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Niclas Elfström
The document discusses the transformative impact of digitalization on real estate and facility management, highlighting trends like the Internet of Things (IoT) and data analytics that enhance operational efficiency and employee satisfaction. It notes that 71% of surveyed executives have or plan to implement a digital workplace strategy within a year, addressing the need for effective collaboration and cybersecurity measures. Additionally, it emphasizes the importance of a structured approach to adopting digital solutions, balancing potential benefits with associated risks.
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Niclas Elfström
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- 2. The better thequestion. The better the answer. The better the world works. Digitaliseringen förändrar driften av fastigheter – vilka möjligheter och risker medför detta? OfficeInsights, 9 februari Niclas Elfström, EY Advisory services
- 3. Page 3 Three ”megatrends” will radically change how we are working with RE & FM Digital RE & FM New Sourcing Business Models New ways of working within core business Source: EY Advisory, Workplace Solutions
- 4. Page 4 Of seniorexecutives agree that data should be at the heart of decision making, Gartner, 2014 81% Increase in operational efficiency through effective collaboration, Information Week, 2013 131% Of business relationships managed without human interaction by 2020, EY, 2016 85% Digital trends are changing the way we work Future RE & FM Environmental impact Asset control Flexibility Productivity Employee satisfaction Globalization of companies requires a workplace that is designed to facilitate knowledge sharing and virtual company collaboration Digitalization trends such as mobility, Internet of Things, analytics, cloud and robotics Increasing speed of digital transformation and disruptive technology both to drive growth and internal efficiency Cloud solutions for better knowledge and information sharing 50 billion connected things will be in use by 2020 in e.g. buildings, on wrists etc. The vast amount of data can significantly improve the business Increasing number of virtual meetings. 100% of video conference users say video conferencing helps them accelerate decision-making Reduction of energy consumption through updated automation and sensing technology by 2020 EETimes, 2014 20%
- 5. Page 5 Similarly, processingcosts have declined by nearly 60X over the past 10 years, enabling more devices to be not just connected, but smart enough to know what to do with all the new data they are generating or receiving. Smartphones are now becoming the personal gateway to the data, serving as a remote control or hub for the connected building, connected car, or the health and fitness devices consumer are increasingly starting to wear With Wi-Fi coverage now ubiquitous, wireless connectivity is available for free or at a very low cost. As voluminous amount of unstructured data will be generated, the availability of big data analytics is a key enabler. Scalable, flexible software through cloud solutions is a key enabler. The cost of bandwidth has also declined precipitously, by a factor of nearly 40X over the past 10 years. Sensor prices have dropped to an average 60 cents from $1.30 in the past 10 years Affordable sensors and Microcontrollers Affordable bandwidth Drop in compute and storage cost Smartphones Ubiquitous wireless connection Big data technologies Proliferation of cloud infrastructure The rapid technology development has made is cheaper to invest in Internet of Things (IoT) Source: EY Advisory, 2016
- 6. Page 6 Data Analytics & Big data Overviewto the digital solutions within workplace – many are already established in mature organizations IT applications Knowledge Management & Collaboration Communication from anywhere at any time Internet of thingsASSET CENTRICPEOPLE CENTRIC BENEFITS • Cost reductions • Increased employee engagement • Workforce efficiency • Decreased m2 per employee • Services when needed • Enhanced meeting room utilization • CO2 reduction • Increased asset control Robotics process automation AI Artificial intelligence Robots Virtual reality 3D printers Cyber Security
- 7. Page 7 Suppliers areknocking on the door to sell Digital Workplace solutions
- 8. Page 8 Communication, Robotics, Collaboration &IoT were the most common answers to the question of which area is of highest priority within digital workplace What do Head of RE & FM from some of the largest companies in the Nordics say about Digital Workplace? Do you have a Digital Workplace strategy? 71% 25% We have a strategy and it is implemented 4% We have a strategy but it is not implemented We do not have a strategy 27% 60% 13% Create a more cost efficient workplace Other 0% Increase employee satisfaction 0% Increase the attractiveness as employer Increase employee efficiency The biggest reason to develop our Digital Workplace is to… 34 companies from across the Nordics participated in the survey during two EY events. Source: EY HoFM Sweden Nov 11-12 2016 EY HoFM Norway Nov 16-17 2016 Examples of participants: 73 % of the participants plan to initiate a project connected to Digital Workplace during the next 12 months
- 9. Page 9 IoT offerssignificant benefits within RE & FM Source: http://www.nrel.gov/continuum/homes_buildings/sensors.html http://www.eetimes.com/author.asp?section_id=36&doc_id=1323036 Inform users where vacant locations are to be found in buildings, analyze effective occupation patterns of buildings Occupation sensors Register energy consumptions and analyze patterns to avoid waste Connected meters Monitor asset behavior (ie: elevator, escalator) and warrant maintenance in a timely manner, reducing risks of safety and avoiding failure situations Critical Asset Sensors ► Cameras and sensors to measure workplace utilization in real-time ► Service on-demand, for instance cleaning of toilets based on usage instead of frequency ► Sensors in buildings to adapt e.g. ventilation and lighting to actual needs ► Smart meters that accurately analyze energy consumption to be able to reduce it ► Monitor usage of e.g. elevators and escalators to conduct preventive maintenance in a timely manner ► Track equipment through connected assets The Internet of Things (IoT) is the network of physical devices, vehicles, buildings and other items - embedded with electronics, software, sensors, actuators, and network connectivity that enable these objects to collect and exchange data. Area Function Examples
