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Soft Skills are Hard
@steveportigal
Soft Skills for Design and Innovation ‹#› Portigal
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We help companies discover and
act on new insights about their
customers and themselves
Portigal
Soft Skills for Design and Innovation ‹#› Portigal
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Resources, presentations and to purchase
http://rosenfeldmedia.com/books/interviewing-users/
Soft Skills for Design and Innovation ‹#› Portigal
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Oh. I thought
you said
“floor mat”
• Introductory thoughts
• Breakout activity #1
• Breakout activity #2
• Next steps/Q&A
Soft Skills for Design and Innovation ‹#› Portigal
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Soft Skills for Design and Innovation ‹#› Portigal
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Soft Skills for Design and Innovation ‹#› Portigal
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Soft Skills for Design and Innovation ‹#› Portigal
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Soft Skills for Design and Innovation ‹#› Portigal
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http://wrd.cm/1oYDjcl
Soft Skills for Design and Innovation ‹#› Portigal
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http://bit.ly/1omZ2gl
Soft Skills for Design and Innovation ‹#› Portigal
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http://1.usa.gov/1mzIuy7
• Communication
• Enthusiasm & Attitude
• Teamwork
• Networking
• Problem Solving &
Critical Thinking
• Professionalism
Soft Skills for Design and Innovation ‹#› Portigal
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http://wp.me/ppfEs-5Ao
Soft Skills for Design and Innovation ‹#› Portigal
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http://bit.ly/1nBTnzq
Soft Skills for Design and Innovation ‹#› Portigal
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http://nyti.ms/1nM1EBA
Soft Skills for Design and Innovation ‹#› Portigal
Click to edit Master title styleNoticing
Noticing the noticing sensation
Things that make you go “Hmm”
Your attention is grabbed
You stop what you are doing
Laugh/point/cringe
Furrow brow in confusion
Whut tha…?
Soft Skills for Design and Innovation ‹#› Portigal
Click to edit Master title styleListening
Interpersonally, we’re trained
to hear the breath signals
that it’s our turn to talk. This
is not really listening.
F
I
NISHED
Soft Skills for Design and Innovation ‹#› Portigal
Click to edit Master title styleListening
Yes! Not so much.
Soft Skills for Design and Innovation ‹#› Portigal
Click to edit Master title styleObserving Cultural Context
Soft Skills for Design and Innovation ‹#› Portigal
Click to edit Master title styleObserving Cultural Context
Soft Skills for Design and Innovation ‹#› Portigal
Click to edit Master title styleObserving Cultural Context
Soft Skills for Design and Innovation ‹#› Portigal
Click to edit Master title styleObserving Cultural Context
Soft Skills for Design and Innovation ‹#› Portigal
Click to edit Master title styleObserving Cultural Context
Soft Skills for Design and Innovation ‹#› Portigal
Click to edit Master title styleObserving Cultural Context
Soft Skills for Design and Innovation ‹#› Portigal
Click to edit Master title styleWordsmithing
Soft Skills for Design and Innovation ‹#› Portigal
Click to edit Master title styleDrawing
Soft Skills for Design and Innovation ‹#› Portigal
Click to edit Master title styleDrawing
Soft Skills for Design and Innovation ‹#› Portigal
Click to edit Master title styleDrawing
The more ways you have
to work out ideas (alone
or with others), the more
impactful you will be.
Moving a pen on paper
will to engage your brain
(and your audience’s
brain) in a different way
than moving a mouse or
typing on a keyboard.
Soft Skills for Design and Innovation ‹#› Portigal
Click to edit Master title styleEven more
Synthesizing/Pattern-matching
Embracing pop culture
Disengaging
Storytelling
Persuasion
Tolerance for ambiguity
Soft Skills for Design and Innovation ‹#› Portigal
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Soft Skills for Design and Innovation ‹#› Portigal
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Groups of 2-3. Work using sticky notes.
Think about your own palette of soft skills.
