Slides from a quick Time Management workshop I facilitated for Special Olympics volunteers in January, 2012. Very high-level content (I only had an hour!), but there are some interesting statistics nonetheless.
SITS15: Swarming - A radical new way to deliver serviceJon Stevens-Hall
Jon Hall presented on BMC's adoption of "swarming" as a new approach to customer support and IT service delivery. Some key points:
1) Traditional tiered support structures can result in long resolution times as issues move between support levels or specialists.
2) BMC adopted "swarming" in 2014 to replace this structure, having agents from different support levels collaborate dynamically to resolve issues faster.
3) Swarming involves rapid response teams, daily dispatch meetings to prioritize new tickets, and weekly backlog meetings to address longstanding issues.
4) BMC has seen improvements including a 25% faster median resolution time and higher customer satisfaction since adopting swarming.
What doesn't kill you makes you stronger!
A presentation on the constructive ways for giving and receiving feedback—adapted from: "Developing Leadership Skills", by Alfred Darmanin
This document discusses key performance indicators (KPIs) for a sales hunter position. It provides information on developing KPIs, including defining objectives and key result areas, identifying tasks, and determining how to measure results. Examples of different types of KPIs are given, such as process, input, output, leading, and lagging KPIs. The document recommends top KPI materials that can be found on the kpi123 website, including lists of sales KPIs, performance appraisal forms, performance appraisal methods, and performance review phrases.
These are the slides from a presentation given on 10/5/14 for ELTAU, looking at persuasive language and techniques which can be used across a number of industries, including language training and communication services.
Giving and receiving feedback are tough for everyone. Who wants to criticize others or be criticized? Although managers have a duty to give honest feedback to staff and peers, many people resist change or differ on how to change—leading to interpersonal conflicts and impacting deliverables.
Most of the Managers fail to keep a blend of motivation and improvement while giving feedback to their team members. This presentation will help you give feedback effectively.
The document provides an overview of key sales concepts and techniques. It defines sales as a need-satisfying process or problem-solving activity involving an exchange. It discusses understanding customer needs, wants, and demands. Various sales theories and models are described, including AIDA, SPIN, and FABV. Common sales techniques like feature-advantage-benefit selling and handling objections are also summarized. The document outlines the buying and selling processes and closes with a brief discussion of different closing techniques.
This document outlines a session to teach analytical thinking skills. It will define analytical thinking, discuss why it is important in the workplace by looking at employer expectations and employee readiness, and describe different problem solving methodologies like root cause analysis, logic trees, and fishbone diagrams. The session will provide tips for developing analytical skills and solving problems using an analyst's approach.
SITS15: Swarming - A radical new way to deliver serviceJon Stevens-Hall
Jon Hall presented on BMC's adoption of "swarming" as a new approach to customer support and IT service delivery. Some key points:
1) Traditional tiered support structures can result in long resolution times as issues move between support levels or specialists.
2) BMC adopted "swarming" in 2014 to replace this structure, having agents from different support levels collaborate dynamically to resolve issues faster.
3) Swarming involves rapid response teams, daily dispatch meetings to prioritize new tickets, and weekly backlog meetings to address longstanding issues.
4) BMC has seen improvements including a 25% faster median resolution time and higher customer satisfaction since adopting swarming.
What doesn't kill you makes you stronger!
A presentation on the constructive ways for giving and receiving feedback—adapted from: "Developing Leadership Skills", by Alfred Darmanin
This document discusses key performance indicators (KPIs) for a sales hunter position. It provides information on developing KPIs, including defining objectives and key result areas, identifying tasks, and determining how to measure results. Examples of different types of KPIs are given, such as process, input, output, leading, and lagging KPIs. The document recommends top KPI materials that can be found on the kpi123 website, including lists of sales KPIs, performance appraisal forms, performance appraisal methods, and performance review phrases.
These are the slides from a presentation given on 10/5/14 for ELTAU, looking at persuasive language and techniques which can be used across a number of industries, including language training and communication services.
Giving and receiving feedback are tough for everyone. Who wants to criticize others or be criticized? Although managers have a duty to give honest feedback to staff and peers, many people resist change or differ on how to change—leading to interpersonal conflicts and impacting deliverables.
Most of the Managers fail to keep a blend of motivation and improvement while giving feedback to their team members. This presentation will help you give feedback effectively.
