Brandon Goody has over 10 years of experience in business analysis, software testing, and customer support roles. He currently works as a Business Systems Analyst III at Protective Life Corporation, where he designs and tests an automated underwriting rules engine and provides support to customer service teams. Previously, he was a Project Manager and Consultant at Greenway Health, where he managed dental software interfaces and provided client support. He holds a Bachelor's degree in Operations Management from the University of Alabama.

1. BRANDON GOODY
brandoncgoody@gmail.com | (205) 240-0894
EXPERIENCE
Protective Life Corporation Birmingham, Alabama
Business Systems Analyst III March 2017 - Present
Business Systems Analyst II September 2015 – March 2017
● Design and test Automated Underwriting Rules Engine to comply with Underwriting standards and meet business requirements
● Analyze and extract data from SAP Business Objects to identify Rules Engine inefficiencies and streamline TeleLife processes
● Provide support to TeleLife call team to resolve routine and complex issues regarding Rules Engine and WebPrint application
● Collect and formalize business requirements for software development initiatives
● Work with software developers to understand requirements and ensure accuracy of related documents and specifications
● Develop, publish, and implement test plans and specific test cases for Rules Engine and WebPrint application
Greenway Health (formerly SuccessEHS) Birmingham, Alabama
Dental Interoperability Project Manager April 2013 – September 2015
● Designed and tested solutions to transmit medical messages between disparate client software and Greenway Dental software
● Installed new dental interfaces on client SQL Server databases
● Maintained all solutions and update as needed to comply with the HL7 messaging standards
● Troubleshooted message failures and SQL database issues with HL7 messages
● Worked with Software Developers as needed to resolve customer issues
● Provided second-level customer support to resolve routine issues and direct customer support to resolve complexissues
● Supported client software installations after hours and weekends as needed
Application Solutions Consultant May 2012 – April 2013
● Provided expert SuccessEHS application solution knowledge and troubleshooting services in complex client environments
● Employed working knowledge of SuccessEHS software to make recommendations for optimal system use to meet client -specific
needs
● Served as a liaison between clients and SuccessEHS developers, database engineers,and systemadministrators in order to achieve
full resolution on client issues
University of Alabama Tuscaloosa, Alabama
Supply Store Web and Mail Associate July 2011 – December 2011
● Processed online orders of textbooks and general goods with WINPRISM
● Managed shipments nationally and internationally using UPS Worldship
● Updated customer and store listings with Microsoft Excel
● Provided face-to-face, over-the-phone, and online sales support
EDUCATION
The University of Alabama Tuscaloosa, Alabama
Bachelor of Science in Commerce and Business Administration August 2007 – December 2011
Major: Operations Management
Activities: American Society for Quality (ASQ), 2010-2013
Society of Operations Managers Students (SOMS), 2010-2012
Recipient of the UA Black Faculty Academic Achievement Award, 2009
COMPUTER SKILLS
Software: SQL Server Management Studio, SAP Business Objects BI, Allifinanz Rules Designer, TOAD for Oracle,
HP Exstream Design Manager, SQL Plus, MD Link HL7 Interface Engine,
Greenway Intergy HL7 Interface Engine, JIRA, ServiceNow, Salesforce, WorkFront, Beyond Compare 3,
AppXtenderDocument Manager, Microsoft Office 365, UPS Worldship