The Most Influential CTOs to Follow in the Middle East (1).pdf

,
,
,
,
Innovation is the
outcome of a habit,
not a random act.
- Sukant Ratnakar

Empowering
Possibili es:
Where
Innova on
Knows No Limits
Human civilization has continuously pushed the
limits of discovery to produce tools that increase
our skills and improve our quality of life,
beginning with the invention of the wheel and continuing
with the development of smartphones and artificial
intelligence. Every advancement has come from those who
dared to question the established quo, who refused to accept
things as they were, and who instead saw a time when the
impossibly difficult became achievable.
Take, for example, the pioneers of the digital age who
transformed the way we communicate, work, and interact
with the world. They saw beyond the limitations of
traditional methods and embraced technology as a means to
revolutionize industries and empower individuals. From
Steve Jobs fantasizing about a world where everyone had a
computer in their pocket to Mark Zuckerberg connecting
billions of people through social networking, these thinkers
epitomize the spirit of transmuting the norm.
In our latest edition of The CIO World, The Most
Influential CTOs to Follow in the Middle East, we

highlight Chief Technology Officers who similarly have a
vision for a better world and are developing technologies
that challenge the status quo. These individuals are at the
vanguard of invention, leveraging their expertise and
creativity to drive meaningful change across various
industries.
From modifying healthcare with unconventional medical
devices to diversification of transportation with autonomous
vehicles, these CTOs are pioneering solutions that have the
potential to transform our lives for the better. By stretching
the limits of what is possible, they are not only redefining
their respective fields but also inspiring others to dream big
and pursue their own visions of a brighter future.
Have a great read ahead!
Alaya Brown

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Featuring
Featuring
Featuring
Company
Company
Company
Brief
Brief
Brief
Akshay Garg
CTO
Mahameru Innova ons
LLC
maha-meru.com
Akshay Garg, a
computer engineer
skilled in analog and
digital systems,
possesses deep insights
into marke ng
principles, specializing
in business strategy.
He is collabora ve and
self-mo vated, and he
excels at problem-
solving.
Faisal Albirdisi
CTO
Noor Energy 1
noorenergy.ae
Faisal began his journey
with renewable energy
during college, inspired
by solar energy's
immense poten al.
His research sparked a
love for sustainability,
which fueled a lifelong
dedica on to
innova on and
learning.
Lari Partanen
CTO
Robert MacMillan
CTO
Telr
telr.com
Mondia Digital
mondiadigital.com
Lari Partanen, with
experience from
Network Interna onal
and NRS Interna onal
and a Master of
Science, offers
exper se in leadership,
customer rela ons,
requirements analysis,
SDLC, Linux, and more.
Robert MacMillan, a
seasoned consultant,
boasts 25 years in IT.
Proficient in coding, his
focus lies in strategy
and tech alignment,
pioneering trends
globally. Experienced in
diverse markets, he
excels in leadership.
Mohamed Youssef
CTO
AYM Solu ons
aym-solu ons.com
As an interna onally
recognized and
accomplished leader in
the realm of Digital
Health solu ons
development, Youssef is
not just naviga ng the
currents of technological
innova on; he's char ng
a course toward a future
where technology and
healthcare seamlessly
converge for the benefit
of all.
Saif Ahmad
CTO
Quara Holding
quaraholding.com
Saif, an experienced IT
leader in so ware
engineering, boasts over
20 years of exper se. He
excels at architec ng
scalable systems across
the internet and e-
commerce sectors.
Skilled in JavaEE and
open-source tech, with
extensive team
management experience.
Muhammad Aslam
CTO
Shiras Ahamed
CTO
Moro Hub
morohub.com
ENEXT
enex echnology.com
Muhammad Aslam, an
experienced Head of
Informa on
Technology, boasts a
proven track record in
banking. Proficient in
banking innova on,
digi za on, data center
management, IT
infrastructure, and
CRM. Holds an MBA
from Southeastern
University.
With a remarkable 16-
year tenure in IT, Shiras
elevates Enext to
unprecedented levels,
blending visionary tech
passion with He
orchestrates tech
strategies in alignment
with business goals,
fostering an innova ve
culture.
Khaled Rashad
CTO
Kaso
kaso.ai
Khaled, a dis nguished
technologist with two
decades of tech
exper se, comes on
board a er
contribu ng to the
success of the region’s
most successful tech
companies, Talabat and
Careem, and global
tech giants Microso
and Amazon.
Ramesh Murugesan
Chief Informa on
& Technology Officer
Al Gihaz Holding
algihaz.com
With a career spanning
over 22 years, Ramesh
stands as a strategic
visionary, naviga ng
the complex realms of
Digital Transforma on,
IT Service Delivery and
opera ons, and
pioneering IT project
management.

C T
Faisal Albirdisi
Driving Renewable Energy Change
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AGILE ADOPTION
ROADMAP!
THE RISE
OF DEVOPS!
RAMESH MURUGESAN
MOHAMED YOUSSEF
Tech Visionary Cultivating
a Sustainable Tomorrow
Exploring Agile
Development Principles
and Pitfalls for CTOs
Transforming IT
Operations for CTOs
A Pioneer's Journey in Digital
Transformation Leadership
Transforming Patient Care
Through Technology and
Expertise
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Faisal Albirdisi
CTO
Noor Energy 1

Creating an open environment where thoughts, concerns,
issues, and ideas are transparently shared empowers
ingenuity and allows for support to be channeled at the right
time and in the right manner, which enables us to be focused
on meeting the objectives set out and overcoming challenges.
The Most Inﬂuen al CTOs to Follow in the Middle East