The document provides an overview of key sales concepts and techniques. It defines sales as a need-satisfying process or problem-solving activity involving an exchange. It discusses understanding customer needs, wants, and demands. Various sales theories and models are described, including AIDA, SPIN, and FABV. Common sales techniques like feature-advantage-benefit selling and handling objections are also summarized. The document outlines the buying and selling processes and closes with a brief discussion of different closing techniques.
This document outlines a session to teach analytical thinking skills. It will define analytical thinking, discuss why it is important in the workplace by looking at employer expectations and employee readiness, and describe different problem solving methodologies like root cause analysis, logic trees, and fishbone diagrams. The session will provide tips for developing analytical skills and solving problems using an analyst's approach.
Learning Feedback with LEGO - The Building Blocks of Giving and Receiving Fee...Arthur Doler
This document provides guidance on effectively giving and receiving feedback. It discusses the different types of feedback (appreciation, coaching, evaluation) and mirrors (supportive, honest). It also covers common feedback triggers related to truth, relationships, and identity. Strategies are presented for unpacking labels, addressing triggers, and having a productive feedback conversation using techniques like active listening and problem solving. The overall message is that feedback is important for growth but often fails due to poor delivery; following best practices can help overcome challenges and make feedback more effective.
Facilitation Skills for Train the Trainer (TTT) Programme
Facilitation is an art and science and can be learned and improved upon with practice and it is a required skill for any project or team manager.
We are doing Agile well..We have been Agile now.. Is it just an assumption or do we have data to support it? Do metrics add any value or they are just a fad? Good metrics affirm & reinforce Agile principles. They open up the conversation and help the teams to improve. They are not only for management, it is for everyone who wants to inspect and adapt.
So this presentation is about how metrics can be used effectively in Agile to enable transparency and improve the overall efficiency at the team/ program and portfolio level.
Tacit knowledge is hard to communicate but can be shared in discussions, storytelling, and personal interactions. This presentation points out a wide variety of tools, methods, and approaches that help surface it.
The document outlines the principles of consultative selling. It discusses defining the client's problem and desired result, creating a unique selling proposition to address the gap, and presenting a proposed solution focused on delivering value. It also covers creating rapport with clients, using benefits over features to explain what matters to the client, and effectively handling objections.
This document provides an introduction to growth mindset. It explains that in a growth mindset, intelligence and abilities are not fixed and can be developed through effort. Traits of a growth mindset include persisting through challenges and seeing effort as a path to improvement. The document contrasts this with a fixed mindset. It then outlines steps to implement a growth mindset in the classroom, including teaching the concept, adjusting classroom norms, and making it part of the school culture. Practical strategies are suggested like using growth mindset language and creating opportunities for student self-evaluation and improvement.
Consultative selling is a need-satisfaction presentation format that focuses on problem identification, where the salesperson serves as an expert on problem recognition and resolution.
Agile Metrics : A seminal approach for calculating Metrics in Agile ProjectsPrashant Ram
A seminal approach for calculating Metrics in Agile Projects. Overview, Analysis and Detailed Description of a proposed set of comprehensive metrics for Agile Projects.
This document discusses critical thinking skills and Bloom's Taxonomy of Learning. It explains that critical thinking involves objectively analyzing arguments, identifying bias, and ensuring claims are backed by evidence. The document also outlines Bloom's six levels of learning, ranging from basic recall of facts to more advanced skills like evaluation. It emphasizes that developing critical thinking takes time and practice.
This document discusses focusing on results rather than activities to achieve greater success. It emphasizes envisioning the desired outcome and working backwards to determine the necessary conditions and specific results-driven actions needed. A results-oriented mindset requires shifting from to-do lists to considering how each task contributes to the overall goal. Making this change can boost productivity and help organizations stay aligned to their larger vision.
Making decisions and solving problems happen every day. There’s no way to avoid it. From the decision to rise in the morning to the decision go to bed at night, decisions are constantly being made; and, together with that, problems are frequently being solved. Often, the problems and decisions we are confronted with require a response that is both rational and well thought out. However, despite making decisions daily, many of us are still uncomfortable with making those important decisions.
Thankfully, our “Effective Problem Solving and Decision Making” training program can provide participants with the necessary skills in identifying problem causes, laying out options and making rational decisions. In this highly dynamic program, participants will learn about the problem solving and decision making process and structure, while being provided with tools to help them attack problems proactively and make timely decisions that help create value to your company and your customers. Participants will also utilize a five-step problem solving process in solving actual problems.
