This edition features a handful of The Business Leaders Transforming Their Industries that are leading us into a better future Read More: https://www.insightssuccess.in/the-business-leaders-transforming-their-industries-2023-october2023/

1. VOL:10
ISSUE:07
2023 Leading the Ship
How Innova ve Business
Leadership is Crucial for
the Transforma on
of Industries?
The Business Leader Transforming The Industry-2023
Transform-Na onal
The Evolu on of Modern
Resolute Business Leaders
in the Wake of Global Crisis
The Most Compassionate Maternity
and Child Caretaker at Cloudnine Hospital
Dr Prof
R. Kishore
Kumar
Dr Prof R. Kishore Kumar,
Founder and Neonatal
Paediatrician

2. “You will be dened not
just by what you achieve,
but by how you survive.”
Sheryl Sandberg

4. he business world, in the midst of an era defined by
Trapid digitalization, sustainable development, and
disruptive innovation, is poised at a critical
juncture. The challenges and opportunities that the future
holds are unprecedented, necessitating a new breed of
leaders who can navigate these uncharted waters with
vision and vigor. These are the transformational business
leaders, individuals who not only embrace change but
actively drive it.
In the ever-evolving landscape of industries, the beacon of
transformation is often held aloft by visionary leaders who
redefine the rules, shatter boundaries, and pioneer
innovation. These individuals are not just captains of their
respective sectors; they are the architects of change, the
driving force behind progress, and the trailblazers who
shape the future.
As the digital transformation continues to reshape industries
and consumer behaviors, these leaders are at the forefront
of harnessing its power to create agile and future-ready
organizations. Their innovative strategies, unwavering
commitment to excellence, and ability to pivot in the face
of uncertainty are not just shaping the trajectories of their
own companies; they are redefining entire industries.
Moreover, with a growing emphasis on sustainability and
the emergence of disruptive technologies, these leaders are
THE INDIAN ARCHITECT OF TRANSFORMATION
orchestrating a symphony of progress. Their influence
extends far beyond the boardroom, as they craft sustainable
practices, champion eco-friendly initiatives, and champion
technological breakthroughs that herald a new era of
prosperity and environmental responsibility. These
individuals are not merely reshaping their businesses but
transforming entire sectors. Their innovative strategies,
unwavering commitment, and relentless pursuit of
excellence serve as beacons of inspiration for the business
world.
This brand-new Insights Success’latest edition takes an in-
depth look at the remarkable individual and his exceptional
journey. We explore the transformative impact of the
coherent personality in his respective domains and how his
visionary leadership is poised to shape the global business
landscape in the coming year and beyond. This business
leader is the driving force behind innovation, progress and
positive change in our ever-evolving world, and his odyssey
is a testament to the limitless possibilities of transformation
in the business arena.
Read on through the following pages, an epic tale laced
with two trendy articles to know more about The Business
Leader Transforming the Industry-2023. Enjoy!
Editor’s Note
Gaurav PR Wankhade
Managing Editor
gaurav.wankhade@insightssuccess.com

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OCTOBER, 2023
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7. Pooja M. Bansal
Editor-in-Chief
Insights Success
Media and Technology Pvt. Ltd.
for his revolutionary leadership, guiding
the organization successfully and making
outstanding contributions to the healthcare sector.
is recognized by Insights Success as
2023
DR PROF R. KISHORE
KUMAR
The Business
LeaderTransforming฀
The Industry- 2 0 2 3