Pioneering Sustainability and Energy Innovation in a
Hydrocarbon-Dependent Region!
Amidst the challenges posed by climate change and
the urgency to adopt sustainable energy solutions,
a global movement driven by innovation and
resolve is taking hold. With the undeniable consequences of
our dependence on fossil fuels becoming ever more
apparent, the pursuit of cleaner, alternative energy sources
has become an imperative mission. Climate change is not
just a distant problem but an undeniable reality that we face
on a daily basis. The evidence of rising temperatures, severe
weather conditions, and the rapid melting of ice sheets
reinforces the urgency for swift action. The primary culprit
behind this crisis is the burning of fossil fuels, which emits
a significant amount of greenhouse gases. It is a clear signal
that we can no longer turn a blind eye to this issue.
In this challenging landscape, individuals like Faisal
Albirdisi, CTO at Noor Energy 1, are inspiring beacons of
change. His journey in the energy sector, particularly in
renewables, showcases his unwavering commitment to
addressing pressing energy challenges and his dedication to
making a positive impact on our planet's future.
Faisal's foray into the renewable energy sector began during
his college days when he found himself captivated by the
incredible potential and applications of solar energy. His
curiosity led him to delve deeper into this field, setting the
stage for a lifelong pursuit of knowledge and innovation in
the world of sustainability.
Recognizing the need for a strong foundation to effect
change in the energy sector, Faisal pursued his education in
a field that aligned with his passion. This strategic decision
enabled him to not only gain expertise but also explore the
renewable energy sector from various angles.
Hailing from a region that heavily relies on hydrocarbons
for its energy needs, Faisal's unique position gave him a
profound understanding of the energy landscape.
Simultaneously, he couldn't ignore the abundant solar
resources that his region was blessed with. This duality
fueled his determination to bridge the gap between tradition
and innovation, between fossil fuels and renewables.
Faisal's journey in the energy sector was not just a career
choice; it was a calling. Driven by a deep-seated passion for
sustainability and a genuine concern for energy security, he
felt an undeniable urge to contribute to a more sustainable
future. He understood that the world needed pioneers who
could usher in an era of cleaner, more efficient energy.
Faisal's journey was further enriched by the incredible
opportunities he received right from the beginning of his
professional career. His placements at institutions that were
at the forefront of tackling energy transitions allowed him
to be part of the solution, not just an observer of the
problem. These experiences equipped him with the
knowledge, skills, and networks necessary to drive real
change.
Below are the highlights of the interview:
Inception Story: Transforming Dubai's Energy Landscape
Noor Energy 1 holds the distinction of being the world's
largest concentrated solar power (CSP) plant. As the fourth
phase of Sheikh Mohammed Bin Rashid Al Maktoum Solar
Park, its primary objective is to provide the Emirate of
Dubai and the UAE with continuous, clean, and sustainable
renewable energy. Boasting an impressive dispatchable
capacity of 950 MW, the plant incorporates a wide range of
commercially available and advanced solar technologies.
These include Bi-Facial Photovoltaics, the largest Parabolic
Troughs, and the Highest Concentrated Solar Tower. Noor
Energy 1 goes beyond being a mere power plant; it serves
as a powerful representation of how future energy
requirements can be fulfilled and acts as a catalyst for
much-needed positive change.
Insights on Leading the Utilities Industry
Faisal has had the privilege of serving at the higher
management level in the utility industry for several years,
most recently as the Chief Technical Officer (CTO) of the
record-breaking Noor Energy 1 PSC. His experience in this
role has been accelerated, rewarding, and dynamic. His
journey in the sector began in Saudi Arabia, specifically at
the King Abdullah City for Atomic and Renewable Energy
(KACARE). After completing his BSc in Electrical
Engineering, he joined the renewables team as a research
assistant focused on adaptive solar applications for the
region. He then pursued an MSc in the same field and
had the opportunity to intern with ACWA Power at
one of their first CSP Parabolic Trough Plants
in Morocco. This internship, combined with
his studies, solidified his interest in a
career in utilities and renewables.

Successfully managing
competing priorities and
meeting tight deadlines
necessitates a strategic
approach involving
meticulous planning,
effective resource
allocation, and a clear
focus on objectives.

After completing his graduate studies, Faisal made the
decision to continue his professional career with ACWA
Power. He values being part of a company and a family that
is dedicated to developing, delivering, and operating
complex infrastructure projects that have a lasting impact
on the utility services and societies they serve worldwide.
In his current role as Chief Technical Officer for Noor
Energy 1, Faisal's responsibilities include overseeing the
management of operational units and guiding them through
the critical phase of commercial operations. He strives to
empower an integrative operational organization and direct
collective efforts toward meeting organizational targets that
prioritize safety, reliability, and performance.
Alongside the technical aspects, a significant part of Faisal's
role involves staying ahead of industry trends and
regulatory changes. The utilities sector is undergoing a
transformative period, with a growing emphasis on
sustainability, renewable energy integration, and
digitalization. As CTO, Faisal takes on the responsibility of
ensuring that his organization effectively adapts to these
changes. This often involves collaborating with cross-
functional teams to develop and implement strategies that
align with these evolving needs and those of their clients.
Power of Mathematical Modeling and Advanced
Digitalization
In previous projects, Faisal has utilized their skills in
Mathematical Modeling, Python, C++, Matlab, and Physics.
These skills have been applied at Noor Energy 1 to adopt
modeling tools and advanced digitalization. By closely
monitoring the behavior of their units, they are able to make
informed decisions on a daily basis. This approach
maximizes production from the units and identifies areas for
value addition.
Approach to Program and Project Management
Faisal emphasized the importance of following a standard
approach in any business, project, or company. It is
essential to have clarity on the objectives and understand
the risks involved. By being prepared for potential setbacks
and controlling them early on, the impact can be
minimized. Trust and effective communication within the
team are crucial. Creating an open environment where
thoughts, concerns, issues, and ideas are transparently
shared enables innovation and ensures timely support. This
approach helps in staying focused on meeting the set
objectives and overcoming challenges. Regular engagement
with stakeholders is also vital for successful outcomes, as it
allows for resource management and quality planning.
Overcoming Complex Challenges to Deliver Reliable
Energy
There are many examples of experiences that may not fit
the typical definition of success but still provide valuable
knowledge. One such experience occurred in the recent
history of the writer's current role, during the operation of
the 1st CSP PT unit of Noor Energy 1. This phase required
active involvement from the EPC Contractor, Main
Equipment Suppliers, and O&M Contractor to ensure
reliable energy delivery to the grid while meeting the
company's needs and performance expectations. The
challenge involved not only addressing technical
operational issues and limitations in the complex and large-
scale unit but also fostering collaboration between teams
with different opinions and objectives. Despite the ongoing
nature of this challenge, it has been overcome by
implementing a transparent and concise operational
procedure. This procedure captures the collective objectives
of the different teams and connects them to a main objective
that benefits all stakeholders and the plant as a whole.
Cultural sensitivity and
understanding of
customs, traditions, and
working styles are also
crucial when working
with a diverse group of
individuals and
organizations from
different backgrounds.

