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The Designer is Present
@WIAD_DC / #WIADDC
01WORLD IA DAY 2015 The Designer is Present
The Designer Is Present ‹#› Portigal
Click to edit Master title styleWhat do we mean by “presence?”
The Designer Is Present ‹#› Portigal
Click to edit Master title styleWhat do we mean by “presence?”
Being aware of
and connected
to the present
moment - and
only the present
moment.
The Designer Is Present ‹#› Portigal
Click to edit Master title styleWhat do we mean by “presence?”
Being aware of
your own
thoughts and
feelings…so you
can make
choices about
how to act.
Being aware of
and connected
to the present
moment - and
only the present
moment.
The Designer Is Present ‹#› Portigal
Click to edit Master title styleSelf-awareness is a muscle that grows with time
Why Self-Awareness Is the Secret
Weapon for Habit Change
– 99U, Aug 13, 2014
It’s human nature to first experience
and then explain. Catching ourselves
before we engage in our typical
default reactions is one of the
greatest challenges of our lives, but
when done relentlessly and with
discipline and moments of reflection,
mindfulness ensues. The pursuit of
self-awareness is difficult and
requires dedication.
http://99u.com/30437
The Designer Is Present ‹#› Portigal
Click to edit Master title styleThis is important to us
The Designer Is Present ‹#› Portigal
Click to edit Master title styleMindfulness
The Designer Is Present ‹#› Portigal
Click to edit Master title styleIn the Zeitgeist
The Designer Is Present ‹#› Portigal
Click to edit Master title styleExercise: Let’s do a nano-meditation
“Meditation is not the absence of
thought, but the presence of
awareness.” – Irene Au
The Designer Is Present ‹#› Portigal
Click to edit Master title styleSeven Attitudes of Mindfulness
Non-judging We bring our own ideas to a situation. We
can notice our own thoughts but not act on
them.
Patience Things happen in their own way and in their
own time.
Beginner’s Mind Approach a situation having let go of what we
already think we “know.”
Trust Look to yourself – even if you make mistakes
– rather than outside yourself.
Non-striving Not trying to make things different but just
allowing them to be as they are.
Acceptance Seeing things as they are, now.
Letting Go/Non-attachment Not holding on to how you want things to be.
Adapted from Full Catastrophe Living by Jon Kabat-Zinn
The Designer Is Present ‹#› Portigal
Click to edit Master title styleValidating is judging; Empathy is not sympathy
http://youtu.be/1Evwgu369Jw
The Designer Is Present ‹#› Portigal
Click to edit Master title styleRelationship between mindfulness and empathy
An Appeal to Our Inner Judge
– NYT, Aug 2, 2014
Recognize and accept that you have
biases. Develop the capacity to
observe yourself in action and to
notice when certain people or
circumstances serve as triggers.
Learning to slow down decision-
making, especially when it affects
other people, can help reduce the
impact of bias. This can be
particularly important when we are in
circumstances that make us feel
awkward or uncomfortable.
http://nyti.ms/1xZb4vw
The Designer Is Present ‹#› Portigal
Click to edit Master title styleRelationship between mindfulness and empathy
No Time to Think – NYT, July 25, 2014
Studies suggest that [a lack of
presence] impairs your ability to
empathize with others. “The more in
touch with my own feelings and
experiences, the richer and more
accurate are my guesses of what
passes through another person’s mind.
Feeling what you feel is an ability that
atrophies if you don’t use it.”
http://nyti.ms/1pzBHFt
The Designer Is Present ‹#› Portigal
Click to edit Master title styleRing my bell
The Designer Is Present ‹#› Portigal
Click to edit Master title styleMind and body
The Designer Is Present ‹#› Portigal
Click to edit Master title styleListening
Yes! Not so much.
The Designer Is Present ‹#› Portigal
Click to edit Master title styleSelf-knowledge elsewhere
The Designer Is Present ‹#› Portigal
Click to edit Master title styleSelf-knowledge elsewhere
The Designer Is Present ‹#› Portigal
Click to edit Master title styleSelf-knowledge elsewhere
The Designer Is Present ‹#› Portigal
Click to edit Master title styleWe are bound by our aspirations/inspirations
We think we know what
the solution is.
