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The Digital Department




 Project Team: Stefanie Anyadi (PaLS), Lorraine Dardis (Internat. Affairs),
 Alison Gilry (ICH), Ciaran Moynihan (ICH), Clive Young (LTSS)
Aims

• Professional profile and expertise of UCL teaching
  administrators (TAs)
• Training programme
• External accreditation via



....semi funded by         Aug 2011 to July 2013
Workshop aims and structure

•   Activity: what are „digital literacies‟?
•   Intro to The Digital Department
•   Activity: how does this relate to your organisation?
•   Activity: The digital literacies „triangle‟
•   Activity: What areas to investigate?
•   Discussion: accreditation and networking
Workshop aims and structure

•   Activity: what are „digital literacies‟?
•   Intro to The Digital Department
•   Activity: how does this relate to your organisation?
•   Activity: The digital literacies „triangle‟
•   Activity: What areas to investigate?
•   Discussion: accreditation and networking
Digital Literacy according to JISC

  • digital literacy defines those capabilities
    which fit an individual for living, learning and
    working in a digital society
     –   ICT/computer literacy
     –   information literacy
     –   media literacy
     –   Communication and collaboration
     –   Digital scholarship
     –   Learning skills
     –   Life planning
                                                  24/04/201
                                                         2|
Why teaching administrators (TAs)?

• 30k? individuals across UK HE (c150 at UCL)
• major contribution to the student experience in
  increasingly technologically 'blended' learning
  environments – manage the digital presence
• have a range of responsibilities - admissions,
  quality management, programme and course
  coordination and planning, VLE course
  management, student advice, student feedback
  processes, distance learning etc
• digital literacy underpins all these activities
The backstory

1. The unexpected guests (2009)

2. “The dog that didn‟t bark” (2010)

3. The Forum (2009-11)

4. Total Moodle (2011), Moodle 2 (2012)

5. The Digital Department (2011-13)
Some of the tools UCL TAs use
UCL admin and financial systems                              Communication and networking tools
Portico – student information service                       Email – inefficient way of contacting students?
Financial Information System (FIS) - financial data and     Facebook– seen mainly as a communication tool
    management                                               Phone Text messaging – no UCL service but a strong demand
Timetabling/CMIS - room bookings and timetabling            Messenger - text messaging
Service in Partnership (SiP) – HR forms                     Skype – video conferencing
Rome - online recruitment                                   Linkedin – professional networking
Web content management (silva)                              Blogs – UCLWordpress service
Scanners – being piloted as attendance checks for Points-   Twitter –how to use in HE?
    Based Immigration System (PBIS)                          YouTube – online videos
UCL teaching and learning systems                            Productivity tools
Moodle - e–learning environment                             MS Office – Word, Excel, PP, Acrobat
Turnitin – plagiarism detection                             Dreamweaver – web page development
Lecturecast – automated lecture recording                   Etherpad – collaborative note taking
Opinio - web-based surveys                                  Evernote – stores notes, photos
My Portfolio – staff and student e-portfolio                Google docs – share web documents
Electronic Voting Systems (EVS) – audience response         Google analytics – web usage
    'clickers'
                                                             UCL Dropbox – exchange large files
Wiki – collaborative web pages
                                                             Dropbox – web-based online storage
Blackboard Collaborate – virtual classroom
                                                             Marketing and events management
                                                             Eventbrite – events management
 “It is almost impossible for busy academic                  Find a Masters – marketing
        staff to stay up to date” (SLiDA)                    Oxboffice – ticketing service
                                                             Google Adwords – online advertising
Top 10 systems used by UCL TAs

  80
  70
  60
  50
  40
  30
  20
  10
   0
What do TAs want to learn about?

35
30
25
20
15
10
 5
 0
TDD activities


1. Review current processes and practices to establish a baseline of
   digital literacies required and a framework of good practice.
2. Analyse the likely future requirements - via focus groups and 'mini
   projects„.
3. Plan innovations - co-develop a knowledge base.
4. Pilot a practitioner-led workshop programme.
5. Evaluate with a particular focus on enhancing the student experience.
6. Certify the programme (with the AUA) – a portfolio approach.
7. Cascade the literacies to colleagues and students.
8. Adapt the model for other groups of professional services staff.
Workshop aims and structure

•   Activity: what are „digital literacies‟?
•   Intro to The Digital Department
•   Activity: how does this relate to your organisation?
•   Activity: The digital literacies „triangle‟
•   Activity: What areas to investigate?
•   Discussion: accreditation and networking
Workshop aims and structure

•   Activity: what are „digital literacies‟?
•   Intro to The Digital Department
•   Activity: how does this relate to your organisation?
•   Activity: The digital literacies „triangle‟
•   Activity: What areas to investigate?
•   Discussion: accreditation and networking
Digital literacies and the learner experience




                                           24/04/201
                                             2 | Slide
Digital literacies and the learner experience
                 Students - must become skilled at identifying and
                 integrating learning opportunities to meet their
                 personal needs.



