This document discusses how businesses can use social media and customer relationship management (CRM) strategies to attract more customers and increase sales. It recommends integrating CRM systems with social media tools to automate processes, gain insights from customer data, and engage customers through multiple online channels. Finally, it introduces a company called InDemand InfoTech that provides CRM and business intelligence services and custom application development.

1. CRMYug ! Road Map to Success
Satisfied Customers or Loyal Customers !
Propel your business into Cyberspace,
INSIDER by online Marketing.
INSIDE STORY
Position your Business as the obvious choice
Satisfied Customers or in your industry .The one that people would drive
Loyal Customers.
across town for.
Attract more client by targeting right target market.
Networking ! Sowing
the seed of opportunity. Increase your sale through smart positioning.
End of Standalone Business first and foremost is about people and the
application integrating relationship that are formed between them. But how
CRM & SOCIAL MEDIA. can we tap and retain them ???
Possible fix for falling Seldom Qs arise……...How can we manage to stand in
click. an ever increasing competitive era??
.

2. Networking ! Sowing the Seed of Opportunity
CRM
Social Media buzz! integrating
Social Media ! A
Denomination to grow your Marketing
Mastery
Business.
Discover how to ……
Set up
FaceBook,Twitter,Linkedin,You
Tube.
Link your Social Media
tools, So, that you can save
time and maximize return
Create Social Media
Strategy to attract more
client.

3. wow! My Bank is Buying is so easy
on Facebook ,let Explore “Your” Bank on Facebook without losing sale.
me click on “like”
Satisfied Customers
We cater to
Is my a/c safe? So Let me check, no of
your need. many hackers hear transaction in my a/c
Propel your Business into Time to market Qs on your X-10 New Business trend !
Cyberspace ! rollout!  Build brand awareness.
 Make your website to work for you 24/7.  Visible Intelligence has been recognized by  Connect with customer
 Attract constant flow of lead through industry analysts and customers alike for its  Promote events.
Low–Cost online marketing strategies. speed, data quality and depth of analytics
to support you in making better business  Educate customers & retailers
 Automate your business and make it decisions.  Influence SEO and customer feed
global.

4. THE EVOLUTION OF SOCIAL CRM ! End of standalone
application, now integrating CRM & Social Media
SOCIAL CRM? SOCIAL CRM PROCESS
Facebook,
Social “CRM “is a LinkedIn, Macro
philosophy and business Twitter, AUTOMATED
BLOGS,
strategy designed to News, Soci
engage customer in a al Data
mutually beneficial
relationship. It's
supported by social
Listening
technology ,business is
Tool
workflow & process.
SOCIAL CONSUMER Phone
Calls,Email,feed
back
forms, Letter.
Social “CONSUMER” is a
wise customer who keep
his eye on market and
learn about new
Micro
Human
products through Social
Channels and Network.
CRM APP’S !

5. Who we are ? Author Speak ….
 We are a professionally managed IT services Connect me on
company with specific focus on providing in.Linkedin.com/in/mariyam522
services around CRM and BI (Siebel and It’s time to make this Globe your niche for your
Microsoft products) and custom application business by implementing 360 degree view on what
development on MS platform. is happening and where is happening. Know and
 We are a Gold partner for Oracle and certified groom your business by Social CRM which is no
partner of Microsoft more a philosophy but a toll ,a business strategy
designed to engage customer in a mutually
Our Leaders beneficial relationship .Its Time to think beyond
PB Narsimhan Strategy and IT Operations limit.
More than 24 years of experience in Engineering & WARM WISHES FROM ! Maliya F
Services, huge experience of MNCs in
 If you are not willing to risk the usual you
Singapore, Japan, Malaysia, Thailand and UK for many
will have to settle for the ordinary.”
fortune clients.
Jim Rohn
Murali Krishna M Business Development  “Too many of us are not living our
Over 23 years of experience across the verticals like Banking dreams because we are living our fears.”
& Finance, Manufacturing, IT and ITES Worked for Tier one Les Brown
organizations and large conglomerates.
Sendhil Kumar Delivery Let’s Talk…let’s Partner !
Connect on InDemand InfoTech Pvt Ltd.
Brings rich experience on quality processes such as CMMi
and ISO and multiple development methodologies Find us on LinkedIn ,Facebook
including Agile .He was the Global Delivery Director for Phone: +91 44 4901 7555
CRM at a major software product & services company Email: info@Indemand.co.in
maliya.f@indemand.co.in