The document discusses how robotic process automation (RPA) and artificial intelligence (AI) can impact telecom operations. It notes that RPA can automate repetitive tasks across the service lifecycle to reduce costs and improve agility. Case studies from telecom providers like O2 UK and SK Telecom demonstrate benefits of RPA and AI in areas like network optimization, customer service, and fault detection. The increased use of automation through RPA and AI can help telecom providers address challenges from over-the-top players by lowering costs and speeding up service delivery.