This edition features a handful of business leaders Singapore's Top 10 Leaders Shaping the Future of Finance Industry several sectors that are at the forefront of leading us into a digital future.

1. TOP 10 LEADERS
Shaping
the
Futureof
Finance Industry
Z A I D
Al-
Yaeesh
Pioneering Financial Growth with Purpose
VOL:
11
ISSUE:
02
2023

4. 06.
Cover
Story
Pioneering Financial Growth
with Purpose
ZaidAl-
Yaeesh

5. Contents:
Articles
Articles
How to Stay Ahead?
The Impacts of Economic Trends
on Small Businesses
Cell Phones and Beyond!
The Tech-Driven Path to
Poverty Allevia on
18.
30.
22.Joyce Hunter
14.Vineesha Satwani
26.Amina H. Haji
CxO’s

6. Igni ng Vision,
Inspiring Ac on
The finance industry often gets overlooked and
deemed dull, challenging, and uninspiring.
Interestingly, the more it's neglected and not
prioritized, the more benefits it continues to offer. In the
constantly changing world of finance, leaders play a crucial
role in guiding the industry toward innovation, inclusivity,
and sustainable growth. Financing companies, at the core of
this dynamic sector, serve a vital function by linking
aspirations with the capital needed to achieve them.
Financing companies serve as the engines driving economic
progress. Their primary function is to provide individuals,
businesses, and organizations with the financial resources
they need to pursue their goals. Whether through loans,
credit facilities, or investment vehicles, these companies
form the backbone of the financial ecosystem, facilitating
the flow of capital that fuels entrepreneurial ventures,
corporate expansions, and personal aspirations.
The need for financing is pervasive, encompassing a diverse
array of individuals and entities. Entrepreneurs launching
startups, established businesses seeking expansion, and
individuals navigating life's significant milestones, such as
home purchases, education, or medical expenses, all turn to
finance to bridge the gap between vision and reality. In
essence, financing becomes a catalyst for progress,
empowering those with ambitions that require financial
support.

7. Finance leaders play a crucial role in shaping the landscape
of accessibility and responsible financial practices. Through
strategic vision, ethical governance, and innovative
solutions, these leaders ensure that financing is not just a
transaction but a pathway to empowerment. They design
frameworks that promote financial inclusivity, spearhead
initiatives to support underrepresented sectors, and drive the
industry towards sustainability. In doing so, finance leaders
become architects of a future where financial assistance is
not only accessible but also a force for positive change,
creating a more resilient and equitable financial ecosystem.
Highlighting such finance enthusiasts, our latest edition of
The CIO World, "Top 10 Leaders Shaping the Future of
the Finance Industry," showcases leaders who exemplify
and possess these values. These individuals not only
achieve extraordinary success, but they also serve as flames
of inspiration, inspiring others to dream and learn. Through
exclusive stories, we delve into the journeys of these
visionary leaders, demonstrating their devotion to
cultivating progress, growth, and a shared vision for a
greater tomorrow.
Have a great read ahead!

8. Z A I D
Al-
Yaeesh
Pioneering Financial Growth with Purpose
,,
,
,
Prioritize gaining experience in the
nance industry before aiming for a
CEO position. This can involve
working in various roles in nance
companies, such as accounting, risk
management, or investment banking.
C O V E R S T O R Y