Furthermore, participant will discover that the same processes and tools they will use in this fun-filled training program can also be used to solve life problems and make life decisions. “Effective Problem Solving and Decision Making” are not just career skills; they’re life skills.
There is an art to giving and receiving feedback. To get better, feedback is necessary – but it also can backfire if handled poorly. This session is for managers and non-managers and addresses the art of feedback and working with subordinates or peers/team members.
Spin Questioning - Probing for Prospect Information during a Sales Callklhall700
This PowerPoint presentation provides an overview of the SPIN questioning technique and examples of situation questions, problem questions, implication questions, and needs-payoff questions.
The document provides tips for advanced selling skills, including connecting with customers on a personal level, identifying their problems and quantifying potential gains, demonstrating how solutions can increase profits, and closing the sale. It also discusses strategies for business networking on social media and remembering customers to build incentives. The key principles are focusing on customer needs and goals, developing a specific value proposition, and assuming the customer will want to buy if presented well.
This document discusses Carol Dweck's research on fixed and growth mindsets. It explains that those with a fixed mindset believe intelligence is innate, while those with a growth mindset see it as something that can be developed through effort. Those with a growth mindset are more likely to embrace challenges and learn from mistakes. The document outlines three "mindset rules" and shows how praise focusing on effort rather than innate ability can foster a growth mindset in students. It also describes workshops teaching a growth mindset that led to increased motivation and better academic performance.
Presentation Skills: How To Deal With The Four PersonalitiesMichael Weiss
There are four personalities in your audience - The Driver; The Analytical: The Expressive; The Amiable. Each has their own needs and expectations. Here are some tips to identify them and how to meet their needs when you present.
Quick overview of using Lean & Agile Project Management techniques for successfully planning, managing, and delivering high-technology products and services. Begins with the impetus for using lean and agile project management vs. traditional project management, an overview of why traditional projects fail, a definition of lean and agile project management, and a quick overview of its value system, principles, and organizational context. Then, provides a quick survey of major competing lean and agile project management paradigms, their evolution, and history. Provides a deep-dive of the prevailing lean and agile project management techniques. Wraps up by identifying major lean and agile project management metrics, the business case, quick case studies, and a summary of lean and agile project management principles.
Service Excellence PowerPoint Presentation Slides SlideTeam
Keep your audience glued to their seats with this professionally designed service excellence PPT slides. You can represent your customer service programs by including our service excellence PPT visuals in your business presentations. You can save your valuable time, money by representing your important business aspects with our service excellence Presentation slideshow. Our service excellence PowerPoint template explains the significance of customer service programs which are important in every business industry. Being more customer-focused and providing service excellence is becoming a significant advantage and performance differentiator for both, private and public organizations. It helps businesses to win clients in an extremely competitive environment nowadays and it facilitates cost saving. Loyal customers provide positive endorsements and online reviews that can help businesses strengthen their brand. A loyal customer on average is 10 times more valuable than their first purchase. Common and simply click on this exceptionally designed service excellence presentation deck and impress your team. Drastically change circumstances for the better with our Service Excellence PowerPoint Presentation Slides. Convert angry to happy.
This document provides an introduction to effective communication. It discusses various communication methods, both verbal and non-verbal, and how to use effective listening skills. The objectives are to consider different communication methods, practice listening, communicate respectfully and know when to seek advice. It also addresses what communication is, the communication process, verbal vs non-verbal communication, personal presentation, barriers to effective communication and listening skills.
Inversão de Controlo e Injecção de Dependência na .NET FrameworkC. Augusto Proiete
Apresentação realizada no evento Microsoft TechDays 2010 (http://www.techdays2010.com) sobre Inversão de Controlo e Injecção de Dependência na .NET Framework.
This document summarizes a research report on neighborhood changes along Chicago's 606 trail between 2000-2013. The report analyzes census data from 4 tracts near the trail. It finds that while the white population initially increased, Latino populations have been increasing again in 3 of the 4 tracts since 2009. Household incomes are lower in western tracts near the trail. The report examines theories of neighborhood change like Latino uplift and invasion-succession to understand the demographic shifts occurring. Mobility data suggests some degree of displacement in western tracts following the housing crisis. The report also surveys commercial changes on a nearby street and finds signs of businesses catering to newer, wealthier residents moving in.
