1. CURRICULUM VITAE
Personal Details
Name & Surname: Theodelphia Stevens
Gender: Female
Contact Numbers (Cell &
Work):
061 469 5906 and (011) 631 4769
e-Mail Address: Theodelphia.stevens@standardbank.co.za
Are you currently a Permanent
Employee?
Yes
Current Position Grading SBG08
Current Branch/Unit: Group Operations Shared Service
Current Position: Consultant – Merchant and Payment Solutions
Tenure in current position: Permanent
Manager’s name: Sheila Chiba
Current grade: SBG08
Qualifications
Qualification (including Matric) Institution Date
Matric BUSNESS
ECONOMICS
SG
BIOLIGY SG
ACCOUNTS
SG
AFRIKAANS
HG
ENGLISH HG
TYPING SG
• MISSOURI SECONDRY SCHOOL 2005
Skills and Competencies
1

2. CURRICULUM VITAE
Qualifications
Qualification (including Matric) Institution Date
• Team player, approachable and self-motivated.
• Lead by example for others to follow.
• Able to adapt to change.
• Passion for customer service.
• Good verbal communication skills.
• Able to learn new systems and procedures.
• Problem Solving.
• Microsoft Excel 2010 Level 3
• Word
• Power point
Career History
Employer
(1):
Standard Bank
Division: Imaging
Period: December 2006 to March 2010
Position: Data Capturing
Summary of Duties and Responsibilities:
VERIFICATION OFFICER:
1. Verifying scanned images.
2. Capture signatures.
3. Manage all incoming applications,
4. Manage KYC Documents.
5. Insuring all customers is compliant and on the standard bank system.
2

3. CURRICULUM VITAE
Career History
MANDATE CAPTURER:
1. Capture al Business and Corporate mandates and Signing arrangements onto the sign plus data
base.
2. Clean all signatures.
3. Resolve queries from branches.
4. Do Reports: Closing of accounts and dealing of customers amendments.
5. Prepares account holder records and new mandates for signature
6. Performs know your customer (KYC) verification
Systems used:
Microsoft, Sign plus, Bds, Rms, teleform
Employer
(2):
Standard Bank
Division: Reconciliation Department
Period: March 2010 to June 2011
Position: Reconciliations Clerk
Summary of Duties and Responsibilities:
1. To prepare settlement and reconciliations on all Settlement Reconciliations.
2. By providing a service to internal and external customers and effectively mitigating risk,
3. By clearing all items/exceptions affecting all suspense/trust accounts and maintaining the SLA of the
account.
4. In addition, allocate the relevant billing and fees to the applicable cost centres in accordance with the
Business Partner agreements.
5. Ensure that the department meets the risk and audit requirements in respect of financial processing.
Effectively liaising with internal and external customers and ensure a timeous and professional
service delivery to the branches - Tutuka and internal departments.
6. Maintain a high level of integrity and ethical standards by adhering to GRG, the banks policies, the
team code of conduct and the values and ethics of the bank
1. Manage Suspense Accounts.
2. Manage Exceptions
3. Manage Customer Queries
Systems used:
3

4. CURRICULUM VITAE
Microsoft, SAP R3, RMS1, Rms-desktop, Gijima, Intellimatch, Bds, SQS, Credit system, Report viewer
Employer
(3):
STANDARD BANK SA
Division: Local Settlement Department
Period: July 2011 to December 2014
Position: Consultant Local Settlements
Summary of Duties and Responsibilities:
1. Balancing of Local Settlements by passing daily settlements to countries and Agent banks.
2. Handling Gijima, Saswitch and debit card customer queries on a daily basis.
3. To prepare settlement and reconciliations on Suspense accounts ensuring it has a zero balance.
4. To reconcile Domestic Remittance Suspense account which handles all failed instant money
vouchers transactions.
5. Preparing and Processing of Journals daily.
6. Ensuring that all transactions on Intellimatch is investigated and match daily
7. Action queries timelessly ensuring that all deadlines and SLA’s are met and customers are
refunded for all failed ATM vouchers.
8. Ensure the prompt capturing of Customer1st queries.
Systems used:
Microsoft, SAP R3, RMS, Rms desktop, Gjima, Intellimatch, Bds, SQSs, Credit system,
Employer (4): STANDARD BANK SA
Division: Reconciliations 2
Period: January 2015 to September 2015
Position: Reconciliations Clerk
Summary of Duties and Responsibilities:
4