By establishing clear responsibilities for each party and
individual, identifying effective communication and
reporting channels, and adopting streamlined workflows,
Noor Energy 1 has created a proactive working
environment. In this environment, all team members,
regardless of their affiliation, contribute as part of a unified
team working towards a shared goal.
Transforming Professional Growth
Education plays a vital role in shaping an individual's
professional development. It's not just about acquiring
technical knowledge and skills but also about the holistic
growth that occurs during one's educational journey. The
classroom is not the only place where learning takes place;
interactions with peers, extracurricular activities, and
exposure to diverse perspectives all contribute to personal
and professional growth.
Faisal's education had a significant impact on his
professional development. In addition to gaining valuable
technical knowledge, skills, and tools from the courses and
programs he participated in during his college years, his
interactions with peers outside the classrooms also
influenced his approach to leadership and project
management.
Proactive Approach to Staying Informed
Staying informed and continuously updating one's
knowledge is crucial in any professional field, especially in
rapidly evolving sectors like energy and utilities. Faisal's
proactive approach to staying updated serves as a prime
example of dedication to professional growth and
competence. He stays updated by regularly checking energy
and utility sector news feeds, engaging with business social
media platforms, and attending seminars, workshops, and
conferences related to the field. He actively participates in
conversations with key stakeholders and experts to enhance
his knowledge and insights.
Expert Communication Strategies
Effective communication is the lifeblood of any successful
endeavor, particularly in a professional context. Faisal's
approach to communication aligns perfectly with this
fundamental principle, emphasizing key strategies that are
both practical and considerate of diverse perspectives.
Communication strategies vary based on the situation,
objective, and status. Faisal always takes into account
certain key approaches for effective communication. These
include maintaining open and transparent channels of
communication among managed teams, actively listening,
and encouraging the sharing of ideas through open thought
sessions. Cultural sensitivity and understanding of customs,
traditions, and working styles are also crucial when
working with a diverse group of individuals and
organizations from different backgrounds.
Building Cultural Sensitivity in Diverse Teams
Faisal emphasizes that successfully managing competing
priorities and meeting tight deadlines necessitates a
strategic approach involving meticulous planning, effective
resource allocation, and a clear focus on objectives. Often,
multiple priorities demand equal attention and have
simultaneous deadlines. To address this challenge, it is
crucial to have a well-equipped team with diverse skillsets
and adequate support, enabling parallel workstreams and
the simultaneous pursuit of multiple objectives and
priorities. Faisal also underscores the significance of
cultural sensitivity and the understanding of customs,
traditions, and working styles while collaborating with
individuals and organizations from diverse backgrounds. By
emphasizing these aspects, effective communication and
collaboration can be fostered, leading to successful
outcomes in cross-cultural contexts.

,
,
,
,
The advance of technology is
based on making it t in so that
you don't really even notice it,
so it's part of everyday life.
- Bill Gates

Empowering Nature, Bridging Innovations, and Nurturing
Sustainable Food Futures!
In a world confronted by the challenges of climate
change, environmental degradation, and a growing
global population, the need to rethink our approach to
food production has never been more urgent. As we stand at
the intersection of innovation and sustainability, the
question arises: How can we empower nature to not only
feed the world but also evolve harmoniously with us?
Dominated by codes and algorithms, Akshay Garg, the
Chief Technology Officer at Mahameru Innovations
LLC, poses a question that transcends the boundaries of
traditional tech narratives. Armed with a dual Masters in
Computer Engineering and Business Management from the
University of Warwick, UK, he has not only delved deep
into the realms of AI and machine learning but has also
orchestrated the birth of a quick lime manufacturing plant
in Abu Dhabi, boasting a formidable production capacity of
500 tons per day.
His journey takes an intriguing turn as he recounts, "Over
the course of constructing and running the factory, I
realized that I wanted to direct all my knowledge and
experience towards a fundamental need of the hour:
nutritious and healthy food." His revelation, born from
years spent on the ground understanding the intricacies of
food production, led to the recognition of basic yet
overlooked requirements at the grassroots level.
Undeterred, Akshay and his brother embarked on a mission
to redefine the future of food production. Their vision
extends beyond technological marvels; it encompasses a
holistic approach, bridging the gap between cutting-edge
innovations and age-old farming wisdom. "We see the
future of food production as a hybrid of new and old
technologies that can empower nature to reach its potential
and evolve with us," he emphasizes.
Tech Visionary
Cultivating a
Sustainable Tomorrow
Akshay's commitment goes beyond the confines of his role;
it's a passionate endeavor to empower farmers worldwide
with knowledge and tools, ensuring they become stewards
of a sustainable food future. As he navigates the complex
terrain where silicon meets soil, he emerges not just as a
tech visionary but as a catalyst for a transformative journey,
sowing the seeds of a future where technology nurtures the
very essence of our sustenance.
Below are the interview highlights:
Could you please brief about Mahameru Innovations
and its inception story?
At Mahameru Innovations, we are a diverse group of
individuals hailing from various walks of life – Engineers,
CAs, Teachers, Farmers, Scientists… united by an
extraordinary vision: to rid our food chain of harmful
chemicals and create a new standard of food focused on
nutrition. Our collective efforts are dedicated to a singular
purpose that stands to benefit all life forms in nature. We're
not just about products; we're about empowering you with
solutions that resonate with nature's wisdom. Our ethos is
rooted in sustainability and cost-effectiveness, with a
commitment to integrating solutions seamlessly into their
native environments. From substrate structure design to
ingenious soil & water management, from outsmarting
pests to nurturing vibrant vegetation – we've devoted years
to R&D to craft solutions that span across agriculture,
animal farms, milling, and aquatic environments. They are
easy to adopt & solve multiple challenges simultaneously.
Our secret? A harmonious blend of Engineering, Biology,
and Agriculture.
Inception Story: During the quiet introspection forced upon
us by COVID-19, my brother and I found ourselves
reassessing our roles in the manufacturing business. We
shared a growing concern about the future we were shaping
for the next generation, which felt increasingly uncertain.
December, 2023 www.thecioworld.com
18