9. Zaid Abdullah
Al-Yaeesh
CEO
Tayseer Arabian
Financing Company

10. Balancing Personal Passion, Professional Opportunity, and
Societal Impact!
Anew paradigm that prioritizes purpose over
financial development is emerging in the dynamic
world of business and finance. Today’s visionary
leaders are proving that achieving financial growth can go
hand in hand with a bigger goal that helps society, the
planet, and the bottom line. Gone are the days when profit
was the only metric of success.
Meet Zaid Abdullah Al-Yaeesh, the visionary CEO at the
helm of Tayseer Arabian Financing Company. With a
journey inspired by multifaceted motivations, he has
become a driving force in the finance sector, propelling not
only his success but also contributing to the prosperity of
his community.
Zaid’s foray into the finance world wasn’t just coincidental;
it was fueled by his intrinsic interest in the intricacies of
finance. Armed with a robust background in the field, he
embarked on a career that allowed him to merge his passion
with his expertise. The result? A formidable leader who
understands the nuances of finance inside out.
But Zaid’s motivations go beyond personal interest. With a
keen eye for opportunity, he recognized the finance sector
as a burgeoning domain ripe for professional growth and
financial achievement. His journey isn’t just about carving a
path for himself; it’s about unlocking doors of success for
others who seek to excel in this dynamic field.
Yet Zaid’s aspirations extend even further. He views the
finance sector not only as a platform for individual success
but also as a vehicle for positive societal impact. For him,
finance isn’t just about numbers; it’s about fostering
economic growth, fortifying financial stability, and
generating employment prospects. He understands that by
driving financial progress, he’s contributing to a thriving
society that benefits everyone.
Below are the highlights of the interview:
Pioneering Shariah-compliant Financial Solutions
Tayseer Finance, a prominent finance company
headquartered in the Kingdom of Saudi Arabia (KSA), has
carved a significant niche in the financial sector. Established
in 2015 and duly licensed by the Central Bank of Saudi
Arabia, the company is dedicated to offering a diverse array
of financial products and services that align with Shariah
principles.
Tayseer Finance stands out by providing an extensive range
of financial solutions, encompassing consumer financing,
personal financing, auto financing, and SME’s financing.
What sets these offerings apart is their unwavering
adherence to Shariah-compliant principles, ensuring that all
transactions are structured by Islamic values and do not
involve interest-based dealings.
The company’s core mission is to deliver innovative and
ethical financial solutions that cater to the unique needs of
its valued customers. Tayseer Finance’s commitment to
upholding the highest standards of Shariah compliance is
unwavering, demonstrating its dedication to ethical
financial practices. They prioritize exceptional customer
service and the cultivation of enduring relationships with
their clients, setting the stage for long-term success.
Under Zaid’s leadership, who assumed the role of CEO in
August 2018, Tayseer Finance has undergone a remarkable
transformation. His relentless efforts have propelled the
company from a challenging financial state, nearing
bankruptcy, to becoming a highly profitable finance
powerhouse that stands at the forefront of the sector. His
strategic approach, implemented from day one, has been
instrumental in this transformation, leading the way in
various aspects of the finance industry.
Tayseer Finance is not only a symbol of stability and
reliability but also a beacon of innovation, leading the
digital transformation within the finance sector of KSA.
Their commitment to both Shariah compliance and financial
excellence makes them a trusted partner for individuals and
businesses seeking ethical financial solutions.
• Shariah-compliant focus: Zaid implemented the role of
a Sharia committee to carefully review all finance
programs and make necessary adjustments to offer
Shariah-compliant financial products and services. This
strategic move has gained popularity in the KSA,
attracting a large customer base and fostering trust with
clients.
• Customer-centric approach: He instructed team leaders
to prioritize exceptional customer service and cultivate
long-term relationships with clients. This approach has
resulted in a loyal customer base and positive word-of-
mouth referrals.
• Embracing innovation: Tayseer Finance has
demonstrated a commitment to innovation by

11. ,,
,
,
CEOs need strong
leadership skills,
including the ability
to motivate teams,
manage change,
and communicate
effectively. Develop
these skills through
leadership training,
mentorship, and
hands-on
experience.
• developing new financial products and
services that cater to the changing needs
of its customers. Zaid has led workshops
and mind-mapping sessions with talented
staff to spark innovative ideas that have
proven successful.
• Building strong partnerships: He has
placed great emphasis on establishing
strong partnerships with vendors,
enabling the company to expand its reach
and access additional resources and
support.
• Seasoned leadership: He has recognized
the value of retaining experienced
leaders who possess a deep
understanding of the finance industry and
the local market. This decision has
played a pivotal role in guiding the
company’s growth and ongoing success.

12. Expertise and Leadership Propel Success
Zaid’s previous experience as a CEO of aljabr
finance company and Samnan has been highly
beneficial in his current role in several ways:
• Industry knowledge: Zaid has provided
him with a deep understanding of the
industry, including its trends, challenges,
and opportunities. This knowledge
enables him to make informed decisions
and develop effective strategies in his
current role.
• Leadership skills: Zaid possesses strong
leadership skills. He has the ability to
motivate and inspire teams, manage
change, and communicate effectively.
These skills are instrumental in leading
teams and driving results in his current
role.
Zaid identies the
most critical tasks
and responsibilities
that require
immediate attention
and focuses on
those rst. This
includes tasks that
are time-sensitive,
strategic, or have a
signicant impact
on the business.
,,
,
,

