1. Albert Baratang III
City Address : Rm. 9, 2nd
flr., Bldg no. 176, Khalifa St. Al Ain, Abu Dhabi, UAE.
Mobile Number: 0506015459
Email Address : albert.baratang3@gmail.com

2. Professional
Summary
• Senior Business Analyst with five (5) years of experience in the field of Project
Management, Business and System Analysis, CRM and Service delivery management.
• Lead a team that analyzed, designed, developed and implemented software and mobile
applications for different company departments. Created functional specification,
flowchart, system process, business cases, test scripts, and user manuals.
• Provided consulting services to different stakeholders by analyzing, documenting
requirements, supporting the communication and delivery of requirements.
• Developed skills in Service Delivery Analysis using ITIL V3 standards.
• Successfully implemented cloud-based SaaS tools for E-Commerce, Point-of-Sale,
applications (WebPOS, WPSI), cloud-based Sharepoint (O365) and Warehouse
Control System for a pharmaceutical warehouse resulted to an increase in company
revenue
• Lead a team that provide Service Management (Incident, Problem and Change) as IT
support analyst.
• Created a framework that standardize application development and provided insights in
conceptualization, development and implementation of Knowledge Database, Service
Delivery (Incident and Problem Management), Data Processing and Roll-Out
Management Framework and Quality Assurance process securing the quality in every
project.
Project and IT Delivery Experience
• Incident and Problem Management: Lead and work as Level 3 support.
Acknowledged incident or issues raised by service desk or level 2 supports.
Evaluate the issues and provide workaround and resolution. Team escalation.
Initiate escalation to upper management/leadership as necessary
• Change Management: Validate the feasibility of requested change. Provide solution
proposals to implement the change along with estimates. Created business
cases/scenarios. Seek approval from necessary stakeholders for proposed changed
and applied solution. Provide input for change management meeting.
• Risk Management: Identify risks and provide input for possible mitigations. Log
the risk on accordingly for reference purpose.
• Status Reporting: Provide input for project status reporting. Monitor activities if
still on track or at budget:
Work
Experience
United Laboratories Inc. (UNILAB) June 2013 – December 2016
Under: Information Professionals Inc. Manila, Philippines
Project: Sharepoint O365 (Cloud-based), Warehouse Control System, Team Process
Improvement, Work-Place Pharmacy Services Inc. (WPSI), iSERV.
Role: Senior Business and System Analyst
• Highlights:
o Lead a team that designed, developed and implemented “fit for purpose” or
customer relationship management (CRM), IT processes and systems that
enabled the program to shift to a more efficient operating model for
different departments like Finance, HR, E-learning and for international
usability.
o Handled team leader role for Incident and Problem Management group.
o Lead a team as IT helpdesk analyst to support and assist business.
Providing efficient and excellent customer service.
o Performed / Created requirement analysis, UI Design, Unit Testing,
Integration Testing, QA Support, Production Support, Research, Business
Framework Creation, Flow Charts, Train users, Documentation to deliver
innovative solutions to customers.
o Oversaw the development and deployment of SaaS to WPSI: from
conversion of business requirements to functional specification,
development and testing, training and deployment.

3. I hereby certify that the above statements are true and correct to the best known of my knowledge.
Albert R. Baratang III