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THINKERTOYS
by Michael Michalko
LINEAR 	

THINKERTOYS
FALSE FACES
• State your challenge.	

• List your assumptions.	

• Challenge your fundamental
assumptions.	

• Reverse each one by writing down
its exact opposite.	

• Record differing viewpoints that
might prove useful.	

• Ask yourself how to accomplish
each reversal.
How would the reverse	

of the assumption of	

the market I want to	

penetrate work?
REVERSAL
SLICE AND DICE
• State your challenge.	

• Analyze the challenge and list as
many attributes as you can.	

• Take each attribute one at a time
and try to think of ways to change
or improve it. Ask “How else can
this be accomplished?” and “Why
does this have to be this way?”.	

• Strive to make your thinking
fluent and flexible.
separate simple 	

attributes and deal 	

with them individually
ATTRIBUTE LISTING
CHERRY SPLIT
• State the essence of your challenge in two
words.	

• Split the challenge into two separate units. (If,
say, we were dealing with cherry picking, analyze
'cherry' and 'picking' separately split each up
into separate attributes, as discussed above.)	

• Split each attribute into two more attributes.	

• Continue to split each attribute until you feel
you have enough to work with.	

• Examine each attribute for ideas.	

• Try to reassemble each attribute mix and match,
find new combinations to create new ideas.
divide a challenge into	

two or more components	

and then reassembling them 	

in different ways.
FRACTIONATION
THINK BUBBLES
• Try to make it as simply or as complex as you
prefer. 	

• Use key words that remember you of the topic
(express essentials and how they associate) 	

• Make connections, links and relationships between
seemingly isolated and unconnected pieces of
information.	

• Clustering the map's organization comes close to
the way our minds cluster concepts, making the
mapped information more accessible to the brain.	

• Conscious involvement to make the map, you
have to concentrate on your challenge you end
up having to group and regroup concepts, which
often provokes new ideas.
mind map out	

your impressions 	

and thoughts about it and	

connect isolated pieces
MIND MAPPING
SCAMPER
• Substitute something. (What procedure or
whatever it is can I substitute for the
current one?)	

• Combine it with something else. (Create
ideas by combining unrelated ideas.)	

• Adapt something to it. (What can I adapt
or copy from someone else?)	

• Modify or Magnify it.	

• Put it to some other use.	

• Eliminate something. (What can I remove
from it or stop doing?)	

• Reverse or Rearrange it.
Manipulate
what exists into 	

something different
QUESTIONS
TUG-OF-WAR
• Write the challenge you are trying to
solve.	

• Describe the best- and worst-case
scenarios that could ensue.	

• List the conditions of the situation
(whatever requirements you perceive as
essential to solving a particular challenge).	

• Note the “tug-of-war.”Through listing
these conditions you will be able to
determine which forces are pulling you
towards the best- and the worst-case
scenarios.Think of what you need to do
to make the best-case scenario take place.
graph the challenge's positive 	

and negative forces, and 	

maximize the positives 	

and minimize negatives
FORCE-FIELD ANALYSIS
IDEA BOX
• Specify your challenge.	

• Select the parameters of the challenge by
asking if the challenge would still exist
without each individual potential
parameter.	

• (Parameter here means characteristic,
factor, variable or aspect)	

• List variations, however many you wish for
each parameter.The number of parameters
and variations will determine the box's
complexity.	

• Try different combinations of parameters
and variations to create entirely new forms.
identify and box the	

parameters of a 	

challenge to quickly 	

produce thousands of 	

new ideas.
MORPHOLOGICAL
ANALYSIS
IDEA GRID
The grid has four areas:	

• High involvement: perceptions of
expensive products such as cars and
boats	

• Low involvement: less costly products
such as household goods	

• Think: products for which consumers
desire information and data, such as
computers and cameras.	

• Feel: products appealing to consumers'
emotional needs and desires, such as
travel and cosmetics.
Put product in	

the potential business,
locate the holes in the market	

and create new ideas
FCB GRID
LOTUS
BLOSSOM
• Draw a Lotus Blossom diagram and
write the problem or idea at the
center.	

• Write the significant components or
themes of your subject in the circles
surrounding the center circle.	

• Use the ideas written in the circles as
the central themes for the
surrounding boxes.	