13. • Risk management: He has honed his skills in risk
management. He is adept at identifying and mitigating
risks to the business, ensuring that it operates in a safe
and sustainable manner.
• Financial acumen: Zaid has acquired a strong
understanding of financial management. This includes
skills in budgeting, forecasting, and financial analysis.
He effectively applies this knowledge to manage
budgets and make informed financial decisions in his
current role.
• Network: Zaid has allowed him to develop a robust
network of industry contacts. He leverages this
network in his current role to build relationships, create
partnerships, and drive growth.
Task Prioritization and Management
Zaid follows these tips to prioritize and manage different
tasks and responsibilities:
• Identifying and prioritizing critical tasks: Zaid
identifies the most critical tasks and responsibilities
that require immediate attention and focuses on those
first. This includes tasks that are time-sensitive,
strategic, or have a significant impact on the business.
• Delegating tasks: He delegates tasks and
responsibilities to team members to ensure efficient and
effective completion of all tasks. This frees up time for
Zaid to focus on critical tasks that require personal
attention.
• Using technology and tools: He utilizes technology and
tools to manage and prioritize tasks and
responsibilities. This includes project management
software, scheduling tools, and communication tools to
streamline workflow and maintain organization.
• Implementing time management strategies: He
prioritizes time management to ensure effective use of
time. This involves setting dedicated time slots for
specific tasks, minimizing distractions, and taking
breaks to avoid burnout.
• Regularly reviewing and adjusting priorities: Zaid
regularly reviews and adjusts priorities based on
changing business needs and circumstances. This
ensures that focus is maintained on the most critical
tasks and responsibilities at all times.
Proven Strategies for Effective Collaboration
As a CEO, Zaid implements the following strategies to
ensure effective collaboration and communication:
• Clearly define roles and responsibilities to prevent
confusion and duplication of efforts among team
members.
• Foster a culture of open communication, encouraging
team members to share their ideas, concerns, and
feedback.
• Utilize technology such as video conferencing, instant
messaging, and project management software to
facilitate communication and keep everyone on the
same page.
• Set clear goals and expectations so that everyone
understands the team’s objectives and what success
looks like.
• Celebrate successes to boost morale and motivation
while using failures as opportunities to learn and
improve processes.
• In terms of problem-solving and decision-making, Zaid
employs the following techniques:
• Gather all relevant information and perspectives before
making a decision.
• Weigh the pros and cons of each option, considering
the potential impact on the company and its
stakeholders.
• Makes decisions based on what is best for the company
and its stakeholders.
• Communicates decisions clearly and effectively to the
CEO team and other stakeholders.
Tayseer Finance Achievments During Zaid’s Leadership
• Transform Tayseer Finance from suffering 67 M SAR
losses in 2017 to become a profitable company in 2021,
achieving a profit of 54 M SAR through a complete
restructuring of company operations.
• Growth of Tayseer finance portfolio from 800 M SAR
in 2018 to 2.4 B SAR in 2022.
Strategies to Drive Explosive Growth
Zaid shares some general insights on the strategies he used
to achieve effective results:
• Market analysis: Conducted market analysis by
analyzing market trends, customer needs and
preferences, and competitor activity. This helped
identify areas of opportunity for growth and informed
the development of a strategy.
• Product development: Worked on developing new or
improved products that meet the needs and preferences
of customers. This contribution drove sales growth.

14. • Sales and marketing: Developed a strong sales and
marketing strategy that increased brand awareness and
drove sales growth. This included launching targeted
marketing campaigns, leveraging social media and
other digital channels, developing partnerships with
other businesses, and applying marketing 4P’s new
approach.
• Customer experience: Ensured the provision of an
exceptional customer experience to build loyalty and
drive sales growth. This was achieved by maintaining
excellent customer service, developing a user-friendly
website and mobile app, and offering flexible payment
options.
• Talent management: Recognized the importance of
recruiting and retaining top talent to drive business
growth. This ensures that the business has the
necessary skills and expertise needed to succeed.
Expert Advice
Zaid advises individuals aspiring to be successful CEOs in
the finance industry to follow these steps:
• Gain experience: Prioritize gaining experience in the
finance industry before aiming for a CEO position.
This can involve working in various roles in finance
companies, such as accounting, risk management, or
investment banking.
• Develop leadership skills: CEOs need strong leadership
skills, including the ability to motivate teams, manage
change, and communicate effectively. Develop these
skills through leadership training, mentorship, and
hands-on experience.
• Build a strong network: Establishing a strong network
of contacts in the finance industry is highly beneficial.
Attend industry events, join professional organizations,
and connect with other finance professionals on social
media platforms.
• Stay updated on industry trends: The finance industry is
ever-evolving, so it’s crucial to stay informed about the
latest trends and developments. Read industry
publications, attend conferences and seminars, and
network with other finance professionals.
• Have a strong work ethic: Successful CEOs have a
strong work ethic, including a willingness to work
hard, take risks, and make challenging decisions. Be
dedicated, persistent, and focused on achieving long-
term goals.
• Be ethical and transparent: CEOs in the finance
industry must prioritize ethical behavior and
transparency. This builds trust with customers,
employees, and shareholders and ensures long-term
business success.
Overall, aspiring CEOs in the finance industry should focus
on gaining experience, developing leadership skills,
networking, staying updated on industry trends, maintaining
a strong work ethic, and displaying ethical behavior. By
focusing on these areas, individuals can position themselves
for success in this challenging and rewarding field.
Raving Rewards
• Establishment of high-profit financing companies
• Laying the foundations and systems for financing
companies capable of obtaining high growth in the
financing portfolio with low arrears
• Restructuring a group of companies and converting
them from losses into profitability.