8. Leading฀the฀Ship
6 | October, 2023 | www.insightssuccess.in

9. How Innovative
BusinessLeadership
isCrucial฀for the
Transformation of
Industries?
he world, often referred to as our ‘blue planet,’ is dominated by
Tvast oceans covering a significant portion of its surface.
Through the course of history, human endeavors have been
intrinsically tied to the seas, whether for exploration, trade, or
adventure. These water bodies, teeming with both mystery and
opportunity, have played a pivotal role in shaping the course of
humanity's journey. In the realm of business, much like captains
commanding their vessels through turbulent waters, visionary leaders
navigate their enterprises towards success in a rapidly evolving
landscape.
On a voyage to explore the profound relevance of innovative business
leadership in today's ever-changing world, the parallels between the
responsibilities of a ship's captain and the role of a business leader are
striking. Both are tasked with steering their vessels–be it a ship or an
entrepreneurial venture–through the unpredictable and often
tumultuous waters of changing markets, economic climates, and
technological advancements. Their ultimate goal: to ensure the safety,
prosperity, and return on investment for all stakeholders involved.
The Historical Parallels:
In the annals of history, captains of seafaring vessels were responsible
for charting their course across treacherous waters, making vital
decisions based on changing weather conditions, and ensuring the
timely and safe arrival of their cargoes. Similarly, the business leaders
of today navigate their companies through complex economic climates,
making strategic decisions in the face of shifting market dynamics, and
ensuring that their ventures remain on course for success.
In a historical context, captains had to embrace innovation and adapt to
new navigational techniques, ship designs, and communication
methods. Today, business leaders are confronted with the imperative of
innovation as well. Their ability to adapt and transform their strategies,
technologies, and operations can be the difference between triumph and
7 | October, 2023 | www.insightssuccess.in

10. encouraged to spend a portion of their time on side projects,
leading to innovations like Google Maps and Gmail.
Adapting to Change:
Change is a constant in the business world, and innovative
leaders excel in adapting to it. They understand that success
depends on the ability to pivot quickly, whether it's due to
market shifts, global events, or emerging technologies.
Their adaptability allows organizations to stay ahead of the
curve and be well-prepared for unforeseen challenges.
Elon Musk, known for his leadership at companies like
Tesla and SpaceX, has demonstrated remarkable
adaptability.
Whether it's transitioning from electric vehicles to space
exploration or building an underground transportation
system, Musk's ability to pivot has been key to his
companies' success.
Driving Technological Advancements:
In many industries, innovation is closely tied to
technological advancements. Forward-thinking leaders are
often pioneers in adopting and driving technological
progress. They understand the transformative potential of
new technologies and invest in them to gain a competitive
edge.
Amazon's Jeff Bezos is a prime example. His emphasis on
e-commerce, cloud computing, and logistics technologies
revolutionized not only Amazon but also the retail and
technology industries as a whole. The company's focus on
artificial intelligence and drone delivery is just one more
example of how Bezos continues to drive technological
advancements.
On the Shores of Tomorrow
Innovation is the cornerstone of business evolution.
Innovative business leaders are at the forefront of this
transformation, using their vision, culture-building skills,
adaptability, and technological prowess to drive change and
shape industries. Their ability to anticipate market shifts,
foster innovation, and adapt to changing landscapes is the
driving force behind the ongoing transformation of
industries worldwide. As we move into an era of
unprecedented change, the role of innovative leaders will
only become more crucial in driving industry
transformation and ensuring business success.
obscurity in the competitive and ever-evolving global
marketplace.
The Role of Innovative Business Leadership:
Innovative business leaders are akin to modern-day captains
of industry, responsible for plotting their organization's
course and ensuring it stays on track to reach its destination.
These visionary leaders are well aware that success is not
merely the result of holding steady, but rather, it is borne
from their ability to seize opportunities and anticipate
change.
Much like captains who cannot control the sea but can
harness its power to navigate, business leaders cannot
control market forces, but they can harness innovation to
respond effectively.
The Power of Vision:
Innovative leaders are defined by their vision. They don't
just react to market trends; they anticipate them. These
leaders have the foresight to identify shifts in consumer
preferences, emerging technologies, and industry
disruptions.
They use this foresight to craft a compelling vision for their
organizations, one that not only adapts to change but
proactively shapes it.
One prime example of visionary leadership is seen in the
technology industry. Companies like Apple, under the
leadership of Steve Jobs, redefined the consumer electronics
landscape by anticipating and creating products that
consumers didn't even know they needed. Jobs' vision set
the stage for the modern smartphone and tablet revolution.
Fostering a Culture of Innovation:
Innovative business leaders understand that a compelling
vision alone is not enough. They nurture a culture of
innovation within their organizations. This culture
encourages employees at all levels to contribute ideas,
experiment, and challenge the status quo. It promotes a
sense of ownership and a willingness to take calculated
risks.
A company known for its innovative culture is Google, led
by leaders such as Larry Page and Sundar Pichai. They have
created a work environment where employees are
8 | October, 2023 | www.insightssuccess.in