We think we know what
other people are about.
We can’t hear them.
We design for our “vision”
not for their needs.
The Designer Is Present ‹#› Portigal
Click to edit Master title styleExercise: It’s Going To Be Okay
The Designer Is Present ‹#› Portigal
Click to edit Master title style
Reframing
The Designer Is Present ‹#› Portigal
Click to edit Master title styleA shaggy-dog story
The Designer Is Present ‹#› Portigal
Click to edit Master title styleCognitive-Behavioral Therapy (CBT) – the reframe
How (negative) thinking affects feelings and behavior
“She was totally furious when I handed her the letter!”
[What else could be the reason for her action?]
The Designer Is Present ‹#› Portigal
Click to edit Master title styleExercise: Come up with a really bad idea
Write or sketch the worst
idea for a product, service,
feature that you can come
up with
The Designer Is Present ‹#› Portigal
Click to edit Master title styleExercise: Hand off your bad idea
Pass your bad idea to
someone else…
The Designer Is Present ‹#› Portigal
Click to edit Master title styleExercise: Hand off your bad idea
Pass your bad idea to
someone else…
Design the circumstances
where that bad idea
becomes a good one.
The Designer Is Present ‹#› Portigal
Click to edit Master title styleExercise: Discuss
Pass your bad idea to
someone else…
Design the circumstances
where that bad idea
becomes a good one.
With the people around you,
share a few examples.
The Designer Is Present ‹#› Portigal
Click to edit Master title style
Marina Abramović
The Designer Is Present ‹#› Portigal
Click to edit Master title styleMarina Abramović: The Artist Is Present
xxx
The Designer Is Present ‹#› Portigal
Click to edit Master title styleMarina Abramović: The Artist Is Present
xxx
The Designer Is Present ‹#› Portigal
Click to edit Master title styleExercise
The Designer Is Present ‹#› Portigal
Click to edit Master title styleExercise Debrief
The Designer Is Present ‹#› Portigal
Click to edit Master title style
Noticing
The Designer Is Present ‹#› Portigal
Click to edit Master title styleNoticing Our Users
Noticing the noticing sensation
Things that make you go “Hmm”
Your attention is grabbed
You stop what you are doing
Laugh/point/cringe
Furrow brow in confusion
Whut tha…?
The Designer Is Present ‹#› Portigal
Click to edit Master title styleNoticing helps you to notice later
The Designer Is Present ‹#› Portigal
Click to edit Master title styleNoticing helps you to notice later
The Designer Is Present ‹#› Portigal
Click to edit Master title styleNoticing helps you to notice later
The Designer Is Present ‹#› Portigal
Click to edit Master title styleNoticing helps you to notice later
The Designer Is Present ‹#› Portigal
Click to edit Master title styleNoticing helps you to notice later
The Designer Is Present ‹#› Portigal
Click to edit Master title styleBuilding Noticing Muscles
Carry a camera/notepad and use it
Thinkaloud protocol – say what you’re
seeing (to a friend or device)
Get out of your regular/comfort zone
The Designer Is Present ‹#› Portigal
Click to edit Master title styleBuilding Noticing Muscles
http://bit.ly/1Dy7D2Z
The Designer Is Present ‹#› Portigal
Click to edit Master title styleExercise: Tuning the senses (time permitting)
Part 1
Close your eyes
Capture observations of other people using only sound
Part 2
Observe behavior (out of earshot) in this room
In another setting we’d go somewhere else, an atrium or upper level
Capture observations of other people using only visual
The Designer Is Present ‹#› Portigal
Click to edit Master title style
Resources, presentations and to purchase
http://rosenfeldmedia.com/books/interviewing-users/
More from Steve
Interviews with in-house user research leaders
http://www.portigal.com/series/DollarsDoDonuts/
The Designer Is Present ‹#› Portigal
Click to edit Master title styleQuestions/Comments/Takeaways
THANK YOU.
Please Contact:
Steve Portigal
Portigal Consulting
steve@portigal.com | @steveportigal
THANK YOU.