16. G
overnments around the world are constantly
looking for ways to improve the quality of life for
their citizens and residents. One way to achieve
this is by creating citizen-centric services that are tailored to
the needs and preferences of the people they serve. With the
advent of emerging technologies such as artificial
intelligence, digital twin, data analytics, and metaverse,
governments have more tools at their disposal than ever
before to improve citizen-centric services.
The Importance of Citizen-Centric Services
Citizen-centric services are services that are designed with
the needs and preferences of citizens in mind. They are
designed to be accessible, user-friendly, and efficient and to
provide a high level of customer satisfaction. Citizen-
centric services are critical to the success of any
government, as they help to build trust between citizens and
the government, and they also help to improve the quality
of life for citizens.
Emerging Technologies that Improve Citizen-Centric
Services
Artificial Intelligence (AI)
Artificial intelligence is one of the most powerful emerging
technologies that governments can use to improve citizen-
centric services. AI can be used to automate repetitive tasks,
analyze data, and make predictions about citizen needs and
preferences. For example, AI can be used to analyze citizen
data and make predictions about which services will be in
high demand, allowing governments to allocate resources
more efficiently. AI can also be used to personalize services
based on citizen preferences, providing a better customer
experience.
Digital Twin
Digital twin technology involves creating a digital replica
of a physical system, such as a city or a building. Digital
twin technology can be used by governments to simulate
the impact of different policies and initiatives on citizens.
For example, governments can use digital twin technology
to simulate the impact of a new public transportation
system on traffic congestion, air pollution, and citizen
satisfaction. This can help governments to make better
decisions about how to allocate resources and design
services.
Data Analytics
Data analytics involves using statistical and computational
methods to analyze large data sets. Governments can use
data analytics to identify trends and patterns in citizen
behavior and to make predictions about future citizen needs
and preferences. For example, governments can use data
analytics to analyze social media data to identify which
November, 2023 www.thecioworld.com
14
By Vineesha Satwani

17. Vineesha Satwani
Advisor – Digital
Transforma on & Strategy
November, 2023 www.thecioworld.com
15

18. issues are most important to citizens. They can then use this
information to design services that are tailored to citizen
needs.
Metaverse
The metaverse is a virtual world that is created by the
convergence of virtual reality, augmented reality, and other
emerging technologies. The metaverse has the potential to
transform citizen-centric services by providing a more
immersive and engaging customer experience. For example,
governments can use the metaverse to create virtual citizen
service centers, where citizens can interact with government
employees in a virtual environment. This can provide a
more efficient and convenient way for citizens to access
government services.
Examples of Governments Using Emerging
Technologies to Improve Citizen-Centric Services
One government has used consumer behavior analytics to
improve citizen-centric services. The government analyzed
citizen data to identify which services were most in demand
and then used this information to design services that were
tailored to citizen needs. The government also used
machine learning algorithms to predict which services
would be in high demand in the future, allowing them to
allocate resources more efficiently.
Another government has used digital twin technology to
simulate the impact of a new public transportation system
on citizen satisfaction. The government used the digital
twin to simulate different scenarios and then used citizen
feedback to refine the design of the new system. This
helped to ensure that the new system was optimized to meet
citizen needs and preferences.
Governments can utilize Digital Immune Systems to protect
their networks and sensitive data from cyber threats, while
Industry Cloud Platforms can help them efficiently manage
and deliver citizen-centric services. Platform Engineering
can enable governments to build and operate scalable
digital platforms, while Wireless-Value Realization can help
them leverage wireless technology for improved
connectivity and communication. Superapps can offer a
centralized hub for citizens to access multiple government
services, while Adaptive AI can help automate and optimize
various processes. Sustainable Technology can help
governments reduce their carbon footprint and promote
environmentally-friendly practices in their operations.
Use of AI in Government Services and Paving the Way
for an Efficient Future
The use of AI in government services can significantly
improve efficiency, reduce costs, and provide better
services to the public. The integration of AI in
various government services can assist public
organizations in making data-driven decisions,
analyzing and evaluating public feedback, and
providing personalized services to citizens.
AI-powered chatbots can help in
answering citizens' queries, provide
accurate information, and reduce wait
times. This is particularly important in
situations where citizens need urgent
assistance, such as in emergencies
or natural disasters.
AI can also help governments in
decision-making processes. The
analysis of large datasets using
AI algorithms can provide
November, 2023 www.thecioworld.com
16