We believe that
innovation
starts with a
mindset. To
nurture this,
we've
established a
culture that
encourages
experimentation
and values
diverse
perspectives.
Akshay Garg
Chief Technology Oﬃcer
Mahameru
Innova ons LLC
19

Armed with time and a desire to make a meaningful impact,
we embarked on a journey to understand the potential crises
humanity might face over the next 50 years. Our
exploration led us to a crucial area: Food. Diving deep into
the food industry and farming, we uncovered alarming
truths. Farmers were exhausted from reliance on chemicals,
and consumers were increasingly frustrated by the lack of
access to nutritious food. This revelation was the catalyst
for a major shift. We decided to leverage our engineering
backgrounds to address these challenges head-on. Thus,
Mahameru Innovations was born, marking our
transformation from engineers to pioneers in sustainable
farming. Our mission was clear: We must provide farmers
with the right knowledge and technologies that they can use
to rejuvenate the land. Only then will consumers be able to
access nutritious, fresh food.
What strategies do you employ to drive innovation and
technological advancement within your organization,
and how do you prioritize technology projects and
initiatives to align with the company's goals and
objectives?
In our quest to drive innovation and technological
advancement at Mahameru Innovations, we focus on
creating an ecosystem where creativity and forward-
thinking are at the forefront.
We believe that innovation starts with a mindset. To nurture
this, we've established a culture that encourages
experimentation and values diverse perspectives. Regular
brainstorming sessions and cross-departmental
collaborations are integral to our routine, ensuring that fresh
ideas are continually generated and considered. Every
technological initiative is evaluated against our company's
overarching objectives. We ask ourselves: Does this project
propel us towards our vision of sustainable and eﬃcient
farming? How does it contribute to our commitment to
empowering farmers and delivering nutritious food to
consumers? By maintaining strict alignment with these
goals, we ensure that our technological advancements are
not just innovative but also deeply relevant to our mission.
Can you share an example of a successful technology
implementation that you have overseen and its impact
on the organization?
One particularly successful technology implementation I
oversaw was the integration of a graph database system
within our company. The primary objective of this initiative
was to revolutionize how we manage and utilize our diverse
data sources. We recognized a growing need to eﬃciently
integrate knowledge from various disciplines. Our existing
system was siloed, making data retrieval time-consuming
and often resulting in missed opportunities to identify
20

valuable interconnections between different datasets. To
address this, we chose to implement a graph database
system. This technology was selected for its ability to create
a dynamic, interconnected graph of our data. The
implementation process was multi-phased, involving initial
data mapping, the integration of varied types of data, and
extensive testing to ensure accuracy and efficiency. Training
sessions were also conducted to familiarize our team with
the new system. The introduction of the graph database
transformed our data handling capabilities.
We saw a significant reduction in search times—data
retrieval processes that previously took hours were reduced
to minutes. Moreover, the new system unearthed
unexpected links between data sources, providing us with
insights that were previously obscured. This led to more
informed decision-making and opened up new avenues for
innovation within our operational strategies. Beyond these
immediate benefits, the graph database has also set a
precedent for how we approach data integration and
analysis. It’s encouraging a more holistic view of our data
assets, fostering an environment where cross-functional
collaboration is more intuitive and productive. This
technology has not only enhanced our day-to-day
operations but has also significantly contributed to our
strategic planning and decision-making processes. We, as a
company, are now AI-ready.
How do you ensure the security and integrity of the
organization's technology infrastructure?
We utilize a cloud-based working environment for its
flexibility, scalability, and advanced security features. This
setup allows us to benefit from the latest security
technologies without the need for extensive in-house
infrastructure. We maintain on-premise computers. These
systems are secured with up-to-date antivirus software,
intrusion detection systems, and regular security audits.
Access to these computers is strictly controlled and
monitored, ensuring that only authorized personnel can use
them. A key component of our security strategy is our
firewall infrastructure. These firewalls are strategically
deployed both in our cloud environment and on-premise to
create a secure network perimeter. By combining cloud-
based solutions with secure on-premise practices and strong
firewall protection, we ensure a balanced approach to
security. This strategy allows us to maintain a highly secure
yet flexible technology infrastructure, aligning with our
organizational goals and the dynamic nature of our
operations.
What steps do you take to stay up-to-date with the latest
trends and advancements in technology?
I regularly attend industry conferences, webinars,
and seminars. These events not only provide information on
current technological advancements but also offer a
platform for networking with other professionals.
Exchanging ideas and experiences with peers is invaluable
for gaining practical insights into how new technologies are
being implemented across different sectors. One of my key
resources is the internet, where I actively follow technology
news and discussions on platforms like Reddit. Subreddits
dedicated to tech developments are valuable for real-time
insights and community discussions, which often provide
diverse perspectives and early indicators of emerging
trends. I have friends who work in various academic
institutions; they help keep me up to date with cutting-edge
research and upcoming technologies that have the potential
to transform our industry. Within our organization, we have
innovation teams dedicated to exploring new technologies.
These teams conduct research, run pilot projects, and report
on findings that could be beneficial for our company. This
internal flow of information is vital to keeping our practices
and strategies at the forefront of technological innovation.
How do you foster a collaborative and productive
relationship between the technology team and other
departments within the organization?
For major projects, we form joint teams comprising
members from the technology team and the relevant
department. This approach ensures that projects are guided
by both technical expertise and department-specific
knowledge, leading to more effective and tailored solutions.
I maintain an open-door policy, encouraging team members
from all departments to share their ideas, concerns, and
feedback directly with the technology team. Additionally,
regular feedback mechanisms are in place to continuously
gauge and improve the effectiveness of our collaborative
efforts.
Can you discuss any challenges you have faced as a
CTO and how you have overcome them?
As a CTO, you are constantly faced with challenges within
the company. Most challenges can be overcome by
providing the right mindset and direction.
21

