The Complexity Curve: How to Design for Simplicity (SXSW, March 2012)
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Interfaces and devices are providing more and more power and functionality to people, and in many cases this additional power is accompanied by increasing complexity. Although people have more experience and are more sophisticated, it still takes time to learn new interfaces, information, and interactions. Although we are able to learn and use these often difficult interfaces, we increasingly seek and appreciate simplicity. The Complexity Curve describes how a project moves from boundless opportunity and wonderful ideas to requirements checklists and constraints then finally (but only rarely) to simplicity and elegance. Where many projects call themselves complete when the necessary features have been included, few push forward and strive to deliver the pleasing and delightful experiences that arise from simplicity, focus, and purpose. David M. Hogue, Ph.D. - VP of Experience Design, applied psychologist, and adjunct faculty member at San Francisco State University - introduces the Complexity Curve, discuss why our innovative ideas seem to fade over the course of a project, explain why "feature complete" is not the same as "optimal experience", and offer some methods for driving projects toward simplicity and elegance. Comments on twitter at #SXsimplerUX Audio available at: http://schedule.sxsw.com/2012/events/event_IAP13657
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The Complexity Curve: How to Design for Simplicity (SXSW, March 2012)
- 2. The Complexity Curve Designing for Simplicity @DaveHogue #SXsimplerUX
- 3. Welcome David M. Hogue, Ph.D. VP XD at Fluid San Francisco
- 4. Complexity is easy. We can make anything complex.
- 6. Simple to read, difficult to set.
- 7. Not much has changed…
- 8. Daylight Saving Time Starts tonight at 2:00 am. Do you know how to set your watch?
- 9. To make something simpler, we first need to define complexity, which is, ironically, not simple.
- 11. complexus entwined; twisted together (Latin)
- 12. “… I know it when I see it …” Supreme Court Justice Potter Stewart (Jacobellis v. Ohio, 1964)
- 13. Three perspectives: Designers People (Users) Scientists
- 14. Designers Appearance Aesthetics Style
- 15. Space
- 16. Noise
- 18. Designers Functionality Context Flow
- 19. Interactivity
- 20. Dark Pattern?
- 21. What is the goal?
- 22. Structure
- 23. Flow
- 24. People Relevance Difficulty Clarity
- 26. Difficulty
- 27. Confusion
- 28. Scientists Chaos
- 29. Weather
- 30. Edward Lorenz, Sc.D. dt/dx = σ(y−x) dt/dy = x(τ−z)−y dt/dz = xy− βz
- 31. Lorenz Attractor
- 32. Chaos Dynamical systems Deterministic Not predictable
- 33. Chaos Self-organizing Emergent structure Sensitivity to perturbation
- 34. Butterfly Effect
- 35. Some things are naturally complex. So why discuss chaos?
- 36. Complex systems that appear to have an impossibly large number of variables can actually be described and understood with remarkably few.
- 37. The Complexity Curve In which the level of complexity increases the further we get into a design project.
- 38. Complexity Curve
- 39. Complexity Curve
- 40. Where does complexity come from?
- 41. Let’s skip the obvious: Disregard for design www.webpagesthatsuck.com 790 Flickr groups with “bad design” in the name
- 42. Designers Models Patterns Scope Creep Constraints & Requirements
- 43. Expectations v. Reality Mental Conceptual System Model Model Model (user) (interface) (device)
- 44. Mental Model Mismatch Impedes progress Interrupts focus Incorrect direction
- 45. Designers Models Patterns Scope Creep Constraints & Requirements
- 46. Copying Patterns
- 47. Anti-Patterns
- 48. Dark Patterns
- 50. Designers Models Patterns Scope Creep Constraints & Requirements
- 51. Scope Creep (Jog or Run) Forgotten features Absent stakeholders Vendor systems
- 53. Designers Models Patterns Scope Creep Constraints & Requirements
- 54. Constraints & Requirements Technical constraints Legal requirements Business unit requirements
- 55. System Model Exposure Where is the current price per share? Why can't I buy a certain total value?
