial Ave
Manchester, NH
03103
Ph: 719-505-2571
Fax: 603-821-0714
Insync Staffing
128 S. Wacker Drive
27th
Floor
Chicago, IL 80606
PH(855)279-0344
Assignment:
Fiserv
6400 Main Street
Amherst, NY 14221
P: 716-564-4000
Supervisor Wanda Edie
Operations support and Imaging.
Job description: sorted and collated documents.

2. Resume for Charles Murr Jr 2015 Page:2
Employment 11/03/14 – 01/01/15
Temp agency: Insync Staffing – Addison Group
Tiffani Ballesteros
tiffni.ballesteros@insyncstaffing.jobs
25 Sundial ave
Manchester, NH
03103
Ph: 719-505-2571
Fax: 603-821-0714
Insync Staffing
128 S. Wacker Drive
27th
Floor
Chicago, IL 80606
PH(855)279-0344
Assignment:
Fiserv
6400 Main Street
Amherst, NY 14221
P: 716-564-4000
Supervisor” Carol Andrus
Phone: 716-616-5216
Customer Service – I took calls for Sterling National Bank. I changed passwords, gave customers
account information, and routed calls to the proper departments.

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Employment 10/4/14 – 10/26/14 Part time job less than 20 hours a week.
Econo lodge
48 Freeman Rd
Phone 716 – 634 – 2700
Megan Slane - General Manager
I have driven the Shuttle, driving customers to and from the Airport, helping to prepare breakfast for
customers, I have also cleaned the hotel as well, mopping, sweeping and vacuuming as needed.
Employment 9/4/13 – 09/20/14
Assignment: Insync Staffing/Addison Group Tiffni Ballesteros
Fiserv 128 S. Wacker Dr 25 Sundial Ave
6400 Main Street 27th
Floor Manchester, NH
Amherst, NY 14221 Chicago, Il 80606 03103
P: 716-564-4000 PH: (855)279-0344 pH:719-505-2571
F: 603-821-0714
Fiserv - South State bank – June 2014 – 09/20/14
Supervisor – Samantha Jones
I worked in the South State Bank department. I supported the online banking department resetting passwords,
helping with customer service and getting account information for customers.
Fiserv – Collections February 2014 – June 2014.
Supervisor – Josh Cummings
I took incoming calls and made outgoing calls for collections, I supported GM Financial, Brookline Bank, and
other customers
Fiserv – Customer Service – November 12th
2013 February 2014.
Supervisor – Richard Schwalie
I answered incoming calls from Gm Financial, Brookline Bank, Global Lending services, Auto dealerships and
customers we also used Vlinq software to note customer information.
Fiserv –LMS –September 4th
2013- November 12th
2013.
Supervisor – Lisa Boling
I receive calls from Auto dealerships, customers and US bank. I work in the Loan maturity management (LMS)
department and help customers with leasing and purchasing new cars.

4. Resume for Charles Murr Jr 2015 Page:4
Employment 09/27/2010 – 04/12/2013
Assignment:
Pegasus Transtech Technisource/Randstad
4301 W. Boy Scout Blvd. 3030 N Rocky Point drive west
Suite 550 suite 750
Tampa, FL 33607 Tampa, FL 33607
Ph: 813-386-2304 813-444-5343
Supervisor: Allison Fentriss
Pegasus Transtech – I am a temporary employee on assignment from Technisource/Ranstad and my
job functions include: Help desk support for a Microsoft Windows based Transportation software
application called Transflo velocity. I have supported another software application called Transflo now
and Transflo Mobile. These applications help semi-truck drivers and carriers to submit their documents
to brokers and factoring companies and allow truck drivers to submit their documents to their carriers. I
have also worked in sales for 3 months helping with outbound and appointment calls as well.
Employment History 06/16/2008 to 12/02/2009
Stream – Dell smb and precision workstation queue
Stream Global
6302 E. Martin Luther King Blvd
East Tampa, Fl 33619
Supervisor: Mary Caldwell
Ph.: 813-627 - 3800
I was responsible for troubleshooting hardware and software issues for Dell Latitude, OptiPlex and
precision workstations. The operating systems that I supported were Windows Xp, Windows Vista and
Windows 7. Hardware issues were troubleshot to board and device level and Dell Techs were
dispatched to replace parts if parts were field replaceable units. If parts were customer replaceable units
then parts were shipped to the customer.
Honeywell helpdesk tech- 08/30/06 to 03/02/2008
CGS- Honeywell
08-30-06 to 3/3/08
Computer Generated Solutions CGS – New York
4508 Woodland Corporate Blvd Address: 200 Vesey St #27
Tampa, Fl 33614 New York, NY 10285
Supervisor: Shari Slayton Phone: (212) 312-8980
I was responsible for supporting the Honeywell platform which currently consists of the Windows Xp
operating system or the Windows 2000 operating system, Microsoft Office 2003 or Microsoft 2007
applications and various custom applications and intranet sites, hardware troubleshooting on Dell
computers, and limited Blackberry support.