• Continue the process 

until the diagram is 

completed.
diagram obstacles
and then use them to
reach your goal.
DIAGRAMMING
PHOENIX
• Why is it necessary to solve the problem?	

• What benefits will you gain by solving the problem?	

• What is the unknown?	

• What is it you don't yet understand?	

• What is the information you have?	

• What isn't the problem?	

• Is the information sufficient? Insufficient? Redundant?
Contradictory?	

• Should you draw a diagram of the problem? A figure?	

• Where are the boundaries of the problem?	

• Can you separate the various parts of the problem? Can
you write them down? What are the relationships of the
various parts of the problem?	

• What are the constants (things that can't be changed) of
the problem?
use Phoenix
CheckList
—>
CHECKLIST
THE GREATTRANSPACIFIC
AIRLINE AND STORM
DOOR COMPANY
• Ask “What is our business?” and “What
should our business be?”	

• Define and organize the business
according to variables: products or
services, markets, functions and
technologies.	

• Under each variable, list the keywords for
the business. For instance, under
'products' you could select 'hardback
books, paperback books, floppy disks,
cassettes, electronic networks'.	

• Mix and match products, markets,
functions, services and technologies to
produce new ideas.
key-word index
and mix and match
the keywords in a	

matrix to produce
new ideas
KEYWORDS
CATEGORIZATION
FUTURE FRUIT
• Ask “What is our business?” and “What
should our business be?”	

• Define and organize the business
according to variables: products or
services, markets, functions and
technologies.	

• Under each variable, list the keywords for
the business. For instance, under
'products' you could select 'hardback
books, paperback books, floppy disks,
cassettes, electronic networks'.	

• Mix and match products, markets,
functions, services and technologies to
produce new ideas.
project future
scenarios in order to
take advantage
FUTURE SCENARIOS
BRUTETHINK
When you are looking for a fresh
approach to a challenge, bring in
a random word a word not
selected for any relevance to the
stated challenge and force. 	

Random words will spark fresh
ideas in a person's mind; think of
a variety of things associated
with your chosen word; force
connections, as many as possible,
to spark new ideas.
Forces a connection
between two dissimilar
concepts to create a
new idea.
RANDOM
STIMULATION
HALL OF FAME
Create a personal Hall of Fame select
people who, living or dead, appeal to you
for whatever reason; consult the Hall
when you have a challenge.	

Select one of these people and choose a
favorite quotation; ponder the quotation.	

Write down your thoughts, regardless of
appropriateness to the challenge; choose
the thought or combination holding the
most promise. 	

Then restate it; give yourself five or ten
minutes to come up with new ideas.
Produces ideas and
insights by creating a
relationship between
your challenge and the
words and thoughts of
the world's greatest
thinkers.
FORCED
CONNECTION
CIRCLE OF
OPPORTUNITY
State the challenge you want to solve;
draw a circle and number it like a clock
(1 to 12); select any 12 common
attributes (aspects) specific to your
challenge; throw a die to choose the first
attribute to focus on; throw two dice to
choose the second attribute; consider
the attributes both separately and
combined; free-associate (start with your
first idea and keep making connections
until another idea is triggered) about the
individual attributes and the connection;
search for a link between your
associations and your challenge
Generates ideas by
forcing a connective link
between common
attributes	

and your challenge
FORCED
CONNECTION
IDEATOONS
Divide your challenge into attributes;
describe each attribute by drawing an
abstract graphic symbol on file cards; place
all the cards on a table with the graphic
symbols facing up; look for ideas and
thoughts you can link to your challenge. 	

Group the symbols randomly into various
relationships; if stuck, you can try to add
other Ideatoons or even start over
Get new ideas by using
abstract symbols
instead of words
PATTERN
LANGUAGE
CLEVERTREVOR
Talk to someone outside your field and
from an entirely different background the
more casual the relationship the better;
you want a unique perspective. 	

Seek out idea-oriented people who are
creatively alert. 	