Learning Feedback with LEGO - The Building Blocks of Giving and Receiving Fee...Arthur Doler
This document provides guidance on effectively giving and receiving feedback. It discusses the different types of feedback (appreciation, coaching, evaluation) and mirrors (supportive, honest). It also covers common feedback triggers related to truth, relationships, and identity. Strategies are presented for unpacking labels, addressing triggers, and having a productive feedback conversation using techniques like active listening and problem solving. The overall message is that feedback is important for growth but often fails due to poor delivery; following best practices can help overcome challenges and make feedback more effective.
Facilitation Skills for Train the Trainer (TTT) Programme
Facilitation is an art and science and can be learned and improved upon with practice and it is a required skill for any project or team manager.
We are doing Agile well..We have been Agile now.. Is it just an assumption or do we have data to support it? Do metrics add any value or they are just a fad? Good metrics affirm & reinforce Agile principles. They open up the conversation and help the teams to improve. They are not only for management, it is for everyone who wants to inspect and adapt.
So this presentation is about how metrics can be used effectively in Agile to enable transparency and improve the overall efficiency at the team/ program and portfolio level.
Tacit knowledge is hard to communicate but can be shared in discussions, storytelling, and personal interactions. This presentation points out a wide variety of tools, methods, and approaches that help surface it.
The document outlines the principles of consultative selling. It discusses defining the client's problem and desired result, creating a unique selling proposition to address the gap, and presenting a proposed solution focused on delivering value. It also covers creating rapport with clients, using benefits over features to explain what matters to the client, and effectively handling objections.
This document provides an introduction to growth mindset. It explains that in a growth mindset, intelligence and abilities are not fixed and can be developed through effort. Traits of a growth mindset include persisting through challenges and seeing effort as a path to improvement. The document contrasts this with a fixed mindset. It then outlines steps to implement a growth mindset in the classroom, including teaching the concept, adjusting classroom norms, and making it part of the school culture. Practical strategies are suggested like using growth mindset language and creating opportunities for student self-evaluation and improvement.
Consultative selling is a need-satisfaction presentation format that focuses on problem identification, where the salesperson serves as an expert on problem recognition and resolution.
Agile Metrics : A seminal approach for calculating Metrics in Agile ProjectsPrashant Ram
A seminal approach for calculating Metrics in Agile Projects. Overview, Analysis and Detailed Description of a proposed set of comprehensive metrics for Agile Projects.
This document discusses critical thinking skills and Bloom's Taxonomy of Learning. It explains that critical thinking involves objectively analyzing arguments, identifying bias, and ensuring claims are backed by evidence. The document also outlines Bloom's six levels of learning, ranging from basic recall of facts to more advanced skills like evaluation. It emphasizes that developing critical thinking takes time and practice.
This document discusses focusing on results rather than activities to achieve greater success. It emphasizes envisioning the desired outcome and working backwards to determine the necessary conditions and specific results-driven actions needed. A results-oriented mindset requires shifting from to-do lists to considering how each task contributes to the overall goal. Making this change can boost productivity and help organizations stay aligned to their larger vision.
Making decisions and solving problems happen every day. There’s no way to avoid it. From the decision to rise in the morning to the decision go to bed at night, decisions are constantly being made; and, together with that, problems are frequently being solved. Often, the problems and decisions we are confronted with require a response that is both rational and well thought out. However, despite making decisions daily, many of us are still uncomfortable with making those important decisions.
Thankfully, our “Effective Problem Solving and Decision Making” training program can provide participants with the necessary skills in identifying problem causes, laying out options and making rational decisions. In this highly dynamic program, participants will learn about the problem solving and decision making process and structure, while being provided with tools to help them attack problems proactively and make timely decisions that help create value to your company and your customers. Participants will also utilize a five-step problem solving process in solving actual problems.
Furthermore, participant will discover that the same processes and tools they will use in this fun-filled training program can also be used to solve life problems and make life decisions. “Effective Problem Solving and Decision Making” are not just career skills; they’re life skills.
There is an art to giving and receiving feedback. To get better, feedback is necessary – but it also can backfire if handled poorly. This session is for managers and non-managers and addresses the art of feedback and working with subordinates or peers/team members.
Spin Questioning - Probing for Prospect Information during a Sales Callklhall700
This PowerPoint presentation provides an overview of the SPIN questioning technique and examples of situation questions, problem questions, implication questions, and needs-payoff questions.