Exploring Agile
Development
Principles and
Pitfalls for
CTOs
22

Agility has emerged as a cornerstone principle for
organizations striving to remain competitive and
responsive to market demands. Agile development
methodologies offer a flexible and iterative approach to
project management, enabling teams to adapt quickly to
changes and deliver value incrementally. However, while
the benefits of agile development are widely recognized,
CTOs must navigate several principles and potential pitfalls
to effectively implement and leverage agile practices within
their organizations.
Understanding Agile Development
At its core, agile development is a mindset that prioritizes
collaboration, adaptability, and customer feedback. Unlike
traditional waterfall methodologies, which follow a linear
sequence of planning, development, testing, and
deployment, agile approaches promote continuous iteration
and improvement throughout the development lifecycle.
The Agile Manifesto, a foundational document for agile
practitioners, outlines four key values:
Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change by following a plan
These values emphasize the importance of people-centric
approaches, delivering tangible results, engaging with
customers, and embracing change.
Principles of Agile Development for CTOs
CTOs play a crucial role in driving the adoption and
implementation of agile development within their
organizations. Here are some key principles they should
consider:
Empower Cross-Functional Teams: Agile development
thrives on collaboration between individuals with diverse
skills and perspectives. CTOs should encourage the
formation of cross-functional teams comprising developers,
designers, testers, and product owners who work closely
together to deliver value.
Iterative Planning and Delivery: Instead of extensive
upfront planning, agile development favors iterative cycles
of planning, execution, and review. CTOs should promote a
culture of continuous improvement where teams regularly
reflect on their progress and adjust their plans accordingly.
Agile Adop on Roadmap!
23

Embrace Change: Agile teams welcome change as a natural
part of the development process. CTOs should foster an
environment where stakeholders feel comfortable
requesting changes and teams can respond swiftly to new
requirements or priorities.
Focus on Delivering Value: The primary goal of agile
development is to deliver working software that meets
customer needs. CTOs should ensure that teams prioritize
features and tasks based on their business value, focusing
on the most critical requirements first.
Encourage Feedback and Adaptation: Regular feedback
loops are essential for guiding the direction of development
efforts. CTOs should establish mechanisms for collecting
feedback from customers, stakeholders, and team members,
enabling teams to adapt their plans and solutions as needed.
Pitfalls to Avoid
While agile development offers numerous benefits, CTOs
must be mindful of potential pitfalls that can hinder its
success:
Overemphasis on Speed: While agility emphasizes fast-
paced delivery, prioritizing speed over quality can lead to
technical debt, bugs, and unsustainable development
practices. CTOs should emphasize the importance of
maintaining a balance between velocity and quality to
ensure long-term success.
Lack of Alignment with Business Objectives: Agile teams
may become too focused on delivering features without
considering their alignment with overall business goals.
CTOs should provide clear direction and context to ensure
that teams understand the broader objectives behind their
work.
Resistance to Change: Implementing agile practices often
requires a cultural shift within an organization. Resistance
to change from stakeholders or team members can impede
progress and undermine the effectiveness of agile
initiatives. CTOs should proactively address resistance by
fostering open communication, providing training and
support, and leading by example.
Poorly Defined Roles and Responsibilities: Without clear
roles and responsibilities, agile teams may struggle to
collaborate effectively and make timely decisions. CTOs
should ensure that team members understand their roles and
how they contribute to the overall success of the project.
Lack of Continuous Improvement: Agile development is
founded on the principle of continuous improvement, but
organizations may fall into the trap of complacency or
stagnation. CTOs should promote a culture of learning and
experimentation, encouraging teams to regularly reflect on
their processes and identify opportunities for enhancement.
Conclusion
Agile development offers a powerful framework for
delivering value quickly and responsively in today's fast-
paced digital landscape. However, CTOs must approach
agile adoption thoughtfully, understanding its underlying
principles and potential pitfalls. By empowering cross-
functional teams, embracing change, and fostering a culture
of continuous improvement, CTOs can leverage agile
development to drive innovation and achieve sustainable
growth within their organizations.
- Alaya Brown
24

Mastering the Fusion of Business and Computer Science for
Enhanced Patient Care and Value-Based Healthcare!
Can technology redefine the future of healthcare?
This pivotal question has become the guiding force
behind the groundbreaking work of Mohamed
Youssef, Chief Technology Officer at AYM Solutions. As
an internationally recognized and accomplished leader in
the realm of Digital Health solutions development, he is not
just navigating the currents of technological innovation;
he's charting a course toward a future where technology and
healthcare seamlessly converge for the benefit of all.
Youssef's journey to the forefront of digital health
leadership is as impressive as the solutions he envisions.
Armed with a master's degree in business administration
from the University of Strathclyde and currently pursuing a
Master's degree in Computer Science from Virginia
Commonwealth University, his academic trajectory has
been a deliberate exploration of the intersection between
technology and healthcare.
His passion for this convergence is not merely academic;
it's deeply rooted in a commitment to enhancing patient
care and outcomes within a value-based healthcare
framework. Youssef's mission is clear: to leverage
technology as a catalyst for positive change in the
healthcare landscape.
At the helm of AYM Solutions, he is the driving force
behind the technical vision that propels the company
forward. His innovative and forward-thinking approach has
not only earned him international recognition but has also
positioned AYM Solutions as a trailblazer in the digital
health arena.
In an era where the digitization of healthcare is not just a
luxury but a necessity, Youssef stands as a beacon of
inspiration. His journey, marked by a relentless pursuit of
knowledge and a dedication to transformative solutions,
signifies a paradigm shift in the way we approach
healthcare in a technologically driven world.
Below are the interview highlights:
Could you please brief on AYM Solutions and its
inception story?
AYM Solutions is a software development company
specializing in providing digitalization solutions for the
healthcare sector. AYM Solutions has the only fully
proprietary technology platform that was developed
specifically for the Middle East and was not developed
through acquisitions. This means comprehensive workflows
and outstanding service and support.
AYM Solutions has incepted out of the Middle-East market
need for healthcare solutions that perfectly fit the settings of
healthcare systems in the Middle East rather than importing
solutions developed for US or European markets that
require extensive efforts to bend them to fit healthcare
system workflows and business targets.
objectives?
We cultivate an environment where
creativity is encouraged and everyone
feels empowered to share ideas. This
inclusive culture sparks innovation at all
levels of the organization.
26