Draw out the creativity in people you
meet casually. Learn to listen.
Get new ideas by
increasing the number
and kind of people you
talk to about your
challenges
TALKTO A
STRANGER
INTUITIVE 	

THINKERTOYS
CHILLING OUT
Alpha waves are promoted by four simple
things: 	

• a quiet environment, whether indoors or
outdoors; 	

• a specific mental technique for relaxation; 	

• a passive attitude empty your mind, do
not dwell on thoughts; 	

• a comfortable position, one that will
allow you to meditate without sleeping
Relaxation techniques
designed to clear the
mind
RELAXATION
BLUE ROSES
The two basic principles of intuition are
as follows: 	

• It must be developed practice
intuitive skills by making guesses
before a situation is analyzed	

• it must be combined with reason.
Ways to use intuition
and how to develop it
INTUITION
THETHREE B'S
• Identify a challenge worth working on; 	

• prepare by collecting important
information about it; 	

• instruct your brain to find the solution to
the problem;	

• incubate let your brain think of the
solution. 	

• An insight will occur.
bus, bed and bath
INTUITION
RATTLESNAKES
AND ROSES
State the challenge; 	

Choose a key word or phrase; 	

Choose a parallel or distant field
different from yours; list images you
associate with the chosen field;	

Look for similarities and connections
between these components.
How to use personal,
direct, symbolic and
fantasy analogies to
originate ideas
ANALOGIES
STONE SOUP
Stipulate the challenge; 	

list as many 'what if' scenarios as you
can; 	

try to answer the questions posed by
the scenarios
Coaches you to direct
your imagination with
fantasy questions and
how to use the fantasies
to generate ideas
FANTASY
QUESTIONS
TRUE AND
FALSE	

Identify the problem; 	

convert the problem into a paradox
(imagine the problem and its opposite
existing at the same time); 	

capture the essence of the problem;	

use an equivalent of this feature to
trigger new insights; 	

develop a new idea based on this.
Imagining two opposites
or contradictory ideas
existing simultaneously
PARADOX
DREAMSCAPE
Formulate a question about your challenge
and repeat it to yourself before you sleep; 	

try to wake up earlier than you normally
would so you can recall your dream; 	

record the dream in a journal; 	

free-associate from one or two dream
images; 	

keep the diary current.
How to capture the
ideas in your dreams
DREAMS
DAVINCI'S
TECHNIQUE
Review a challenge you are working on; 	

allow your intuition to offer images,
scenes and symbols that represent your
situation; 	

draw as your mind wants to draw (as
many drawings as you need); 	

examine your drawing and write down
what comes to mind (first words, then a
paragraph)
How to use freehand
scribbling, doodling and
drawing to inspire ideas.
DRAWING
DALI'S
TECHNIQUE
Think about your challenge; 	

totally relax your body and quiet your
mind and eyes; 	

become completely helpless and
directionless without falling asleep;	

record experiences immediately after
they occur; 	

look for the associative link.
How to originate
surrealistic imagery, and
how to find the associative
link between the images
and your challenge
HYPNOGOGIC
IMAGERY
NOT KANSAS
Relax; 	

Ask your unconscious for an answer to the
challenge; 	

take a guided imagery journey; 	

accept whatever messages emerge and
record them faithfully and immediately; 	

replace confusing images with clearer ones; 	

look for qualities, relationships and clues
How to direct your
imagination with guided
imagery scenarios to find	

ideas in unlikely places
IMAGERY
THE SHADOW
Let go of tension; 	

imagine that you are surrounded by
soft white light;	

next, imagine you are walking into a
favorite place and that a spiritual
mentor is walking towards you; 	

have a brief dialogue with this
mentor
How to create your own
spiritual adviser to help you
solve your challenges.
PSYCHOSYNTHESIS
THE BOOK OF
THE DEAD
Write out the challenge you want to solve; 	

choose one of the three sets of hieroglyphics; 	

scan the illustration and write out the
challenge again; 	

empty your mind of distractions and
concentrate on the challenge; 	

open your eyes and 'translate' each line of the
hieroglyphics, imagining that the Book was
written to help you with your specific
challenge; 	

free-associate from each hieroglyphic; write
out interpretations.
How to find ideas in the
hieroglyphics from the
Egyptian Book of the Dead.
HIEROGLYPHICS
ENDTOYS
MURDER
BOARD
Verbalize your idea to a trusted friend or
your significant other. You need someone
who you can trust will tell you only the
truth.	

Detail your idea in writing and ask others
to look at it.	

