The document discusses several concepts related to knowledge and its application: 1. It presents a taxonomy of learning that progresses from simple knowledge and recall to more complex comprehension and application, all the way to synthesis and teaching others. 2. It shares stories and lessons about teamwork from geese flying in formation, highlighting how individuals and groups can achieve more by working together. 3. It briefly outlines Nonaka's framework for knowledge creation, which involves transforming tacit knowledge into explicit knowledge through socialization, externalization, combination, and internalization.

1. Knowledge & Application
“Give a man a fish and
you’ll feed him for a
day.
Teach a man to fish and
you’ll feed him for the
rest of his life.”

2. CREATE PRESERVE
DO THE RIGHT THING DO THINGS RIGHT
DESTROY
CONSTRUCTIVELY
DESTROY TO RECREATE

3. REAL TIME MANAGEMENT
FUTURE IS
UNCERTAIN
PAST IS
OBSOLETE
WE CANNOT DIRECT THE WIND
BUT WE CAN ADJUST THE SAILS

5. Knowledge Steps INNOVATE
Empowerment
Improve
SYNTHESIZE Mentor
ANALYZE Manage
Delegation
10 Weeks to
54 Weeks
APPLY Use
COMPREHEND Repeat
Training
2 Weeks
KNOW Recall
Note : Idea from Blooms Taxonomy
5

6. Story

7. 1 WHAT YOU NEVER KNEW ABOUT GEESE...
As each bird flaps it wings, it
creates an “uplift” for the bird
following. By flying in a “V”
formation, the whole flock has
71% greater flying range than if
each bird flew alone.
Lesson:
People who share a common direction and sense of
community can get where they are going quicker and easier.

8. 2. WHAT YOU NEVER KNEW ABOUT GEESE...
Whenever a goose falls out of
formation, it suddenly feels the
drag and resistance of trying to fly
alone. It quickly gets back into
formation to take advantage of the
“lifting power” of the bird
immediately in front.
Lesson:
If we have as much sense as a goose, we will stay in
formation with those who are headed where we want to go.

9. 3. WHAT YOU NEVER KNEW ABOUT GEESE...
When the lead goose gets
tired, it rotates back into the
formation, and another goose
flies at the point position.
Lesson:
It pays to take turns doing the hard tasks and sharing
leadership; people, like geese, are interdependent.

10. 4. WHAT YOU NEVER KNEW ABOUT GEESE...
The geese in formation honk from
behind to encourage those up
front to keep up their speed.
Lesson:
We need to make sure our “honking” from behind is
encouraging.

11. Business Innovation with Technology
Time
Form

12. What is Project Management
 PM = Planning + Management
 PM = 50%
Thinking + 25%
Communication + 25%
Yardstick
 PM = Integrate
Change + Differentiate
Management Process

14. “We cannot interpret social behaviour
without acknowledging that it follows
codes that it does not invent ”
- Jeffrey Alexander, Sociologist

15. Customer Need
Strategic grid (McFarlam & Mc Kenney)
High
Impact on operations
Factory Strategic
Support Turnaround
Low High
Impact on strategic development

16. What What
is is What
specified not emerges
(wanted) specified
Implicit Explicit
Situation Questions
- establish context
What
is Problem Questions
needed - explore/uncover
Intention : ‘Hot button’ - dissatisfaction
- problem, difficulty
Objective Measures
Implication Questions
(SMART) (KPI) - establish implied needs
How we influenced the specifications? Need-Payoff Questions
- state implicit needs
Do we know about customer industry?

17. A Famous saying………..
“We Learn...
10% of what we read
20% of what we hear
30% of what we see
50% of what we see and hear
70% of what we discuss with others
80% of what we experience personally
95% of what we teach someone else”
- William Glasser

18. Nonaka’s Framework

19. Forms of Knowledge - Tacit
11-Aug-2005 The Knowledge-creating company

20. Creating Knowledge
• Socialization • Articulation
TACIT
• Apprenticeship • Metaphor
• Observation • Dialogue
• Imitation
EXPLICIT
• Internalization
• Combination
• Practice
• Analysis
• Organisation
• Restructuring
• Exemplification
TACIT EXPLICIT
11-Aug-2005 The Knowledge-creating company

21. 4 Knowledge Transformations
Socialization
Adaptation
Collaboration
Internalization Externalization
Understanding Capturing
Learning Sharing
Combination
Systemizing
Classifying
The Knowledge-creating company

22. Enabling Conditions
T TOGETHER
E WE
A ACHIEVE
M MORE
The Knowledge-creating company

23. Enabling Conditions
Autonomy
Intention “Instilling Freedom”
“Clear Vision”
Redundancy
“Intentional
Fluctuation Overlapping of
and Info”
creative
chaos
“Evoking
sense of Requisite
crisis”
Variety
“Internal
Diversity”
The Knowledge-creating company

24. Explicit and Implicit Framework
Exposure
Memory
Explicit Memory Implicit Memory
Conceptually Driven Perceptually Driven
Episodic Memory Implicit Memory Implicit Memory
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25. THANK YOU!
IMAGINATION FACTS
See
Hear
Smell
Value
Taste
Feel
SENSES
Interaction 25