This edition features a handful of business leadersHow ImagineSoftware is Changing the Game for Healthcare Revenue Cycle Management several sectors that are at the forefront of leading us into a digital future.
4. Nurturing Health:
A Timeless Asset in
a Changing World
Health is a priceless treasure, and its importance
becomes crystal clear when it's compromised. In a
world that's always changing, healthcare faces
constant challenges that call for creative and flexible
solutions to safeguard this invaluable asset. Winston
Churchill nailed it when he said, "Healthy citizens are the
greatest asset any country can have." Today, these words
ring truer than ever, emphasizing that individual health isn't
just a personal matter but a cornerstone for the prosperity
and resilience of entire nations.
Navigating the healthcare landscape isn't easy. From new
technologies to global health crises, healthcare
administrators juggle a range of challenges, like rising costs
and the need for personalized, accessible services. This
ever-evolving field demands a proactive, progressive
approach where innovation meets the timeless values of
care and compassion.
Taking care of a nation's health is a team effort.
Communities need to get involved, raising awareness,
advocating for better policies, and creating a culture of
wellness. When people are informed about their health,
make proactive choices, and support policies prioritizing
public well-being, it leads to a healthier society.
5. In our latest edition of The CIO World, "How
ImagineSoftware is Changing the Game for Healthcare
Revenue Cycle Management," we dig into the world of
Healthcare Revenue Cycle Management (HRCM). This
aspect is crucial for the financial health of healthcare
organizations. Our focus is on ImagineSoftware, a
disruptive game-changer altering the landscape.
Join us in this exploration as we dissect the heartbeat of
healthcare revenue cycle management, illuminating the path
towards a healthier, more financially sound future for the
entire healthcare community. After all, in the pursuit of
well-being, every financial heartbeat plays a crucial role in
sustaining the pulse of healthcare excellence.
Have a Great Read Ahead!
6.
7.
8.
9. urpose is the foundation upon
Pwhich successful businesses are
built. It serves as the guiding
star, providing direction and meaning
to every action and decision. This
purpose goes beyond the simple
pursuit of wealth; it encapsulates the
desire to make a difference, to bring
about positive change in the world, and
to leave a lasting impact. Consider
some of the most iconic companies in
the world today. Tesla, for instance, has
a purpose that extends far beyond
manufacturing electric vehicles; it is
driven by a mission to accelerate the
world’s transition to sustainable
energy.
Interestingly, businesses that are
deeply connected to a sense of purpose
often tend to be the most profitable.
Why? Because when a company’s
mission resonates with its employees
and customers, it fosters a level of
dedication and loyalty that goes
beyond financial incentives. People
want to be part of something
meaningful, something that aligns with
their values and beliefs.
Similarly, in the year 2000, a visionary
named Sam Khashman, Founder,
President, and Chief Executive
Officer embarked on a journey to
transform healthcare IT. With a clear
purpose and an unrelenting
commitment to innovation, he laid the
foundation for ImagineSoftware, a
company that would redefine the
landscape of healthcare revenue cycle
management. Its story begins with a
mission to revolutionize the healthcare
industry by reducing manual processes
and inefficiencies in billing and
revenue cycle management. Khashman
and his team recognized the immense
potential for automation in healthcare,
especially within the complex realm of
radiology.
10. The company’s commitment to
automation was crystal clear. They
aimed to create a platform that
minimized human intervention,
eliminated redundant tasks, and
maximized efficiency. The driving
force behind their efforts was a belief
that if they could imagine it, they could
make it a reality. This simple yet
profound philosophy became the
cornerstone of ImagineSoftware’s
identity.
Its journey was not just about
technology; it was about empowering
healthcare professionals. They
understood that healthcare providers
needed a solution that would
streamline their operations, reduce
administrative burdens, and allow them
to focus on what truly matters – patient
care.
Over the course of the past two
decades, ImagineSoftware has
delivered on its pledge. Presently, they
cater to over 75,000 physicians
spanning diverse specialties in all 50
states. Their pioneering solutions have
not only simplified revenue cycle
management but have also established
new benchmarks for excellence within
the industry.
Beneath the surface of
ImagineSoftware’s triumph lies a
culture deeply ingrained in innovation,
accountability, and integrity. These
fundamental values are not mere
buzzwords but guiding principles that
shape every facet of the company’s
operations. The team’s steadfast “No-
excuses attitude” propels them to
surmount challenges and offer dynamic
healthcare software solutions.