5. Resume for Charles Murr Jr 2015 Page:5
Getronics - 07-05-99 to 04-15- 2005
Former location: 8110 Anderson Rd Getronics
Ste 100 General Phone: (978) 625-5000
Tampa, Fl 33634 USA Address: 836 North Street
Supervisor: Ray Escobar Tewksbury, MA,
Phone # (813)884-2500 01821-3405
http://www.insideview.com/directory/getronics-wang-co-llc
http://www.hoovers.com/company-information/cs/company-
profile.Getronics_Wang_Co_LLC.0a30015a2ec819ad.html
http://www.manta.com/c/mmj7x6f/getronics
Depot repair technician 1 – October 2003 – April 15 2005
I was responsible for repair of Dell computers and Olivetti printers.
I am Dell certified on all Dell computers, Olivetti certified, and A+ certified as well.
I am responsible for repairing Dell computers, Olivetti printers and other hardware to board level.
Getronics – Warranty department
Supervisor: Jeff Brammer
Warranty Planner – November 2002 – October 2003
I was responsible for answering phone calls, assisting field technicians with part transfers,
Part identification, part confirmation, maintaining all major OEM warranty authorizations and
Process warranty claims for all major OEM’s (IBM, CPQ, and DELL. Etc)
Wang/Getronics – Depot Repair
Supervisor: Frank Phillips
Depot repair technician 1- November 1999 – November 2002
In November 1999 I was hired on as a Getronics permanent employee.
Temporary Depot repair technician 1 – July 5 1999 – November 1999
I repaired monitors and Dot matrix printers on assignment to Wang/Getronics.
System 1 Staffing
4902 Eisenhower Blvd
Suite 370
Tampa, Fl 33634 USA

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Computer Generated Solutions (CGS): 1997 -1999
CGS/ERNST and YOUNG – Help Desk Technician – November 1997 – February 1999
Computer Generated Solutions
New Address since 2006 - 4508 Woodland Corporate Blvd
Tampa, Fl 33614
Position: Help Desk Technician
My duties consisted of the following: Troubleshooting Windows95 OS, Connectivity issues,
Tcpip, Ipx/Spx, Novell Client, internet and intranet issues, LAN and Wan issues, data recovery and
Lotus Notes. I also supported various software applications: Ms Office 95 applications (Word, Excel,
and Power Point) and various custom applications. I also diagnosed computer hardware issues: laptops
and desktops. The firm I was supporting during this time period was Ernst and Young, a global auditing
corporation.
CGS/IBM – Help Desk Technician – January 1997 – November 1997
Position: Help Desk Technician
IBM queue supervisor: Craig Church
The firm I supported during this time was IBM. The operating systems
I supported was Os2 3.0 (warp) and Os2 4.0 (Merlin). The network protocols used were tcp/ip and
Netbeui also Netbeui over tcpip. My duties consisted of troubleshooting various Os issues and
connectivity issues for LANs and mainframes, intranet, S.W.I.M, internet and wan issues. I also
supported Lotus SmartSuite applications and IBM custom applications.
M&P Computer Services – January 1995 to October 1995
6404 N. Thatcher Ave – Home business
Position: Computer Consultant / business partner
My duties consisted of the following: Dos and Windows tutoring, hardware and software installation,
Dos and Windows troubleshooting, data recovery, virus detection and removal.
North American Philips / Group Technologies June 1989 to August 1994
North American Philips Group Technologies
3602 West Waters Ave Later address - 10901 Malcolm McKinley Drive
Custom Operations
Position: Assembler: August to November 1989
I was originally hired as an assembler with North American Philips. I assembled 8513 VGA monitors
and 3 months later I was promoted to Tech 2.
Position: Technician Level 2 December 1989 to 1994
I troubleshot and repaired IBM ps2 motherboards to component level; I also troubleshot and repaired Sun
Micro system VGA boards, and I aligned and repaired IBM 8513 VGA monitors.