 Academics - support                                 Administrators -
 and feedback to students                            complex enrolments and
 seeking a range of                                  timetables, new modes
 learning                                            of study, courses
 outcomes, maintaining                               delivered in different
 contact and support                                 settings.
 progression.




Key: Enhancing student experience and meeting new expectations
Workshop aims and structure

•   Activity: what are „digital literacies‟?
•   Intro to The Digital Department
•   Activity: how does this relate to your organisation?
•   Activity: The digital literacies „triangle‟
•   Activity: Which areas to investigate?
•   Discussion: accreditation and networking
Case studies
Workshop aims and structure

•   Activity: what are „digital literacies‟?
•   Intro to The Digital Department
•   Activity: how does this relate to your organisation?
•   Activity: The digital literacies „triangle‟
•   Activity: Which areas to investigate?
•   Discussion: accreditation and networking
Next steps
Accreditation – map knowledge, skills and experience
against AUA professional behaviours and design
accreditation framework with AUA

UCL TA induction and professional development –
produce handbook and standard operating procedures and
work with UCL HR to design a professional development
programme for TAs

Best Practice – produce best practice guidelines for TA
responsibilities cutting across departments

Professionalisation – investigate and report on recent
developments in university administration
Networking

• Links to relevant other
  activities/projects/institutions
• Links to development for support staff in other
  areas/jnstitutions
• Lessons for cross-institutional working
• Any questions?

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The Digital Department - Workshop at 2012 AUA Conference

  • 1. The Digital Department Project Team: Stefanie Anyadi (PaLS), Lorraine Dardis (Internat. Affairs), Alison Gilry (ICH), Ciaran Moynihan (ICH), Clive Young (LTSS)
  • 2. Aims • Professional profile and expertise of UCL teaching administrators (TAs) • Training programme • External accreditation via ....semi funded by Aug 2011 to July 2013
  • 3. Workshop aims and structure • Activity: what are „digital literacies‟? • Intro to The Digital Department • Activity: how does this relate to your organisation? • Activity: The digital literacies „triangle‟ • Activity: What areas to investigate? • Discussion: accreditation and networking
  • 4. Workshop aims and structure • Activity: what are „digital literacies‟? • Intro to The Digital Department • Activity: how does this relate to your organisation? • Activity: The digital literacies „triangle‟ • Activity: What areas to investigate? • Discussion: accreditation and networking
  • 5. Digital Literacy according to JISC • digital literacy defines those capabilities which fit an individual for living, learning and working in a digital society – ICT/computer literacy – information literacy – media literacy – Communication and collaboration – Digital scholarship – Learning skills – Life planning 24/04/201 2|
  • 6. Why teaching administrators (TAs)? • 30k? individuals across UK HE (c150 at UCL) • major contribution to the student experience in increasingly technologically 'blended' learning environments – manage the digital presence • have a range of responsibilities - admissions, quality management, programme and course coordination and planning, VLE course management, student advice, student feedback processes, distance learning etc • digital literacy underpins all these activities
  • 7. The backstory 1. The unexpected guests (2009) 2. “The dog that didn‟t bark” (2010) 3. The Forum (2009-11) 4. Total Moodle (2011), Moodle 2 (2012) 5. The Digital Department (2011-13)
  • 8. Some of the tools UCL TAs use UCL admin and financial systems Communication and networking tools Portico – student information service Email – inefficient way of contacting students? Financial Information System (FIS) - financial data and Facebook– seen mainly as a communication tool management Phone Text messaging – no UCL service but a strong demand Timetabling/CMIS - room bookings and timetabling Messenger - text messaging Service in Partnership (SiP) – HR forms Skype – video conferencing Rome - online recruitment Linkedin – professional networking Web content management (silva) Blogs – UCLWordpress service Scanners – being piloted as attendance checks for Points- Twitter –how to use in HE? Based Immigration System (PBIS) YouTube – online videos UCL teaching and learning systems Productivity tools Moodle - e–learning environment MS Office – Word, Excel, PP, Acrobat Turnitin – plagiarism detection Dreamweaver – web page development Lecturecast – automated lecture recording Etherpad – collaborative note taking Opinio - web-based surveys Evernote – stores notes, photos My Portfolio – staff and student e-portfolio Google docs – share web documents Electronic Voting Systems (EVS) – audience response Google analytics – web usage 'clickers' UCL Dropbox – exchange large files Wiki – collaborative web pages Dropbox – web-based online storage Blackboard Collaborate – virtual classroom Marketing and events management Eventbrite – events management “It is almost impossible for busy academic Find a Masters – marketing staff to stay up to date” (SLiDA) Oxboffice – ticketing service Google Adwords – online advertising
  • 9. Top 10 systems used by UCL TAs 80 70 60 50 40 30 20 10 0
  • 10. What do TAs want to learn about? 35 30 25 20 15 10 5 0
  • 11. TDD activities 1. Review current processes and practices to establish a baseline of digital literacies required and a framework of good practice. 2. Analyse the likely future requirements - via focus groups and 'mini projects„. 3. Plan innovations - co-develop a knowledge base. 4. Pilot a practitioner-led workshop programme. 5. Evaluate with a particular focus on enhancing the student experience. 6. Certify the programme (with the AUA) – a portfolio approach. 7. Cascade the literacies to colleagues and students. 8. Adapt the model for other groups of professional services staff.
  • 12. Workshop aims and structure • Activity: what are „digital literacies‟? • Intro to The Digital Department • Activity: how does this relate to your organisation? • Activity: The digital literacies „triangle‟ • Activity: What areas to investigate? • Discussion: accreditation and networking
  • 13. Workshop aims and structure • Activity: what are „digital literacies‟? • Intro to The Digital Department • Activity: how does this relate to your organisation? • Activity: The digital literacies „triangle‟ • Activity: What areas to investigate? • Discussion: accreditation and networking
  • 14. Digital literacies and the learner experience 24/04/201 2 | Slide
  • 15. Digital literacies and the learner experience Students - must become skilled at identifying and integrating learning opportunities to meet their personal needs. Academics - support Administrators - and feedback to students complex enrolments and seeking a range of timetables, new modes learning of study, courses outcomes, maintaining delivered in different contact and support settings. progression. Key: Enhancing student experience and meeting new expectations
  • 16. Workshop aims and structure • Activity: what are „digital literacies‟? • Intro to The Digital Department • Activity: how does this relate to your organisation? • Activity: The digital literacies „triangle‟ • Activity: Which areas to investigate? • Discussion: accreditation and networking
  • 18. Workshop aims and structure • Activity: what are „digital literacies‟? • Intro to The Digital Department • Activity: how does this relate to your organisation? • Activity: The digital literacies „triangle‟ • Activity: Which areas to investigate? • Discussion: accreditation and networking
  • 19. Next steps Accreditation – map knowledge, skills and experience against AUA professional behaviours and design accreditation framework with AUA UCL TA induction and professional development – produce handbook and standard operating procedures and work with UCL HR to design a professional development programme for TAs Best Practice – produce best practice guidelines for TA responsibilities cutting across departments Professionalisation – investigate and report on recent developments in university administration
  • 20. Networking • Links to relevant other activities/projects/institutions • Links to development for support staff in other areas/jnstitutions • Lessons for cross-institutional working • Any questions?

