This document is a resume for Michael L. Middleton seeking a new position utilizing his skills from his background as a Navy veteran and various logistics and operations roles. It summarizes his qualifications including analytical and customer service skills. It then details his work history over the past 15+ years in roles of increasing responsibility within logistics and transportation companies, highlighting his accomplishments in improving efficiency, increasing metrics like service rates, and ensuring customer satisfaction.

1. M I C H A E L L . M I D D L E T O N
4687 1/4 W.63rd
Street, Los Angeles, CA. 90043
Mobile (424) 240 - 2733
OBJECTIVE:
Former Navy veteran looking to be part of a team and help grow the company. Seeking a
position within a company to utilize current job related skills for professional and financial
growth. Also would like to encounter new learning possibilities to broaden the scope of
my knowledge and experience and to provide a service that is a financial benefit to an
organization.
QUALIFICATIONS:
 Analyzes and determines appropriate procedures to improve efficiency
 Handles multiple tasks, tight deadlines, and high-pressure & secured environments
 Excellent customer service and interpersonal communication skills
 Relates well with people at all levels and diverse backgrounds
 Extremely organized and detail oriented. Out of the box thinker
 Able to follow directions, delegate tasks, while working with a sense of urgency
 Self-motivated, self-starter, adaptable, reliable, conscientious, and a quick learner
EMPLOYMENT:
Cummins Pacific Service Writer 03/2016 – 06/2016
Duties: Responsible for initiating the customer event.
Worked in conjunction with the operations and service managers as an internal resource
to ensure customers 100% satisfaction related to the customer support experience of
products and services that is provided.
 Assisted operations and service managers with service department projects
 Determine account status, repair coverage and or open campaigns
 Assisted in processing incoming service department inquiries
 Prepared and processed work order packets.
 Conducted service interview for each repair event
 Scheduled pickup and delivery of customer vehicles
 Greet customers starting service events and work orders
 Coordinated customer transportation
 Kept work area safe and presentable
 Scheduled diagnostic technicians
Xpress Global Systems Inbound Supervisor 11/2014 - 05/2015
Duties: Planned work assignments and equipment allocations to meet transportation,
operations and production goals.
 Ensure safe, efficient and cost effective operation
 Monitor/tracking/trace freight and respond to customer inquiries and load forecast
 Review orders, determined work sequences (ship dates, types, volumes, destinations)
 Minimize claims/damages through training and enforcement of the OS&D/SOP

2. Rpm Transportation Outbound Supervisor 09/2012-10/2014
Duties: Directed inbound/outbound transportation logistics activities.
 Oversee and direct dispatching for various terminals
 Microsoft, excel, truck mate and routing proficient
 Responsible to ensure LTL shipments dispatched and routed for customer
100% satisfaction/profitability while maintaining an average of 99.6 OB%
service rate
Dynamex, Inc. Operations Manager 10/2009 - 07/2012
Duties: Successfully planned, forecasted, budgeted and procured for
Vendors/Independent Contractors. Provided QA for weekly audits and implemented
operational improvements while maintaining a high level of customer service through open
lines of clear communication.
 Managed a safe and secure high value environment in day-to-day operations
 Maintained organized files for administration purposes
 Managed high profile accounts: Disney, Verizon Wireless, American Hotel Register
& Fed Ex Smartpost customers
 Provided same day/next day deliveries while ensuring contract service agreement
was maintained and or exceeded on all accounts
 Promoted safety in every aspect of operations
 Possess intimate knowledge of all LA, Orange, Ventura, San Diego, San
Bernardino, Riverside, Palm Desert, High Desert and Imperial Valley areas.
Accomplishments:
 Saved company $400k by reducing loss prevention.
 Increased service rate from 70% to 96% out of 100%.
 Successfully negotiated settlements with vendors/contractors.
 Recipient of several accommodations from customers for On Time Deliveries.
Staples, Inc. Terminal Supervisor 11/2006 - 07/2009
Duties: Supervised a staff of fourteen (14) employees to meet or exceed boxes per hour
(bph) sorting goal. Standard goal of 75 bph. My team averaged a 92 bph.
 Responsible for sorting and loading 36+ trucks nightly while completing safety
reports (collision and property damage).
 Conducted certified forklift training and researched/identified OS&D reports
 Promoted safety/responsible for OSHA related reports.
Accomplishments:
 Exceeded BPH standard by 8%.
 Exceeded goals with a 6% reduction in staffing.

3. Staples, Inc. Position: Lead Associate 04/2004 - 11/2006
Duties: Responsible for furniture drivers and helper’s delivery performance and covering
routes in 26’ box trucks as needed. Ensured drivers/helpers were provided company
training, which included superb customer service training. Promoted safety by conducted
safety meetings as well as sending out safety messages to team. Ensured all furniture
drivers/helpers participated in the daily morning stretch “stretch & flex / daily safety and
operational announcements.” Also trained newly hired drivers.
Staples, Inc. Position: Driver / Material Handler 06/1999 - 04/2004
Duties: Loaded 16’ box trucks while ensuring scan integrity for all packages.
Shortly thereafter was promoted to a Driver’s Helper and was exposed to the delivery
process. Learned how to deliver and most importantly, learned how to respond to
customers concerns by providing the highest quality of customer service. Shortly
thereafter again was promoted from driver’s helper to a driver. As a result, plotted
routes and problem solved “real time” for customer base. Delivered to high profile
customers such as Fox Studios and Sun America. Was recognized for “employee of
the month” on several occasions.
Accomplishments:
 Five years (5) of perfect attendance.
 No accidents for three (3) years as a driver.
REFERENCESAVAILABLE UPON REQUEST