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Educational History:
Erwin Technical Center from 1987-1989
2010 East Hillsborough Ave
Tampa, FL USA
Phone: 813.231.1815
Website: http://erwin.edu/
Erwin Technical Center 1987-1989
Course Descriptions The combined courses take 2 years to complete.
Computer Electronics
Computer Electronics is a 4 quinmesters (900 hours, 9 month) long course that teaches hardware and
software fundamentals of a computer; subjects range from microcomputer architecture to
troubleshooting microcomputers to board and component level. I graduated in June of 1989
Electronics Technology
Electronics Technology is made up of six subjects: DC, AC, Solid State, Analog, Digital, and Micro
processing. I started in August of 1987 and I graduated in November of 1988. The course was 1,325
hours – 13 months.
Other Education / Correspondence courses / certifications
NRI
Industrial electronics and Robotics correspondence course
4401 Connecticut Ave, NW
Washington Dc 20008, USA
Education – Cont'd
http://en.wikipedia.org/wiki/National_Radio_Institute
Heath kit
Correspondence introductory course in Artificial Intelligence
Benton Harbor
Michigan 49022 USA
http://en.wikipedia.org/wiki/Heathkit

8. Resume for Charles Murr Jr 2015 Page:8
Leto High school
4409 West Sligh Avenue
Tampa, FL 33614-3697
(813) 872-5300
I graduated June 17 of the year 1986.
Certifications
A+ certification
Comp TiaCompletion date
07/16/2004Career Id
Comp001000141059
Dell certification
July 2004 – OptiPlex workstations.
Operating systems environments
1. Windows 3.1, Windows: 95, 98, XP, Vista and Windows 7
2. Ms Dos 6.2
3. Os2 Warp 3.0 / 4.0
References available upon request:

9. Resume for Charles Murr Jr 2015 Page:9
Church Organizations:
1.Sacred Heart Catholic Church Buffalo New York
Starting January 2015 PH (716) 683-2375
I recently signed a Census in 2015 for Sacred Heart Catholic church here in Bowmansville as well.
Email: Sheartshrine@aol.com
2. St. Andrews Episcopalian Church
started 2010 or 2011. PH:813 221-2035
Email: secretary@standrewstampa.org
3.St. Mary Help of Christians Catholic Church
Starting November 2008 PH:(813) 626-6191
Email parish@mchtampa.org
4. Sacred Heart Catholic Church in Tampa Florida
Starting October 2008 PH(813)229-1595
I have been a member of Sacred Heart Catholic Church in Tampa Florida since 2008.
Email: webaster@sacredheartfla.org
5. St. Lawrence Catholic Church
Starting December 2006 PH: (813)875-4040
I am a member of St. Lawrence Catholic Church in Tampa Florida since 2006.
Email:
6. Bethel Assembly Church
Starting November 2004 PH: (813)238-2348
Email:
I attended Bethel Pentecostal Church in Tampa Florida from 2004- 2005.
7. West Gate Christian Church and School
Student
Starting August 1978
I attended West Gate Christian school and church in Tampa Florida from 1978 to 1980.
8. West Hillsborough Baptist Church
Student
Starting August 1977 1978 in Tampa, Florida.
..

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