Below are the highlights of the
interview:
Visionary: Simplifying Complex
Processes
Sam embarked on a journey that
initially focused on high-volume
transactions in various sectors,
including manufacturing, finance, and
insurance. Throughout these
experiences, he realized the significant
impact of technology on workflows,
efficiency, and automation. This
realization shaped his perspective on
developing single-platform software
solutions that can cater to the specific
needs of individual clients while also
serving the broader industry.
Sam’s ongoing fascination with
intelligence, user behaviors, and
process enhancements has played a
crucial role in simplifying complex
processes, particularly in light of the
ever-evolving technological landscape.
He has accumulated extensive
expertise in healthcare IT, systems
integration, and workflow-centric
computer systems. By gaining valuable
insights, collaborating with exceptional
clients, and maintaining a can-do
attitude, he has made valuable
contributions to the development and
commercialization of more than 25
software products across all 50 states.
Innovation and Integrity in Action
ImagineSoftware’s core values serve as
a guiding compass for every decision
made by the company. Sam says, “At
ImagineSoftware, our core values
aren't just words on a wall; they are
the compass guiding every decision we
make. We deeply resonate with and
embody these values in our daily
actions.” They actively incorporate
these principles into all conversations,
whether they be internal team
discussions, client interactions, or
broader market engagements.
11.
12.
13. The values are given utmost
importance in meetings, presentations,
and company events.
At the core of its ethos are two
fundamental values: innovation and
integrity. In the field of healthcare
information technology, innovation is
not just a mere buzzword but a crucial
perspective that drives the company
forward. Employees are empowered to
continuously reassess their roles and
collaborate, working towards collective
success. Sam, a member of the team,
emphasizes the importance of
approaching challenges proactively
and embracing a servant leadership
philosophy. Prioritizing clients,
partners, and colleagues is paramount
to its beliefs. The company’s standing
in the industry is a testament to its
unwavering commitment to these
ideals.
Strategic Focus on Anticipation and
Patient-centric Solutions
ImagineSoftware, as emphasized by
Sam, places paramount importance on
proactive anticipation and strategic
foresight. The company’s commitment
to staying ahead is evident through its
close engagement with clients and
partners, ensuring it remains in sync
with their ever-evolving needs. By
staying well-informed about industry
developments, it proactively tracks
emerging trends, critical events, and
legislative changes that may shape the
healthcare landscape. This potent blend
of market intelligence and direct client
feedback not only fuels innovation but
consistently positions the company
ahead of its competitors.
Moreover, ImagineSoftware adopts a
patient-centric approach in the design
of its revenue cycle solutions.
Acknowledging that patients are the
ultimate stakeholders in healthcare, the
company is dedicated to delivering
clear, accurate, and user-friendly
billing experiences.
14. Enhancing the patient’s journey is not
just good for business but also deeply
personal. As individuals who may also
be patients themselves, it is resolute in
making the healthcare payment process
as seamless as possible for all parties
involved.
Evolution Over the Past 20 Years
ImagineSoftware has played a crucial
role in revolutionizing various business
solutions, particularly in the healthcare
technology sector. Through innovation
and a steadfast commitment to
excellence, the company has
successfully consolidated complex
processes into streamlined, all-in-one
solutions. With expertise in systems
integration, process efficiency, and
imaging systems, ImagineSoftware has
emerged as a leader in revenue cycle
management (RCM). They have
developed and commercialized over 25
software products, serving an
astounding 300 million American
patients annually across all 50 states.
In their continuous pursuit of
advancing medical revenue cycle
management systems,
ImagineSoftware has obtained Patent
No. 11,398,300 B2 from the United
States Patent and Trademark Office
(USPTO). This patent recognizes their
pioneering efforts in creating a
predictive coding-based medical
diagnostic platform capable of
extrapolating diagnoses, treatments,
and estimated costs using various
factors. With this cutting-edge data
processing capability, ImagineSoftware
can continue to harness the power of
data expansion in the RCM process.
