Thi sis the slide deck of my 2016 SAFMA conference presentation and one that is linked to my blog post at http://workplacefundi.com/2016/05/07/2-practical-ways-workplace-can-improve-employee-engagement/

1. The Role of FM in
Employee
Engagement
@workplacefundi

2. 16 November 2016 | 2
If a business's biggest asset is its people
then what can facilities management do to
ensure they are the most productive they
can be?
@fmfundi @workplacefundi

3. The Customer
A vulnerable present with
an uncertain future is a
permanent condition.
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4. Good V Great Companies
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5. What Do You Want Your Customers To
Become?
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6. @workplacefundi

7. @workplacefundi

8. South Africa 9% 46% 45%
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9. Employee Engagement in SA
46% Not Engaged
45% Actively Disengaged
9% Engaged
@workplacefundi

10. My Workplace Does NOT Allow me to…
57%
59%
65%
79%
84%
84%
85%
85%
86%
87%
0% 50% 100%
Physically move during the day and change postures
Move around easily throughout the day
Socialize & have informal conversations with colleagues
Accommodate mobile workers
Easily and freely express and share my ideas
Feel a sense of belonging to my company and its culture
Feel relaxed, calm
Concentrate easily
Choose where to work, based on the task I am doing
Work in teams without being interrupted or disrupted
@workplacefundi

11. Facebook gets it wrong?
2500 people in a
1.6km long office
Facebook gets it wrong?
2500 people in a single room
1.6km long
@workplacefundi

12. The Collaboration Paradox
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13. The 13% Most Engaged
• 98% concentrate easily
• 97% freely express and
share ideas
• 95% work in teams
without being interrupted
• 88% choose where to
work within the office,
based on their task
• 95% feel relaxed, calm
• 97% feel a sense of
belonging to their
company and its culture
@workplacefundi

14. Top 25% v Bottom 25%
• 50% Fewer accidents
• 41% fewer quality defects
• 32% lower healthcare costs
• significantly higher
• productivity,
• profitability
• customer ratings
• less turnover & absenteeism
• most likely to drive innovation,
growth, and revenue
Customers will never love a company until its employees love it first
–Simon Sinek @workplacefundi

15. Workplace Expression-
Communicating with
brand values and culture
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16. Engaged Employees Drive Business
Growth
@workplacefundi
• Try 57% harder,
• Perform 20 %better
• 87% less likely to leave
• I can impact quality:
• Engaged 84%–Non-Engaged 31%
• I can positively impact customer
service:
• Engaged 72%–Non-Engaged 27%
• I can positively impact cost:
• Engaged 68%–Non-Engaged 19%
• I am likely to stay :
• Engaged 59% Non-Engaged 24%

17. @workplacefundi
• IES found that a 1% rise in engagement led to a 9% increase in
sales in as little as one month
• Increased employee engagement lead to a 12% increase in
customer satisfaction and double‐digit revenue and margin growth.
(Serco Study……FM Company!)
• Highly engaged employees achieve 2x the annual net income for
organizations over those that lag on engagement.
• High levels of employee engagement generate 2.6x EPS growth.
• Companies with a highly engaged employee
population had a 5.75% difference in operating
margins and a 3.4% difference in net profit margins
• Aon reports that 1% increment in engagement=0.6%
growth in sales. For Aon that is $20 million in increase
in operating income
Engagement is a Bottom Line Issue

18. Who is the our Guide?
@workplacefundi

19. Who Do The Others Look To?
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20. Health Wellbeing & Productivity
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21. Service Employee Engagement Drives
Higher Customer Satisfaction
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Predictor of
•Productivity,
•Efficiency
•Customer focus
•Service quality &
•Profitability.

22. Five Pillars Of An Authentic
Workplace:
• Combine workplace design with
your individual company culture
• Be environmentally friendly
• Recycle, recycle, recycle
• Link office design to your staff
needs and requirements by
providing a combination of
different areas
• Always use and include
individual company brand
identity.
@workplacefundi

23. Workplace &
Engaging Design
@workplacefundi

24. Steelcase Key F
Employee Engagement
Positively Correlates with
Workplace Satisfaction
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25. Steelcase Key Finding
• More control = More
engaged
• Choice ‘buys’
engagement
• Allocate space to
needs not individuals
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27. Workplace Design and the
Concept of Collisions
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28. Workspaces That Move People-HBR
(concept of Collisions)
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29. @workplacefundi
The Value of Productivity

30. Performance Asset or Productivity
LiabilityLeesman review No 18
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31. People v Places

32. Return on Engagement and Investment
• Happiness is the FM’s Job!
• Return on Emotion &
Engagement
• Cause (the reasons for
disengaged workers)
• Control (realising that giving
workers more autonomy
increases their productivity)
• Contemplation (stimulating
ideas) and
• Community (a sense of
connectedness among
employees).
@workplacefundi

33. Proximity, Privacy &
Permission
Proximity
• Space between each other
• run-ins” at shared resources
Privacy
• Visual and acoustic
• Territorial and Informational
• See people approaching
them.
Permission
• House rules of what is
“permissible”
• Degree of informal
socializing
• Interruptions
@workplacefundi

34. Take Aways

35. Design for Well-Being
Physical
Emotional
Cognitive
@workplacefundi

36. Create an Ecosystem of Different
Spaces
Focus
Collaborate
Rejuvenate
Socialise and
Learn

37. Employee Engagement & the Role of
Facility Management
• FM crucial for productivity and
wellbeing.
• Workplace is a key driver of employee
engagement
• FM service is an extension of the level
of care by management.
• 3D Billboard for Organisations Brand
• Prospective employees impressions
• Employees who receive excellent
service deliver equal levels of service
to their customers.
• FM’s can significantly influence
employee engagement.
• FM service creates a positive work
environment in the minds of
employees.

38. Employee Engagement & the Role of
Facility Management (cont…)
• Facility managers directly influence
• Encouraging employee focus,
• Employee collaboration,
• Employee learning and
• Socialization.
• Effective use of these environments
translates to significantly improved
performance.
• The FM teams significantly impacts the
bottom line.
• The manner in which the service staff
treats clients, greatly affects the attitudes
of those served.

39. 16 November 2016 | 39
@fmfundi @workplacefundi
Unquestionably, FM is well placed to lead the
Workplace. But if we don’t our colleagues in
IT or HR will and we will be confined to the
commoditised scrapheap
Employee Engagement & the Role of
Facility Management

40. Thank You
amason@tsebo.com
andrew@workplacefundi.com
www.workplacefundi.com
@workplacefundi
@workplacefundi