This document discusses the culture at Nanoheal, a company that provides autonomous IT support for connected devices. It defines culture as alignment with company direction, individual mastery, working towards the purpose, and doing what is right. The company's purpose is to create an autonomous platform that can detect, diagnose, and resolve device issues without human intervention. Core values that drive the culture include caring for users, persevering to achieve autonomy, respecting individuals, inspiring trust, and creating high quality products. The company aims to have highly satisfied customers, highly successful employees, and a profitable business by 2018.

1. Culture Code

2. What comes to your mind when we talk about
culture?

3. What comes to your mind when
we talk about culture?
This ?

4. What comes to your mind when
we talk about culture?
This ?
This ?

5. What comes to your mind when
we talk about culture?
This ?
This ?
OrThis ?

6. But, that’s not how we define our culture…
All of this is definitely fun.

7. Culture is what happens when the
boss is not around.

8. So, what do we really mean by culture?

9. So, what do we really mean by culture?
Alignment to the
company’s direction.

10. So, what do we really mean by culture?
Alignment to the
company’s direction.
Individual development
of mastery.

11. So, what do we really mean by culture?
Alignment to the
company’s direction.
Individual development
of mastery.
Truly feel and work
towards the purpose.

12. So, what do we really mean by culture?
Alignment to the
company’s direction.
Individual development
of mastery.
Truly feel and work
towards the purpose.
Do what is right in
every situation.

13. What is our purpose?

14. A predictive self-healing platform for all connected devices that
can Detect, Diagnose and Resolve issues without human
intervention, creating the next generation IT service desk.

15. How are we accomplishing this purpose?

16. Original Equipment
Manufacturers
Enterprises and Large Infrastructure
Management Providers
Managed Services
Providers
By revolutionizing tech support through various different channels.
And touching the lives of many marquee customers.

17. The common phrases we hear at Nanoheal,
that makes us different at what we do.
Enabling Autonomic
Resolutions
PatentedTechnology
using Six Key Principles
Script less Automation
Framework
Detect, Diagnose,Resolve
using automation.
We adhere to our patented six key technology principles in
everything we do, to meet our purpose.

18. What is our unique vision?

19. Be on every device to provide superior
user experience by changing the way
people live and work with technology.
vision

20. Why do we have this vision?

21. There are growing challenges in the help-desk environment.
Heterogeneous
DeviceTypes
Lack of a Proactive
Help-Desk Approach
InflexibleTraditional
Support Channels
Poor technologies are
not yielding results

22. Our core values make us who we are.

23. What do our core values mean to us?

24. Value #1
Contineo
To touch or affect
Touch the life of every device user.
People like to feel cared for.
Innovation starts with the heart and not the head.

25. Value #2
Nitor
To persevere
Strive to make tech support autonomous.
Never ever give up.
Success is the sum of small efforts, so always be consistent.

26. Value #3
Singularis
Individual and unique
Clients are people, not organizations.
Be yourself and respect others.
Be different from your competition.

27. Value #4
Fides
Trust or reliance
Inspire trust through actions.
Do not hoard knowledge, share it.
Protect information, if it is legally required.

28. Value #5
Volo
Speed or move rapidly
Execute everything with speed and agility.
Fail Fast, learn faster.
Rapidly experiment in a lean manner.

29. Value #6
Qualitas
Quality
Create quality, unexampled product.
Be result and success oriented.
Use data and insights to drive business growth.

30. We want to surround ourselves with
the best people who intrinsically
share our values to achieve our
purpose and vision.

31. Happy Customers
Successful Employees Profitable Business
We need to stay balanced to all three anchors.

32. Happy Customers
We need to meet the expectations of all our customers by delivering
undeniable value and by transforming their helpdesk into a next
generation helpdesk, driving visible return on investment.

33. SuccessfulTalent
We are committed to retaining our top talent, allowing them to do their
best work, grow exponentially and feel purpose in what they do and
share the company’s success.

34. Profitable Business
We have to strive to succeed in bringing the company’s vision to life and
continue to make a difference to the world by being on every device and
scaling across millions of devices around the globe.

35. How will we look, feel and perform by 2018?

36. Nanoheal’s VividVision
of 2018
A highly satisfied
and successful
customer base
Every employee is
a rockstar.We are
regarded as“The
Best Place to
Work”
Large companies
should want us
on their
portfolio.
Reach USD 75
Million in
Revenue
Install base of 20
Million devices
across the world
And at the core of our business,
we are making a major impact on
all our stakeholders.

37. Building a company we love.
#CULTURECODE