5. CURRICULUM VITAE
1. To prepare settlement and reconciliations on all Gift Card.
2. By providing a service to internal and external customers and effectively mitigating risk,
3. By clearing all items/exceptions affecting all suspense/trust accounts and maintaining the SLA of
the account.
4. In addition, allocate the relevant billing and fees to the applicable cost centres in accordance with
the Business Partner agreements.
5. Ensure that the department meets the risk and audit requirements in respect of financial
processing. Effectively liaising with internal and external customers and ensure a timeous and
professional service delivery to the branches - Tutuka and internal departments.
6. Maintain a high level of integrity and ethical standards by adhering to GRG, the banks policies, the
team code of conduct and the values and ethics of the bank
1. Manage Suspense Accounts.
2. Manage Exceptions
3. Manage Customer Queries
Systems used:
Microsoft, Excel SAP R3, Rms desktop, Bds, , Voucher Engine
Employer (5): STANDARD BANK SA
Division: Merchant and Payment Solutions
Period: September 2015 to date
Position: Reconciliation Clerk for Merchant and Payment Solutions
Summary of Duties and Responsibilities:
5

6. CURRICULUM VITAE
1. To prepare settlement and reconciliations on all Instant Money Transactions.
2. By providing a service to internal and external customers and effectively mitigating risk,
3. By clearing all items/exceptions affecting all suspense accounts and maintaining the SLA of the
account.
4. Reconciling all Instant Money Store accounts
5. Reconciling Domestic Remittance Suspense account which handles all failed instant money
vouchers transactions
6. Reconciling Merchant suspense account
7. Ensure that I meet the risk and audit requirements in respect of financial processing. Effectively
liaising with internal and external customers and ensure a timeous and professional service delivery
to the branches and customers.
8. Maintain a high level of integrity and ethical standards by adhering to GRG, the banks policies, the
team code of conduct and the values and ethics of the bank
1. Manage Suspense Accounts.
2. Manage Exceptions
3. Manage daily Customer and Merchant Queries
Systems used:
Microsoft, Excel,RMS/MASS, Customer first, Intellimatch, Bds, Credit system, Customer Care System,
Report viewer
Employment References
Contact Person Organisation / Company Contact Detail
Sylvester Du Toit Standard Bank (w) 011 636 2471;
Hantie Van der Merwe Standard Bank (w) 011 636 3871;
Nontando Moloko
Fabian Laing
Saroj Govender
Standard Bank
Standard Bank
Standard Bank
(w) 011 636 6237;
(w) 011 636 3304
(w) 011 631 9057
6

7. CURRICULUM VITAE
1. To prepare settlement and reconciliations on all Instant Money Transactions.
2. By providing a service to internal and external customers and effectively mitigating risk,
3. By clearing all items/exceptions affecting all suspense accounts and maintaining the SLA of the
account.
4. Reconciling all Instant Money Store accounts
5. Reconciling Domestic Remittance Suspense account which handles all failed instant money
vouchers transactions
6. Reconciling Merchant suspense account
7. Ensure that I meet the risk and audit requirements in respect of financial processing. Effectively
liaising with internal and external customers and ensure a timeous and professional service delivery
to the branches and customers.
8. Maintain a high level of integrity and ethical standards by adhering to GRG, the banks policies, the
team code of conduct and the values and ethics of the bank
1. Manage Suspense Accounts.
2. Manage Exceptions
3. Manage daily Customer and Merchant Queries
Systems used:
Microsoft, Excel,RMS/MASS, Customer first, Intellimatch, Bds, Credit system, Customer Care System,
Report viewer
Employment References
Contact Person Organisation / Company Contact Detail
Sylvester Du Toit Standard Bank (w) 011 636 2471;
Hantie Van der Merwe Standard Bank (w) 011 636 3871;
Nontando Moloko
Fabian Laing
Saroj Govender
Standard Bank
Standard Bank
Standard Bank
(w) 011 636 6237;
(w) 011 636 3304
(w) 011 631 9057
6