- 10. Page 10 Cyber attackson facilities and digital systems are increasing Hackers were able to change the levels of chemicals used to treat tap water during an attack on the outdated IT network of the plant Source: http://www.wateronline.com/doc/water-wastewater-utilities-high-risk-cyberattack-0001 http://www.infosecurity-magazine.com/news/water-treatment-plant-hit-by/ http://www.computerworld.com/article/2487452/cybercrime-hacking/target-attack-shows-danger-of- remotely-accessible-hvac-systems.html US based retail firm Target suffered a cyber attack. The HVAC firm had access rights to Target's network for carrying out tasks like remotely monitoring energy consumption and temperatures at various stores. The Target data thieves used the remote access rights to gain a foothold on the retailer's network and subsequently leapfrog onto the company's payment systems stealing 40-million credit and debit cards
- 11. Page 11 5 practicalways RE & FM function can help strengthen cybersecurity 1. Protect your building management system ► When choosing external vendors that use your networks for certain purposes, make sure you're aware of the information they have access to, how they are using the information and that they too have security measures in place. 2. Create a strict password/ID policy ► Having simple user IDs and passwords creates a weak link that hackers can exploit. It’s important to create a policy for both password and ID creation. 3. Monitor and protect easy access points ► a good idea to inspect your building for any easy access DSL points you might not even know exist. Sometimes these lines will be installed by facility staff in order to simplify maintenance, but an unprotected line can create an entry point for hackers. 4. Consistently update your company software ► Most software development is reactionary — meaning updates to the codebase usually occur after certain entry points are found. Failing to regularly update your software is essentially the same as leaving your front door wide open. 5. Encrypt your network and limit certain access ► Make sure that your WiFi network and any internal networks you use for information sharing are encrypted and password protected. Setting up basic web filters will help prevent employees from visiting non-secure websites that might install malware on the local network. When explaining to employees why their access is restricted, frame your reasoning as a need to protect company software and data. It’s not a limitation of staff freedom; it’s a preventative measure for their security and the company's.
- 12. Page 12 Through RoboticsProcess Automation (RPA) a “virtual workforce” is engaged to perform rules-based tasks Robots and People – a powerful combination ► Robots deliver repetitive, deterministic, high-volume tasks efficiently ► People build relationships, provide subjective judgement, deliver low-frequency and exception tasks, and manage change and improvement The definition of a robot is a mechanical or virtual artificial agent. Within RPA a robot is a non- physical software robot The robots can be seen as a virtual workforce – its capacity can be used to work with whatever tasks you decide. The software robots sit alongside existing infrastructure, governed and controlled by IT One robot can work on one computer – thus you need as many computers as robots in the virtual workforce. The computers can be located anywhere. A robot replicates human actions in a stable and robust way but much quicker and can work 24/7 What is RPA? ► Administer leases ► Manage lease accounting and requirements ► Manage portfolio data and documents ► Error reports ► Develop operational budget ► Manage customer relations ► Manage chargebacks ► Withdraw reports and standard perform generic analyses ► Maintain workplace data and documentation ► Manage and control projects ► Perform closeout REFM processes with RPA potential
- 13. Page 13 New demandsfor collaboration and agile functionality increasingly drive the market for workplace IT systems ► Total cost of ownership on full portfolio of real estate and facilities ► IT strategy links more tightly to the RE & FM strategy, many organizations in process of investing best-of brand visavi best of breed ► Increased focus on implementing fit-for purpose IT solutions within RE & FM, however still data quality and handling of master data in many cases unsatisfactory ► The best advancement will be for IT platforms to connect information seamlessly and visually to navigable 3D drawings of the buildings they support ► SaaS represents the significant (and growing) majority of IT deployments. ► Cloud based solutions – “anywhere, anytime” access to data via portal interfaces Sample of system providersMarket outlook
- 14. Page 14 To sumup Digital and IoT solutions are available in the market place Risks and threats need to be controlled A strategy is needed to set direction and establish priorities Results potential is large Environmental impact Employee satisfaction Productivity Flexibility Innovation Cost savings Collaboration Company brand Phase Lay the foundation for a Digital Workplace strategy Analyze current Digital Workplace experience and capabilities Build insights in the Digital Workplace market Develop To-be state Develop final Digital Workplace Strategy 1 2 3 4 5
- 15. Page 15 Tack föruppmärksamheten! Niclas Elfström Head of Workplace solutions Nordics Executive Director EY Advisory Services Stockholm Office 0703-189093 niclas.elfstrom@se.ey.com