Appoint a Murder Board of your own to
go over your idea/s
Feedback from a trusted
group of people
FEEDBACK
WARMING UPS
baby pictures
put everyone’s baby pictures on the wall 	

and ask people to match each other
symbol
ask everyone to draw a symbol to	

represent them and explain
“you are fired"
create an imaginary bad scenario and	

ask them to discuss why that happened	

and how to improve
WARMING UPS
everyone’s a consultant
everyone write a problem on a paper and passes 	

to the right, the other person gives advice
walking in the customer’s shoes
put yourselves in the customer’s position
space creature
everyone draws a space creature and	

explain after how difficult it is to create	

something completely new
WARMING UPS
Somebody else’s shoes
everyone takes the shoes off, put on the table	

build a strutter with them.
Color de questions
prioritize questions by it’s 	

color identified
one + one = one
get two words that suposily 	

doesn’t match and try to sell it
BRAIN
STORMING
quantity breeds quality
defer judgements
Yes, and…
avoid negative words like 	

“but”,“no”, "won't"

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Thinkertoys summary

  • 3. FALSE FACES • State your challenge. • List your assumptions. • Challenge your fundamental assumptions. • Reverse each one by writing down its exact opposite. • Record differing viewpoints that might prove useful. • Ask yourself how to accomplish each reversal. How would the reverse of the assumption of the market I want to penetrate work? REVERSAL
  • 4. SLICE AND DICE • State your challenge. • Analyze the challenge and list as many attributes as you can. • Take each attribute one at a time and try to think of ways to change or improve it. Ask “How else can this be accomplished?” and “Why does this have to be this way?”. • Strive to make your thinking fluent and flexible. separate simple attributes and deal with them individually ATTRIBUTE LISTING
  • 5. CHERRY SPLIT • State the essence of your challenge in two words. • Split the challenge into two separate units. (If, say, we were dealing with cherry picking, analyze 'cherry' and 'picking' separately split each up into separate attributes, as discussed above.) • Split each attribute into two more attributes. • Continue to split each attribute until you feel you have enough to work with. • Examine each attribute for ideas. • Try to reassemble each attribute mix and match, find new combinations to create new ideas. divide a challenge into two or more components and then reassembling them in different ways. FRACTIONATION
  • 6. THINK BUBBLES • Try to make it as simply or as complex as you prefer. • Use key words that remember you of the topic (express essentials and how they associate) • Make connections, links and relationships between seemingly isolated and unconnected pieces of information. • Clustering the map's organization comes close to the way our minds cluster concepts, making the mapped information more accessible to the brain. • Conscious involvement to make the map, you have to concentrate on your challenge you end up having to group and regroup concepts, which often provokes new ideas. mind map out your impressions and thoughts about it and connect isolated pieces MIND MAPPING
  • 7. SCAMPER • Substitute something. (What procedure or whatever it is can I substitute for the current one?) • Combine it with something else. (Create ideas by combining unrelated ideas.) • Adapt something to it. (What can I adapt or copy from someone else?) • Modify or Magnify it. • Put it to some other use. • Eliminate something. (What can I remove from it or stop doing?) • Reverse or Rearrange it. Manipulate what exists into something different QUESTIONS
  • 8. TUG-OF-WAR • Write the challenge you are trying to solve. • Describe the best- and worst-case scenarios that could ensue. • List the conditions of the situation (whatever requirements you perceive as essential to solving a particular challenge). • Note the “tug-of-war.”Through listing these conditions you will be able to determine which forces are pulling you towards the best- and the worst-case scenarios.Think of what you need to do to make the best-case scenario take place. graph the challenge's positive and negative forces, and maximize the positives and minimize negatives FORCE-FIELD ANALYSIS
  • 9. IDEA BOX • Specify your challenge. • Select the parameters of the challenge by asking if the challenge would still exist without each individual potential parameter. • (Parameter here means characteristic, factor, variable or aspect) • List variations, however many you wish for each parameter.The number of parameters and variations will determine the box's complexity. • Try different combinations of parameters and variations to create entirely new forms. identify and box the parameters of a challenge to quickly produce thousands of new ideas. MORPHOLOGICAL ANALYSIS
  • 10. IDEA GRID The grid has four areas: • High involvement: perceptions of expensive products such as cars and boats • Low involvement: less costly products such as household goods • Think: products for which consumers desire information and data, such as computers and cameras. • Feel: products appealing to consumers' emotional needs and desires, such as travel and cosmetics. Put product in the potential business, locate the holes in the market and create new ideas FCB GRID
