1. SERVICES – POS
MALAYSIAMembers:
Muhammad Muzafar bin Mustafa
Amir Redzuan bin Hamsan
Wan Mohd Faiz Danial bin Yusri
Nurul Zahirah binti Azurahisham
Auni Zahirah binti Mohd Zamri
2. INTRODUCTION
Post office is a very important service that is considered handy
when people order stuff, pay bills and provide financial institution
Nowadays , people like to order stuff, and this is a very good
opportunity. For this management of post office is important to earn
some money.
There’s a number of postal services department in Malaysia . One
of them is “ POS LAJU ”
7. IMPROVING CUSTOMER SERVICE
Link : https://govinfo.library.unt.edu/npr/library/reports/csc04.html
Postal Service’s commitment to customer service is being driven by
competitive business environment in document delivery and electronic
information services.
In this article a Postalmaster General, Marvin Runyon, has taken some
ways to improve their postal service.
In 1992, he created a new emphasis on customer service throughout
the organization.
8. NO MORE LONG QUEUES
Link:
https://www.thestar.com.my/metro/community/2016/06/29/no-
more-long-queues-at-post-office-pos-malaysia-branch-in-kota-
kemuning-gets-a-facelift-to-improve-s
In Kota Kemuning Pos Malaysia has added more counters for
customers so that customers don’t have to queue for a long time.
10. CONCLUSION
Making the advertisement ,so the people will have more trust in post
office management
Comparing with other company , so the people could know our
company is better than the others
Inviting celebrities for promoting the post office .
The employee need to treat the costumer nicely , so that the people
will always mentioning all the positive thought about the post office .
The advertisement need to mention the post office , so by this the
post office will have a lot of publicity