Imagine has established itself as a
reliable partner for clients, and the
company aims to extend its excellent
reputation to other areas within the
healthcare industry. With a focus on
growth, innovation, and expansion, it
continues to develop new specialties,
products, and services. The field of
healthcare technology is constantly
evolving, and earlier this year, the team
™
introduced ImagineOne , an advanced
revenue cycle management (RCM)
technology that serves as the flagship
product in the Imagine suite. This
cutting-edge platform incorporates two
decades of experience, learning from
challenges, incorporating feedback
from thousands of requests and
suggestions, and providing extensive
support to over 4,000 practices and
more than 3 billion patient visits.
™
ImagineOne is a cutting-edge
platform that leverages Artificial and
Natural Intelligence and Robotic
Process Automation to deliver
innovative automation solutions. It is
designed to streamline operations and
enhance productivity for independent
physician groups, medical billing
organizations, and healthcare systems.
As a single-source, end-to-end
™
platform, ImagineOne seamlessly
integrates with all Imagine systems and
certified partner products. This
integration optimizes revenue cycle
processes, allowing organizations to
achieve their goals effectively and
reduce billing costs by over 75%.
One of the standout features of
™
ImagineOne is its upgraded UI
platform, built on the fastest
framework available. This user-
friendly interface takes autonomous
billing to new heights, providing
enhanced usability and a fresh design.
It is widely regarded as the most
powerful billing system in the industry.
™
ImagineOne offers a comprehensive
approach, covering everything from
pre- and point-of-service to zero
balance. This means that healthcare
professionals can rely on a fully
functional system that supports their
workflow from start to finish.
15.
16. By eliminating manual tasks and
™
streamlining processes, ImagineOne
allows professionals to focus on what
they do best — providing exceptional
patient care.
™
With ImagineOne , ImagineSoftware
is at the forefront of the healthcare
technology revolution. The platform
equips healthcare professionals with
the necessary tools to optimize revenue
cycle processes, improve patient care,
and reduce costs. It is a game-changer
in the industry, empowering
organizations to achieve new levels of
efficiency and success.
Commitment to Giving Back
ImagineSoftware is committed to
giving back to communities and
making a positive impact. They go
beyond just providing products and
services, striving to support the people
and communities that have supported
them. It encourages employees,
partners, and clients to also make a
difference in their communities. They
are proud when employees take the
initiative to raise awareness for causes
they care about, inspiring others to get
involved.
ImagineSoftware supports employees’
charitable work by offering up to 8
hours of paid volunteer time off (VTO)
each year, allowing them to participate
in activities of their choice.
Additionally, through their internal
charitable giving program,
™
ImagineGives , they amplify the
impact of employees' charitable
donations by matching contributions to
eligible non-profit organizations. They
also organize quarterly projects for
participation across all office locations
and remote groups.
17.
18.
19. Making Thanksgiving Special for
Families in Need
Each year, ImagineSoftware initiates
numerous projects, one of which has a
significant impact on the Charlotte
area, where the company’s
headquarters are located. This project
involves an annual partnership with
Charlotte Rescue Mission aimed at
packing Thanksgiving food boxes for
families in need. ImagineSoftware
employees from across the country
contribute their time or funds to
support this initiative. As a result of the
team’s contributions, it has been able
to provide Thanksgiving meals to over
500 families in Charlotte and nearby
communities. Additionally, the
company has donated thousands of
dollars to support Charlotte Rescue
Mission's ongoing outreach efforts
throughout the year.
Fostering a Culture of Giving Back
™
The ImagineGives program is
dedicated to aligning with the vision
and mission of ImagineSoftware. This
alignment is made possible by the
support of their team. By investing in
their employees, ImagineSoftware is
able to invest in the communities they
serve by supporting organizations that
are meaningful to their employees. It
recognizes its role in contributing to an
inclusive world and strives to lead with
its values and beliefs, allowing
employees to reach their full potential
in the workplace. Their culture of
diversity and inclusion fosters more
creative thinking and innovative ideas
to address a diverse market.
ImagineSoftware believes in hiring
driven individuals from all
backgrounds because it not only makes
them a great company but is also the
right thing to do. Their efforts in this
area were acknowledged last year
when they received a RAD Honors
award from the Radiology Business
Management Association (RBMA).
This award recognized
ImagineSoftware as the 2022 Culture
and Well-Being winner for their
commitment to employee growth and
advancement, equity, employee
morale, and work-life balance. The
™
ImagineGives program contributes to
their company culture and provides
employees with a way to feel valued
while offering support and appreciation
to their communities.