WORLD IA DAY 2015 The Designer is Present

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The Designer is Present

  • 1. The Designer is Present @WIAD_DC / #WIADDC 01WORLD IA DAY 2015 The Designer is Present
  • 2. The Designer Is Present ‹#› Portigal Click to edit Master title styleWhat do we mean by “presence?”
  • 3. The Designer Is Present ‹#› Portigal Click to edit Master title styleWhat do we mean by “presence?” Being aware of and connected to the present moment - and only the present moment.
  • 4. The Designer Is Present ‹#› Portigal Click to edit Master title styleWhat do we mean by “presence?” Being aware of your own thoughts and feelings…so you can make choices about how to act. Being aware of and connected to the present moment - and only the present moment.
  • 5. The Designer Is Present ‹#› Portigal Click to edit Master title styleSelf-awareness is a muscle that grows with time Why Self-Awareness Is the Secret Weapon for Habit Change – 99U, Aug 13, 2014 It’s human nature to first experience and then explain. Catching ourselves before we engage in our typical default reactions is one of the greatest challenges of our lives, but when done relentlessly and with discipline and moments of reflection, mindfulness ensues. The pursuit of self-awareness is difficult and requires dedication. http://99u.com/30437
  • 6. The Designer Is Present ‹#› Portigal Click to edit Master title styleThis is important to us
  • 7. The Designer Is Present ‹#› Portigal Click to edit Master title styleMindfulness
  • 8. The Designer Is Present ‹#› Portigal Click to edit Master title styleIn the Zeitgeist
  • 9. The Designer Is Present ‹#› Portigal Click to edit Master title styleExercise: Let’s do a nano-meditation “Meditation is not the absence of thought, but the presence of awareness.” – Irene Au
  • 10. The Designer Is Present ‹#› Portigal Click to edit Master title styleSeven Attitudes of Mindfulness Non-judging We bring our own ideas to a situation. We can notice our own thoughts but not act on them. Patience Things happen in their own way and in their own time. Beginner’s Mind Approach a situation having let go of what we already think we “know.” Trust Look to yourself – even if you make mistakes – rather than outside yourself. Non-striving Not trying to make things different but just allowing them to be as they are. Acceptance Seeing things as they are, now. Letting Go/Non-attachment Not holding on to how you want things to be. Adapted from Full Catastrophe Living by Jon Kabat-Zinn
  • 11. The Designer Is Present ‹#› Portigal Click to edit Master title styleValidating is judging; Empathy is not sympathy http://youtu.be/1Evwgu369Jw
  • 12. The Designer Is Present ‹#› Portigal Click to edit Master title styleRelationship between mindfulness and empathy An Appeal to Our Inner Judge – NYT, Aug 2, 2014 Recognize and accept that you have biases. Develop the capacity to observe yourself in action and to notice when certain people or circumstances serve as triggers. Learning to slow down decision- making, especially when it affects other people, can help reduce the impact of bias. This can be particularly important when we are in circumstances that make us feel awkward or uncomfortable. http://nyti.ms/1xZb4vw
  • 13. The Designer Is Present ‹#› Portigal Click to edit Master title styleRelationship between mindfulness and empathy No Time to Think – NYT, July 25, 2014 Studies suggest that [a lack of presence] impairs your ability to empathize with others. “The more in touch with my own feelings and experiences, the richer and more accurate are my guesses of what passes through another person’s mind. Feeling what you feel is an ability that atrophies if you don’t use it.” http://nyti.ms/1pzBHFt
  • 14. The Designer Is Present ‹#› Portigal Click to edit Master title styleRing my bell
  • 15. The Designer Is Present ‹#› Portigal Click to edit Master title styleMind and body
  • 16. The Designer Is Present ‹#› Portigal Click to edit Master title styleListening Yes! Not so much.
  • 17. The Designer Is Present ‹#› Portigal Click to edit Master title styleSelf-knowledge elsewhere
  • 18. The Designer Is Present ‹#› Portigal Click to edit Master title styleSelf-knowledge elsewhere
  • 19. The Designer Is Present ‹#› Portigal Click to edit Master title styleSelf-knowledge elsewhere
  • 20. The Designer Is Present ‹#› Portigal Click to edit Master title styleWe are bound by our aspirations/inspirations We think we know what the solution is. We think we know what other people are about. We can’t hear them. We design for our “vision” not for their needs.
