1. Lisa Holmes
Holmeslisa395@gmail.com
6339 BigelowCommons
Enfield, CT 06082
(413)-847-1368
Professional Summary:
 Performed detailed data analysis using Microsoft Excel. Created Burn Down Charts and tables.
 Created PDF files using Adobe Acrobat from Framemaker 5.5 and 6.0 files, stored/archived in PCentra database.
 Assisted withthe V2500 and GP7000, F100, New Generation Geared Turbofan programs inside Pratt and
Whitney Engineering Building.
 Analyzed and Input data into MS-Excel spreadsheets pertaining to ProductValidation Problem Reports.
 Created and ran queries using Access database GUI screen verification.
 Utilized SAP on a daily basis in the Global Services Department.
Technical Skills:
Proficient in Teamcenter (Administrator Level), Business Objects, Expedition Database,MS Office,SAP, Windows
Operating Systems, MS Office, MS Access,AutoVue,Framemaker 5.5, Lotus Approach.
Professional Experience:
Companions and Homemakers, Enfield, CT 10/2013-Present
 Assisting older people in the homes
US Postal Service Distribution Center Springfield, MA 11/2014 - 2014
Mail Handler
 Lifted and sorted mail.
Target Staffing, Glastonbury, CT /EppendorfNorth America, Enfield, CT 7/2014 – 9/2014
Technical Support Coordinator - Global Service and Sales Department (temporary - maternity leave coverage)
 Received information from Global customers pertaining to equipment service forms and warranty coverage.
 Tracked information into MS Access coming from Service Info line forms through email.
 Interfaced with customers; Asian HQ, Hamburg HQ,and technical service representatives to handle a variety of
post-sales service functions on equipment sold by Eppendorf and New Brunswick.
 Determined the status of equipment returns (RMA), scrapped parts,disposed parts, repairs, replacements, and sales
orders.
 Maintained records of returns and tracked return material authorization forms in Access,decontamination forms,
and credit sales orders.
 Researched information in SAP in regards to shipping orders, shipping sates,dates, addresses,warranty dates,
serial numbers, PO numbers and invoice numbers, while working with the Shipping and Receiving Department.
 Kept track of monthly metrics and open service information lines for the technical service managers.
 Ran reports out of MS Access into MS Excel and followed-up with the sales and service department on emails.
RobertHalfInternational, Hartford,CT/ CignaHealthInsurance,Bloomfield,CT 3/2014 – 6/2014
QualityData Analyst/AuditSeniorAssociate
 Performed detailed data analysis using Microsoft Excel.
 Compared output report content to corresponding input content documents.
 Concatenated columns and performed V-lookup in order to compare data.
 Validated various items on the report including number of columns, content within each row, correct layout / order
of each row.
 Created and ran queries using Access database GUI screen verification.
 Updated supporting documentation regarding test results.

2. Infotech EnterprisesofAmerica Inc., EastHartford, CT 7/2008 – 5/2012
Administrative Assistant / AnalystFMRs(Failure Malfunction Reports)
 Worked on the NGPF Geared Turbofanand F100 engine programs.
 Assisted withthe V2500 and GP7000 programs inside Prattand WhitneyEngineeringBuilding.
 Analyzed and Input data into MS-Excel spreadsheets pertaining to ProductValidation Problem Reports.
 Tracked information daily forchanges and created graphs and tables to reflect tracking.
 Entered data quickly and accurately.
 Utilized SAP forpart transactions (movetickets, part status) for worktime reporting.
 Analyzed and evaluated Request for Engineering Action information and Problem Reports.
 Evaluated information for acceptable Root Cause / Corrective Actions for Problem Reports.
 Utilized a working knowledge of gas turbine engine parts and nomenclature.
 Ability to communicate with various Engineering Department Component Integrated Product Teams. (CIPTS)
 Assisted with training CIPTS on the processing of FMRs.
 Added information into Teamcenter database after the Failure Review Board Meetings were held. Set up agendas
and created meeting notices in Outlook calendar and invited CIPTS to weekly Failure Review Boards.
 Closed Failure Malfunctions Reports after holding a Failure Review Board Meeting.
 Provided information on FMR Closures for the Burn Down Charts and for engineering metrics.
Holyoke Public Schools 9/2006 –12/ 2007
Holyoke, MA
Substitute Teacher
 Substitute Taught grades 1 - 6
Springfield Public Schools 9/2005 –6/2006
Springfield, MA
Special Education Teacher
 Organized and taught grade seven students adhering to lesson plans and standard curriculum.
 Assessed students test results. Analyzed the test results in order to implement usefulteaching methods, lesson
plansand techniques.
 Motivated students to develop necessary skills.
Alstrom Power Inc., Windsor, CT 11/2001- 8/2002
Document Control Specialist / Engineering Support Specialist II, Information Control
 Input and updated project information databases with engineering data from internal and external vendors,
customers, and consortium members. Fast data entry required.
 Examined and evaluated source documents to determine appropriate data for encoding using knowledge of
policies.
 Established and maintained databases,document and enforce procedures for Project Information Control system
use and operation.
 Worked with severalengineers in a fast paced environment.
Education:
Porter and Chester Institute, Enfield, CT 1999
Excel, Word, Access and Windows
Urban League ofSpringfield, Springfield, MA 1996
Office Occupational Skills Program Certificate
Word Essentials: Word Processing, Database and Reports, Spreadsheets and Charts, WordPerfect 5.1,
Lotus 1-2-3, Windows
University of Massachusetts, Amherst, MA 1990
Bachelor of Arts Education
References:
Available upon request.