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The Designer Is Present
Steve Portigal
@steveportigal
The Designer Is Present ‹#› Portigal
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We help companies discover and
act on new insights about their
customers and themselves
Portigal
The Designer Is Present ‹#› Portigal
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Resources, presentations and to purchase
http://rosenfeldmedia.com/books/interviewing-users/
•
Use discount code: PORTIGAL
The Designer Is Present ‹#› Portigal
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Introduction
The Designer Is Present ‹#› Portigal
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Your name!
What are your
hopes/goals/expectations
for the workshop?
The organization you work for.
Who we are
(Optional) A specific
example of recently noticing
something outside yourself?
The Designer Is Present ‹#› Portigal
Click to edit Master title styleResources
Links „n more: http://bit.ly/15o6EiE
Deck: slideshare.net/steveportigal
The Designer Is Present ‹#› Portigal
Click to edit Master title styleWhat do we mean by “presence?”
The Designer Is Present ‹#› Portigal
Click to edit Master title styleWhat do we mean by “presence?”
Being aware of
your own
thoughts and
feelings…so you
can make
choices about
how to act
The Designer Is Present ‹#› Portigal
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Some Thoughts On Presence
The Designer Is Present ‹#› Portigal
Click to edit Master title styleThis is important to us
The Designer Is Present ‹#› Portigal
Click to edit Master title styleEmpathy
The Designer Is Present ‹#› Portigal
Click to edit Master title styleIn the Zeitgeist
The Designer Is Present ‹#› Portigal
Click to edit Master title styleMindfulness
The Designer Is Present ‹#› Portigal
Click to edit Master title styleIn the Zeitgeist
The Designer Is Present ‹#› Portigal
Click to edit Master title styleSelf-knowledge
The Designer Is Present ‹#› Portigal
Click to edit Master title styleMeditation (not always tied to spirituality/religion)
The Designer Is Present ‹#› Portigal
Click to edit Master title styleLet‟s do a micromeditation
The Designer Is Present ‹#› Portigal
Click to edit Master title styleSeven Attitudes of Mindfulness
Non-judging We bring our own ideas to a situation. We
can notice our own thoughts but not act on
them.
Patience Things happen in their own way and in their
own time.
Beginner‟s Mind Approach a situation having let go of what we
already think we “know.”
Trust Look to yourself – even if you make mistakes
– rather than outside yourself.
Non-striving Not trying to make things different but just
allowing them to be as they are.
Acceptance Seeing things as they are, now.
Letting Go/Non-attachment Not holding on to how you want things to be.
Adapted from Full Catastrophe Living by Jon Kabat-Zinn
The Designer Is Present ‹#› Portigal
Click to edit Master title styleIn interviews, the “exploding questions”
Coping techniques
• Wait until these issues
come up organically,
without you having to ask
• Make notes on your field
guide about what you
want to loop back to so
you don‟t forget
• Triage based on what‟s
most pressing for your
topic
• Triage based on what
makes the best follow-up,
to demonstrate listening –
e.g., emotional cues
The Designer Is Present ‹#› Portigal
Click to edit Master title styleExploding questions can lead to a flow state
The Designer Is Present ‹#› Portigal
Click to edit Master title styleValidating is judging
The Designer Is Present ‹#› Portigal
Click to edit Master title styleRing my bell
The Designer Is Present ‹#› Portigal
Click to edit Master title styleMind and body
The Designer Is Present ‹#› Portigal
Click to edit Master title styleSelf-knowledge elsewhere
The Designer Is Present ‹#› Portigal
Click to edit Master title styleSelf-knowledge elsewhere
The Designer Is Present ‹#› Portigal
Click to edit Master title styleSelf-knowledge elsewhere
The Designer Is Present ‹#› Portigal
Click to edit Master title styleWe are bound by our aspirations/inspirations
We think we know what
the solution is.
We think we know what
other people are about.
We can‟t hear them.
We design for our “vision”
not for their needs.
The Designer Is Present ‹#› Portigal
Click to edit Master title styleIt‟s Going To Be Okay
The Designer Is Present ‹#› Portigal
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Reframing
The Designer Is Present ‹#› Portigal
Click to edit Master title styleA shaggy-dog story
The Designer Is Present ‹#› Portigal
Click to edit Master title styleReframing fear
“How do I change the power dynamic when I interview
stakeholders so it's more peer-to-peer? They are
business executives and I feel like with all their
knowledge that I‟m going to embarrass myself or
they'll laugh at me.”