The document provides tips for advanced selling skills, including connecting with customers on a personal level, identifying their problems and quantifying potential gains, demonstrating how solutions can increase profits, and closing the sale. It also discusses strategies for business networking on social media and remembering customers to build incentives. The key principles are focusing on customer needs and goals, developing a specific value proposition, and assuming the customer will want to buy if presented well.
This document discusses Carol Dweck's research on fixed and growth mindsets. It explains that those with a fixed mindset believe intelligence is innate, while those with a growth mindset see it as something that can be developed through effort. Those with a growth mindset are more likely to embrace challenges and learn from mistakes. The document outlines three "mindset rules" and shows how praise focusing on effort rather than innate ability can foster a growth mindset in students. It also describes workshops teaching a growth mindset that led to increased motivation and better academic performance.
Presentation Skills: How To Deal With The Four PersonalitiesMichael Weiss
There are four personalities in your audience - The Driver; The Analytical: The Expressive; The Amiable. Each has their own needs and expectations. Here are some tips to identify them and how to meet their needs when you present.
Quick overview of using Lean & Agile Project Management techniques for successfully planning, managing, and delivering high-technology products and services. Begins with the impetus for using lean and agile project management vs. traditional project management, an overview of why traditional projects fail, a definition of lean and agile project management, and a quick overview of its value system, principles, and organizational context. Then, provides a quick survey of major competing lean and agile project management paradigms, their evolution, and history. Provides a deep-dive of the prevailing lean and agile project management techniques. Wraps up by identifying major lean and agile project management metrics, the business case, quick case studies, and a summary of lean and agile project management principles.
Service Excellence PowerPoint Presentation Slides SlideTeam
Keep your audience glued to their seats with this professionally designed service excellence PPT slides. You can represent your customer service programs by including our service excellence PPT visuals in your business presentations. You can save your valuable time, money by representing your important business aspects with our service excellence Presentation slideshow. Our service excellence PowerPoint template explains the significance of customer service programs which are important in every business industry. Being more customer-focused and providing service excellence is becoming a significant advantage and performance differentiator for both, private and public organizations. It helps businesses to win clients in an extremely competitive environment nowadays and it facilitates cost saving. Loyal customers provide positive endorsements and online reviews that can help businesses strengthen their brand. A loyal customer on average is 10 times more valuable than their first purchase. Common and simply click on this exceptionally designed service excellence presentation deck and impress your team. Drastically change circumstances for the better with our Service Excellence PowerPoint Presentation Slides. Convert angry to happy.
This document provides an introduction to effective communication. It discusses various communication methods, both verbal and non-verbal, and how to use effective listening skills. The objectives are to consider different communication methods, practice listening, communicate respectfully and know when to seek advice. It also addresses what communication is, the communication process, verbal vs non-verbal communication, personal presentation, barriers to effective communication and listening skills.
Inversão de Controlo e Injecção de Dependência na .NET FrameworkC. Augusto Proiete
Apresentação realizada no evento Microsoft TechDays 2010 (http://www.techdays2010.com) sobre Inversão de Controlo e Injecção de Dependência na .NET Framework.
This document summarizes a research report on neighborhood changes along Chicago's 606 trail between 2000-2013. The report analyzes census data from 4 tracts near the trail. It finds that while the white population initially increased, Latino populations have been increasing again in 3 of the 4 tracts since 2009. Household incomes are lower in western tracts near the trail. The report examines theories of neighborhood change like Latino uplift and invasion-succession to understand the demographic shifts occurring. Mobility data suggests some degree of displacement in western tracts following the housing crisis. The report also surveys commercial changes on a nearby street and finds signs of businesses catering to newer, wealthier residents moving in.
Students were surveyed about their views on a blended learning environment that combined online and face-to-face instruction. The results showed that students had a positive view of the blended learning environment overall. Specifically, students rated face-to-face interaction highest. This suggests that social interaction and being able to get answers to questions in person were important aspects of the blended learning experience. Achievement levels and participation in online forums were also found to influence students' perceptions of the blended learning environment.
The document provides guidance on developing a personal mission statement by beginning with the end in mind. It discusses focusing one's efforts on leadership, management, and productivity by visualizing life goals and milestones. Developing a mission statement based on timeless principles helps provide direction and stability to guide daily activities and accomplishments.
How to Transform Your Lead Generation via Inbound Marketing and Social Media,...multifamily-social-media
How to Transform Your Lead Generation via Inbound Marketing and Social Media
Inbound marketing delivers 54% more leads into the marketing funnel than traditional marketing. Why?