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12. Pregnancy is wellness and not an
illness–hence we have designed our
hospitals–without the smell of the
hospitals, not looking like hospitals,
with a pleasing look and
colours to make
them welcome.
The Most Compassionate Maternity and Child Caretaker
at Cloudnine Hospital
Dr Prof
R. Kishore
Kumar

13. Dr Prof R. Kishore Kumar,
Founder and Neonatal
Paediatrician

14. hatever anyone says, a mother is the only true
Wuniversal creator. Because a mother going
through a black hole of pain creates life – the
epitome of utmost creativity and a marvel of universal
eternity. Thus, even though not given its due importance in
a patriarchal society, childbirth is by far the most critical
phase in every woman’s life.
Due to its complexity, during childbirth, a mother needs the
most compassionate, advanced, and precise medical care
that can be made available. Unfortunately, in the past, even
a quarter of that care was never given to most child-bearing
women.
All this resulted in almost all the developing countries,
including ours, showing high maternal, neonatal, and infant
mortality rates in the world. Yet, it might be due to our ever-
growing population, but the majority kept blinking their
eyes at the vital factors and utterly essential ratios. Ratios
that are very crucial to a world-renowned and award-
winning Neonatal Paediatrician like Dr Prof R. Kishore
Kumar – whom Insights Success has crowned as ‘The
Business Leader Transforming The Industry-2023.’
Changing Negatives to Prime Positives
In Dr Prof R. Kishore Kumar’s words, “I have been
academic throughout, having worked only in teaching
hospitals in the UK, USA and Australia throughout my
career. I hardly saw any deaths–be it maternal or neonatal
in those countries–India continued to see deaths – and
whenever I asked my colleagues – they used to say this is
INDIA! So, I wanted to change that. Hence, I studied the
pattern of childbirths in India – in 2005, they had 144
maternal deaths/1,00,000 live births, 48 neonatal deaths
per 1000 live births, 21% of women suffering silently
due to pelvic floor damage, 4-10 % infection rates
following childbirth and only 40% women successfully
breastfeeding at six weeks of birth. Babies less than 28
weeks were not even being saved – and the ‘viability’ still is
defined in India as 28 weeks and above.”
Dr Prof R. Kishore Kumar felt that he needed to change all
the above, and that’s when he conceived the
transformational Idea of Cloudnine Hospital. This was the
beginning of his leadership in India in a different role,
though he had been a leader all his life.
Dr Kishore (LEFT) receiving the Australian Service Excellence Award (Oct 2014)