1. Congrats for noticing your own fear.
2. The goal is to approach interviews knowing that the
subject is your expect. You‟re already there!
3. What's the worst that can happen? Find a way to be
okay with that fear.
The Designer Is Present ‹#› Portigal
Click to edit Master title styleCognitive-Behavioral Therapy (CBT) – the reframe
How (negative) thinking affects feelings and behavior
“She was totally furious when I handed her the letter!”
[What else could be the reason for her action?]
The Designer Is Present ‹#› Portigal
Click to edit Master title styleExercise: Come up with a really bad idea
Write or sketch the worst
idea for a product, service,
feature that you can come
up with
Tweet your idea
use #Fluxible
#Presence
The Designer Is Present ‹#› Portigal
Click to edit Master title styleExercise: Hand off your bad idea
Pass your bad idea to
someone else…
The Designer Is Present ‹#› Portigal
Click to edit Master title styleExercise: Hand off your bad idea
Pass your bad idea to
someone else…
Design the circumstances
where that bad idea
becomes a good one.
Tweet your reframe
use #Fluxible
#Presence
The Designer Is Present ‹#› Portigal
Click to edit Master title style
Marina Abramović
The Designer Is Present ‹#› Portigal
Click to edit Master title styleMarina Abramović: The Artist Is Present
xxx
The Designer Is Present ‹#› Portigal
Click to edit Master title styleMarina Abramović: The Artist Is Present
xxx
The Designer Is Present ‹#› Portigal
Click to edit Master title styleMarina Abramović Made Me Cry
xxx
The Designer Is Present ‹#› Portigal
Click to edit Master title styleExercise
The Designer Is Present ‹#› Portigal
Click to edit Master title styleIs it break time?
The Designer Is Present ‹#› Portigal
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Noticing
The Designer Is Present ‹#› Portigal
Click to edit Master title styleNoticing Our Users
Noticing the noticing sensation
Things that make you go “Hmm”
Your attention is grabbed
You stop what you are doing
Laugh/point/cringe
Furrow brow in confusion
Whut tha…?
The Designer Is Present ‹#› Portigal
Click to edit Master title styleNoticing helps you to notice later
The Designer Is Present ‹#› Portigal
Click to edit Master title styleNoticing helps you to notice later
The Designer Is Present ‹#› Portigal
Click to edit Master title styleNoticing helps you to notice later
The Designer Is Present ‹#› Portigal
Click to edit Master title styleNoticing helps you to notice later
The Designer Is Present ‹#› Portigal
Click to edit Master title styleNoticing helps you to notice later
The Designer Is Present ‹#› Portigal
Click to edit Master title styleBuilding Noticing Muscles
Carry a camera/notepad and use it
Thinkaloud protocol – say what you‟re
seeing
• To a friend
• To your device
Get out of your regular/comfort zone
The Designer Is Present ‹#› Portigal
Click to edit Master title styleBuilding Noticing Muscles
The Designer Is Present ‹#› Portigal
Click to edit Master title styleExercise
Group A
Sit down, close your eyes
Capture observations of other people using only sound
Group B
Observe behavior farther away, out of earshot
You may want to go somewhere else, an atrium or upper level
Capture observations of other people using only visual
Take 5 minutes, then come back and we‟ll debrief
The Designer Is Present ‹#› Portigal
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Improv
The Designer Is Present ‹#› Portigal
Click to edit Master title styleImprov is not stand-up comedy
In contrast to improv, stand-up is
• Highly scripted
• Rehearsed, with nano-second timing
The Designer Is Present ‹#› Portigal
Click to edit Master title styleImprov is...
A highly-constrained performance with
several open parameters
Elements of problem solving
Unscripted
Specifics assigned right before performance starts
“Your first idea is often your best idea”
Emphasis on playfulness over being funny
“I could never do that, because I‟m not funny”
It can be (at times) funny to watch, but not about trying to
be funny
“The funny will come”
“Don‟t let logic impede your fancy”
Cheaper than therapy
The Designer Is Present ‹#› Portigal
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Corporate training on
collaboration and creativity
Compare with popularity of
Drawing on the Right Side of the
Brain
Meeting facilitation/ideation warm-
up
Informance (from Interval
Research)
User research methods
Improv finds it way into many areas
At Pixar, when someone suggests an idea, others should
respond with “Yes, and ...” They‟ve used improv to create
the most trusting environment possible where people can
screw up.