El documento describe los principales elementos de la interfaz de usuario de Microsoft Word. Explica que la ventana de trabajo contiene la barra de título, la barra de herramientas de acceso rápido, la cinta de opciones, las barras de desplazamiento y la barra de estado. Además, detalla los diferentes grupos y comandos disponibles en la cinta de opciones y cómo acceder a más opciones a través de los iniciadores de cuadros de diálogo.
La posibilidad de presentar declaración anticipada en todos los regímenes aduaneros, la identificación de los usuarios de comercio exterior confiables que permitirá concentrar el control en los operadores riesgosos y la obligación de pagar los derechos e impuestos de importación por medios electrónicos, son, entre otros, los mecanismos que trae el nuevo Estatuto Aduanero y que se traducen en mayor facilitación para las operaciones de comercio exterior.
La ministra de Comercio, Industria y Turismo, Cecilia Álvarez-Correa, explicó que esta es una herramienta que permite armonizar las normas y los procedimientos de las operaciones de comercio exterior con estándares internacionales y les permitirá a los empresarios reducir tiempos y costos en los procesos del comercio exterior, lo que contribuirá a mejorar la competitividad.
Los diferentes mecanismos que trae la nueva legislación permitirán, por ejemplo, reducir sustancialmente el tiempo de nacionalización de una mercancía al pasar de 270 horas a 48 horas.
Una película narra una historia o hecho de manera audiovisual a través de una secuencia de imágenes, originalmente sin sonido. Generalmente se basa en un guion y los personajes pueden o no ser interpretados por actores.
This document discusses time management strategies for online learning. It begins by providing statistics on online enrollment and then outlines common time management mistakes like poor planning, procrastination, and distractions. It recommends setting goals and priorities, creating schedules, and rewarding accomplishments to stay motivated. Specific tips include using planners, limiting distractions, and breaking large assignments into smaller tasks. The conclusion emphasizes that time management is key to success in online courses.
The document provides tips and strategies for effective time management, including developing plans and schedules, recognizing procrastination behaviors, setting goals and priorities, getting organized, and using time management techniques commonly employed in human services professions where professionals must juggle many tasks and meet deadlines while managing crises. It emphasizes the importance of structuring one's time, avoiding distractions, starting important tasks early, and breaking large projects into smaller, more manageable pieces.
This document discusses various time management strategies and techniques. It covers creating lists and prioritizing tasks, streamlining workflows using tools like templates and checklists, managing email through filtering and scheduled reading times, overcoming procrastination by breaking large tasks into smaller pieces, and developing habits like timeboxing to optimize productivity. The overall message is that being aware of how time is spent, having organizational systems, and focusing on high priority tasks are keys to effective time management.
The document discusses productivity tips for a successful job search. It recommends setting boundaries on your time to avoid burnout, capturing all tasks to overcome overwhelm, and prioritizing tasks by importance, difficulty level, or enthusiasm. Productivity is key to making progress in applications, networking, and other job search activities. Setting a schedule with specific tasks and breaks can help maximize productivity.
Miha Culiberg's document discusses time management strategies. It begins by outlining the problem of time scarcity and wasted time at work. It then provides descriptions of different personality types - Producers, Administrators, Entrepreneurs, and Integrators - and how they approach tasks and work styles. The document outlines common obstacles to effective time management like lack of goals, disorganization, and inability to prioritize. It recommends setting SMART goals, prioritizing using the 80/20 rule, planning each day and week, avoiding interruptions, using waiting time productively, focusing on one task at a time, and celebrating successes. It emphasizes the importance of putting "big rocks" or highest priorities first in
Evaluating your Life: Effective Time Management WorkshopMarvin Himel
The document discusses various myths about time management and provides tips for effective time management, including prioritizing tasks based on values and goals, scheduling time efficiently, minimizing interruptions, controlling paperwork, breaking large tasks into smaller pieces to avoid procrastination, and identifying and addressing the root causes of procrastination. It also includes activities to help the reader identify their values and priorities to ensure time management supports what is most important to them.
Have you ever found yourself bleary-eyed and strung out from too much coffee and too little sleep after pulling an "all nighter" right before the big biology test? If you are a full-time student, you have a full-time job. You may not think of school as a job but consider this. You typically have 12-15 or more hours of class per week. In addition, you are expected to put in about 2 hours of preparation and production outside of class for each hour in class. This means that your work week is at least 36 to 45 hours long. This is a full-time occupation. In "Time Management for College Students," we will give you some guidelines to help you better manage your time.
