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The Brand Gap
This document provides an overview of branding and the five disciplines of brand-building: differentiation, collaboration, focus, brand extensions, and brand stewardship. It discusses how branding has become more important as choices have increased. A brand is defined as a person's gut feeling about a product/service/organization. Building a strong brand requires mastering the five disciplines: 1) differentiating through benefits and experiences instead of features; 2) collaborating either internally, through agencies, or hybrid models; 3) maintaining focus and avoiding ill-considered extensions; 4) developing brand extensions strategically; and 5) stewarding the brand over time through various collaborators.
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The Brand Gap
- 1. HOW TO BRIDGE THE DISTANCE BETWEEN BUSINESS STRATEGY AND DESIGN
- 2. A VISUAL PRESENTATIONBY MARTY NEUMEIER NEUTRONLLC.COM
- 3. Produced by NEUTRONLLC in partnership with NEW RIDERS PUBLISHING and THE AMERICAN INSTITUTE OF GRAPHIC ARTS Copyright © 2003 Neutron LLC. For educational use only. No part of this presentation may be published, sold, or otherwise used for profit without the written permission of the author.
- 4. WHAT YOU’LL LEARN: 1 A modern definition of brand 2 The five disciplines of brand-building NEUTRONLLC.COM
- 5.
- 6. LET’S START BYDISPELLING SOME MYTHS. NEUTRONLLC.COM
- 7. FIRST A brand is not a logo. NEUTRONLLC.COM
- 8.
- 9. SECOND A brand is not an identity. NEUTRONLLC.COM
- 10.
- 11. FINALLY A brand is not a product. NEUTRONLLC.COM
- 12.
- 13. So what exactly is a brand? NEUTRONLLC.COM
- 14. A BRAND ISA PERSON’S GUT FEELING ABOUT A PRODUCT, SERVICE, OR ORGANIZATION. NEUTRONLLC.COM
- 15.
- 16.
- 17. IT’S NOT WHATYOU SAY IT IS. NEUTRONLLC.COM
- 18. IT’S WHAT THEYSAY IT IS. NEUTRONLLC.COM
- 19. WHY IS BRANDINGSO HOT? 1 People have too many choices and too little time 2 Most offerings have similar quality and features 3 We tend to base our buying choices on trust NEUTRONLLC.COM
- 20. THERE ARE 1,349CAMERAS ON THE MARKET. HOW DO YOU DECIDE WHICH ONE TO BUY? NEUTRONLLC.COM
- 21.
- 22.
- 23. $ Does a brand have a dollar value? NEUTRONLLC.COM
- 24.
- 25. 5 ways tomeasure brand value: 1 PRICE PREMIUM 2 CUSTOMER PREFERENCE 3 REPLACEMENT COST 4 STOCK PRICE 5 FUTURE EARNINGS NEUTRONLLC.COM
- 26. THIS SELECTION FROMINTERBRAND’S TOP 100 LIST SHOWS WHY BRANDS ARE WORTH PROTECTING: 2001 % CHANGE BRAND VALUE BRAND BRAND VALUE BRAND VS. AS % OF NAME ($MM) PREVIOUS YEAR MARKET CAP COCA-COLA 68,945 -5% 61% MICROSOFT 65,068 -7% 17% IBM 52,752 -1% 27% FORD 30,092 -17% 66% MERCEDES 21,728 +3% 48% HONDA 14,638 -4% 33% BMW 13,858 +7% 62% KODAK 10,801 -9% 82% GAP 8,746 -6% 35% NIKE 7,589 -5% 66% PEPSI 6,214 -6% 9% XEROX 6,019 -38% 93% APPLE 5,464 -17% 66% STARBUCKS 1,757 +32% 21% NEUTRONLLC.COM
- 27. COKE’S MARKET CAP, INCLUDING BRAND VALUE: $120 BILLION WITHOUT THE BRAND, COKE’S GLASS WOULD BE HALF EMPTY. COKE’S MARKET CAP, NOT INCLUDING BRAND VALUE: $50 BILLION NEUTRONLLC.COM
- 28. The main purposeof branding is to get more people to buy more stuff for more years at a higher price. NEUTRONLLC.COM
- 29. B S = BANG NEUTRONLLC.COM b SUCCESS BUCK
- 30. Brand Business NEUTRONLLC.COM
- 31. PREDICTION BRAND WILL BECOME THE MOST POWERFUL STRATEGIC TOOL SINCE THE SPREADSHEET. NEUTRONLLC.COM
- 32. PROBLEM In most companies,STRATEGY is separated from CREATIVITY by a wide gap. NEUTRONLLC.COM