Pixar tells story behind 'Toy Story„, SF Chronicle, 8/23/05
The Designer Is Present ‹#› Portigal
Click to edit Master title styleImprov and collaboration
Throwing an idea
Accepting offers/saying yes
Trust
Listening
Setting up the spike
Chris Miller emphasizes that your task in improv is to
make your partner look good.
The Designer Is Present ‹#› Portigal
Click to edit Master title styleImprov Dark Patterns
The Designer Is Present ‹#› Portigal
Click to edit Master title styleImprov can bring
Insights about humor
Confidence in public
speaking
Timing
Did I mention therapy?
Building skills in listening
The Designer Is Present ‹#› Portigal
Click to edit Master title styleGame: Accepting Offers
The Designer Is Present ‹#› Portigal
Click to edit Master title styleGame: Storytelling Circle (Time Permitting)
The Designer Is Present ‹#› Portigal
Click to edit Master title styleGame: Storytelling Circle (Time Permitting)
The Designer Is Present ‹#› Portigal
Click to edit Master title style
Wrapping Up
The Designer Is Present ‹#› Portigal
Click to edit Master title styleTakeaways
What did you get out of this workshop?
How will you apply it?
The Designer Is Present ‹#› Portigal
Click to edit Master title style
Portigal Consulting
www.portigal.com
@steveportigal
steve@portigal.com
+1-415-894-2001
Thank you!

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The Designer Is Present (Fluxible 2013)

  • 1. 1 The Designer Is Present Steve Portigal @steveportigal
  • 2. The Designer Is Present ‹#› Portigal Click to edit Master title style We help companies discover and act on new insights about their customers and themselves Portigal
  • 3. The Designer Is Present ‹#› Portigal Click to edit Master title style Resources, presentations and to purchase http://rosenfeldmedia.com/books/interviewing-users/ • Use discount code: PORTIGAL
  • 4. The Designer Is Present ‹#› Portigal Click to edit Master title style Introduction
  • 5. The Designer Is Present ‹#› Portigal Click to edit Master title style Your name! What are your hopes/goals/expectations for the workshop? The organization you work for. Who we are (Optional) A specific example of recently noticing something outside yourself?
  • 6. The Designer Is Present ‹#› Portigal Click to edit Master title styleResources Links „n more: http://bit.ly/15o6EiE Deck: slideshare.net/steveportigal
  • 7. The Designer Is Present ‹#› Portigal Click to edit Master title styleWhat do we mean by “presence?”
  • 8. The Designer Is Present ‹#› Portigal Click to edit Master title styleWhat do we mean by “presence?” Being aware of your own thoughts and feelings…so you can make choices about how to act
  • 9. The Designer Is Present ‹#› Portigal Click to edit Master title style Some Thoughts On Presence
  • 10. The Designer Is Present ‹#› Portigal Click to edit Master title styleThis is important to us
  • 11. The Designer Is Present ‹#› Portigal Click to edit Master title styleEmpathy
  • 12. The Designer Is Present ‹#› Portigal Click to edit Master title styleIn the Zeitgeist
  • 13. The Designer Is Present ‹#› Portigal Click to edit Master title styleMindfulness
  • 14. The Designer Is Present ‹#› Portigal Click to edit Master title styleIn the Zeitgeist
  • 15. The Designer Is Present ‹#› Portigal Click to edit Master title styleSelf-knowledge
  • 16. The Designer Is Present ‹#› Portigal Click to edit Master title styleMeditation (not always tied to spirituality/religion)
  • 17. The Designer Is Present ‹#› Portigal Click to edit Master title styleLet‟s do a micromeditation
  • 18. The Designer Is Present ‹#› Portigal Click to edit Master title styleSeven Attitudes of Mindfulness Non-judging We bring our own ideas to a situation. We can notice our own thoughts but not act on them. Patience Things happen in their own way and in their own time. Beginner‟s Mind Approach a situation having let go of what we already think we “know.” Trust Look to yourself – even if you make mistakes – rather than outside yourself. Non-striving Not trying to make things different but just allowing them to be as they are. Acceptance Seeing things as they are, now. Letting Go/Non-attachment Not holding on to how you want things to be. Adapted from Full Catastrophe Living by Jon Kabat-Zinn
  • 19. The Designer Is Present ‹#› Portigal Click to edit Master title styleIn interviews, the “exploding questions” Coping techniques • Wait until these issues come up organically, without you having to ask • Make notes on your field guide about what you want to loop back to so you don‟t forget • Triage based on what‟s most pressing for your topic • Triage based on what makes the best follow-up, to demonstrate listening – e.g., emotional cues
  • 20. The Designer Is Present ‹#› Portigal Click to edit Master title styleExploding questions can lead to a flow state
  • 21. The Designer Is Present ‹#› Portigal Click to edit Master title styleValidating is judging
  • 22. The Designer Is Present ‹#› Portigal Click to edit Master title styleRing my bell
  • 23. The Designer Is Present ‹#› Portigal Click to edit Master title styleMind and body
  • 24. The Designer Is Present ‹#› Portigal Click to edit Master title styleSelf-knowledge elsewhere
  • 25. The Designer Is Present ‹#› Portigal Click to edit Master title styleSelf-knowledge elsewhere
  • 26. The Designer Is Present ‹#› Portigal Click to edit Master title styleSelf-knowledge elsewhere
  • 27. The Designer Is Present ‹#› Portigal Click to edit Master title styleWe are bound by our aspirations/inspirations We think we know what the solution is. We think we know what other people are about. We can‟t hear them. We design for our “vision” not for their needs.