15. The Business Leader Transforming The Industry-2023
Today, due to the herculean efforts of a league of mighty
leaders like Dr Prof R. Kishore Kumar, India’s present
(2022) maternal mortality rate has declined to 103/1,00,000.
At the same time, the infant mortality rate has fallen to
26.619 (2023) deaths/1000 live births and in comparison
Cloudnine has 2/1,00,000 MMR and an infant mortality
rate of 0.5/1000 live births.
A Multifaceted Leadership Persona
Dr Prof R. Kishore Kumar is a Neonatal Paediatrician
qualified in India with a Gold Medal from Mysore
University and left India in 1989 to specialise in
Neonatology. In this branch, specialization was not
available in India at the time.
Initially, he worked in the UK, teaching hospitals for four
years as part of his ‘accredited training’ and became a
consultant Paediatrician there at the young age of 30
years–breaking the record those days being the youngest
overseas Indian to become a substantiative
Consultant–but soon wasn’t satisfied, hence went to USA
after passing the toughest USMLE licensing exam to work
there and subsequently to Australia where he further
qualified/worked in saving extreme preterm babies less
than 28 weeks (24 weeks onwards) – which was not even
being thought of in India in those days and specialized in
that. Dr Prof R. Kishore Kumar recalls, “I had become used
to western working style, working atmosphere and even had
become Head of the Dept. and Professor in Perth, Australia
at a young age of 38 years after years of Globe-trotting,” he
states. He was honoured by Bill Clinton, Former President
of the USA, for his achievements in Neonatology and also
for being one of the highest qualified Neonatologists in
the world at that time. “In 2005, when my
entrepreneurship was instigated in a conversation with Bill
Clinton – who said the next century belongs to India,”
adds Dr Prof R. Kishore Kumar, whose leadership skills are
quite different and is constantly changing as per the need.
He explains, “Because when I came back to India to
establish Cloudnine – all the thoughts were in my mind – I
needed to implement them – so I had to adopt a Lord
Rama’s style – where I had to manage ‘lots of monkeys’in
a sense. Subsequently, I had to become Krishna – in a
sense, direct the ‘army of trainers’ to perform with utmost
perfection for execution.”
Three Cs of Cloudnine
In the process, Dr Prof R. Kishore Kumar had to adopt
various leadership styles – accept responsibility and know
that he would get the team where they wanted to go and no
one else. Hence, transparency, hard work, a reward system,
and praises were adopted from day one. “Despite the odds,
we had to believe in ourselves as there were too many
negative thoughts from too many people initially,” he
shares.
Also sharing Cloudnine Hospital’s USPs, Dr Prof R.
Kishore Kumar says that from the inception, there were
three of them - Clinical Excellence, Customer Care, and
Celebration, in that order.
*Clinical Excellence was targeted and achieved by the
following –
1) Antenatal Classes for all couples undergoing pregnancy
and childbirth are made compulsory where preparation
for breastfeeding is explained.
2) Part of the antenatal classes taken by Obstetrician,
Neonatologist, Anaesthetist, Physiotherapist, along with
the Lactation Consultants and Dietitian.
3) Education was given regarding the changes the body
goes through during pregnancy, how to preserve the
body, nutritional requirements, pelvic floor exercises
and preparation for breastfeeding, and the importance of
the same.
4) Identifying the support person for the new mother.
5) Educating the support person and partner in the role
they could/should play in childbirth and breastfeeding.
6) Allowing the partner into the Labour Delivery and
Recovery (LDR), including if required in Operation
Theatre (OT) and promoting golden hour breastfeeding.
7) Continued support of Lactation consultants and
Nutritionists in the hospital and appropriate follow-up.
Dr Prof R. Kishore Kumar
is a Neonatal Paediatrician
qualified in India with
a Gold Medal from Mysore
University.

16. 8) Duty doctors were Duty Obstetricians (Post MD), Duty
Paediatricians (Post MD) and Duty Anaesthetists (Post
MD) for efficiency and prompt services.
9) All staff were sensitized regarding the emergencies –
including problems with breastfeeding and appropriate
care periodically.
10) Nurses were recruited with five years of post-nursing
experience and six months of in-house training in
providing lactational support to ensure good quality
services as lactational nurses.
11) Doctors were employed as Consultants only after five
years of post-graduation experience to give credentials
– and were periodically evaluated for their performance.
Feedback was given to improve or sustain their
performance.
12) Periodic debriefings were held as and when things were
not as expected – to learn from what went well and
what could have been done better within 24 hours of an
event.
13) Newborn Screening was deployed for all babies from
day one – despite opposition from various corners –
this has been the standard in most developed countries
for the last six decades.
14) “We also started our patented programme called
Management of Baby Affairs (MBA) – allowing parents
and grandparents to attain an MBA in looking after the
babies,” informs Dr Prof R. Kishore Kumar.
*Customer Care – was focused on training the staff – from
security, receptionists, nurses, paramedical staff, and
housekeeping staff – about hospitality, hygiene and honesty
(3Hs) and periodically recording their performance and
review for improvements or reward system. Feedback was
collected from the clients at every opportunity, and they
acted on negative feedback within 24 hours for better
outcomes without finger-pointing.
Dr Prof R. Kishore Kumar adds that they built the hospitals,
too, as needed. “As we feel Pregnancy is wellness and not
an illness, we have designed our hospitals–without the
smell of the hospitals, not looking like hospitals, with a
pleasing look and colours to make them welcome.
The infrastructure in all Cloudnine Hospitals caters for
Pregnant mothers who would have lost centre of gravity
with their body changes – so motorized beds to adjust the
heights (rather than them needing to climb the standard
beds in most hospitals), bathrooms/toilets – at the same
level as floor for ease of walking when they are in labour
pain/post epidural – so that they don’t need to struggle,
chairs suited for breastfeeding or Kangaroo Mother Care
(KMC) in all rooms to name a few.
*Celebrations – Most women nowadays have only one
child or two children– “So we felt that the Childbirth should
be celebratory–and accordingly, we celebrated and even
arranged them a baby bounty packs to make the new
parents feel elated.”
All these were ‘included’ in one transparent collective
package without any hidden charges and were explained to
the prospective parents during the antenatal period.
Accomplishing Near Perfection
Inspired to improve the maternal and neonatal statistics in
India, Dr Prof R. Kishore Kumar reveals that they have
achieved it in the last 16 years in multiple centres across
India.
The Cloudnine Hospitals have had, unfortunately, three
maternal deaths so far among 1,56,000 deliveries –
accounting for two per 1,00,000 MMR and 99.8% survival
for babies if only babies born >28 weeks are taken into
consideration. But neonatal mortality of two per 1,000 live
births suggests the highest survival despite the length of
stay being reduced from five to seven days to three days
with early mobilization for most mothers, thereby reducing
their financial burden.
Since its inception,
Cloudnine Hospital
has three USPs - Clinical
Excellence, Customer Care,
and Celebration
in that order.

