This document provides an overview of social business and how organizations can leverage social technologies. It discusses that the world is becoming more instrumented, interconnected and intelligent. A social business embraces networks of people to create value by being engaged, transparent and nimble. Examples are provided of how companies have driven value through social business approaches. An IBM social business framework and toolkit are outlined to help organizations transform into social businesses.
Social Enterprise - Nuove tecnologie e Modelli di fruizione: Flessibilità e ...Fondazione CUOA
Intervento di Tiziana Rapallini (CEO 4Cust Reply) al Workshop: Crescita e nuove sfide di mercato: 'Social Enterprise' come modello di successo per l'impresa competitiva del 18 ottobre 2012
Last November, Ergo hosted an event for IT professionals who were anxious to hear about the future of business technology. The event entitled Year Zero offered insights into “new ways of working”.
We call it Year Zero because we believe it’s the start of a new era in business technology. The availability of new technologies, the consumerisation of IT, and the economic downturn, have all fundamentally changed the way we go about IT. Cost and complexity are no longer acceptable. Organisations must now undertake a journey to turn IT into a platform for business innovation.
Learn about Linux in a Private Cloud with Social Business on System z.Learn how Social Media transforms the way we live and do Business. For more information, visit http://ibm.co/PNo9Cb.
If you are a senior IT leader, you need to make the same kinds of disciplined choices for your department that the CEO and top leadership team are making about the strategic direction of the enterprise. Here's how to develop a sophisticated, more strategically oriented information technology approach--based on six ways to create value for the enterprise, and five archetypes that resolve the tension among those six value drivers.
A presentation from the Salesforce Dreamforce 2012 conference, showing how service is the new marketing. The presentation offers best practices for social support from Deloitte and from Symantec.
Social Revolution: Connecting with Today’s CustomerHubSpot
Salesforce.com’s George Hu and HubSpot’s Brian Halligan discuss how your organization can turn the social revolution into a competitive advantage. View the entire webinar: http://www.hubspot.com/new-webinar-revolutionize-sales-and-marketing/
Comprehensive survey of the enterprise microsharing tools market from Pistachio Consulting. To download the full report, go to: http://pistachioconsulting.com/updating-comparison/
Maximizing the business value from social computingSocialKwan
Social computing is an important strategic platform for increasing workplace collaboration and knowledge management, and a strategic platform for modernizing enterprise applications to connect collaboration with business processes and transactions, thereby achieving tangible productivity gains and customer value.
There are concrete steps organizations can take today in order to address both parts of the enterprise opportunity around social computing in terms of “horizontal” strategic knowledge management and innovation functions and “vertical” mission-critical business applications. Addressing both parts of this equation is key to success and to unlocking the full potential of social computing in the enterprise.
We researched the 19 publicly announced enterprise microsharing applications and present them here side by side. We explain the significant differences and provide guidance on what to consider when selecting an application. This analysis constitutes the first attempt to define, compare, organize and analyze application players in the space, and can be used by companies to understand how to select appropriate microsharing solutions for their unique situations.
Adapt or Die: What It Means to Be The Marketer of The FutureJason Heller
Presented at eConsultancy JUMP NYC Jan 30, 2013 -- As agencies focus on what it means to be the agency of the future, marketers are facing an evolution of their own. Winning the hearts and minds of the the empowered and connected consumer requires the development and integration of a broad base of digital capabilities and cross-functional processes, embracing data and technology, attracting key talent, evolving legacy culture, and managing a portfolio of agencies, media and technology partners. Jason works closely with CMO's and marketing leaders to assess, develop and guide the organizations' digital marketing operations, and will share some of the best practices and common pitfalls that marketers experience on the journey to becoming the marketer of tomorrow.
When Worlds Collide: Intelligence, Analytics and OperationsInside Analysis
The Briefing Room with Shawn Rogers and Composite Software
Slides from the Live Webcast on May 15, 2012
Everyone wants more data these days, though often for different reasons. Business analysts, data scientists and front-line workers all know the value of having that extra piece of information. The big question remains -- how can all these needs be supported without taxing IT and without breaking the bank? And how can the worlds of traditional Business Intelligence, Big Data Analytics and Transaction Systems combine to improve business outcomes?
