This document is a resume for Michael L. Middleton seeking a new position utilizing his skills from his background as a Navy veteran and various logistics and operations roles. It summarizes his qualifications including analytical and customer service skills. It then details his work history over the past 15+ years in roles such as service writer, supervisor, manager, and driver where he consistently met or exceeded goals and improved efficiency and customer satisfaction.
Alternativas de Convivência no Semiárido fazem parte da vida de JoacirCOFASPI
N a c o m u n i d a d e d o G i r a l , m u n i c í p i o d e
Caém/Bahia, nasceu e se criou Joacir Rafael de Freitas,
conhecido por Tubarão, o craque do futebol. Após uma
temporada morando e estudando na Escola Agrícola de
Catu/BA, onde se formou em Técnico Agropecuário,
retornou para sua terra, na qual vem desenvolvendo
várias atividades rurais. Lugar também onde se casou há
23 anos e hoje têm dois filhos.
Proven leader and manager with a multitude of skills and knowledge that include training and development of both union and non-union associates. Skilled Knowledge of negotiating Union bargaining contracts. Skilled in project management with goals of minimizing risk of revenue loss by eliminating waste (Six Sigma and Lean Manufacturing Green Belt), savings on cap-ex (SOX COMPLIANT) for multiple plants and safety first mindset to lowering OSHA recordable incidents. Facility maintenance, industrial equipment maintenance and ordering or repair of industrial equipment. Environmental engineer for multiple plants with General Mills with regards to hazardous material handling and hazardous waste storage and proper disposal according to local, state and federal governing bodies. Well versed in local, state and federal agencies that govern manufacturing, production and distribution centers companies.
Similar to MICHAEL L Middleton RESUME-2017 word (20)
1. M I C H A E L L . M I D D L E T O N
4687 1/4 W.63rd
Street, Los Angeles, CA. 90043
Mobile (424) 240 - 2733
OBJECTIVE:
Former Navy veteran looking to be part of a team and help grow the company. Seeking a
position within a company to utilize current job related skills for professional and financial
growth. Also would like to encounter new learning possibilities to broaden the scope of
my knowledge and experience and to provide a service that is a financial benefit to an
organization.
QUALIFICATIONS:
Analyzes and determines appropriate procedures to improve efficiency
Handles multiple tasks, tight deadlines, and high-pressure & secured environments
Excellent customer service and interpersonal communication skills
Relates well with people at all levels and diverse backgrounds
Extremely organized and detail oriented. Out of the box thinker
Able to follow directions, delegate tasks, while working with a sense of urgency
Self-motivated, self-starter, adaptable, reliable, conscientious, and a quick learner
EMPLOYMENT:
Cummins Pacific Service Writer 03/2016 – 06/2016
Duties: Responsible for initiating the customer event.
Worked in conjunction with the operations and service managers as an internal resource
to ensure customers 100% satisfaction related to the customer support experience of
products and services that is provided.
Assisted operations and service managers with service department projects
Determine account status, repair coverage and or open campaigns
Assisted in processing incoming service department inquiries
Prepared and processed work order packets.
Conducted service interview for each repair event
Scheduled pickup and delivery of customer vehicles
Greet customers starting service events and work orders
Coordinated customer transportation
Kept work area safe and presentable
Scheduled diagnostic technicians
Xpress Global Systems Inbound Supervisor 11/2014 - 05/2015
Duties: Planned work assignments and equipment allocations to meet transportation,
operations and production goals.
Ensure safe, efficient and cost effective operation
Monitor/tracking/trace freight and respond to customer inquiries and load forecast
Review orders, determined work sequences (ship dates, types, volumes, destinations)
Minimize claims/damages through training and enforcement of the OS&D/SOP
2. Rpm Transportation Outbound Supervisor 09/2012-10/2014
Duties: Directed inbound/outbound transportation logistics activities.
Oversee and direct dispatching for various terminals
Microsoft, excel, truck mate and routing proficient
Responsible to ensure LTL shipments dispatched and routed for customer
100% satisfaction/profitability while maintaining an average of 99.6 OB%
service rate
Dynamex, Inc. Operations Manager 10/2009 - 07/2012
Duties: Successfully planned, forecasted, budgeted and procured for
Vendors/Independent Contractors. Provided QA for weekly audits and implemented
operational improvements while maintaining a high level of customer service through open
lines of clear communication.
Managed a safe and secure high value environment in day-to-day operations
Maintained organized files for administration purposes
Managed high profile accounts: Disney, Verizon Wireless, American Hotel Register
& Fed Ex Smartpost customers
Provided same day/next day deliveries while ensuring contract service agreement
was maintained and or exceeded on all accounts
Promoted safety in every aspect of operations
Possess intimate knowledge of all LA, Orange, Ventura, San Diego, San
Bernardino, Riverside, Palm Desert, High Desert and Imperial Valley areas.
Accomplishments:
Saved company $400k by reducing loss prevention.
Increased service rate from 70% to 96% out of 100%.
Successfully negotiated settlements with vendors/contractors.
Recipient of several accommodations from customers for On Time Deliveries.
Staples, Inc. Terminal Supervisor 11/2006 - 07/2009
Duties: Supervised a staff of fourteen (14) employees to meet or exceed boxes per hour
(bph) sorting goal. Standard goal of 75 bph. My team averaged a 92 bph.
Responsible for sorting and loading 36+ trucks nightly while completing safety
reports (collision and property damage).
Conducted certified forklift training and researched/identified OS&D reports
Promoted safety/responsible for OSHA related reports.
Accomplishments:
Exceeded BPH standard by 8%.
Exceeded goals with a 6% reduction in staffing.
3. Staples, Inc. Position: Lead Associate 04/2004 - 11/2006
Duties: Responsible for furniture drivers and helper’s delivery performance and covering
routes in 26’ box trucks as needed. Ensured drivers/helpers were provided company
training, which included superb customer service training. Promoted safety by conducted
safety meetings as well as sending out safety messages to team. Ensured all furniture
drivers/helpers participated in the daily morning stretch “stretch & flex / daily safety and
operational announcements.” Also trained newly hired drivers.
Staples, Inc. Position: Driver / Material Handler 06/1999 - 04/2004
Duties: Loaded 16’ box trucks while ensuring scan integrity for all packages.
Shortly thereafter was promoted to a Driver’s Helper and was exposed to the delivery
process. Learned how to deliver and most importantly, learned how to respond to
customers concerns by providing the highest quality of customer service. Shortly
thereafter again was promoted from driver’s helper to a driver. As a result, plotted
routes and problem solved “real time” for customer base. Delivered to high profile
customers such as Fox Studios and Sun America. Was recognized for “employee of
the month” on several occasions.
Accomplishments:
Five years (5) of perfect attendance.
No accidents for three (3) years as a driver.
REFERENCESAVAILABLE UPON REQUEST