The document discusses issues with postal services in Malaysia and suggestions for improvement. It identifies that post offices being located far from homes is a major issue, which impacts customers through lack of trust, dissatisfaction, and wasted time. Suggestions to address this include making promotions to increase awareness, getting feedback from customers, adding service counters, and updating employee training.

1. SERVICES – POS
MALAYSIAMembers:
Muhammad Muzafar bin Mustafa
Amir Redzuan bin Hamsan
Wan Mohd Faiz Danial bin Yusri
Nurul Zahirah binti Azurahisham
Auni Zahirah binti Mohd Zamri

2. INTRODUCTION
 Post office is a very important service that is considered handy
when people order stuff, pay bills and provide financial institution
 Nowadays , people like to order stuff, and this is a very good
opportunity. For this management of post office is important to earn
some money.
 There’s a number of postal services department in Malaysia . One
of them is “ POS LAJU ”

3. ISSUES IDENTIFIED
 Unpunctual
 Some employee have bad attitude
 Services not systematic
 Post office is far away from home

4. MAJOR ISSUE
Post office is far away
from home

5. HOW THE ISSUE IMPACT
THE COMMUNITY
Lack of trust
People will
get mad
People will
not be
satisfied
Waste of time

6. SUGGESTIONS
Make a good
promotion
Postmaster
general should
take the action
Getting
feedbacks from
costumers
Add more
counters
Update services
among the
employee

7. IMPROVING CUSTOMER SERVICE
 Link : https://govinfo.library.unt.edu/npr/library/reports/csc04.html
 Postal Service’s commitment to customer service is being driven by
competitive business environment in document delivery and electronic
information services.
 In this article a Postalmaster General, Marvin Runyon, has taken some
ways to improve their postal service.
 In 1992, he created a new emphasis on customer service throughout
the organization.

8. NO MORE LONG QUEUES
 Link:
https://www.thestar.com.my/metro/community/2016/06/29/no-
more-long-queues-at-post-office-pos-malaysia-branch-in-kota-
kemuning-gets-a-facelift-to-improve-s
 In Kota Kemuning Pos Malaysia has added more counters for
customers so that customers don’t have to queue for a long time.

9. RELEVANT DIAGRAM
Make an
advertisement
Inviting
celebrities
Compare our
post office
with the
others
Show how nice
our employee treat
people
Featuring our post
office logos ,name
and objective

10. CONCLUSION
 Making the advertisement ,so the people will have more trust in post
office management
 Comparing with other company , so the people could know our
company is better than the others
 Inviting celebrities for promoting the post office .
 The employee need to treat the costumer nicely , so that the people
will always mentioning all the positive thought about the post office .
 The advertisement need to mention the post office , so by this the
post office will have a lot of publicity

11. THE END
Thanks for
lending us your ears