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Culture Code
What comes to your mind when we talk about
culture?
What comes to your mind when
we talk about culture?
This ?
What comes to your mind when
we talk about culture?
This ?
This ?
What comes to your mind when
we talk about culture?
This ?
This ?
OrThis ?
But, that’s not how we define our culture…
All of this is definitely fun.
Culture is what happens when the
boss is not around.
So, what do we really mean by culture?
So, what do we really mean by culture?
Alignment to the
company’s direction.
So, what do we really mean by culture?
Alignment to the
company’s direction.
Individual development
of mastery.
So, what do we really mean by culture?
Alignment to the
company’s direction.
Individual development
of mastery.
Truly feel and work
towards the purpose.
So, what do we really mean by culture?
Alignment to the
company’s direction.
Individual development
of mastery.
Truly feel and work
towards the purpose.
Do what is right in
every situation.
What is our purpose?
A predictive self-healing platform for all connected devices that
can Detect, Diagnose and Resolve issues without human
intervention, creating the next generation IT service desk.
How are we accomplishing this purpose?
Original Equipment
Manufacturers
Enterprises and Large Infrastructure
Management Providers
Managed Services
Providers
By revolutionizing tech support through various different channels.
And touching the lives of many marquee customers.
The common phrases we hear at Nanoheal,
that makes us different at what we do.
Enabling Autonomic
Resolutions
PatentedTechnology
using Six Key Principles
Script less Automation
Framework
Detect, Diagnose,Resolve
using automation.
We adhere to our patented six key technology principles in
everything we do, to meet our purpose.
What is our unique vision?
Be on every device to provide superior
user experience by changing the way
people live and work with technology.
vision
Why do we have this vision?
There are growing challenges in the help-desk environment.
Heterogeneous
DeviceTypes
Lack of a Proactive
Help-Desk Approach
InflexibleTraditional
Support Channels
Poor technologies are
not yielding results
Our core values make us who we are.
What do our core values mean to us?
Value #1
Contineo
To touch or affect
Touch the life of every device user.
People like to feel cared for.
Innovation starts with the heart and not the head.
Value #2
Nitor
To persevere
Strive to make tech support autonomous.
Never ever give up.
Success is the sum of small efforts, so always be consistent.
Value #3
Singularis
Individual and unique
Clients are people, not organizations.
Be yourself and respect others.
Be different from your competition.
Value #4
Fides
Trust or reliance
Inspire trust through actions.
Do not hoard knowledge, share it.
Protect information, if it is legally required.
Value #5
Volo
Speed or move rapidly
Execute everything with speed and agility.
Fail Fast, learn faster.
Rapidly experiment in a lean manner.
Value #6
Qualitas
Quality
Create quality, unexampled product.
Be result and success oriented.
Use data and insights to drive business growth.
We want to surround ourselves with
the best people who intrinsically
share our values to achieve our
purpose and vision.
Happy Customers
Successful Employees Profitable Business
We need to stay balanced to all three anchors.
Happy Customers
We need to meet the expectations of all our customers by delivering
undeniable value and by transforming their helpdesk into a next
generation helpdesk, driving visible return on investment.
SuccessfulTalent
We are committed to retaining our top talent, allowing them to do their
best work, grow exponentially and feel purpose in what they do and
share the company’s success.
Profitable Business
We have to strive to succeed in bringing the company’s vision to life and
continue to make a difference to the world by being on every device and
scaling across millions of devices around the globe.
How will we look, feel and perform by 2018?
Nanoheal’s VividVision
of 2018
A highly satisfied
and successful
customer base
Every employee is
a rockstar.We are
regarded as“The
Best Place to
Work”
Large companies
should want us
on their
portfolio.
Reach USD 75
Million in
Revenue
Install base of 20
Million devices
across the world
And at the core of our business,
we are making a major impact on
all our stakeholders.
Building a company we love.
#CULTURECODE

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How culture drives success at hfn inc

  • 2. What comes to your mind when we talk about culture?