19. governments with valuable insights into various
issues, such as economic development,
healthcare, and environmental concerns. With AI,
governments can identify patterns and trends in
data that humans may not be able to spot, leading
to more informed decisions. For instance, AI can
be used to analyze traffic patterns and optimize
traffic management systems, resulting in reduced
congestion and improved traffic flow.
NLP, or natural language
processing, is a vital aspect
of AI that can help
governments with
language translation
and sentiment
analysis.
Governments can
use NLP to process
vast amounts of
public feedback in
real time, enabling
them to respond
proactively to public
concerns. Sentiment
analysis can also be used
to gauge the public's
perception of various
government initiatives, allowing
public organizations to modify their
programs accordingly.
Machine learning is another AI technology that can help
governments by predicting future trends and identifying
patterns in data. For example, machine learning can be used
to predict which areas are more prone to flooding or natural
disasters, allowing governments to take preemptive
measures and prepare for such situations.
However, the use of AI in government services also comes
with risks. One of the significant concerns surrounding AI
in public services is privacy. Governments must ensure that
citizens' data is secure and protected from misuse or
unauthorized access. Transparency is also crucial, and
governments must be transparent about the data they collect
and how they use it.
Another concern is the potential bias in AI algorithms. AI
models are only as good as the data they are trained on, and
if the data is biased, the model will produce biased results.
Therefore, it is essential for governments to ensure that
their AI systems are transparent and
unbiased and that they do not unfairly
discriminate against any group of people.
In conclusion, emerging technologies such as
artificial intelligence, digital twins, data
analytics, and the metaverse have the potential to
revolutionize citizen-centric government services. By
harnessing the power of these technologies, governments
can improve their services, increase efficiency, and enhance
the quality of life for citizens and residents. However, as
with any new technology, risks, and challenges must also be
considered, such as privacy concerns and the need for
proper training and oversight. It is important for
governments to take a thoughtful and strategic approach to
implement emerging technologies in their services to ensure
the best possible outcomes for all stakeholders. Ultimately,
the future of citizen-centric government services looks
bright with the incorporation of emerging technologies.CIO
November, 2023 www.thecioworld.com
17

20. As catalysts for innovation, job creation, and
community development, small businesses are
essential to the global economy. But compared to
their larger counterparts, they are frequently more
vulnerable to the effects of economic movements. The
performance and long-term viability of small businesses
can be strongly impacted by economic shifts, including
recessions, changes in consumer behavior, and
technological breakthroughs.
In this article, we'll explore the various ways economic
trends impact small businesses and provide strategies to
help them not only survive but thrive in dynamic economic
environments.
The Ripple Effect of Economic Cycles:
Startups are particularly sensitive to economic cycles.
During economic downturns, consumers may cut back on
discretionary spending, leading to decreased demand for
non-essential goods and services. This can directly impact
small businesses, especially those operating in sectors
closely tied to consumer spending, such as retail,
hospitality, and entertainment. On the flip side, economic
upswings can present opportunities for growth as consumer
confidence and spending increase. To stay ahead, smaller
enterprises must be attuned to economic indicators and
adjust their strategies accordingly.
The Impacts of
Economic
Trends on small
Businesses
November, 2023 www.thecioworld.com
18

