Change, communication and collaboration
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This document summarizes a presentation about adapting to change through communication, collaboration, and self-awareness. It discusses how change is constant, can be threatening, and is ultimately about people. It provides seven strategies for adapting to change: be self-aware, focus on areas of influence, create balance, remember your values, be flexible, continuously improve, and be curious. The presentation also covers effective communication techniques like listening without judgment and having a dialogue. It explores different types of collaboration and how to foster a collaborative culture. The goal is to help attendees apply the lessons by building a spaceship together and reflecting on how they can enact change.
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Change, communication and collaboration
- 1. Getting to WE All Staff, November 29, 2013 Thom Kearney @thomkearney www.strategyguy.com thom.kearney@rowanwood.ca 1
- 4. 1980’s 1990’s 2000’s 2010’s Advertising, Teaching & Learning Clue train manifesto, Web 1.0 Change consulting, PS EX2 Gov 2.0, Everything is miscellaneous My Journey
- 6. The Prism 6
- 7. What Shape are You? 7
- 8. The nature of change 8
- 9. 1. Change is inevitable 2. A desire to improve and grow 3. An open mind Assumptions
- 10. Change: To become different, or make something or somebody different. Source: Encarta® World English Dictionary, North American Edition 10
- 12. Change can be dramatic 12
- 13. Change can be gradual 13
- 17. Change is about people 17
- 18. 1. The only constant in life 2. Dramatic or gradual 3. Internal or external 4. Threatening & scary 5. Ultimately about people Nature of change 18
- 19. 7 Strategies for adapting to change
- 21. 2. Spheres of Influence 21
- 23. • PS Code: • • • • • Democracy Respect Integrity Stewardship Excellence • Professionalism • Continuous improvement • Personal values 4. Use your values 23
- 25. Think Feel Do Repeat & Learn 6. Continuously Improve 25
- 26. 7. Be curious 26
- 27. Summary 1. 2. 3. 4. 5. 6. 7. Be self aware Spheres of influence Create balance Remember your values Be flexible Continuously improve Be curious 27
- 28. Be the Change 28
- 29. Opportunity Brainstorm How can you be the change? 29
- 30. Communication 30
- 31. 31
- 32. Perceptual barrier encode sender Decide what to say and how to say it. transmit Select and use a particular vehicle or vehicles for the message. receiver feedback Communication Model 32
- 33. What do you see? 33
- 34. Some people say that communication is 10% words, 30% sound and 60% body encode sender The effectiveness of the message (encode), depends on how well it relates to receiver's interests. transmit The effectiveness of the vehicle used, (transmit) depends upon its ability to reach the receiver. Model - Sending 34
- 35. Perceptual barrier Message Ethos - Credibility • We must first be physically exposed to the message • If it relates to what we care about, we may perceive it Pathos - Emotion Logos - Logic • receiver If its important to us we may remember it and act on it Model - Receiving Hear Interpret Evaluate 35
- 36. 5 listening pointers 1.Care enough 2.Use your extra brain 3.Withhold judgment 4.Manage your reaction 5.Empathize 30/11/2013 Rowanwood - ARMA: Bridging the Gap 36
- 37. Yes but… However… On the other hand… Squirrel! Listening - Killer Phrases 37
- 38. 1. Be hard on the issue, soft on the person. 2. Have a dialogue rather than a discussion. Peter M. Senge, The Fifth Discipline: The Art & Practice of the Learning Organization Conversations
- 40. Are you a positive deviant? 40
- 41. Opportunity Brainstorm How can you improve divisional communication without generating more email? 41
- 42. Collaboration 42
- 43. “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” Charles Darwin Why collaborate? 43
- 44. How do you collaborate?
- 45. Adapted from Here Comes Everybody: The Power of Organizing Without Organizations, Clay Shirky, 2008 3 Types of Collaboration 45
- 47. You and I Culture is us 47
- 48. Opportunity Brainstorm How can you make your sphere of influence more collaborative? 48
- 49. Exercise 49
- 50. Let’s build a spaceship!
- 51. Instructions 51
- 52. Dialogue 52
- 53. Wrap UP
- 54. • Change is emotional • Perception is variable • Dialogue and Discussion Summary 54
- 55. • Positive deviance • Learning is fun • Celebrate ! Summary 55
- 56. • Walk the talk • Create sense of urgency • Build consensus and enthusiasm • Communicate, communicate, communicate Leadership of change 56
- 57. Story 57
- 58. When I go back to the office I will: A. Change at least one thing in my routine B. Experiment with new ways of working C. Reinvent myself D. Do nothing Good luck on your journey 58