The document discusses the evolution and implementation of collaborative platforms within the Canadian government, initiated in October 2007 to enhance communication, sharing, and efficiency among public servants. It highlights the launch of tools like GCPEDIA, GCConnex, and GCInnovation, aiming to foster innovation, transparency, and collective action while addressing challenges such as existing procurement processes and trust issues. Ultimately, it emphasizes the importance of community management and adaptive learning for successful integration of these tools into the public service framework.

1. Bringing the social web to Government @thomkearney, Computer-Human Interaction in the Ottawa Area capCHI March 16, 2010 Horizontal thinking in a vertical world wiki-commons-Airshow.jpg

2. Who am I?

3. My information overload

4. Executive Gnome Teacher Armored Cow Former Senior Director www.strategyguy.com Family Man Odd Duck

5. Some other special people Charles de Grasse, Technical Lead Karl Ghiara, Project Director Jeff Braybrook, Co-founder & Policy Lead Ken Cochrane Former CIO Marj & Peter Pathfinders from NRCan Thom Kearney Co-founder & Executive Lead Many helpful people Chuck Henry Former CTO

6. The project Open Collaboration for the Public Service

7. October 2007

8. A platform for: Sharing Collaborating Communicating Collective Action

9. Why? Recognized need for: New approaches New thinking New generation New tools that help us: Share good ideas Find stuff to reuse Connect with people Work together better http://en.wikipedia.org/wiki/Flying_Spaghetti_Monster Try some new tools and see what works Seeking: Sustainability & Efficiency

10. Immediate action October 2007, CIO, Ken Cochrane announces we are going to build a Collaborative Library Environmental scan Brainstorm planning Learn by doing Low cost of failure Early planning documents stuck on the wall. Initial pilot on TBS wiki

11. A government-wide platform for innovation and collaboration. GCPEDIA GCCONNEX GCINNOVATION GCFORUMS GC… October 2008, CIO, Ken Cochrane announces GCPEDIA is now available.

12. The official plan “ Enabling all public servants to connect, contribute and collaborate in support of service excellence.” Supports Management agenda of efficiency, transparency and accountability Enables staff to implement the Public Service Renewal Action plan gcpedia search: gcp

13. The secret plan Sow the seeds for the evolution of a complex adaptive system that will revolutionize the Public Service. Lay the foundation for Government as a platform* Open standards  Build a simple system, let it evolve  Design for participation  Learn from your users  Lower the barriers to experimentation  Build a culture of measurement Celebrate your developers *http://www.slideshare.net/timoreilly/government-as-platform

14. The approach How transparent can we be? Share responsibility (and credit) Reach out always Iterate, iterate, iterate Inclusive and strategic Top down and bottom up

15. History TBS WIKI Collaborative Library GCPEDIA GCCONNEX Open Collaborative Workplace Architecture Library GCFORUMS GEDS+? October 2007 October 2009 February 2010 October 2008 Not to scale

16. Evidence

17. Validation

18. Statistics Oct 2008 Oct 2009 200 12,000 Feb 2010 8600 Users As of February 2010 5,000 pages Millions of views 200+ Communities 50-100 new registrations per day 30,000 – 60,000 views per week

19. Emerging patterns

20. Reaction

21. Hope “Maybe this is not such a bad place to work…” “I can contribute directly to solving really big problems…” “ We can really improve how we do things.” “ Finally, I can stop reinventing the wheel!” “I can’t believe this is real!”

22. Risk Official Languages Accessibility Security Privacy Procurement Common Look & Feel Intellectual property Legal Information Management Values and Ethics Access to Information Communications What about?

23. The experiment continues Content and usage patterns are data Learn to see what works and keep doing it. Learn to see what does not work and stop doing it. Learn to stay flexible and policy compliant. Learn how to provide collective leadership. Integrate tools and improve user experience.

24. Culture & Change

25. People and Beliefs Types of people Evangelists Converts Questioning masses Fundamentalists Beliefs OSS is good OSS is a way of life COTS is what we should buy OSS is crappy for real people We MUST manage everything. We Can’t manage anything.

26. Customs and Norms Default to private “ Flip me the deck!” Tools that I know We always do it this way Process before product Transparency is a little scary

27. Policy Implications Can we trust people to be responsible? Will transparency increase policy compliance? Can we make better policy together? Turning a light on in a dark room:

28. Symptoms of change

29. It is about people

30. Learning from each other To make things better!

31. 7. Principles of Change Ask permission and beg forgiveness One conversation at a time Assume good faith Don’t take a no from someone that can’t give you a yes. Michele Weslander, Intellipedia Patience Respect many points of view Communicate openly

32. Conclusion

33. Major challenges Existing procurement and development approaches are not optimized for Web 2.0 Understanding varies widely So does trust Leading amongst equals Ego can get in the way of the collective good Where there is a will, there is a way!

34. Next ? Community Management Collective Leadership RSS

35. Discussion www.strategyguy.com

36. Bonus Slides

38. An architecture of participation Report this Compliance tags Documented protocols and procedures Automated systems Easy to use Correct what is wrong Article notices give context Community Management

39. Information Architecture How to organize when everything is miscellaneous? Early conceptual model A map of the first home page on GCEPDIA

40. GC CONNEX A platform for community building Defining requirements and learning the valued applications Increase professional networking Engage and empower employees Proof of concept Professional networking Low cost groups Expert location Bookmarks Blogs

41. GC PEDIA - A place to work together Pathfinder on its way to production Community built Scalable Mediawiki platform 20-50,000 views per week 50-100 new users per day Steady Adoption General purpose enterprise wiki Easy way to collaborate and share Crosses organizational boundaries Poses governance challenges

42. GC INNOVATION Tapping into the collective wisdom Four week “idea campaign” on how to improve GC IT services First time done in the GC PubliVate tools and processes, community solutions Many possible applications Almost 1,200 Ideas Over 2,000 Participants 68 Departments 8007 Votes 48,362 Views