The document provides guidance on effective time management and professional business writing skills, including how to write a CV and cover letter, common mistakes to avoid, and tips for sharpening writing abilities through understanding audience needs and following principles of clear communication. It also presents examples of rituals and routines that can help individuals better organize their workspaces and manage their time.
Explore:
The difference between “important” and “urgent”, and how to deal with each
The “time stealers” – what they are and how to avoid them
What is “quality time” and how you can create it
Dealing with the e-mail mountain – the 4 Ds
Productivity: The Secret Sauce for Success - Job Search Catherine Morgan
Who doesn’t need to squeeze more productive time out of their day? And have you ever noticed that when you have too much time, nothing gets done? Here's how you can be more productive every day. This deck will give you actionable tips that you can use immediately.
This document provides tips for effective multitasking and productivity. It recommends getting organized with to-do lists and task management systems. It also suggests taking advantage of time by multitasking during calls and meetings, being proactive by planning ahead, and tracking time to measure productivity. The document emphasizes completing tasks promptly, working when able, focusing without distractions, taking breaks to avoid burnout, eating well, and recharging to maintain energy.
The document discusses time management and provides tips. It notes that there are 168 hours in a week and asks how time is being spent. It then discusses setting goals, making a schedule, and revising plans as the three steps to managing time effectively. Following these steps can help one be more productive, reduce stress, and achieve a better work-life balance.
The Surprising Strategy to Accomplish what Matters: Doing LessJacqueline L. Frank
Overwhelmed by your to-do list? If you are constantly saying ‘yes’ while dreaming of a future with a manageable workload, room for creativity, and time for self-care, this session is for you. Come learn strategies to employ minimalism at work, which brings clarity and focus to only the most essential items. Leave with an online toolkit including templates for saying no and communicating priorities, and practical methods for limiting scope creek, so you can accomplish what truly matters.
View the TOOLKIT: Doing Less to Accomplish what matters on Google Drive at bit.ly/Toolkit_DoingLess
The document provides advice and strategies for improving time management skills. It discusses that time cannot be managed directly, but rather the activities that consume time can be managed. It recommends identifying all outstanding tasks, eliminating unnecessary tasks, creating a trusted system for tracking tasks, consistently maintaining the system, prioritizing tasks based on importance and urgency, and iterating the system over time. Specific strategies include getting tasks out of your head by writing them down, purging clutter, putting tasks into appropriate contexts and projects, reviewing tasks daily to determine the next action, managing interruptions and distractions, adopting an "inbox zero" approach to email, and getting started with a basic system rather than overcomplicating it.
The document provides an outline for a seminar on time management. It begins with objectives to clarify goals, handle time wasters, improve delegation, work efficiently, learn time saving skills, and overcome stress and procrastination. It then covers defining time management, importance of prioritization, scheduling and execution. Mythological backgrounds of time and definitions of time management are presented. Ten strategies for better time management are discussed, including knowing how time is spent, setting priorities, using planning tools, getting organized, scheduling appropriately, delegating, stopping procrastination, managing external time wasters like phones and meetings, avoiding multitasking, and staying healthy.
This document provides information and advice about effective time management. It begins by noting there are 168 hours in a week and lists common activities that people spend their time on. It then discusses the importance of time management, including being more productive, reducing stress, and achieving goals. The document outlines several key steps to effective time management: 1) Set specific and measurable goals, 2) Make a schedule by blocking out obligations and prioritizing tasks, and 3) Revisit and revise your plan on a regular basis to improve your time management. It also addresses common issues like procrastination, time wasters, and the importance of saying "no" to unnecessary activities.
Similar to Time Management Essentials - Jan. 2012 (20)
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...Aleksey Savkin
The Strategy Implementation System offers a structured approach to translating stakeholder needs into actionable strategies using high-level and low-level scorecards. It involves stakeholder analysis, strategy decomposition, adoption of strategic frameworks like Balanced Scorecard or OKR, and alignment of goals, initiatives, and KPIs.
Key Components:
- Stakeholder Analysis
- Strategy Decomposition
- Adoption of Business Frameworks
- Goal Setting
- Initiatives and Action Plans
- KPIs and Performance Metrics
- Learning and Adaptation
- Alignment and Cascading of Scorecards
Benefits:
- Systematic strategy formulation and execution.