  • 11. LOTUS BLOSSOM • Draw a Lotus Blossom diagram and write the problem or idea at the center. • Write the significant components or themes of your subject in the circles surrounding the center circle. • Use the ideas written in the circles as the central themes for the surrounding boxes. • Continue the process 
 until the diagram is 
 completed. diagram obstacles and then use them to reach your goal. DIAGRAMMING
  • 12. PHOENIX • Why is it necessary to solve the problem? • What benefits will you gain by solving the problem? • What is the unknown? • What is it you don't yet understand? • What is the information you have? • What isn't the problem? • Is the information sufficient? Insufficient? Redundant? Contradictory? • Should you draw a diagram of the problem? A figure? • Where are the boundaries of the problem? • Can you separate the various parts of the problem? Can you write them down? What are the relationships of the various parts of the problem? • What are the constants (things that can't be changed) of the problem? use Phoenix CheckList —> CHECKLIST
  • 13. THE GREATTRANSPACIFIC AIRLINE AND STORM DOOR COMPANY • Ask “What is our business?” and “What should our business be?” • Define and organize the business according to variables: products or services, markets, functions and technologies. • Under each variable, list the keywords for the business. For instance, under 'products' you could select 'hardback books, paperback books, floppy disks, cassettes, electronic networks'. • Mix and match products, markets, functions, services and technologies to produce new ideas. key-word index and mix and match the keywords in a matrix to produce new ideas KEYWORDS CATEGORIZATION
  • 14. FUTURE FRUIT • Ask “What is our business?” and “What should our business be?” • Define and organize the business according to variables: products or services, markets, functions and technologies. • Under each variable, list the keywords for the business. For instance, under 'products' you could select 'hardback books, paperback books, floppy disks, cassettes, electronic networks'. • Mix and match products, markets, functions, services and technologies to produce new ideas. project future scenarios in order to take advantage FUTURE SCENARIOS
  • 15. BRUTETHINK When you are looking for a fresh approach to a challenge, bring in a random word a word not selected for any relevance to the stated challenge and force. Random words will spark fresh ideas in a person's mind; think of a variety of things associated with your chosen word; force connections, as many as possible, to spark new ideas. Forces a connection between two dissimilar concepts to create a new idea. RANDOM STIMULATION
  • 16. HALL OF FAME Create a personal Hall of Fame select people who, living or dead, appeal to you for whatever reason; consult the Hall when you have a challenge. Select one of these people and choose a favorite quotation; ponder the quotation. Write down your thoughts, regardless of appropriateness to the challenge; choose the thought or combination holding the most promise. Then restate it; give yourself five or ten minutes to come up with new ideas. Produces ideas and insights by creating a relationship between your challenge and the words and thoughts of the world's greatest thinkers. FORCED CONNECTION
  • 17. CIRCLE OF OPPORTUNITY State the challenge you want to solve; draw a circle and number it like a clock (1 to 12); select any 12 common attributes (aspects) specific to your challenge; throw a die to choose the first attribute to focus on; throw two dice to choose the second attribute; consider the attributes both separately and combined; free-associate (start with your first idea and keep making connections until another idea is triggered) about the individual attributes and the connection; search for a link between your associations and your challenge Generates ideas by forcing a connective link between common attributes and your challenge FORCED CONNECTION
  • 18. IDEATOONS Divide your challenge into attributes; describe each attribute by drawing an abstract graphic symbol on file cards; place all the cards on a table with the graphic symbols facing up; look for ideas and thoughts you can link to your challenge. Group the symbols randomly into various relationships; if stuck, you can try to add other Ideatoons or even start over Get new ideas by using abstract symbols instead of words PATTERN LANGUAGE
  • 19. CLEVERTREVOR Talk to someone outside your field and from an entirely different background the more casual the relationship the better; you want a unique perspective. Seek out idea-oriented people who are creatively alert. Draw out the creativity in people you meet casually. Learn to listen. Get new ideas by increasing the number and kind of people you talk to about your challenges TALKTO A STRANGER
  • 21. CHILLING OUT Alpha waves are promoted by four simple things: • a quiet environment, whether indoors or outdoors; • a specific mental technique for relaxation; • a passive attitude empty your mind, do not dwell on thoughts; • a comfortable position, one that will allow you to meditate without sleeping Relaxation techniques designed to clear the mind RELAXATION