Mohamed Youssef
Chief Technology Officer
AYM Solu ons
At AYM Solutions, fostering innovation and technological
advancement is a core focus. We employ several strategies
to drive this forward:
• Culture of Innovation: We cultivate an environment
where creativity is encouraged and everyone feels
empowered to share ideas. This inclusive culture sparks
innovation at all levels of the organization.
• Continuous Learning: We invest in our team's
development by providing opportunities for learning
and upskilling. Staying updated with the latest
technologies is crucial for us to innovate effectively.
• Cross-Functional Collaboration: We promote
collaboration between different departments. This
ensures that diverse perspectives come together to
solve problems and generate innovative solutions.
• Research and Development (R&D): A dedicated R&D
team focuses on exploring emerging technologies and
their potential applications to stay ahead in the
industry.
• Agile Approach: We embrace an agile methodology to
swiftly adapt to changes and iterate on ideas. This
allows us to test concepts, gather feedback, and refine
solutions efficiently.
When it comes to prioritizing technology projects and
initiatives, we align them with the company's goals and
objectives by:
• Understanding Business Needs: We closely collaborate
with stakeholders to comprehend business priorities,
challenges, and opportunities.
• Impact Assessment: Each proposed project undergoes
rigorous evaluation to determine its potential impact on
the company's goals, customer satisfaction, revenue,
and operational efficiency.
• Risk Analysis: We assess the risks associated with each
project to ensure that the chosen initiatives are feasible
and align with the company's risk tolerance.
• Resource Allocation: We allocate resources based on
project priorities, considering factors such as urgency,
potential ROI, and strategic importance to the
organization.
• Regular Review and Adaptation: We continuously
monitor project progress and reassess priorities if
needed to ensure that our technology initiatives stay
aligned with the evolving needs of the company.
27

Implementation of real-time Clinical Decision Support
Software for Dubai Health Facilities. The software
unprecedentedly unifies the medical necessity guidelines
along with physicians’s practices to ensure the best
utilization and management of facility services and the best
patient outcome. This project did put AYM Solutions on top
of healthcare digital solution providers, as we proved that
digital health solutions tailored for the Middle-East market
have a greater impact on business outcomes than any other
solutions adopted.
AYM Solutions is adopting Zero-Trust Architecture which
provides many benefits in securing our technology
infrastructure, including the following:
• Enhanced Security Posture: ZTA fundamentally
challenges the traditional perimeter-based security
model by assuming that no user or system, inside or
outside the network, should be trusted by default. This
approach minimizes the risk of breaches and
unauthorized access.
• Granular Access Controls: ZTA focuses on strict access
controls based on identity verification, device health,
and other contextual factors. It allows us to implement
granular access policies, ensuring that users only have
access to the specific resources they need for their
roles.
• Reduced Attack Surface: By implementing ZTA, we
reduce the attack surface by segmenting the network
and enforcing strict controls on data access. Even if
one part of the system is compromised, it limits the
lateral movement of threats, minimizing potential
damage.
• Adaptability and Flexibility: ZTA is adaptable to
various environments, including cloud-based, on-
premises, and hybrid infrastructures. This flexibility
allows us to scale security measures alongside business
growth and technological advancements.
• Improved Visibility and Monitoring: ZTA provides
enhanced visibility into network traffic, user behavior,
and device health. This visibility enables us to detect
anomalies more effectively and respond to potential
threats in real time.
• Regulatory Compliance: With its emphasis on identity-
centric security and continuous monitoring, ZTA helps
in meeting compliance requirements more effectively,
which is crucial in various industries with stringent
regulations.
• User Experience: Contrary to the belief that stringent
security measures might hinder the user experience,
ZTA can actually improve it. With access tailored to
specific needs and the ability to work from various
devices securely, employees experience smoother
workflows.
• Continuous Learning Culture: We encourage our teams
to engage in continuous learning. This includes
attending workshops, seminars, and industry
conferences to stay abreast of the latest advancements.
• Industry Networking: We actively participate in
industry forums, collaborate with other technology
leaders, and engage in partnerships. This not only
fosters relationships but also allows us to exchange
insights and stay updated on emerging trends.
• Monitoring Tech Publications and Research: We
regularly follow reputable tech publications, research
papers, and analyst reports. This helps us understand
emerging technologies and their potential impact on
various industries.
• Internal Knowledge Sharing: Within our organization,
we emphasize knowledge sharing. Teams regularly
conduct internal sessions, sharing their learnings from
experiments, projects, and external events.
• Engagement with Technology Communities:
Participation in online forums, tech communities, and
open-source projects allows us to tap into collective
knowledge and stay informed about evolving
technologies.
• Collaboration with Innovators: We actively seek
collaborations with startups, academia, and research
institutions. This collaboration often exposes us to
groundbreaking technologies and innovative solutions.
• Technology Evaluation and Experimentation: We
regularly evaluate new technologies through proof-of-
concepts and experimentation. This hands-on approach
helps us understand the practical implications and
potential applications of emerging technology.
28

• Open Communication Channels: We ensure open lines
of communication between tech teams and other
departments. Regular meetings, both formal and
informal, facilitate discussions, idea-sharing, and
problem-solving.
• Cross-Departmental Projects: Encouraging
collaboration through joint projects helps break down
silos. By working together on initiatives that involve
multiple departments, teams gain a deeper
understanding of each other's goals and challenges.
• Understanding Business Objectives: Technology teams
are encouraged to understand the specific goals and
needs of other departments. This helps in aligning
technology solutions with the broader organizational
objectives.
• Collaborative Decision-Making: Involving
representatives from different departments in decision-
making processes regarding technology
implementations ensures that solutions meet diverse
needs and concerns.
• Training and Knowledge Sharing: Providing training
sessions and resources about technological
advancements to non-tech departments helps bridge the
knowledge gap and encourages informed discussions.
• Shared Metrics and Goals: Establishing shared metrics
and goals across departments promotes a sense of
collective responsibility. It aligns everyone towards
common objectives, fostering collaboration to achieve
those goals.
• Feedback Loops: Creating mechanisms for feedback
and improvement ensures continuous improvement in
collaboration processes. Regular feedback from
different departments helps refine technology solutions
to better suit their needs.
• Cultural Integration: Cultivating a company culture
that values and promotes collaboration across
departments is essential. Recognizing and celebrating
successful collaborative efforts reinforces this culture.
29