1. Each person identifies an essential soft skill – where you
know basically how you would develop that skill for yourself.
2. Each person identifies an essential soft skill – where you
have no clue how you would develop that skill for yourself.
Post ‘em up! #softskill
Soft Skills for Design and Innovation ‹#› Portigal
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Now, think about skills you want to see in your community.
Think more about nurturing than imparting knowledge.
1. Each person identifies an essential soft skill – where you
know how you would help them develop that skill.
2. Each person identifies an essential soft skill – where you
have no clue how you would help them to develop that skill.
Post ‘em up! #softskill
Soft Skills for Design and Innovation ‹#› Portigal
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For you For others
Easy or
known
Hard or
unknown
Soft Skills for Design and Innovation ‹#› Portigal
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Portigal Consulting
www.portigal.com
@steveportigal
steve@portigal.com
+1-415-894-2001
Thank you!

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Soft Skills Are Hard

  • 1. 1 Soft Skills are Hard @steveportigal
  • 2. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style We help companies discover and act on new insights about their customers and themselves Portigal
  • 3. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style Resources, presentations and to purchase http://rosenfeldmedia.com/books/interviewing-users/
  • 4. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title styleFormat Oh. I thought you said “floor mat” • Introductory thoughts • Breakout activity #1 • Breakout activity #2 • Next steps/Q&A
  • 5. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style
  • 6. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style
  • 7. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style
  • 8. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style
  • 9. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style http://wrd.cm/1oYDjcl
  • 10. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style http://bit.ly/1omZ2gl
  • 11. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style http://1.usa.gov/1mzIuy7 • Communication • Enthusiasm & Attitude • Teamwork • Networking • Problem Solving & Critical Thinking • Professionalism
  • 12. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style http://wp.me/ppfEs-5Ao
  • 13. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style http://bit.ly/1nBTnzq
  • 14. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style http://nyti.ms/1nM1EBA
  • 15. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title styleNoticing Noticing the noticing sensation Things that make you go “Hmm” Your attention is grabbed You stop what you are doing Laugh/point/cringe Furrow brow in confusion Whut tha…?
  • 16. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title styleListening Interpersonally, we’re trained to hear the breath signals that it’s our turn to talk. This is not really listening. F I NISHED
  • 17. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title styleListening Yes! Not so much.
  • 18. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title styleObserving Cultural Context
  • 19. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title styleObserving Cultural Context
  • 20. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title styleObserving Cultural Context
  • 21. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title styleObserving Cultural Context
  • 22. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title styleObserving Cultural Context
  • 23. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title styleObserving Cultural Context
  • 24. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title styleWordsmithing
  • 25. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title styleDrawing
  • 26. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title styleDrawing
  • 27. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title styleDrawing The more ways you have to work out ideas (alone or with others), the more impactful you will be. Moving a pen on paper will to engage your brain (and your audience’s brain) in a different way than moving a mouse or typing on a keyboard.
  • 28. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title styleEven more Synthesizing/Pattern-matching Embracing pop culture Disengaging Storytelling Persuasion Tolerance for ambiguity
  • 29. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style
  • 30. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style Groups of 2-3. Work using sticky notes. Think about your own palette of soft skills. 1. Each person identifies an essential soft skill – where you know basically how you would develop that skill for yourself. 2. Each person identifies an essential soft skill – where you have no clue how you would develop that skill for yourself. Post ‘em up! #softskill
  • 31. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style Now, think about skills you want to see in your community. Think more about nurturing than imparting knowledge. 1. Each person identifies an essential soft skill – where you know how you would help them develop that skill. 2. Each person identifies an essential soft skill – where you have no clue how you would help them to develop that skill. Post ‘em up! #softskill
  • 32. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style For you For others Easy or known Hard or unknown
  • 33. Soft Skills for Design and Innovation ‹#› Portigal Click to edit Master title style Portigal Consulting www.portigal.com @steveportigal steve@portigal.com +1-415-894-2001 Thank you!