This document discusses moving the NSW homelessness sector towards trauma-informed care. It notes that homeless populations experience high rates of trauma, especially women. Trauma-informed care focuses on safety, control, strengths and compassionate engagement through listening. Training teaches the impacts of trauma, complex trauma, and uses a neuroscience lens. It emphasizes relationship-building, predictability, stability and right-brain interactions over explicit trauma memory work. The goal is cultural change to better support consumers in a trauma-informed manner.