Editor's Notes

  1. History, restructuring FLS – different way of working particularly for TAs, TA = admin support for teaching, programmes, modules, students, so always strong link to students; new working across depts, admin tasks from academics, harmonisation, TAC 2010, successful, TAF, central divisions particularly LTSS and Registry, TAC2011, outcome: need support for induction, personal, professional development of TAs; working across; integration of systemsAftermath of TAC, Lorraine/Stefanie following up, talking to Clive in LTSS, narrative from their perspective – dog that didn’t barkJISC call to apply for funding to support digital literacies, with AUA involvement, successful, part-funding
  2. Investigate and benchmark
  3. ICT/computer literacy: the ability to adopt and use digital devices, applications and services in pursuit of goals, especially scholarly and educational goals.Information Literacy: the ability to find, interpret, evaluate, manipulate, share and record informationMedia Literacy: the ability to critically read and creatively produce academic and professional communications in a range of media communication and collaboration: the ability to participate in digital networks of knowledge, scholarship, research and learning, and in working groups supported by digital forms of communication.digital scholarship: the ability to participate in emerging academic, professional and research practices that depend on digital systems learning skills: the ability to study and learn effectively in technology-rich environments life-planning: the ability to make informed decisions and achieve long-term goals, supported by digital tools and media,
  4. TA workshop – list of common tools; how compare with your list, any tools you use that are not on here? How many tools do you use?Developments in technology make jobs complexIncreasing demands also from another source – student experience and importance of student feedback; student unions and NUS also becoming more focused on student experience – NUS develop charters, focal points for local actions
  5. Central: to support and enhance teaching and learning experienceMore varied student communities, different teaching and learning options, new technology...so need to be more flexible and focusedEnormous range of tools used by TAs, but probably also by other support staff – take a few minutes to think about the tools you use for your work, list the ones you can think of and talk to your neighbour to compare notesHeadings may help you
  6. sustainability