Keynote by Krish Subramanian, CEO at Chargebee, from #SaaStock17, Growth Stage, RDS, Dublin, Ireland. Wednesday 20th September 2017

1. The new normals in
Customer Experience
Sep 2017

3. There was a curse
he couldn’t escape.

4. Until a nudge came along.

5. One-time software.
Manufacturing.
Healthcare.
Transitions are abound. Everywhere.

6. What is water?

7. What is SaaS?

8. No, really. What is it?

9. What serves as our
collective vetting machine
when we court crazy ideas?

10. What makes
“let’s do it, just this once,”
ring false, all the time?

11. What pushes us,
in straight and serpentine paths,
towards the new normals
in customer experience?

12. Openness
Specialization
Tribal knowledge
Value

13. Openness
Specialization
Tribal knowledge
Value

14. Openness
Specialization
Tribal knowledge
Value

15. Openness
Specialization
Tribal knowledge
Value

16. And, where, exactly, do these
distinct ways of thinking
spring from?

17. We are service companies
in the software business.

18. X out of 106

19. 106 out of 106

20. Dials are set.
What mattered then, matters now,
and will matter forever.
Turns are taken.

21. Thank you!