The document discusses the need for trauma-informed care and practice in mental health services. It argues that workforce development and training on trauma is crucial, as the majority of clients have experienced trauma. It outlines criteria for building trauma-informed systems, including trauma-informed recruitment, training, and standards for staff. It also discusses the lack of trauma-specific content in most Australian health qualification and suggests developing trauma competencies for the workforce. These competencies would include knowledge of trauma impacts, responding to client trauma, and facilitating organizational change to be more trauma-informed.