The Geeks shall Inherit the Earth - Academy of Marketing 4th July 2012
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The document discusses the need for creative technologists due to the changing roles of marketing and technology in businesses. It notes that CMOs now deal heavily in technology and may have larger IT budgets than CIOs. It also discusses how marketing and IT roles have blurred and the skills clients now require have changed. Creative technologists are presented as experts in both technology and branding who can help unite marketing and technology strategies through their collaborative and agile work with big data. The document outlines the skills and services agencies need to provide, including various marketing technologies, to meet these new client demands.
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The Geeks shall Inherit the Earth - Academy of Marketing 4th July 2012
- 1. Robin Bonn Business Development Director Code Worldwide Academy of Marketing Conference 4th July 2012
- 2. “I feel more like a CIO than a CMO! I have marketing automation, CRM, listening platforms – I’m up to my eyeballs in technology...” From Stretched to Strengthened, IBM Global CMO Study 2011
- 3. Tech is a creative discipline
- 5. Why do we need Creative Technologists?
- 6. The world is changing
- 7. Linear journey… ZMOT: Winning the Zero Moment of Truth, Jim Lecinski
- 8. …clear roles // Agency Marketing ZMOT: Winning the Zero Moment of Truth, Jim Lecinski
- 9. Non-linear, shades of grey Google it Visit website Follow on Twitter Check out competitors Read reviews Discuss with friends Check online communities Comparison / aggregators ZMOT: Winning the Zero Moment of Truth, Jim Lecinski
- 10. So where does this leave us?
- 11. “It’s like I’m standing under a cloud of baseballs, they’re all dropping on me – and I don’t know which one to catch.” Hyper Island student How Code can help
- 12. Clients aren’t prepared From Stretched to Strengthened, IBM Global CMO Study 2011
- 13. “By 2015, 35% of enterprise IT expenditures will be managed outside of the IT department's budget… CMOs may end up having larger IT budgets than CIOs” Top Predictions for IT Organizations and Users for 2012 and Beyond, Gartner, Dec 2011
- 15. The collision of IT and Marketing
- 16. “IT is the department of ‘no’” “Marketing is spin” “IT doesn’t speak marketing’s “Marketers don’t language” care about integration” “IT doesn’t understand the need for speed” “IT isn’t concerned with the customer” Mastering Customer Data – A CIO Imperative, Forrester Research July 2011
- 17. Marketing IT Little understand of each other’s needs
- 18. Marketing Marketing Technology IT office
- 19. Marketing Marketing Technology IT office Collaborative – unite Marketing and Technology strategies Experts – fluent in Tech and Brand Agile – and scalable Love Big Data – to fuel insight and action Obsessive about the ‘glue’ – APIs and integration
- 20. What does that mean for the Agency’s skills?
- 21. Marketing IT Product Agencies vendors Consultants
- 22. Marketing Marketing Technology IT office Product Agencies vendors Consultants
- 23. MOBILE MARKETING MOBILE APPS GAMING/FACEBOOK APPS CREATIVE TOOLS DIGITAL ASSET MANAGEMENT TARGETING DISPLAY AD E-COMMERCE PERSONALIZATION LOYALTY MANAGEMENT MANAGEMENT VIRTUAL EVENTS VIDEO CONTENT APIs EVENT MANAGEMENT CALL TRACKING CREATIVE OPTIMIZATION VIDEO AD MANAGEMENT SEO TOOLS CORE WEBSITE CUSTOM WEB APPS CRM MARKETING AUTOMATION SEARCH AD MANAGEMENT WIDGETS/PLUG-INS SALES AUTOMATION SOCIAL MEDIA AD MANAGEMENT LANDING PAGES BLOGS COMMUNITIES EMAIL MARKETING & MICROSITES CUSTOM DATABASES SOCIAL MEDIA MARKETING MANAGEMENT WEB TESTING & OPTIMIZATION BUSINESS INTELLIGENCE SOCIAL MEDIA ANALYTICS WEB ANALYTICS CUSTOMER ANALYTICS MARKETING RESOURCE MANAGEMENT MULTI-CHANNEL MARKETNG MANAGEMENT INTEGRATED SUITES & ENTERPRISE MARKETING MANAGEMENT AGILE/PROJECT MANAGEMENT External Promotion Customer Experience Marketing Management by Scott Brinker @chiefmartec http://www.chiefmartec.com
- 24. Marketing Technology Marketing office IT Creative Technology partner Product Agencies vendors Consultants
- 25. • Platforms not campaigns • Enterprise-level Marketing Technology architectures • Continuous improvement and monetisation
- 26. “We'd better prepare ourselves for the day when we engage just as much with CTOs as we do with CMOs.” Sir Martin Sorrell, CEO WPP 12th April 2012
- 27. Meanwhile, over on the Client side…
- 31. Why is this big news for Agencies?
- 34. CREATIVE TECHNOLOGY TECHNOLOGY THAT’S CREATIVE
- 35. You can’t talk about creativity without talking about technology
- 36. What Clients are asking for • The brief • IMAGE Technology changes the brief
- 37. Brief: more music on the go
- 44. Thank you
Editor's Notes
- I’m here to make the case for a new set of skills – the big-thinking geeks; the Creative Technologists. People who can bridge the gap between Creativity and Technology.