In this episode of The Briefing Room, veteran Analyst Shawn Rogers of Enterprise Management Associates explains what is needed to take advantage from today's hybrid data ecosystem. He'll be briefed by Bob Eve of Composite Software who will explain how innovative enterprises are using data virtualization to gain insight across these worlds and doing so with greater agility and lower costs.
For more information visit: http://www.insideanalysis.com
Watch us on YouTube: http://www.youtube.com/playlist?list=PL5EE76E2EEEC8CF9E
Accenture Technology Vision 2013: The Latest IT Trends and Innovations. Every business is now a digital business, and every executive needs to be able to understand the implications of technology trends and innovations for his or her company and industry. Without this insight, the company will not be well positioned to achieve high performance.
The Accenture Technology Vision 2013 identifies seven IT trends shaping technology—and thus business—into the future, making it required reading for everyone in the C-suite.
Social Enterprise - Nuove tecnologie e Modelli di fruizione: Flessibilità e ...Fondazione CUOA
Intervento di Tiziana Rapallini (CEO 4Cust Reply) al Workshop: Crescita e nuove sfide di mercato: 'Social Enterprise' come modello di successo per l'impresa competitiva del 18 ottobre 2012
Last November, Ergo hosted an event for IT professionals who were anxious to hear about the future of business technology. The event entitled Year Zero offered insights into “new ways of working”.
We call it Year Zero because we believe it’s the start of a new era in business technology. The availability of new technologies, the consumerisation of IT, and the economic downturn, have all fundamentally changed the way we go about IT. Cost and complexity are no longer acceptable. Organisations must now undertake a journey to turn IT into a platform for business innovation.
Learn about Linux in a Private Cloud with Social Business on System z.Learn how Social Media transforms the way we live and do Business. For more information, visit http://ibm.co/PNo9Cb.
If you are a senior IT leader, you need to make the same kinds of disciplined choices for your department that the CEO and top leadership team are making about the strategic direction of the enterprise. Here's how to develop a sophisticated, more strategically oriented information technology approach--based on six ways to create value for the enterprise, and five archetypes that resolve the tension among those six value drivers.
A presentation from the Salesforce Dreamforce 2012 conference, showing how service is the new marketing. The presentation offers best practices for social support from Deloitte and from Symantec.
Social Revolution: Connecting with Today’s CustomerHubSpot
Salesforce.com’s George Hu and HubSpot’s Brian Halligan discuss how your organization can turn the social revolution into a competitive advantage. View the entire webinar: http://www.hubspot.com/new-webinar-revolutionize-sales-and-marketing/
Comprehensive survey of the enterprise microsharing tools market from Pistachio Consulting. To download the full report, go to: http://pistachioconsulting.com/updating-comparison/
Maximizing the business value from social computingSocialKwan
Social computing is an important strategic platform for increasing workplace collaboration and knowledge management, and a strategic platform for modernizing enterprise applications to connect collaboration with business processes and transactions, thereby achieving tangible productivity gains and customer value.
There are concrete steps organizations can take today in order to address both parts of the enterprise opportunity around social computing in terms of “horizontal” strategic knowledge management and innovation functions and “vertical” mission-critical business applications. Addressing both parts of this equation is key to success and to unlocking the full potential of social computing in the enterprise.
We researched the 19 publicly announced enterprise microsharing applications and present them here side by side. We explain the significant differences and provide guidance on what to consider when selecting an application. This analysis constitutes the first attempt to define, compare, organize and analyze application players in the space, and can be used by companies to understand how to select appropriate microsharing solutions for their unique situations.
Adapt or Die: What It Means to Be The Marketer of The FutureJason Heller
Presented at eConsultancy JUMP NYC Jan 30, 2013 -- As agencies focus on what it means to be the agency of the future, marketers are facing an evolution of their own. Winning the hearts and minds of the the empowered and connected consumer requires the development and integration of a broad base of digital capabilities and cross-functional processes, embracing data and technology, attracting key talent, evolving legacy culture, and managing a portfolio of agencies, media and technology partners. Jason works closely with CMO's and marketing leaders to assess, develop and guide the organizations' digital marketing operations, and will share some of the best practices and common pitfalls that marketers experience on the journey to becoming the marketer of tomorrow.