17. The infection rates have been 0.6% - less than 2.6%
accepted per CDC guidelines. Pelvic floor damages were
virtually nil, and 95% were successfully breastfeeding at
discharge – and are the only hospital chain from Asia to
be part of VON (Vermont Oxford Network).
Dr Prof R. Kishore Kumar adds, “Our firm is offering a
package – which is comprehensive – competitive – taking
consideration of the clinical excellence offered for the better
outcomes than any other hospital itself is a testament to our
success.”
TEAM Mantra- Together Everyone Achieves More
Being an experienced leader, sharing his opinion on how
the adoption of modern technologies like AI and ML
impacts healthcare and how the Cloudnine Hospital Chain
is adapting to the change, Dr Prof R. Kishore Kumar says
that technology has been in their genes from inception. He
says, “As I mentioned briefly, to provide customer care, we
designed the hospital infrastructure with the best possible
international architects to make it pleasing for the new
parents.”
They have included technology at every step – be it in OPD
beds (Electronic beds) or, foetal Doppler’s, or most modern
NICU equipment to give the little one the best start in life
even in unexpected situations wherein if your baby is born
in extreme prematurity of being less than 28 weeks – needs
technology at its best to have the best survival chances
along with a TEAM (Together Everyone Achieves More)
that is trained to look after tiny preemies.
They have used AI since inception to improve their
standards of care – be it to train junior staff nursing staff, by
identifying the ‘crunch markers’ for flagging high-risk
patients, and so on.
Theirs was the first hospital to introduce LED phototherapy
when it became available in the international market 12
years ago and phased out standard tube light phototherapy,
which is still used in many hospitals – for reducing the
length of stay and better performance.
Eliminating Issues
Considering the evolving industry scenario, there are
challenges, accepts Dr Prof R. Kishore Kumar. The
challenges they face are multiple:
Ÿ Any challenge the hospitality industry faces – they face
similar challenges x5–since they are a healthcare
company with hospitality built around 24/7.
Ÿ Quality care is to be provided 24/7, unlike any software
companies require – constant supervision, wonderful
implementation of SOPs and motivation of all
employees.
Ÿ Nursing attrition is generally high – around 30%,
though they have kept their nursing attrition to an all-
time low of 15% - still, they lose many nurses to
overseas markets.
Every NEW C9 is better than the previous ONE!
Obtaining Executive MBA from Harvard
Business School in 2019