  • 3. What comes to your mind when we talk about culture? This ?
  • 4. What comes to your mind when we talk about culture? This ? This ?
  • 5. What comes to your mind when we talk about culture? This ? This ? OrThis ?
  • 6. But, that’s not how we define our culture… All of this is definitely fun.
  • 7. Culture is what happens when the boss is not around.
  • 8. So, what do we really mean by culture?
  • 9. So, what do we really mean by culture? Alignment to the company’s direction.
  • 10. So, what do we really mean by culture? Alignment to the company’s direction. Individual development of mastery.
  • 11. So, what do we really mean by culture? Alignment to the company’s direction. Individual development of mastery. Truly feel and work towards the purpose.
  • 12. So, what do we really mean by culture? Alignment to the company’s direction. Individual development of mastery. Truly feel and work towards the purpose. Do what is right in every situation.
  • 13. What is our purpose?
  • 14. A predictive self-healing platform for all connected devices that can Detect, Diagnose and Resolve issues without human intervention, creating the next generation IT service desk.
  • 15. How are we accomplishing this purpose?
  • 16. Original Equipment Manufacturers Enterprises and Large Infrastructure Management Providers Managed Services Providers By revolutionizing tech support through various different channels. And touching the lives of many marquee customers.
  • 17. The common phrases we hear at Nanoheal, that makes us different at what we do. Enabling Autonomic Resolutions PatentedTechnology using Six Key Principles Script less Automation Framework Detect, Diagnose,Resolve using automation. We adhere to our patented six key technology principles in everything we do, to meet our purpose.
  • 18. What is our unique vision?
  • 19. Be on every device to provide superior user experience by changing the way people live and work with technology. vision
  • 20. Why do we have this vision?
  • 21. There are growing challenges in the help-desk environment. Heterogeneous DeviceTypes Lack of a Proactive Help-Desk Approach InflexibleTraditional Support Channels Poor technologies are not yielding results
  • 22. Our core values make us who we are.
  • 23. What do our core values mean to us?
  • 24. Value #1 Contineo To touch or affect Touch the life of every device user. People like to feel cared for. Innovation starts with the heart and not the head.
  • 25. Value #2 Nitor To persevere Strive to make tech support autonomous. Never ever give up. Success is the sum of small efforts, so always be consistent.
  • 26. Value #3 Singularis Individual and unique Clients are people, not organizations. Be yourself and respect others. Be different from your competition.
  • 27. Value #4 Fides Trust or reliance Inspire trust through actions. Do not hoard knowledge, share it. Protect information, if it is legally required.
  • 28. Value #5 Volo Speed or move rapidly Execute everything with speed and agility. Fail Fast, learn faster. Rapidly experiment in a lean manner.
  • 29. Value #6 Qualitas Quality Create quality, unexampled product. Be result and success oriented. Use data and insights to drive business growth.
  • 30. We want to surround ourselves with the best people who intrinsically share our values to achieve our purpose and vision.
  • 31. Happy Customers Successful Employees Profitable Business We need to stay balanced to all three anchors.
  • 32. Happy Customers We need to meet the expectations of all our customers by delivering undeniable value and by transforming their helpdesk into a next generation helpdesk, driving visible return on investment.
  • 33. SuccessfulTalent We are committed to retaining our top talent, allowing them to do their best work, grow exponentially and feel purpose in what they do and share the company’s success.
  • 34. Profitable Business We have to strive to succeed in bringing the company’s vision to life and continue to make a difference to the world by being on every device and scaling across millions of devices around the globe.
  • 35. How will we look, feel and perform by 2018?
  • 36. Nanoheal’s VividVision of 2018 A highly satisfied and successful customer base Every employee is a rockstar.We are regarded as“The Best Place to Work” Large companies should want us on their portfolio. Reach USD 75 Million in Revenue Install base of 20 Million devices across the world And at the core of our business, we are making a major impact on all our stakeholders.
  • 37. Building a company we love. #CULTURECODE