40+ Medical Specialties
ImagineSoftware’s revenue cycle
management solutions are widely
adopted by more than 40 medical
specialties across the nation.
20. These solutions cater to high-volume
physician practices, clinics, infusion centers,
and medical billing organizations. Originally
founded in the radiology industry,
ImagineSoftware primarily served
independently owned radiology practices and
imaging centers. However, as their technology
evolved, they expanded their clientele to
include pathology, anesthesiology, emergency
medicine, and other medical specialties.
Future of Healthcare Billing
In today’s interconnected world, technology
plays a vital role in optimizing our daily
routines and improving overall quality.
ImagineSoftware is at the forefront of
leveraging artificial intelligence and nurturing
partnerships, with a focus on providing
cutting-edge software tools to streamline
healthcare billing and ensure swift
reimbursement. Sam’s team and he are deeply
interested in the convergence of medical
advancements and technology, which is poised
to expand ImagineSoftware’s presence in the
healthcare industry. The mission is clear: to
continuously innovate and deliver
unparalleled technology, accompanied by
exceptional customer support. Moving
forward, it is excited to explore additional
specialties, enabling more stakeholders to
benefit from its unique value proposition.
Where Possibilities Defy Expectations
Sam feels honored to be a member of this
team, as the high energy, level of engagement,
and drive displayed by the team members
continue to impress him on a daily basis. This
company, ImagineSoftware, serves as proof
that anything is achievable. Despite
skepticism from others in the market, the
company has repeatedly proven them wrong
through their unwavering determination,
creativity, speed, and kindness. The secret to
their success lies in their practice of servant
leadership, which prioritizes the needs of their
team members, clients, prospects, and
partners. By truly listening, anticipating, and
treating others well, they have achieved
remarkable success both as a company and for
their clients.
21.
22. This success serves as a reminder that
with a growth mindset, creativity, and
tenacity, any obstacle can be overcome.
The Imagine team knows no limits, and
Sam takes immense pride in being a part
of it.
Raving Rewards and Reviews
“Imagine offers Flexibility...it allows you
to identify trends, look at your data, and
proactively look for solutions.”
- Cristina Arredondo, Director of
Revenue Cycle
“ImagineSoftware is a key technology
partner... Implementing critical changes,
together.”
- Basak Ertan, Chief Revenue Officer
“We increased our productivity by 400%
without adding any additional staff.
That's incredible. Imagine creating that
environment.”
– Dr. Cory Wilson, Emergency Physician
and Chief Executive Officer
“Imagine has taken the administrative
headaches of practice management off
my plate, giving me more time to be a
pathologist.”
– Dr. Kevin Homer, Pathologist and
Chief Executive Officer
Accolades:
• Charlotte Metro Area Top
Workplaces
• Top 25 Women Leaders in
Healthcare Software – Jessica
Chasteen, Chief Talent Officer
• Top 100 Healthcare Technology
Companies
• Annual Inc. 5000 List
• Business North Carolina Top 125
Private Companies
• Culture & Well Being Award by the
Radiology Business Management
Associatio
How ImagineSo ware
Empowers its Clients
23.
24. Medical billing is a critical aspect of healthcare
administration, ensuring that healthcare
providers receive appropriate reimbursement for
their services. However, this intricate process is riddled
with challenges that often lead to inefficiencies and
financial setbacks. One of the key hurdles faced by medical
billing professionals is the management and streamlining of
documentation.
In this article, we will explore some of the prevalent
challenges in medical billing and delve into strategies for
overcoming them, with a particular focus on the importance
of documentation streamlining.
• Coding Errors: One of the primary challenges in
medical billing is the occurrence of coding errors.
Inaccurate or incomplete coding can lead to claim
denials, delayed payments, and even legal
complications. Healthcare providers must ensure that
medical codes accurately represent the services
provided to patients. Regular training for coders and
the implementation of advanced coding software can
significantly reduce errors and enhance accuracy.
• Incomplete Patient Information: Medical billing
relies heavily on comprehensive patient information.
Incomplete or inaccurate patient details can result in
claim denials or delays in reimbursement. To overcome
this challenge, healthcare providers should implement
robust systems for collecting and verifying patient
information during the initial stages of treatment.