- 57. Do not conflate complexity with difficulty. Difficult tasks often appear complex only until we have learned the necessary knowledge and skills.
- 58. High cognitive loads feel difficult. Understanding and memory Problem-solving and decision-making Associations and connections
- 60. Developing Expertise Declarative Procedural Automaticity Knowledge Knowledge (Habits)
- 62. Technology Limitations
- 63. Limitations Materials Manufacturing Technological capability
- 65. What can be done about complexity?
- 66. Not everything should be simple.
- 67. Law of Parsimony All things being equal, simpler solutions are generally better than complex ones.
- 68. The Complexity Curve In which the level of complexity may be decreased if we continue to iterate and refine the design.
- 69. Complexity Curve
- 70. Complexity Curve
- 71. Technology Advances
- 73. Patience
- 74. Forward Forces
- 75. People Motivation Transfer Support
- 76. A sufficiently motivated person will tolerate: Complexity Difficulty Confusion
- 77. Sometimes we need to teach people, because we cannot make it any simpler.
- 78. Transfer of knowledge and skills Instruction Demonstration Analogy
- 79. Design Leverage our ignorance Place people first Use mental models Focus & Reduce Iterate
- 80. Leverage our ignorance. Often our best ideas arise before we have become shackled by constraints. Write them down before we know why we can’t do them. Then return to them.
- 81. Put people first. Motivation Behavior Emotion Creativity
- 82. Use mental models. Match conceptual and mental models Hide system models
- 85. Focus Reduce Attention Effort Flow Time Errors
- 86. However, Simplicity is not just about reduction. Do not confuse subtraction with simplification.
- 87. “Make everything as simple as possible, but not simpler.”
- 90. …away from the person.
- 91. Law of Conservation of Complexity
- 92. Feature complete is not experience optimized.
- 93. Iteration Incubation Cross-pollination Observation
- 94. New solutions…
- 95. …emerge.
- 96. None of these solutions, advances, and innovations could have been possible without...
- 97. Critical Thinking A persistent effort to examine any belief, idea, or fact in terms of the available evidence.
- 98. We know that designers: Ask questions Gather information Identify problems Generate ideas Evaluate options Communicate solutions
- 99. Critical thinkers go further: Ask questions Gather information Identify problems Recognize assumptions Assess relationships Generate ideas Evaluate options Consider consequences Communicate solutions
- 100. Designing for simplicity is not about Checklists Formulas Patterns Rules
- 101. It is about Thinking and reasoning Understanding the problem Analyzing and optimizing
- 102. So, how do we make stuff simpler?
- 103. Ten Opportunities to Simplify
- 104. “Messy & Confusing” Irrelevance Disorganization Ambiguity
- 105. Indirect Action Abstracted Disconnected Increased cognitive load
- 106. Everything to Everyone Too many variables Too little focus
- 107. Design by Consensus Scope creep (or worse…)
- 108. “Nice to have…” Noise Clutter Excess
- 109. Copying Solutions Misapplied patterns
- 110. Map Structure to Organization or Technology Exposes the system model
- 111. Leading with Technology Solving the wrong (or non-existent) problems
- 112. A solution looking for a problem?
- 113. Or a tremendous opportunity?
- 114. Designing for Yourself Ignoring the person’s mental models
- 115. Accepting Assumptions Not collecting data Absence of critical thinking
- 116. It may be complex if… “Messy & Confusing” Copying Solutions Indirect Action Map to Organization Everything to Everyone Lead with Technology Design by Consensus Design for Yourself “Nice to Have…” Accept Assumptions
- 117. Thanks! David M. Hogue, Ph.D. VP XD at Fluid San Francisco
- 118. The Complexity Curve Designing for Simplicity
- 119. Credits