  • 28. The Designer Is Present ‹#› Portigal Click to edit Master title styleIt‟s Going To Be Okay
  • 29. The Designer Is Present ‹#› Portigal Click to edit Master title style Reframing
  • 30. The Designer Is Present ‹#› Portigal Click to edit Master title styleA shaggy-dog story
  • 31. The Designer Is Present ‹#› Portigal Click to edit Master title styleReframing fear “How do I change the power dynamic when I interview stakeholders so it's more peer-to-peer? They are business executives and I feel like with all their knowledge that I‟m going to embarrass myself or they'll laugh at me.” 1. Congrats for noticing your own fear. 2. The goal is to approach interviews knowing that the subject is your expect. You‟re already there! 3. What's the worst that can happen? Find a way to be okay with that fear.
  • 32. The Designer Is Present ‹#› Portigal Click to edit Master title styleCognitive-Behavioral Therapy (CBT) – the reframe How (negative) thinking affects feelings and behavior “She was totally furious when I handed her the letter!” [What else could be the reason for her action?]
  • 33. The Designer Is Present ‹#› Portigal Click to edit Master title styleExercise: Come up with a really bad idea Write or sketch the worst idea for a product, service, feature that you can come up with Tweet your idea use #Fluxible #Presence
  • 34. The Designer Is Present ‹#› Portigal Click to edit Master title styleExercise: Hand off your bad idea Pass your bad idea to someone else…
  • 35. The Designer Is Present ‹#› Portigal Click to edit Master title styleExercise: Hand off your bad idea Pass your bad idea to someone else… Design the circumstances where that bad idea becomes a good one. Tweet your reframe use #Fluxible #Presence
  • 36. The Designer Is Present ‹#› Portigal Click to edit Master title style Marina Abramović
  • 37. The Designer Is Present ‹#› Portigal Click to edit Master title styleMarina Abramović: The Artist Is Present xxx
  • 38. The Designer Is Present ‹#› Portigal Click to edit Master title styleMarina Abramović: The Artist Is Present xxx
  • 39. The Designer Is Present ‹#› Portigal Click to edit Master title styleMarina Abramović Made Me Cry xxx
  • 40. The Designer Is Present ‹#› Portigal Click to edit Master title styleExercise
  • 41. The Designer Is Present ‹#› Portigal Click to edit Master title styleIs it break time?
  • 42. The Designer Is Present ‹#› Portigal Click to edit Master title style Noticing
  • 43. The Designer Is Present ‹#› Portigal Click to edit Master title styleNoticing Our Users Noticing the noticing sensation Things that make you go “Hmm” Your attention is grabbed You stop what you are doing Laugh/point/cringe Furrow brow in confusion Whut tha…?