21. Strategy: Diversify your product or service offerings to
cater to a broader market. Additionally, maintain a financial
cushion during prosperous times to weather potential
downturns.
Technology Transformations:
The rapid pace of technological advancements has
revolutionized the business landscape. While technology
presents opportunities for efficiency and innovation, it also
poses challenges for businesses that struggle to keep up.
Small businesses that fail to embrace digital transformation
may find themselves at a disadvantage, facing increased
competition and difficulties in reaching tech-savvy
consumers.
Strategy: Embrace technology to streamline operations,
enhance customer experiences, and stay competitive. Invest
in digital marketing, e-commerce platforms, and automation
tools to optimize processes.
Changing Consumer Behavior:
Consumer preferences are dynamic and shaped by societal,
cultural, and economic factors. Small firms must adapt to
shifts in consumer behavior to remain relevant. For
example, the rise of online shopping has transformed retail,
and businesses that fail to establish an online presence may
lose customers to competitors who have embraced e-
commerce.
Strategy: Conduct regular market research to understand
evolving consumer preferences. Invest in online platforms,
social media marketing, and customer engagement
strategies to stay connected with your target audience.
Access to Capital:
Small businesses often face challenges in securing funding,
and economic developments can exacerbate these
difficulties. During economic downturns, banks may tighten
lending criteria, making it harder for small companies to
access capital for expansion or to cover operating costs.
Strategy: Diversify funding sources. Explore alternative
financing options such as crowdfunding, venture capital, or
government grants. Maintain a strong credit profile and
transparent financial records to enhance your eligibility for
traditional loans.
How to Stay Ahead?
November, 2023 www.thecioworld.com
19

22. Regulatory Changes:
Changes in government policies and regulations can have a
profound impact on small firms. These changes may include
alterations in tax laws, labor regulations, or industry-
specific requirements. Staying informed about regulatory
developments is crucial to ensuring compliance and
avoiding potential legal challenges.
Strategy: Establish a system for monitoring regulatory
changes relevant to your industry. Consult legal and
financial professionals to navigate the complexities of
compliance. Proactively adapt your business practices to
align with new regulations.
Global Economic Trends:
In an interconnected world, global economic conditions can
have a cascading effect on firms of small sizes, even those
operating at a local level. Factors such as international trade
tensions, currency fluctuations, and geopolitical events can
influence the cost of inputs, market demand, and supply
chain dynamics.
Strategy: Diversify your supply chain to reduce
vulnerability to geopolitical or economic disruptions. Stay
informed about global economic indicatores and their
potential impact on your industry. Explore opportunities for
international expansion if feasible.
Talent Acquisition and Retention:
Economic patterns can also affect the job market,
influencing the availability of skilled talent and wage
expectations. During periods of economic growth, attracting
and retaining qualified employees may become more
challenging, leading to increased competition for top talent.
Strategy: Prioritize a positive workplace culture and
employee development initiatives to attract and retain
skilled professionals. Stay competitive in compensation and
benefits to ensure your business remains an employer of
choice.
Conclusion:
It takes strategic vision, flexibility, and a commitment to
continuous development for small businesses to
successfully navigate the complex world of economic
trends. By being aware of the effects of global economic
trends, technological advancements, changing consumer
behavior, access to capital, regulatory changes, and talent
dynamics, small companies can proactively position
themselves for success.
More than just surviving, staying ahead demands a
proactive, calculated approach to seize opportunities and
reduce risks. Small firms can weather economic storms and
thrive in a dynamic business environment by embracing
innovation, building resilience, and keeping a close eye on
the economy.
- Alaya Brown
November, 2023 www.thecioworld.com
20

24. Let's explore what design systems thinking as a
leadership skill means and how to equip leaders
with top skills.
"Design thinking is a human-centered approach to
innovation that draws from the designer's toolkit to
integrate the needs of people, the possibilities of
technology, and the requirements for business success." –
Tim Brown, Executive Chair of Ideo.
According to design thinking is the number one
Gartner,
emerging soft skill (cognitive and social skills) for C-Suite
executives. As organizations become increasingly flat and
agile, leaders need to understand how to cultivate a
psychologically safe environment, lead with empathy, and
think in a user-centered way. Design thinking allows us to
view leadership in new ways. It offers a good range of
practical tools as well as an ideology that links up well with
other leadership development approaches.
Systems thinking is a disciplined approach to examining
problems more completely and accurately before acting. It
allows us to ask better questions before jumping to
conclusions.
According to the , 'Systems
World Economic Forum
thinking' does not have one set toolkit but can vary across
different disciplines; for example, in service design, some
may consider a 'blueprint' a high-level way to investigate
one's 'systems of interest.' Crucially, this school of thought
is even more powerful when combined with more common
approaches, such as human-centered design (HCD)
I believe that Systems Thinking and Design Thinking
complement one another. Systems Thinking aims at being
holistic by following a method whereby the understanding
of a system starts from the apparent issue and widens the
system's boundary by expanding the circle to include those
other factors that may not be so apparent but have an
influence on and are connected to it emphasizing the
connections and synergy. Design Thinking, on the other
hand, is more empathetic and human-centered and requires
the modeler to be inside the problem and design the
solution after having walked in the shoes of the affected.
This empathetic angle in Design Thinking will improve on
the thought that Systems Thinking emphasizes and seeks. It
will give stakeholders a chance to walk in the shoes of
others and increases their understanding of the problem
from various angles, and potentially increases the
'innovativeness' of the solutions reached.
Combining Systems Thinking and Design Thinking has the
potential to improve on the holistic understanding of the
current system, as stakeholders can view the system from
different angles. This has the potential to generate more
informed ideas to transform the system with a more holistic
view. The abductive reasoning-based Design Thinking
emphasizes the need to be empathetic and creative to
produce an outcome that meets the need (solution-based
approach). An approach that combines the two should
therefore be more holistic, empathetic, and innovative.
November, 2023 www.thecioworld.com
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- By Joyce Hunter

