Presentation from NRF 2019 Retail's Big Show Ken Nisch, JGA Jonathan Hall, Whirlpool Shelly Ibach, Sleep Number Tim Woods, Autonomous Vehicle Alliance

2. 75BILLION

3. UBIQUITOUS
VOICE
ALGORITHMS
CONNECTIVITY
AI
RESPONSIBILITY
INTUITIVE
SECURITY
M2M
BIOMETRICS
HACKED
EMPATHIC
ACCESSIBILITY
PRIVACY
CONVENIENCE
CONTROL
TRUST
EXCHANGE
IoT
INTEGRATEDSOLUTIONS
5G

4. INA
CONNECTED
WORLD
Anticipation of our needs, especially those integrated
in our everyday lifestyle; mobility, sleep, and home
How, where, and when we “shop” will undergo
a radical transformation
Impact of the changing consumer journey
Platforms personalized, engaging and in everyway
empathic

5. 500,000 households
Alexa senses sniffing and coughing
Direct access to service providers
In real time, by zip code, in advance of CDC
22% increase in interaction
Self reporting

6. Shelly Ibach, President & CEO
Sleep Number® Setting 40
Average SleepIQ® Score 82
Smart Sleep:
The Center of a
Healthy Life
@sleepnumber shellyibach

7. SLEEP SMARTER.
PLAY BETTER.

9. Life-changing sleep

11. Your heart rate was within your
normal range. This positively
affected your SleepIQ score.

16. Sleep well, dream big.

17. AUTONOMOUS
VEHICLE
ALLIANCE
NRF Presentation

18. Contributing members
(as of 12/05/17)
Board members
(as of 12/05/17)
AVA Management
(not a member)
501(c)(6)

20. Consumer
Ecosystem
What are the AV use cases
and value propositions to
consumers?
AVA’s Areas of Focus

21. Business
Ecosystem
AVA’s Areas of Focus

22. City Ecosystem
AVA’s Areas of Focus

23. Retail Opportunities
In-Vehicle Opportunities:
• Everyone is a passenger
• Journeys become more
personal and productive
• Shopping and entertainment
merge
• Geo-based incentives

24. Retail Opportunities
Rolling Bricks and Mortar:
• Goods and services to a
customers location
• Expectations of “delivery”
change

25. Retail Opportunities
Repurposing Parking:
• Less parking space needed as
mobility becomes a service
• Redevelopment of real estate
portfolios

29. AUTONOMOUS
VEHICLE
ALLIANCE
New AV Services Research

30. Observations:
• People follow the same pattern of access and egress to the mall
• More retail space demands more parking spots (dictated by current local building codes).
• Parking spots are expensive.
• Connection to mass transit is desired by retailers and their employees.
• Valet parking is a high revenue stream.
• Services are being developed by competitors to offer quick delivery of goods.
The challenges:
• A substantial number of car accidents happen in the mall parking lot.
• Certain vehicle access locations at the mall cause heavy traffic jams.
Opportunities:
• The AV is expected to be flexible to use for people or goods when needed.
• Increase the number of autonomous drop off and pickup sites throughout the mall.
• Local distribution of goods from retailers at mall…either purchased there or ordered online.
• Providing transportation to the mall to my best customers.
“ I expect the autonomous vehicle to be flexible in terms of its use
for people and goods to better serve the needs of my
customer…the retailers”

31. AV’s will provide
unique
opportunities for
retailers
1. The ability to leverage multi
purpose vehicles that enable
shifting needs
2. Provide personalized and
customized unique
experiences based on the
consumers journey
3. Potential for new business
opportunities where mobility is
not currently leveraged

32. THE CONNECTED WORLD
Advances That Will Change Your Life

33. Increasingly ambient, intuitive, and empathic
New Luxury: ease, convenience, anticipation
Disruption to where, when, and how we shop
May be your car, refrigerator, or your bed
Trust will be essential
Ethical leadership is critical
THE NEW
“MALL”

34. 30% OF CONSUMERS OWN A
VOICE CONTROLLED DEVICE.
50% OWNERSHIP BY 2023.
51% OF CONSUMERS USE A
SMART SPEAKER TO SHOP.

35. General Motors launched
Marketplace.
“SHOULD I ORDER YOUR LATTE
THIS MORNING?”

36. Empathic products are suited
to our aging population.

37. TAKEAWAYS

38. KEN NISCH
Linkedin.com/in/
ken-nisch-a1922325
SHELLY IBACH
Linkedin.com/in/
shelly-ibach-39aaa04
TIM WOODS
Linkedin.com/in/
timwoods1
JON HALL
Linkedin.com/in/
jon-hall-1822476