30

Transforming IT
for CTOs
Operations
The role of Chief Technology Officers (CTOs) has
become increasingly complex. As businesses strive
to innovate and adapt to changing market demands,
CTOs are tasked with driving efficiency, agility, and
reliability in IT operations. One approach that has gained
significant traction in recent years is DevOps, a
methodology that emphasizes collaboration, automation,
and integration between development and operations teams.
In this article, we'll explore the rise of DevOps and its
transformative impact on IT operations for CTOs.
Understanding DevOps
DevOps is not merely a set of tools or practices; it's a
cultural and organizational shift that aims to break down
silos between development (Dev) and operations (Ops)
teams. Traditional software development processes often
involve separate teams responsible for writing code and
managing infrastructure. This siloed approach can lead to
communication bottlenecks, slower deployment cycles, and
an increased risk of errors.
DevOps seeks to address these challenges by fostering a
culture of collaboration and shared responsibility. It
encourages teams to work together throughout the entire
software development lifecycle, from planning and coding
to testing, deployment, and monitoring. By breaking down
barriers between development and operations, DevOps
promotes faster delivery of high-quality software while
improving overall efficiency and reliability.
Key Principles of DevOps
At the heart of DevOps are several key principles that guide
its implementation:
The Rise of DevOps!
31

Automation: Automation is a cornerstone of DevOps,
enabling teams to streamline repetitive tasks such as
provisioning infrastructure, configuring environments, and
deploying code. By automating these processes, CTOs can
accelerate delivery timelines, reduce human error, and
increase productivity.
Continuous Integration and Continuous Deployment
(CI/CD): CI/CD practices involve integrating code changes
into a shared repository frequently and automatically testing
and deploying these changes to production environments.
This iterative approach allows teams to deliver software
updates rapidly and with confidence, leading to shorter
release cycles and faster time-to-market.
Infrastructure as Code (IaC): IaC is a practice that involves
managing and provisioning infrastructure using code and
automation tools. By treating infrastructure as code, CTOs
can easily replicate and scale environments, maintain
consistency across deployments, and improve traceability
and auditability.
Monitoring and Feedback: DevOps emphasizes the
importance of monitoring applications and infrastructure in
real-time to detect and respond to issues proactively. By
collecting and analyzing metrics and logs, CTOs can gain
valuable insights into system performance, user experience,
and business impact, enabling continuous improvement and
optimization.
Culture of Collaboration: Perhaps the most critical aspect of
DevOps is its focus on fostering a culture of collaboration,
transparency, and shared ownership. By breaking down
organizational silos and promoting cross-functional teams,
CTOs can facilitate better communication, knowledge
sharing, and innovation across the entire organization.
Benefits of DevOps for CTOs
The adoption of DevOps offers numerous benefits for CTOs
and their organizations:
Improved Agility: DevOps enables organizations to respond
quickly to changing market conditions and customer
requirements by accelerating the delivery of software
updates and features.
Enhanced Quality: By automating testing and deployment
processes and fostering a culture of continuous
improvement, DevOps helps ensure the delivery of high-
quality software that meets user expectations.
Increased Efficiency: Automation and streamlining of
workflows reduce manual effort and eliminate bottlenecks,
allowing teams to focus on value-added tasks and
innovation.
Greater Reliability: DevOps practices such as CI/CD and
infrastructure as code helps minimize errors and downtime,
leading to more reliable and resilient systems.
Cost Savings: By optimizing resource utilization, reducing
waste, and mitigating the risk of costly outages, DevOps
can result in significant cost savings for organizations.
Challenges of Implementing DevOps
While the benefits of DevOps are undeniable, implementing
DevOps practices can pose challenges for CTOs:
Cultural Resistance: Shifting to a DevOps culture requires
buy-in from stakeholders across the organization and may
encounter resistance from teams accustomed to traditional
ways of working.
Technical Complexity: Adopting DevOps practices often
involves integrating a diverse set of tools and technologies,
which can introduce technical complexity and require the
upskilling of team members.
Organizational Silos: Overcoming organizational silos and
promoting collaboration between traditionally separate
teams can be challenging and may require changes to
reporting structures and incentives.
Security and Compliance: Ensuring the security and
compliance of software delivery pipelines and
infrastructure-as-code templates is essential but may require
additional processes and controls.
Conclusion
In an increasingly competitive and fast-paced digital
landscape, CTOs must embrace innovative approaches to IT
operations to stay ahead of the curve. DevOps offers a
compelling framework for transforming IT operations by
promoting collaboration, automation, and continuous
improvement. By embracing DevOps principles and
practices, CTOs can drive agility, reliability, and efficiency
in their organizations, ultimately delivering greater value to
customers and stakeholders alike.
- Alaya Brown
32

,
,
The Internet is
becoming the town
square for the global
village of tomorrow.
- Bill Gates

22+ Years of Shaping the Future through Technology,
Leadership and Sustainability!
Can technology truly reshape the future, or is it
merely a tool we wield in the present? This
question, though seemingly straightforward, opens
the door to a profound exploration of the transformative
journey led by Ramesh Murugesan, the Chief
Information & Technology Officer at Al Gihaz Holding.
With a career spanning over 22 years, he stands as a
strategic visionary, navigating the complex realms of
Digital Transformation, IT Service Delivery and operations,
and pioneering IT project management.
Ramesh has emerged as a trailblazer, steering cross-
functional teams in designing and integrating cutting-edge
technological solutions. His expertise goes beyond
conventional realms, touching on Digital Transformation,
Cloud Computing, ERP systems, Cybersecurity, Artificial
Intelligence, and more. His leadership style is marked by a
focus on acquiring and developing high-performing leaders,
fostering a culture of excellence that fuels innovation.
Beyond the boardrooms and technological landscapes,
Ramesh is a seasoned public speaker, sharing insights on
the critical facets of IT, including Next-Gen Infrastructure,
Robotic Process Automation, Asset Management, and
Organization Change Management. His ability to build
customer journey and empathy maps has been instrumental
in fostering a digital transformation culture, reinforced by
robust business partnerships.
Ramesh's influence extends into the realm of environmental
sustainability, championing the cause of paperless office
culture to reduce the carbon footprint and aligning with the
net-zero vision of the Kingdom. Notably, he has pioneered
the implementation of a hybrid workplace culture,
showcasing his ability to adapt and lead in the ever-
changing dynamics of the modern workplace.
Join us as we delve into the captivating narrative of
Ramesh's journey, unlocking the potential of tomorrow
through the lens of digital transformation and technological
leadership.
Could you please brief about Al Gihaz and its inception
story?
Al Gihaz is a diversified Saudi Arabian company with more
than 48 successful years of providing integrated solutions
for conventional energy, renewal energy, communications
infrastructure, security services, and experimental projects.
This is applied through investing in internal expertise as
well as partnering with experts in their own fields. Al Gihaz
is expanding into new industries to capitalize on the growth
opportunities offered within the kingdom and offshore.
objectives?
To enhance my knowledge further, I've
subscribed to Gartner's IT Leadership seat,
which provides me with invaluable advisory
support from Gartner. These efforts ensure
that I remain well-informed and equipped to
navigate the dynamic landscape of technology.
34