When Worlds Collide: Intelligence, Analytics and OperationsInside Analysis
The Briefing Room with Shawn Rogers and Composite Software
Slides from the Live Webcast on May 15, 2012
Everyone wants more data these days, though often for different reasons. Business analysts, data scientists and front-line workers all know the value of having that extra piece of information. The big question remains -- how can all these needs be supported without taxing IT and without breaking the bank? And how can the worlds of traditional Business Intelligence, Big Data Analytics and Transaction Systems combine to improve business outcomes?
In this episode of The Briefing Room, veteran Analyst Shawn Rogers of Enterprise Management Associates explains what is needed to take advantage from today's hybrid data ecosystem. He'll be briefed by Bob Eve of Composite Software who will explain how innovative enterprises are using data virtualization to gain insight across these worlds and doing so with greater agility and lower costs.
For more information visit: http://www.insideanalysis.com
Watch us on YouTube: http://www.youtube.com/playlist?list=PL5EE76E2EEEC8CF9E
Accenture Technology Vision 2013: The Latest IT Trends and Innovations. Every business is now a digital business, and every executive needs to be able to understand the implications of technology trends and innovations for his or her company and industry. Without this insight, the company will not be well positioned to achieve high performance.
The Accenture Technology Vision 2013 identifies seven IT trends shaping technology—and thus business—into the future, making it required reading for everyone in the C-suite.
Lightning Talk #9: How UX and Data Storytelling Can Shape Policy by Mika Aldabaux singapore
How can we take UX and Data Storytelling out of the tech context and use them to change the way government behaves?
Showcasing the truth is the highest goal of data storytelling. Because the design of a chart can affect the interpretation of data in a major way, one must wield visual tools with care and deliberation. Using quantitative facts to evoke an emotional response is best achieved with the combination of UX and data storytelling.
Succession “Losers”: What Happens to Executives Passed Over for the CEO Job?
By David F. Larcker, Stephen A. Miles, and Brian Tayan
Stanford Closer Look Series
Overview:
Shareholders pay considerable attention to the choice of executive selected as the new CEO whenever a change in leadership takes place. However, without an inside look at the leading candidates to assume the CEO role, it is difficult for shareholders to tell whether the board has made the correct choice. In this Closer Look, we examine CEO succession events among the largest 100 companies over a ten-year period to determine what happens to the executives who were not selected (i.e., the “succession losers”) and how they perform relative to those who were selected (the “succession winners”).
We ask:
• Are the executives selected for the CEO role really better than those passed over?
• What are the implications for understanding the labor market for executive talent?
• Are differences in performance due to operating conditions or quality of available talent?
• Are boards better at identifying CEO talent than other research generally suggests?
Each technological age has been marked by a shift in how the industrial platform enables companies to rethink their business processes and create wealth. In the talk I argue that we are limiting our view of what this next industrial/digital age can offer because of how we read, measure and through that perceive the world (how we cherry pick data). Companies are locked in metrics and quantitative measures, data that can fit into a spreadsheet. And by that they see the digital transformation merely as an efficiency tool to the fossil fuel age. But we need to stretch further…
IBM will showcase how they are designing an internal Social Business Strategy that will continue to promote workforce collaboration. This strategy does incorporate all internal functions within the organisation, from IT and Business Intelligence to PR & Marketing; and People & Communications.
Delivering Exceptional Web Experiences In a Social WorldLuis Benitez
Becoming a social business it's about connecting your employees, partners, and customers in a human-centered way utilizing the best Web 2.0 technologies out there.
Presentation given by Dion Hinchcliffe at Enterprise 2.0 San Francisco 2009. Focused on climbing the maturity curve of process and methods for enterprise social computing.
1. Disclaimer:
Inform ation regarding potential future products is intended to
outline our general product direction and it should not be relied
on in m aking a purchasing decision. The information mentioned
regarding potent ial future products is not a comm itm ent , promise,
or legal obligation to deliver any material, code or funct ionality.