  • 22. BLUE ROSES The two basic principles of intuition are as follows: • It must be developed practice intuitive skills by making guesses before a situation is analyzed • it must be combined with reason. Ways to use intuition and how to develop it INTUITION
  • 23. THETHREE B'S • Identify a challenge worth working on; • prepare by collecting important information about it; • instruct your brain to find the solution to the problem; • incubate let your brain think of the solution. • An insight will occur. bus, bed and bath INTUITION
  • 24. RATTLESNAKES AND ROSES State the challenge; Choose a key word or phrase; Choose a parallel or distant field different from yours; list images you associate with the chosen field; Look for similarities and connections between these components. How to use personal, direct, symbolic and fantasy analogies to originate ideas ANALOGIES
  • 25. STONE SOUP Stipulate the challenge; list as many 'what if' scenarios as you can; try to answer the questions posed by the scenarios Coaches you to direct your imagination with fantasy questions and how to use the fantasies to generate ideas FANTASY QUESTIONS
  • 26. TRUE AND FALSE Identify the problem; convert the problem into a paradox (imagine the problem and its opposite existing at the same time); capture the essence of the problem; use an equivalent of this feature to trigger new insights; develop a new idea based on this. Imagining two opposites or contradictory ideas existing simultaneously PARADOX
  • 27. DREAMSCAPE Formulate a question about your challenge and repeat it to yourself before you sleep; try to wake up earlier than you normally would so you can recall your dream; record the dream in a journal; free-associate from one or two dream images; keep the diary current. How to capture the ideas in your dreams DREAMS
  • 28. DAVINCI'S TECHNIQUE Review a challenge you are working on; allow your intuition to offer images, scenes and symbols that represent your situation; draw as your mind wants to draw (as many drawings as you need); examine your drawing and write down what comes to mind (first words, then a paragraph) How to use freehand scribbling, doodling and drawing to inspire ideas. DRAWING
  • 29. DALI'S TECHNIQUE Think about your challenge; totally relax your body and quiet your mind and eyes; become completely helpless and directionless without falling asleep; record experiences immediately after they occur; look for the associative link. How to originate surrealistic imagery, and how to find the associative link between the images and your challenge HYPNOGOGIC IMAGERY
  • 30. NOT KANSAS Relax; Ask your unconscious for an answer to the challenge; take a guided imagery journey; accept whatever messages emerge and record them faithfully and immediately; replace confusing images with clearer ones; look for qualities, relationships and clues How to direct your imagination with guided imagery scenarios to find ideas in unlikely places IMAGERY
  • 31. THE SHADOW Let go of tension; imagine that you are surrounded by soft white light; next, imagine you are walking into a favorite place and that a spiritual mentor is walking towards you; have a brief dialogue with this mentor How to create your own spiritual adviser to help you solve your challenges. PSYCHOSYNTHESIS
  • 32. THE BOOK OF THE DEAD Write out the challenge you want to solve; choose one of the three sets of hieroglyphics; scan the illustration and write out the challenge again; empty your mind of distractions and concentrate on the challenge; open your eyes and 'translate' each line of the hieroglyphics, imagining that the Book was written to help you with your specific challenge; free-associate from each hieroglyphic; write out interpretations. How to find ideas in the hieroglyphics from the Egyptian Book of the Dead. HIEROGLYPHICS
  • 34. MURDER BOARD Verbalize your idea to a trusted friend or your significant other. You need someone who you can trust will tell you only the truth. Detail your idea in writing and ask others to look at it. Appoint a Murder Board of your own to go over your idea/s Feedback from a trusted group of people FEEDBACK
  • 35. WARMING UPS baby pictures put everyone’s baby pictures on the wall and ask people to match each other symbol ask everyone to draw a symbol to represent them and explain “you are fired" create an imaginary bad scenario and ask them to discuss why that happened and how to improve
  • 36. WARMING UPS everyone’s a consultant everyone write a problem on a paper and passes to the right, the other person gives advice walking in the customer’s shoes put yourselves in the customer’s position space creature everyone draws a space creature and explain after how difficult it is to create something completely new
  • 37. WARMING UPS Somebody else’s shoes everyone takes the shoes off, put on the table build a strutter with them. Color de questions prioritize questions by it’s color identified one + one = one get two words that suposily doesn’t match and try to sell it
  • 38. BRAIN STORMING quantity breeds quality defer judgements Yes, and… avoid negative words like “but”,“no”, "won't"