  • 44. The Designer Is Present ‹#› Portigal Click to edit Master title styleNoticing helps you to notice later
  • 45. The Designer Is Present ‹#› Portigal Click to edit Master title styleNoticing helps you to notice later
  • 46. The Designer Is Present ‹#› Portigal Click to edit Master title styleNoticing helps you to notice later
  • 47. The Designer Is Present ‹#› Portigal Click to edit Master title styleNoticing helps you to notice later
  • 48. The Designer Is Present ‹#› Portigal Click to edit Master title styleNoticing helps you to notice later
  • 49. The Designer Is Present ‹#› Portigal Click to edit Master title styleBuilding Noticing Muscles Carry a camera/notepad and use it Thinkaloud protocol – say what you‟re seeing • To a friend • To your device Get out of your regular/comfort zone
  • 50. The Designer Is Present ‹#› Portigal Click to edit Master title styleBuilding Noticing Muscles
  • 51. The Designer Is Present ‹#› Portigal Click to edit Master title styleExercise Group A Sit down, close your eyes Capture observations of other people using only sound Group B Observe behavior farther away, out of earshot You may want to go somewhere else, an atrium or upper level Capture observations of other people using only visual Take 5 minutes, then come back and we‟ll debrief
  • 52. The Designer Is Present ‹#› Portigal Click to edit Master title style Improv
  • 53. The Designer Is Present ‹#› Portigal Click to edit Master title styleImprov is not stand-up comedy In contrast to improv, stand-up is • Highly scripted • Rehearsed, with nano-second timing
  • 54. The Designer Is Present ‹#› Portigal Click to edit Master title styleImprov is... A highly-constrained performance with several open parameters Elements of problem solving Unscripted Specifics assigned right before performance starts “Your first idea is often your best idea” Emphasis on playfulness over being funny “I could never do that, because I‟m not funny” It can be (at times) funny to watch, but not about trying to be funny “The funny will come” “Don‟t let logic impede your fancy” Cheaper than therapy
  • 55. The Designer Is Present ‹#› Portigal Click to edit Master title style Corporate training on collaboration and creativity Compare with popularity of Drawing on the Right Side of the Brain Meeting facilitation/ideation warm- up Informance (from Interval Research) User research methods Improv finds it way into many areas At Pixar, when someone suggests an idea, others should respond with “Yes, and ...” They‟ve used improv to create the most trusting environment possible where people can screw up. Pixar tells story behind 'Toy Story„, SF Chronicle, 8/23/05
  • 56. The Designer Is Present ‹#› Portigal Click to edit Master title styleImprov and collaboration Throwing an idea Accepting offers/saying yes Trust Listening Setting up the spike Chris Miller emphasizes that your task in improv is to make your partner look good.
  • 57. The Designer Is Present ‹#› Portigal Click to edit Master title styleImprov Dark Patterns
  • 58. The Designer Is Present ‹#› Portigal Click to edit Master title styleImprov can bring Insights about humor Confidence in public speaking Timing Did I mention therapy? Building skills in listening
  • 59. The Designer Is Present ‹#› Portigal Click to edit Master title styleGame: Accepting Offers
  • 60. The Designer Is Present ‹#› Portigal Click to edit Master title styleGame: Storytelling Circle (Time Permitting)
  • 61. The Designer Is Present ‹#› Portigal Click to edit Master title styleGame: Storytelling Circle (Time Permitting)
  • 62. The Designer Is Present ‹#› Portigal Click to edit Master title style Wrapping Up
  • 63. The Designer Is Present ‹#› Portigal Click to edit Master title styleTakeaways What did you get out of this workshop? How will you apply it?
  • 64. The Designer Is Present ‹#› Portigal Click to edit Master title style Portigal Consulting www.portigal.com @steveportigal steve@portigal.com +1-415-894-2001 Thank you!

Editor's Notes

  1. That’s not the thrust of today but it is the source – a lot of the questions I always get about people are often about what they can do to change or control someone else – what if my client does X or what if my participant does Y. But most of the time this is about ourselves. Our expectations about how others should be or our need to control them, etc. So we’ll touch on interviewing but it’s not really why we’re here.
  2. I want this to be interactive all along. We’ll have some slides, some exercises, some discussion, but I think it’s up to us collective to make this interesting/insightful. We should also treat this as a safe place and be able to talk about things and share honestly without feeling judged or criticized. You don’t have to all agree, but we should respect ideas.
  3. Where do you find presence? What activities? What are things that stop you? How do you get over them? INTERVIEWING – INSIDE YOUR HEAD VERSUS LOOKING OUTSIDE AND FLOW
  4. Where do you find presence? What activities? What are things that stop you? How do you get over them? INTERVIEWING – INSIDE YOUR HEAD VERSUS LOOKING OUTSIDE AND FLOW
  5. The art of standup is, among many things, about perfecting the detail. Standups will do the same material over and over, and try different ways to tell the story, when to pause, what inflection to use, what choice of words. It’s about wringing the maximum amount of funny out of a bit of content.
  6. It’s not just blahhh! Do whatever!Why I don’t like “improv comedy”
  7. Here’s where we explain “Yes, and…” askhave people heard of this?