- This can be read optimistically or pessimistically – so be scared or be excited… that’s why we need Creative Technologists, to exploit the changing world
- As per the IPA’s Creative Pioneers initiative – these new skillsets come from anywhere. It’s not right or left brain, boy or girl, geek or not.
- In fact, I’m living proof that it’s not either/or – I started in tech, went to ‘traditional’ agencies, then firmly digital, and now at Code, a creative technology agency, with a foot in both camps.
- Why am I asking you to help create these people – these geeks who will inherit the earth?
- Because the tech-powered changes in marketing have huge implications –for both Clients and Agencies, and the people who work there
- The world used to be simple
- With simple black and white roles and responsibilities for clients and agencies
- But of course now it’s a very different marketing landscape
- Are we excited… orWorried? Unprepared? Unemployed?
- Clients are confused and intimidated by the pace of change in Marketing Technology
- They’re not ready for the continuing tide of complexity that shows no sign of abating
- CMOs need to be ready.
- Client skills are having to change – but what does that look like?
- This is effectively a coming together of the CIO and CMO, of IT and Marketing.
- Fair to say there’s some cultural friction…
- The old world…
- …has given way to a new world where Forrester recommends a department dedicated to Marketing technology (Code call it ‘Creative Technology’ – which sounds a bit sexier – but same difference).
- And what are these Marketing Technologists good at?
- So how do these Client-side changes affect Agencies?
- It used to be that Marketing bought from agencies. And IT bought from vendors and Consultants like Accenture.
- But what now, with this new department with new requirements? Who services them? Do the agencies have the tech nous? And do the IT consultants have enough of an appreciation of the creative process?
- And more to the point, can anyone not working in Marketing Technology 24/7 credibly claim to be on top of the complexity of the market?
- That’s why we’re seeing a new breed of Agency – the Creative Technology agency. They get creativity, they get scalable enterprise architecture and they can help clients navigate the vendor marketplace.
- The Creative Technology agency delivers scalable, repeatable, optimizable, marketing platforms.
- When WPP say this, you can be sure this is happening now. We’re at a tipping point. That’s why talent is such a hot issue right now.
- So while agencies are worrying about their models, clients are getting on with embracing technology.
- Here’s a case in point – out platform for Citroen automates the production of their marketing. We takeCreative concepts from the ad agency and enable local marketers to adapt, deploy and optimise them, all in 2 minutes.
- Before I show you a demo… bear in mind the brief here – actually it started out as a brand compliance problem (help us to ensure our local marketing is brand and legal compliant). But because of the power of technology, it changed to a digital transformationbrief where we enable local car dealers (who are, in fact, often quite a lot like Swiss Toni) to behave like trained, strategic marketers.
- DEMO
- Providing platforms like this to their clients changes the agency’s commercial model – they can start making money from licensing, or they can lose studio revenue when a competitor shows the client the technology first. It’s evolve or die.
- Here’s a case in point – a big hurrah for TBWA… followed by the minor afterthought of all that global delivery revenue going somewhere else. Frightening stuff for big ad agencies. Particularly because it’s a change that many aren’t ready for…
- We can sum up Agencies’ failure to embrace change – many think Creative Technology is simply a bit of flash or an iPhone app here and there.
- But the reality is that, for many, ‘Creative’ means ‘advertising’. So it’s tech that makes ads better. They’re missing the entrepreneurial power of technology. For us, Creative Technology is far broader – it’s simply technology that’s clever, innovative and business-changing. The traditional small-c definition of creativity.
- Just look around you – creative businesses are embracing technology in far more pervasive ways than simply in marketing.
- This ability to see technology as a force for change is the last theme I want to cover. If you let it, technology reframeswhat success looks like – it changes the brief, providing new contexts and new goals
- The Walkman was an amazing innovation, enabled by technology. But without advances in the size, weight and cost of components like memory, the evolutionary brief of ‘more music on the go’ would’ve been limited by the blinkers of current constraints – so maybe we’d have got longer or lighter cassettes, or a clever batman utility belt for carrying them.
- These changes in technology allowed designers to revisit an old problem – “there has to be a better way” they thought. And the iPod was born and the music industry transformed.
- It’s this redefining of the brief that characterises the Creative Technologist. Whether it’s Citroen dealers redefining marketing at a fraction of the cost or Apple putting your CD collection in your pocket. Tech reframes the brief – it changes the perception of what’s possible.
- Who are these people who can take a Tech-powered leap of imagination? I can tell you what I think the market needs…
- Well, this shouldn’t be too hard, some pretty typical skills… Plus they’re not necessarily geeks, and not not geeks; extrovert/introvert; boy/girl
- These are hardly a stretch either.Although tech savvy could be taking-apart-your-ipod-and-soldering-it-back-together geekiness, or it could simply be a passion for gadgets and the changes they make to people’s lives.Creative is the traditional definition, rememberAnd collaboration is the key – bringing in multiple disciplines, particularly in the Marketing context.
- Lastly, the Creative Technologist needs the passion to lead, to evangelise, to convinceothers and bring them on a journey.
- That was what I think the market needs – now it’s up to you to identify and developthese Creative Technologists, these geeks who will indeed inherit the earth.