18. Ÿ Quality of medical practitioners to provide the
quality they have in mind requires constant
motivation, accreditation, retention of the
trained staff and so on.
Ÿ Multiple licenses are required for one facility –
ex, 35 licenses are required to run a simple
hospital like theirs–the cost of which in turn
needs to be passed on to the consumer along
with repeated renewals–which could be made
simpler.
Embracing Positive Transformation
That is why, according to Dr Prof R. Kishore
Kumar, today’s leaders must innovate, break the
conventions, and become a transformational force
positively. The leaders in the healthcare industry
especially have to be innovative to provide quality
care. They at Cloudnine have implemented
SIMULATION training of all their specialists
from day one – similar to the Airline and Defence
Industry – which has reduced human errors to
negligible status. Simulation training is something
new in the Medical field that is less than ten years
old and should be made mandatory and included in
the Medical Curriculum in India. “Only through
innovations like these can we break the conventions
that medical errors are uncommon – and avoid
unnecessary legal hurdles.” The transformation in a
positive way could help reduce violence against
doctors and the government's serious prompt action
to protect healthcare workers.
Cloudnine was the
first hospital to introduce
LED phototherapy when
it became available
in the international
market 12 years ago.
NNF-K Lifetime Achievement Award 2019
Frost & Sullivan Award in Oct 2016

19. Celebrating in the Raining of Awards
Ÿ Dr Prof R. Kishore Kumar says that Cloudnine is a
teenager having started life only in 2007 – so really a
sixteen-year-old teenager – yet to attain adulthood. It
has become the talk of the town and a big brand in a
short time purely because of the various awards,
including testimonials from multiple customers.
Ÿ The Most Influential Leader in Healthcare Award by
Insight Success, Nov 2021.
https://magazines.insightssuccess.in/The-Most-
Influential-Leader-In-Healthcare-
November2021/#page=22.
Ÿ Great Place to Work Award 2020 – Cloudnine. GPW in
March 2021.
Ÿ Visionary Leaders at the Forefront of Entrepreneurship
2019 – Insights Success Mar 2020. Accessible here:
https://www.insightssuccess.com/dr-r-kishore-kumar-
an-entrepreneur-par-excellence/.
Ÿ Dominant Leaders to Watch in Healthcare Industry –
Insightscare Jan 2020, p 22-24. Accessible here:
http://magazines.insightscare.com/Dominant-Leaders-
Watch-Healthcare-Industry-January2020/#page=26.
Ÿ 100 Most Impactful Healthcare Leaders (Global Listing)
Award Feb 2018 World Health and Wellness Congress
& Awards.
Ÿ “India’s Most Admired Neonatologist 2016” was
conferred by the Jury of the Annual Pharmaceutical
Leadership Summit on 23rd December 2016 in
Mumbai, India.
Ÿ Best Healthcare Brand, Mother & Child by Economic
Times June 2016.
Ÿ Best PE/VC-backed Healthcare Company – Cloudnine
VC Circle 2014.
Ÿ Mother and Child Care Service Provider Award by Frost
& Sullivan Jan 2014.
Ÿ Member of the Management Board of the Indian
Foundation of Premature Babies (IFPB) by invitation
From June 2013 to present.
Ÿ Talent and Leadership Award issued by ET Now Jan
2013.
Ÿ Ten most innovative companies in India, issued by Fast
Company Jan 2012.
Ÿ Forbes India – recognized Dr Kishore Kumar as the
entrepreneur and Cloudnine as one of the 11 start-ups to
watch out for in December 2011.
https://www.forbesindia.com/article/special/11-startups-
to-watch-in-2012/31622/1.
Ÿ ET Leaders of Tomorrow Award 2012 – given to Dr
Kishore Kumar by Mr Anand Sharma, Minister of State
for Commerce, Govt. of India on 17.12.2012.
A No-TGIF Advise
In his advice, Dr Prof R. Kishore Kumar says that budding
entrepreneurs should NEVER have a TGIF (Thank God It's
Friday!) attitude. ‘They should relax whenever they want
and work when their mind is astute, which means you have
your own timetable. Passion is essential for entrepreneurs
who aspire to venture into this space.’
Flying on the Future Horizon
On envisioning Cloudnine Hospital’s operations and
offerings in the future, Dr Prof R. Kishore Kumar divulges
that they have been scaling their firm’s operations in
multiple cities – with them now having 29 branches in 11
cities. They plan to have 50 branches all across India by
March 2025. Still, there’s scope to open quality care
institutions across India to make Maternal and Neonatal
Health a top priority based on their model to make India a
developed country.
“Though we have multiple ‘Copy Cats’ – the quality care
part is not being copied but only the business part!” the Dr
Prof smiles.
According to him, transformational business leaders must
work with what they have, not looking for ideal situations.
Should have passion, motivate others, and ensure TEAM
work is achieved to ensure GOALS are met.
Labour Room doesn't look scary!