Integrating electronic health records (EHR) systems
can streamline this process, ensuring that all necessary
information is captured and readily available for billing
purposes.
Common Challenges in
Medical Billing
and How to Overcome Them
• Claim Denials and Rejections: Claim denials and
rejections are common hurdles in the medical billing
process. Understanding the reasons behind denials and
rejections is crucial for addressing these issues
effectively. It is essential to regularly analyze denied
claims, identify patterns, and implement corrective
measures. This may involve improved training for
billing staff, enhanced communication with payers, and
the use of technology to identify and rectify errors
before claims are submitted.
• Complex Insurance Policies: The intricacies of
various insurance policies can pose a significant
challenge for medical billing professionals. Each
insurance plan may have unique requirements,
coverage limitations, and submission protocols. To
overcome this challenge, healthcare providers should
invest in staff training to stay updated on the latest
changes in insurance policies. Additionally, employing
technology solutions that can automatically verify
insurance eligibility and coverage details can
streamline the billing process and minimize errors.
• Regulatory Compliance: The healthcare industry is
subject to a myriad of regulations and compliance
standards. Keeping up with these ever-evolving
requirements is a continuous challenge for medical
billing teams. Establishing a robust compliance
management system and providing ongoing training to
staff can help ensure adherence to regulatory standards.
Implementing technology solutions that automate
compliance checks can further enhance accuracy and
efficiency in the billing process.
26. • Delayed Payments: Delayed payments can strain the
financial health of healthcare providers. Identifying and
addressing the root causes of delayed payments is
crucial for maintaining a steady cash flow. Streamlining
documentation processes can play a pivotal role in
expediting payments. By ensuring that all required
documentation is complete and accurate at the time of
claim submission, healthcare providers can reduce the
likelihood of payment delays.
• Communication Gaps: Effective communication is
essential in the medical billing process, both within the
healthcare facility and with external stakeholders such
as insurance companies. Communication gaps can lead
to misunderstandings, errors, and delays. Implementing
clear communication protocols, utilizing secure
electronic communication channels, and fostering
collaboration between billing and clinical staff can help
bridge these gaps and enhance the overall efficiency of
the billing workflow.
Documentation Streamlining as a Solution:
Amidst these challenges, a key solution that emerges is the
streamlining of documentation processes. Efficient
documentation not only addresses many of the common
challenges in medical billing but also serves as a proactive
measure to prevent errors and delays. Here are ways in
which documentation streamlining can be achieved:
1. Investing in Electronic Health Records (EHR):
• Implementing EHR systems enables healthcare
providers to maintain comprehensive and
standardized electronic records of patient
information.
• EHR systems facilitate seamless communication
between clinical and billing staff, reducing the
likelihood of missing or inaccurate information.
2. Automation of Coding Processes:
• Utilizing advanced coding software can automate the
coding process, reducing the risk of errors and
ensuring compliance with coding standards.
• Automation not only improves accuracy but also
accelerates the coding workflow, enhancing overall
efficiency in medical billing.
3. Real-time Eligibility Verification:
• Implementing real-time eligibility verification tools
can help validate patient insurance information at the
point of service.
• This proactive approach ensures that billing staff
have accurate information before submitting claims,
reducing the likelihood of claim denials.
4. Centralized Documentation Management:
• Establishing a centralized system for managing
documentation ensures that all relevant information
is consistently recorded and easily accessible.
• Centralization promotes consistency in
documentation practices across different departments
within a healthcare facility.
5. Regular Training Programs:
• Conducting regular training programs for both
clinical and billing staff ensures that they are well-
versed in the latest coding standards, regulatory
requirements, and documentation best practices.
• Training programs contribute to a culture of
continuous improvement and professional
development.
6. Utilization of Artificial Intelligence (AI):
• Integrating AI technologies can enhance the
accuracy of coding and documentation processes by
leveraging machine learning algorithms to identify
patterns and anomalies.
• AI can also assist in predicting potential issues that
may lead to claim denials, allowing for preemptive
corrective actions.
Conclusion:
Addressing challenges in medical billing is imperative for a
streamlined and effective healthcare ecosystem. Through
proactive measures such as continuous staff training,
integration of technology solutions, and regular audits, the
healthcare industry can navigate the complexities of coding,
patient information accuracy, and claim denials. These
strategies collectively pave the way for a more efficient,
accurate, and sustainable medical billing process.