- Framework flexibility and automation.
- Enhanced alignment and strategic focus across the organization.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
How MJ Global Leads the Packaging Industry.pdfMJ Global
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
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Explore the details in our newly released product manual, which showcases NEWNTIDE's advanced heat pump technologies. Delve into our energy-efficient and eco-friendly solutions tailored for diverse global markets.
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Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
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Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
4. Today’s To-Do List:
-Common Time
Wasters
-Assessing Your Time
-The Energy Cycle
-Personality and Time
Management
-Tools and Resources
5. With your group,
discuss a time
when you had a
“time
management
challenge”.
• Personal or professional
• How did you overcome it?
Choose one experience to
share with the group!
6. People working in an office
setting are interrupted about
7 times per hour. That’s 56
times per day!
7. People spend an average of 11 minutes
on a project before being distracted.
Once distracted, they don’t return to
the project for 25 minutes…if they
return at all.
8. Using time-diary studies, people claiming
to work 60-69 hours per week clocked an
average of 52.6 hours, while those who
believed they worked 70-, 80-hour or
greater weeks totaled 58.8 hours.
Prof. Robinson, 2006-2007 comparisons, American Time Use Survey, Bureau of Labor Statistics
13. Spending more time on enjoyable,
but non-essential tasks
Focusing on tasks that don’t help
you reach your goals
Spending time in unnecessary
meetings
Underestimating time spent
answering personal email or on
social media
15. Spending more time
waiting around before you
can continue the task
Underestimating commute
time…are you always
running late?
Scheduling too many tasks
in a day, taking work home,
or over-booking your
calendar
17. In person
On the phone
Email, IM, text
Social media
18.
19. Putting off important
things until later…even with
long deadlines
Focusing on other tasks
that aren’t as important (or
totally unrelated)
20. 1. Not knowing where to
start.
2. Avoiding unpleasant
tasks.
3. Being afraid of failure.
21. Consider the consequences of
procrastinating!
Identify and remove obstacles
Setting a deadline and stay
accountable (make it public!)
Prioritize tasks
Reward yourself for completing
tasks
23. Create a Time
Journal for one
week:
• Write it down.
• Categorize.
• Prioritize.
• Summarize!
Look for opportunities to
become more
productive!
24. Using time-diary studies, people claiming
to work 60 to 69 hours per week clocked an
average of 52.6 hours, while those who
believed they worked 70-, 80-hour or
greater weeks totaled 58.8 hours.
Prof. Robinson, 2006-2007 comparisons, American Time Use Survey, Bureau of Labor Statistics
27. •Energy levels at their
highest
•Best time for decision
Early making
Morning
Afternoon
•Best time to schedule
meetings and conference
calls
Late
Evening
Afternoon
•Good time to focus on
reading, problem solving,
and handling difficult issues
28. •Energy levels begin to dip
•Pain threshold highest –
ideal time to schedule
Early dental visits!
Morning
Afternoon
•Avoid mentally challenging
tasks and work that requires
short-term memory or
Late
Evening quick thinking
Afternoon
29. •Energy levels at their
lowest
•Avoid mentally taxing work
Early or meetings
Morning
Afternoon
•Ideal time to work on
creative or reflective
projects that utilize long-
Late
Evening term memory:
Afternoon
•Reading
•Writing
•Preparing for
presentations
30. •Energy levels begin to
increase, but still not at the
same level as earlier in the
day
Early
Morning
Afternoon •Focus on repetitive work,
foll0w-up calls, or physical
exercise
Late
Evening
Afternoon •Work should require
concentration, but not
analytical skills
31. Use your Time
Journal to assess
the time of day
you work on
tasks.
Can you adjust your
activities to match your
energy levels?
33. Introverts:
Work best when not
distracted by others
Usually able to stay focused
for lengths of time
May neglect or overlook new
developments or projects
34. Extroverts:
Good at multi-tasking
Enjoy collaboration
May forget to plan ahead or
clarify goals
More easily distracted
36. Key Messages:
•How we manage time affects us in our
personal and professional lives.
•Knowing how you use your time can help
you identify wasted time.
•Finding a good time of day to complete
tasks can help you be more productive.
•Your personality can affect how you
manage time.
37. “Time is the scarcest resource
of the manager; If it is not
managed, nothing else can be
managed.”
-Peter F. Drucker