  • 21. The Designer Is Present ‹#› Portigal Click to edit Master title styleExercise: It’s Going To Be Okay
  • 22. The Designer Is Present ‹#› Portigal Click to edit Master title style Reframing
  • 23. The Designer Is Present ‹#› Portigal Click to edit Master title styleA shaggy-dog story
  • 24. The Designer Is Present ‹#› Portigal Click to edit Master title styleCognitive-Behavioral Therapy (CBT) – the reframe How (negative) thinking affects feelings and behavior “She was totally furious when I handed her the letter!” [What else could be the reason for her action?]
  • 25. The Designer Is Present ‹#› Portigal Click to edit Master title styleExercise: Come up with a really bad idea Write or sketch the worst idea for a product, service, feature that you can come up with
  • 26. The Designer Is Present ‹#› Portigal Click to edit Master title styleExercise: Hand off your bad idea Pass your bad idea to someone else…
  • 27. The Designer Is Present ‹#› Portigal Click to edit Master title styleExercise: Hand off your bad idea Pass your bad idea to someone else… Design the circumstances where that bad idea becomes a good one.
  • 28. The Designer Is Present ‹#› Portigal Click to edit Master title styleExercise: Discuss Pass your bad idea to someone else… Design the circumstances where that bad idea becomes a good one. With the people around you, share a few examples.
  • 29. The Designer Is Present ‹#› Portigal Click to edit Master title style Marina Abramović
  • 30. The Designer Is Present ‹#› Portigal Click to edit Master title styleMarina Abramović: The Artist Is Present xxx
  • 31. The Designer Is Present ‹#› Portigal Click to edit Master title styleMarina Abramović: The Artist Is Present xxx
  • 32. The Designer Is Present ‹#› Portigal Click to edit Master title styleExercise
  • 33. The Designer Is Present ‹#› Portigal Click to edit Master title styleExercise Debrief
  • 34. The Designer Is Present ‹#› Portigal Click to edit Master title style Noticing
  • 35. The Designer Is Present ‹#› Portigal Click to edit Master title styleNoticing Our Users Noticing the noticing sensation Things that make you go “Hmm” Your attention is grabbed You stop what you are doing Laugh/point/cringe Furrow brow in confusion Whut tha…?
  • 36. The Designer Is Present ‹#› Portigal Click to edit Master title styleNoticing helps you to notice later
  • 37. The Designer Is Present ‹#› Portigal Click to edit Master title styleNoticing helps you to notice later
  • 38. The Designer Is Present ‹#› Portigal Click to edit Master title styleNoticing helps you to notice later
  • 39. The Designer Is Present ‹#› Portigal Click to edit Master title styleNoticing helps you to notice later
  • 40. The Designer Is Present ‹#› Portigal Click to edit Master title styleNoticing helps you to notice later
  • 41. The Designer Is Present ‹#› Portigal Click to edit Master title styleBuilding Noticing Muscles Carry a camera/notepad and use it Thinkaloud protocol – say what you’re seeing (to a friend or device) Get out of your regular/comfort zone
  • 42. The Designer Is Present ‹#› Portigal Click to edit Master title styleBuilding Noticing Muscles http://bit.ly/1Dy7D2Z
  • 43. The Designer Is Present ‹#› Portigal Click to edit Master title styleExercise: Tuning the senses (time permitting) Part 1 Close your eyes Capture observations of other people using only sound Part 2 Observe behavior (out of earshot) in this room In another setting we’d go somewhere else, an atrium or upper level Capture observations of other people using only visual
  • 44. The Designer Is Present ‹#› Portigal Click to edit Master title style Resources, presentations and to purchase http://rosenfeldmedia.com/books/interviewing-users/ More from Steve Interviews with in-house user research leaders http://www.portigal.com/series/DollarsDoDonuts/
  • 45. The Designer Is Present ‹#› Portigal Click to edit Master title styleQuestions/Comments/Takeaways
  • 46. THANK YOU. Please Contact: Steve Portigal Portigal Consulting steve@portigal.com | @steveportigal THANK YOU. WORLD IA DAY 2015 The Designer is Present