25. Joyce Hunter is the
Execu ve Director at
the Ins tute for Cri cal
Infrastructure Technology
(ICIT), a nonprofit think
tank providing educa on,
outreach, and research at
the nexus of cybersecurity,
na onal security, and cri cal
infrastructure. Prior to her
engagement with ICIT, she was
the Deputy CIO for Policy and
Planning and the Ac ng CIO at
the U.S. Department of
Agriculture (USDA). Joyce is also
the creator and President of Data
Science Camp Inc. (DSCI) and Science
Technology Engineering Agriculture
and Math (STEAM), an intensive,
design thinking, project-based effort
teaching underserved and
underrepresented youth 14 to 18 years
old how to use data to address important
issues of public policy related to
agriculture.
November, 2023 www.thecioworld.com
23

26. The foregoing account of how leadership has developed and
some of the desirable qualities of successful leaders show
that the field stands to benefit from the developments taking
place elsewhere. It has been suggested that the requirements
of the industrial revolution era called for and were best
served by a transactional type of management as it required
efficiency in the mass production of industrialization. The
interconnected nature of the Systems Thinking age and
beyond, however, renders this linear approach too simplistic
for the new environment. Having a transactional-oriented
type of leader leading in the new environment will fulfill
Bennis' (2003) quote that 'Failing organizations are usually
over-managed and 'underled.’
It should be noted, however, that while both transactional
and transformational leadership roles have their place in an
organization, the danger is when the transactional-
orientated people are placed in the wrong positions at the
wrong time. Within one organization, different styles may
be most suited for different stages of innovation. At the
exploratory stage, when new ideas and or products are
being sought and experimented upon, the risk-taking
requires a transformational type of leadership. However,
after new innovations are implemented, and value addition
to the existing innovations is required, transactional
leadership may be more suitable.
A design attitude and creative confidence have become
imperative for today's organization, especially in the ever-
changing world of cybersecurity, national security, and
critical infrastructure. This is not limited to product design
but even the design of management and operational systems
to enable the organization to be relevant and viable. Hence,
in addition to a systemic understanding of the organization
with clarity on interconnections within the organization and
its connection to its environment and the emergence that
arises, there is a need for a design attitude and creative
confidence to enable organizations to come up with
innovative products, working systems, and services that are
holistic but also empathetic to and meet the needs of the
stakeholders in the systems of which their organization is
part.
A leadership that combines systemic and design qualities
would be well equipped to operate in today's environments
that require the adoption of a holistic stance and takes all
stakeholders and their interests into account, avoiding
unintended consequences as well as the creative confidence
to enable them to continuously conceive creative ideas and
act upon those ideas.
A continuous ability to innovate and come up with new
ideas and ways of working has become imperative to
remain competitive and viable. This goes beyond mere
adaptation to change but shaping that change while meeting
and exceeding the needs and expectations of stakeholders
and taking advantage of the lessons learned from the
previous paradigms. It is in this context that the notion of
managerial leadership comes to the fore. There is increasing
evidence that transactional leadership traits are becoming
less appropriate for 21st-century organizations.
There is room to further develop and better equip leaders of
today by taking advantage of developments taking place in
all the disciplines; Systems Thinking, Design Thinking, and
Leadership. A leadership that makes use of all three will be
better equipped to develop organizations that are robust,
more able to cope with continuous change, and, above all
are easily adaptable to changing socio-political and rapid
technological changes.
November, 2023 www.thecioworld.com
24

28. Let’s walk through the interview between The CIO World
and Amina H. Haji to learn about how she leads women’s
empowerment globally.
November, 2023 www.thecioworld.com
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P