20. Ÿ All India Achievers’Award to Dr Kishore Kumar
received from Mr. Anil Dhawan @ All India Achievers’
Awards in Bangalore, Nov 2012.
Ÿ Times of India – Legends Award in Paediatrics (Dec
2018).
Ÿ Pride of Karnataka Award in June 2015, Bangalore,
India.
Ÿ Australian Service Excellence Award to Dr Kishore
Kumar for Excellent Service in the Healthcare sector in
2014.
Ÿ Mother Theresa Excellence Award received from
Integrated Council for Socio-Economic Progress in
recognition of praiseworthy services, excellent
performance and memorable contribution to the overall
progress of the society – received in Bangalore on 25th
November 2012.
Ÿ Best Maternal & Infant Care Hospital in Bangalore
Award by Mr. Shashi Tharoor in 2011.
Ÿ Felicitated by former USA President Bill Clinton in
Australia in Feb 2006.
*A Letter of Our Biggest Achievement – Giving and
Saving Lives, Always and Forever*
Finally, Dr Prof R. Kishore Kumar concludes, “The letter
below summarises the feelings of a family who had lost one
of their premature twins in another hospital and transferred
the surviving twin in a critical condition to our hospital –
requiring lung resection and intensive care – eventually
doing well is one of the best examples of the care given in
Cloudnine.”
Dr Prof R. Kishore Kumar worked in the
UK, teaching hospitals for four
years as part of his ‘accredited
training’ and became a consultant
Paediatrician there at the young age of
30 years–breaking the record
those days being the youngest
overseas Indian to become a
substantiative Consultant.
Best Mother & Baby Hospital Award by Shashi Tharoor 2013

21. Act as if what
you do makes a difference.

22. Transform-National
20 | October, 2023 | www.insightssuccess.in

23. n the wake of unprecedented global crises, modern
Ibusiness leaders are facing challenges that demand
resolute, forward-thinking, and adaptable leadership.
The 21st century has already witnessed several major global
crises, including economic meltdowns, health emergencies,
and environmental catastrophes. These crises have revealed
the importance of having leaders who can navigate
uncertainty and steer their organizations through the storm.
The Resolute Qualities of Modern Business Leaders:
Adaptability: Modern leaders must be agile and capable of
swift adaptation. Crises often bring unforeseen challenges
and changes.
Leaders who can pivot and make quick, informed decisions
are better equipped to steer their organizations through
turbulent times.
Resilience: Resilience is the ability to withstand adversity
and bounce back stronger. Leaders must possess the mental
and emotional fortitude to persevere in the face of daunting
challenges. This resilience is not just for personal well-
being but also sets an example for the entire organization.
Empathy: Crises impact people’s lives, both personally and
professionally. Business leaders with a strong sense of
empathy are better equipped to support their employees and
communities during difficult times. Empathetic leaders
build trust and foster a sense of unity.
Innovation: Crisis situations often require innovative
solutions. Forward-thinking leaders embrace creativity and
innovation to find new ways of doing business, whether
through digital transformation, new products, or novel
strategies.
Transparency: Honesty and open communication are
crucial during crises. Leaders who are transparent with their
teams and stakeholders build trust and maintain credibility.
The Evolution of Modern
Resolute BusinessLeaders฀
in the Wakeof
Global฀Crisis
21 | October, 2023 | www.insightssuccess.in
Approaches to Crisis Management:
Robust Contingency Planning: Effective leaders have
comprehensive contingency plans in place for various crisis
scenarios. These plans outline immediate responses,
resource allocation, and communication strategies.
Rapid Decision-making: Crises demand quick decisions.
Modern leaders are skilled in gathering data, evaluating
options, and making informed choices promptly. They
understand that indecision can be costly.
Community Engagement: Leaders recognize the
interconnectedness of their organizations with the broader
community. They engage with stakeholders, offer support to
communities, and act as responsible corporate citizens.
Remote Work Capabilities: Recent crises have
highlighted the importance of remote work capabilities.
Modern leaders invest in technology and systems that
enable their teams to work remotely without compromising
productivity or security.
Agile Leadership Teams: Collaborative leadership is
essential. Leaders assemble agile teams capable of
responding to emerging challenges. Cross-functional teams
can address issues from multiple perspectives and provide
innovative solutions.
Lessons Learned from Past Challenges:
Digital Transformation: Many organizations have
accelerated their digital transformation efforts in response
to global crises. These transformations are not only
beneficial during crises but also enhance operational
efficiency and competitiveness.
Health and Well-being: Crises have underscored the
importance of employee well-being. Modern leaders
prioritize physical and mental health initiatives to support