In steering innovation and technological progress within
our organization, we adhere to a 'Remote-first and Cloud-
first' strategy. Our approach to prioritizing technology
projects revolves around a dual focus: first, assessing the
ease of implementation, and second, evaluating the
potential business value each initiative brings. This
thoughtful combination ensures that our technological
endeavors align seamlessly with the company's overarching
goals and objectives.
• Digital Transformation – When I joined Al Gihaz the
Automation /System Maturity level: was 30 ~ 40% and
the System Utilization Maturity level: was 25 ~ 30%.
organizations, and Enterprise Resource Planning (ERP)
projects are no exception. Gartner estimates that 55%
to 75% of all ERP projects fail to meet their objectives.
Business Process Management, ERP cloud
implementation, and integration with various systems
for the Holding Company and its subsidiaries. The
implementation covers the Procure-To-Pay, Order-To-
Cash, Hire-To-Retire, Business Processes of Financials
(Human Capital Management, Supply Chain
Management, Projects and Portfolio Management,
Saudi Payroll, Warehouse Management, Maintenance,
Treasury (Business to Banking Integration), Bank
Facility Management (LG, LC), Vehicle & Equipment
Lease & Rental Solution, and Utilities Payment.
• Digital workplace: Document Management System -
Driving paperless office work environment by
implementing a paperless office policy to support Net-
Zero Vision; reducing paper usage by 80%+ in 12
months.
• Enterprise-wide Knowledge Management System
Implementation to Capture Lessons Learned (LL),
Construction Support (CS), and Ask Expert (AE).
• Hybrid workplace culture implementation by
integrating Ms-Teams calling solution with Cisco Call
Manager, which reduces the international calling cost
at the captive centers.
Ensuring the security and integrity of the organization's
technology infrastructure involves a comprehensive
approach. We've implemented a robust Cybersecurity
Management System, established stringent security
controls, and proudly received the Aramco Cybersecurity
Compliance Certification. Additionally, we've taken strides
in fortifying our defenses by implementing cutting-edge
Next-Gen Endpoint Detection and Response technologies.
To address vulnerabilities at the communication level,
we've also integrated an advanced email security solution,
effectively minimizing the impact of spam emails. Our
commitment to a multi-layered security strategy
underscores our dedication to safeguarding the
organization's technological assets.
I actively participate in tech conferences and summits.
Additionally, I contribute as a public speaker at technology
summits, sharing insights and learning from industry peers.
To enhance my knowledge further, I've subscribed to
Gartner's IT Leadership seat, which provides me with
invaluable advisory support from Gartner. These efforts
ensure that I remain well-informed and equipped to
navigate the dynamic landscape of technology.
To nurture a collaborative and productive relationship
between the technology team and other departments, we've
instituted a Business Process Transformation Committee.
Ramesh Murugesan
Chief Informa on &
Technology Officer
Al Gihaz Holding
35

This committee is composed of key figures, including the
Business Functional Track Team Head, Champions, and IT
Leads.
On a weekly basis, we conduct IT roadmap reviews with
the Business Functional Track Team Head and associated
members. These sessions serve as a platform to collectively
establish priorities and meticulously monitor the progress of
project deliveries. This structured approach ensures
seamless communication and alignment between the
technology team and other integral departments, fostering a
spirit of collaboration and efficiency.
Can you discuss any challenges you have faced as a
CTO and how you have overcome them?
Addressing challenges in my role as a Chief Technology
Officer (CTO) has been a dynamic journey. One notable
challenge has been managing the constant turnover of team
members, which inherently triggers shifts in processes and
consequently impacts the maturity of our technology.
Additionally, navigating through the frequent changes in
business requirements and grappling with unclear master
data have posed difficulties, contributing to some projects
exceeding their planned timelines. Overcoming these
challenges has required a combination of adaptability,
strategic planning, and a commitment to refining our
processes to maintain technological resilience and project
efficiency.
How do you promote a culture of continuous learning
and professional development within your technology
team?
Fostering a culture of ongoing learning and professional
development within our technology team involves several
strategic initiatives. We actively encourage attendance at
seminars and facilitate exposure to new technologies.
Additionally, we mandate that each team member obtain at
least one certification per year to stay abreast of industry
advancements. Moreover, we conduct technology
awareness roadshows, creating an environment that not
only embraces continuous learning but also ensures our
team is well-versed in the latest technological trends.
What are your thoughts on emerging technologies such
as artificial intelligence, blockchain, and the Internet of
Things, and how do you see them impacting your
industry?
I believe emerging technologies like artificial intelligence,
blockchain, and the Internet of Things are poised to
significantly impact our industry. As a labor-intensive
organization, incorporating augmented reality and digital
twins becomes crucial to optimizing resource allocation,
particularly by avoiding skilled personnel spending
excessive time traveling to remote sites. The integration of
AI holds immense potential for mitigating health and safety
incidents, providing an effective means of control in our
operational landscape. These technologies represent not just
advancements but strategic tools that can streamline
processes and enhance overall efficiency in our
organization.
Please give us a few testimonials from your clients and
awards or recognition that accurately highlight your
achievements in the corporate niche.
• CIO of the Year 2023 from CXO DX LEAP Media
Solutions in 2023
• ICT Leadership Award in 2023 from CXO Insight
Middle East
• Top CISO Award in Construction & Engineering
Industry from QNA
• Best Digital Transformation Projects Award in the Data
& AI Summit in Riyadh;
36

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