- Alaya Brown
27.
28. Patient experience is a paramount consideration,
encompassing not only the clinical encounter but
also the administrative processes that surround it.
Efficient medical billing practices play a crucial role in
shaping a positive patient experience.
Today, the emphasis on patient experience has evolved
beyond the confines of clinical interactions to encompass
every facet of a patient's journey, including the often
complex domain of medical billing. Recognizing that the
financial aspect of healthcare is an integral part of the
overall patient experience, healthcare providers are
increasingly prioritizing the need for efficient medical
billing practices. This commitment goes beyond mere fiscal
responsibility; it is a strategic endeavor to foster
transparency, alleviate financial stress, and ultimately
enhance the quality of care delivered.
In this article, we will explore the significance of
communication in the context of medical billing and discuss
strategies to enhance communication efficacy for an
improved overall patient experience.
The Crucial Role of Medical Billing in Patient Experience:
• Financial Transparency: Transparent communication
about healthcare costs and billing procedures is
fundamental to fostering trust between healthcare
providers and patients. Lack of clarity regarding
medical expenses can lead to confusion, frustration,
and a diminished overall perception of care quality.
Improving Patient
Experience
through Efcient
Medical Billing
Practices
Strategy: Implement clear and concise communication
strategies to inform patients about their financial
responsibilities before, during, and after medical
services. Provide accessible resources, such as financial
counseling services, to address patient inquiries.
• Timely and Accurate Billing Information: Delays in
billing or inaccuracies in statements can contribute to
patient dissatisfaction. Patients appreciate timely and
accurate information about their bills, insurance claims,
and any associated financial responsibilities.
Strategy: Utilize technology solutions to automate
billing processes, reducing the likelihood of delays and
errors. Implement regular training for billing staff to
enhance accuracy in coding and claims submission.
• Accessible Payment Options: Offering flexible and
accessible payment options is crucial for
accommodating diverse patient needs. A one-size-fits-
all approach to billing may not align with the financial
preferences and capabilities of all patients.
Strategy: Provide multiple payment options, including
online portals, installment plans, and clear instructions
for payment arrangements. Clearly communicate these
options to patients at the time of billing.
• Effective Communication Channels: The
communication channels used for billing-related
information should be efficient and easily accessible to
patients.
30. Inefficient communication methods, such as confusing
paper statements, can lead to misunderstandings and
frustration.
Strategy: Leverage modern communication channels,
including secure online portals, email, and text
messaging, to provide patients with clear and timely
billing information. Ensure that patients are aware of
these channels and can easily opt for their preferred
method of communication.
• Augmenting Communication Efficacy in Medical
Billing: Implement Patient-Focused Training for Staff:
Medical billing staff should be equipped with the skills
to communicate effectively with patients. Implement
training programs that focus on empathetic
communication, active listening, and the ability to
convey complex billing information in a clear and
understandable manner.
Benefits: Improved patient-staff interactions, enhanced
trust, and increased patient satisfaction.
• Utilize Patient-Friendly Language: Billing statements
and communications should be written in plain, easily
understandable language. Avoiding complex medical
jargon and using patient-friendly terminology can
alleviate confusion and empower patients to make
informed decisions about their healthcare finances.
Benefits: Increased patient comprehension, reduced
confusion, and a more positive perception of the billing
process.
• Provide Personalized Communication: Recognize the
diverse needs of patients and tailor communication
accordingly. Personalized communication that takes
into account the patient's specific situation, including
insurance coverage and financial constraints, can
enhance the overall patient experience.
Benefits: Increased patient engagement, enhanced
satisfaction, and improved adherence to payment plans.
• Offer Proactive Communication: Proactively
communicate with patients regarding upcoming
appointments, expected bills, and any changes in
billing policies. Being transparent and keeping patients
informed can prevent surprises and foster a sense of
trust in the healthcare provider.
Benefits: Reduced patient anxiety, increased
compliance with billing processes, and a more positive
perception of the healthcare experience.
Conclusion:
The journey toward improving patient experience through
efficient medical billing practices is an imperative endeavor
that extends far beyond financial transactions. By
prioritizing transparency, empathy, and accessibility in the
billing process, healthcare providers have the opportunity to
alleviate the burdens associated with medical expenses and
contribute positively to the overall well-being of patients.
- Alaya Brown