24. their teams.
Supply Chain Diversification: Global supply chain
disruptions have encouraged leaders to diversify and build
resilient supply chains that can withstand disruptions.
Environmental Sustainability: The climate crisis is a
global concern. Leaders are increasingly focusing on
sustainability and environmental responsibility to address
long-term global challenges.
Navigating uncertainty is a fundamental task for leaders in
today’s complex and ever-changing business landscape.
Uncertainty can arise from a variety of sources, such as
economic instability, global crises, technological
disruptions, competitive pressures, and more.
Here are several reasons why having leaders who can
effectively navigate uncertainty is of paramount
importance:
Strategic Adaptation: In uncertain times, the ability to
adapt and adjust strategic plans is critical. Leaders must be
flexible and capable of revising their strategies based on
evolving conditions. This agility can mean the difference
between a business’s survival and its demise.
Risk Management: Effective leaders understand that
uncertainty is often accompanied by increased risks. They
are skilled at identifying, assessing, and mitigating these
risks, whether they are financial, operational, or
reputational. By doing so, they protect their organizations
from catastrophic losses.
Innovation and Opportunity: Uncertainty is not solely a
source of risk; it can also present opportunities. Leaders
who can see beyond the immediate challenges and identify
innovative solutions can lead their organizations to seize
new prospects for growth, even in turbulent times.
Employee Morale: Uncertainty can be unsettling for
employees. Leaders who can provide clear communication,
support, and a sense of direction can help boost employee
morale and maintain a motivated workforce.
Resource Allocation: Scarce resources must be allocated
wisely during periods of uncertainty. Leaders who can
make informed decisions about resource allocation ensure
that their organizations remain financially stable and are
positioned for future success.
Customer Trust: During uncertain times, customers seek
reassurance and stability. Leaders who can maintain and
enhance customer trust are more likely to retain loyal
customers and expand their market share.
Global Resilience: In today’s interconnected world, global
events and trends can have a profound impact on
businesses. Leaders with a global perspective and an
understanding of geopolitical and macroeconomic factors
are better equipped to navigate international uncertainty.
Operational Continuity: Business continuity planning is
vital. Leaders who have prepared their organizations for
disruptions can ensure that essential operations continue
even when external circumstances are uncertain.
Reputation Management: In a digital age of immediate
information dissemination, preserving a company’s
reputation is essential.
Leaders who can make sound ethical decisions and respond
effectively to crises can safeguard their organizations’
public image.
Long-term Vision: While dealing with immediate
uncertainty is crucial, leaders must also maintain a long-
term perspective. Effective leaders balance the need for
short-term survival with the pursuit of a strategic vision for
the future.
From Evolution to the Revolution
Modern business leaders have evolved in response to global
crises. They embody adaptability, resilience, empathy,
innovation, and transparency. Their approaches to crisis
management include robust contingency planning, rapid
decision-making, community engagement, remote work
capabilities, and agile leadership teams.
These leaders have learned valuable lessons from past
challenges, leading to accelerated digital transformation, a
focus on health and well-being, supply chain
diversification, and environmental sustainability. The
evolution of modern business leadership is crucial not only
for weathering the storm but for building more resilient,
responsible, and innovative organizations capable of
thriving in an ever-changing world.
22 | July, 2023 | www.insightssuccess.in

25. The most successful entrepreneurs I know are optimistic.
It’s part of the job description.
- Caterina Fake
”
”

27. Growth and comfort do not coexist.
- Ginni Rometty
”
”

28. www.insightssuccess.in