Inform ation about potential future products may not be
incorporated into any contract. The development, release, and
tim ing of any future features or functionality described for our
products remains at our sole discretion.
2. Get Social. D o B us ines s .
Pam Chandor | Global Director
Social Business & Web Experience
March 2011
3. Agenda
•
Why Social Business?
•
Tenets of a Social Business
•
Business Successes
•
Technology Behind Social Business
•
Helping You Get There
4. The world is changing, and becoming more…
Instrumented
Smartphone shipments will outpace PCs
by 2012
Interconnected
Social networking accounts for
22% of all online time
Intelligent
The social data analytics opportunity will grow
to 1 Zettabyte by 2011
6. The world is changing
Of nearly 1700 executives surveyed by McKinsey
74% integrating Web 2.0 with customer interaction
75% integrating Web 2.0 into employee day-to-day activities
71% integrating Web 2.0 with partner/supplier interaction
Policy
?
Integration
Adoption
7. An organization’s business network is a system of
people that is fundamentally changing from the ground
up...
Employees:
are using social media in all facets of their lives, including work
Customers:
are leading the conversations that define brands
Competitors:
are crowd-sourcing ideas to bring new solutions to market
8. ...demanding a new approach
Analytics Systems Thinking Collaboration
Help clients turn data into Need to acknowledge that Clients can use social software
information and information complexity comes from to get closer to their customers,
into insight that drives interconnected systems – a but must also transform
smarter business system of systems internally, to social
decisions businesses
9. Social Business
On a smarter planet, people are transforming the way they
interact... and this transformation is impacting the way
business is being done
Why Social Business matters...
95% of standout Standout organizations
organizations will focus are 57% more likely to
more on “getting closer to allow their people to use
the customer” over the next social and collaborative
5 years. tools.
– IBM CEO Study 2010 – IBM CHRO Study 2010
10. A Social Business
embraces networks of people to create business value
Engaged
At its core, Transparent
a Social Business is:
Nimble
14. Entry Points A Social Business
Traditional Trusted relationships
Brand advocacy
Business Deepen client
Marketing, 'Push' marketing
relationships
Customer Control Shares insights to generate
Service Drive
break-through ideas and
speeds time to market
operational
Product and R&D New ideas (internal)
effectiveness
Service Market testing Reaches out to professional
Development networks
Workforce
optimization
Operations, Email and phone
Human Knowledge silos
Resources
17. Driving value from Social Business
To get the benefits of social business, you need:
●
Secure, scalable technology
●
Business outcomes that matter
●
Responsible management practices
18. IBM Social Business Framework
®
IBM Social Business Toolkit APIs
IBM Value-added Modules Partner Value-added Modules
Business Enterprise Public Social
Commerce Social Networks Rich Media
Analytics Content Mgmt Applications
Business Application Compliance & Gaming
Social Analytics Process Mgmt Integration Archiving Discovery
IBM Social Business Core Modules
Profiles Presence, Chat Messaging & Workflow &
Communities & Telephony PIM Forms Portal
Social Collab. Microblogging Meetings & Document Mobile Connectors
Services Audio/Video Management
Solutions
Customer Experience Sales Force Automation Partner Collaboration Operations
19. McKinsey
A broad study of
3,249 executives
“…the fully networked enterprise can achieve…
●
the highest levels of market share gains
●
increased self-reported profitability
●
and distributed decision making and work.”
McKinsey Quarterly
December 2010
The Rise of a
Network Enterprise
20. Helping you get there...
Business need. We'll look at the results that our
businesses need and work backwards to create systems that deliver those results.
Social Business Framework. A practical roadmap to becoming a
social business...everything from cultural transformation to governance, to technology.
Catalyze our Community. Business partner and developer tools for open,
transparent and secure applications
Increase the depth our our core technologies.
●
world-class predictive analytics
●
enterprise grade software in terms of compliance, security, governance and scale
●
innovation in mobility
●
Unified Communications and the flexibility of Cloud and hybrid deployment