29. November, 2023 www.thecioworld.com
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30. November, 2023 www.thecioworld.com
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31. November, 2023 www.thecioworld.com
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32. The
Tech-Driven
Path toPoverty
Alleviation
Technology is becoming an unmatched force for
good in the twenty-first century, particularly when
it comes to reducing poverty. The humble cell
phone has proven to be one of the most revolutionary
instruments in this regard. The extensive use of mobile
technology in developing countries has sparked a tech-
driven, non-communication-focused approach to reducing
poverty.
This article explores the multifaceted impact of cell phones
and other emerging technologies in lifting individuals and
communities out of poverty.
Connectivity as the Catalyst:
The proliferation of cell phones in developing countries has
effectively bridged the digital divide, connecting remote
and underserved communities to the global information
grid. This newfound connectivity serves as a catalyst for
change by opening up avenues for education, healthcare,
and economic opportunities. In regions where traditional
infrastructure is lacking, mobile phones have become the
lifeline for accessing essential services and information.
Economic Empowerment through Mobile Banking:
One of the most revolutionary aspects of mobile technology
in poverty alleviation is the rise of mobile banking. For
many in developing nations, access to traditional banking
services is a challenge. Mobile banking has democratized
financial inclusion, allowing individuals to engage in
banking activities through their phones. This has a profound
impact on economic empowerment, as it enables people to
save, invest, and conduct transactions securely, thereby
fostering financial stability and independence.
Agricultural Advancements:
Agriculture is a cornerstone of many economies in the
developing world, and technology has begun to play a
pivotal role in transforming the sector. Mobile applications
provide farmers with real-time information on weather
patterns, market prices, and agricultural best practices. This
knowledge empowers farmers to make informed decisions,
optimize their yields, and connect directly with buyers,
reducing dependence on middlemen and increasing profits.
Healthcare at Your Fingertips:
Access to quality healthcare is a persistent challenge in
many developing nations. However, the advent of mobile
health (mHealth) applications is changing the landscape.
From telemedicine consultations to health tracking apps,
mobile technology is providing individuals in remote areas
with unprecedented access to healthcare services. This not
only improves health outcomes but also contributes to
economic productivity by ensuring a healthier workforce.
November, 2023 www.thecioworld.com
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33. Cell Phones and Beyond!
November, 2023 www.thecioworld.com
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34. Education Beyond Borders:
Education is a powerful tool for breaking the cycle of
poverty, and technology has become a key enabler of
education beyond traditional borders. Mobile phones are
increasingly being used to deliver educational content,
providing individuals in remote areas with access to
learning resources. From language apps to online courses,
mobile technology has the potential to bridge educational
gaps and empower individuals with the knowledge and
skills needed to escape poverty.
Entrepreneurship and E-Commerce:
The rise of e-commerce platforms and digital marketplaces
has created new opportunities for entrepreneurs in
developing nations. With just a smartphone, individuals can
set up online businesses, reaching a global audience without
the need for a physical storefront. This democratization of
entrepreneurship not only creates income-generating
opportunities but also fosters innovation and economic
growth within communities.
Challenges and Considerations:
The tech-driven approach to reducing poverty is
encouraging, but it is not without difficulties. Consideration
should be given to infrastructure constraints, digital literacy,
and the possibility of escalating already-existing disparities.
It is imperative to make endeavors to guarantee that the
advantages of technology are attainable for all, and that
marginalized communities are not excluded from the
rapidly evolving realm of technological progress.
Emerging Technologies in Poverty Alleviation:
The impact of technology on poverty alleviation goes
beyond cell phones. Emerging technologies such as
artificial intelligence (AI), blockchain, and the Internet of
Things (IoT) hold immense potential. AI-powered solutions
can optimize resource allocation in sectors like healthcare
and agriculture, while blockchain technology can enhance
transparency and security in financial transactions. The IoT
can enable smart solutions for water and energy
management, further contributing to sustainable
development.
Conclusion:
The use of technology has made poverty a much more
formidable opponent. A tech-driven route to poverty
alleviation has been initiated by the widespread use of cell
phones in developing countries, opening up new
opportunities and prospects for millions of people.
Technology has a profound and wide-ranging impact on
society, ranging from revolutionary developments in
healthcare, education, and agriculture to economic
empowerment through mobile banking.
As we navigate the complexities of harnessing technology
for poverty alleviation, it is crucial to approach these
advancements with a mindset of inclusivity and
sustainability. By leveraging not only cell phones but also
emerging technologies, we can build a future where the
benefits of technology are shared by all, ensuring that no
one is left behind on the path to prosperity. The tech-driven
future holds the promise of a world where connectivity,
knowledge, and opportunity converge to uplift communities
and individuals from the shackles of poverty.
- Alaya Brown
November, 2023 www.thecioworld.com
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