- 33. STRATEGIC THINKERS CREATIVE THINKERS Analytical Intuitive Logical Emotional Linear Spatial Numerical Visual Verbal Physical NEUTRONLLC.COM
- 34. DOES THE LEFTBRAIN KNOW WHAT THE RIGHT BRAIN IS DOING? NEUTRONLLC.COM
- 35. When both sideswork together, you can build a charismatic brand. NEUTRONLLC.COM
- 36. A CHARISMATIC BRANDis any product, service, or organization for which people believe there’s no substitute. NEUTRONLLC.COM
- 37. QUIZ : NEUTRONLLC.COM Which of these brands are charismatic? AMAZON HITACHI OXO GOODGRIPS APPLE HOME DEPOT PEPSI-COLA BURGER KING IKEA PRELL COLDWATER CREEK KMART RCA DASANI KRISPY KREME REEBOK DISNEY LEVI’S RUBBERMAID DK BOOKS LONGS DRUGS SAFEWAY EVEREADY MACY’S SAMSUNG FORD MINI COOPER SEARS GENERAL ELECTRIC NEWSWEEK SOUTHWEST AIRLINES GOOGLE NISSAN UNITED ARTISTS HANES NORDSTROM VIRGIN
- 38. QUIZ : NEUTRONLLC.COM Which of these brands are charismatic? AMAZON HITACHI OXO GOODGRIPS APPLE HOME DEPOT PEPSI-COLA BURGER KING IKEA PRELL COLDWATER CREEK KMART RCA DASANI KRISPY KREME REEBOK DISNEY LEVI’S RUBBERMAID DK BOOKS LONGS DRUGS SAFEWAY EVEREADY MACY’S SAMSUNG FORD MINI COOPER SEARS GENERAL ELECTRIC NEWSWEEK SOUTHWEST AIRLINES GOOGLE NISSAN UNITED ARTISTS HANES NORDSTROM VIRGIN
- 39. Any brand canbe charismatic. NEUTRONLLC.COM
- 40.
- 41. But first, you haveto master the FIVE DISCIPLINES OF BRAND-BUILDING . NEUTRONLLC.COM
- 42.
- 43.
- 44. WE’RE HARDWIRED TONOTICE ONLY WHAT’S DIFFERENT. NEUTRONLLC.COM
- 45.
- 46. FEATURES BENEFITS EXPERIENCE IDENTIFICATION “What it is” “What it does” “What you feel” “Who you are” 1900 1925 1950 2000 Marketing today is about creating tribes. NEUTRONLLC.COM
- 47. People join differenttribes for different activities. DRIVING VOLKSWAGEN READING AMAZON COMPUTING DELL SPORTS NIKE COOKING WILLIAMS-SONOMA BANKING CITIBANK TRAVEL ORBITZ NEUTRONLLC.COM
- 48. ON SUNDAYS THEYWORSHIP HARLEY, GOD OF THE OPEN ROAD. NEUTRONLLC.COM
- 49. NEUTRONLLC.COM The three mostimportant words in differentiating your brand:
- 50. 1 FOCUS NEUTRONLLC.COM
- 51. 2 FOCUS NEUTRONLLC.COM
- 52. 3 FOCUS NEUTRONLLC.COM
- 53. IS THIS HOWYOUR CUSTOMERS SEE YOU? NEUTRONLLC.COM
- 54. THE FOCUS TEST: 1 Who are you? 2 What do you do? 3 Why does it matter? NEUTRONLLC.COM
- 55. Unless you havecompelling answers to these questions, you need more focus. NEUTRONLLC.COM
- 56. NEUTRONLLC.COM The most commonreason for loss of focus is ILL-CONSIDERED BRAND EXTENSIONS.
- 57. EXAMPLE: FOCUSED PORSCHE = SPORTS CARS UNFOCUSED PORSCHE = SPORTS CARS + SUVS NEUTRONLLC.COM
- 58.
- 59. NEUTRONLLC.COM EXAMPLE: THE GOOD GRIPSBRAND HAS GROWN STRONGER WITH EVERY BRAND EXTENSION.
- 60.
- 61. LIKE BUILDING A CATHEDRAL, BUILDING A BRAND IS A COLLABORATIVE PROJECT. NEUTRONLLC.COM
- 62. NEUTRONLLC.COM It takes avillage to build a brand.
- 63. THERE ARE THREEBASIC MODELS FOR ORGANIZING BRAND COLLABORATION: NEUTRONLLC.COM
- 64. The ONE-STOP SHOP NEUTRONLLC.COM contains the resources C R E AT I V E SERVICES A DV E RT I S I N G to develop and DIRECT RESPONSE steward the brand. RESEARCH POP D I S P L AY S EXHIBITS PUBLIC IDENTITY R E L AT I O N S SUPPLIERS EVENTS PRODUCT DESIGN PROMOTIONS P U B L I C AT I O N S BRAND ST R AT E G Y WEB DESIGN NAMING PA C K A G I N G ANNUAL REPORTS C O M PA N Y
- 65. ONE-STOP SHOP SCORECARD Easyto manage Little choice of teams Promise of consistency Little ownership of brand NEUTRONLLC.COM
- 66. The BRAND AGENCY POP NEUTRONLLC.COM D I S P L AY S hires best-of-breed C R E AT I V E SERVICES firms to help develop IDENTITY RESEARCH DIRECT and steward the brand. RESPONSE A DV E RT I S I N G ANNUAL REPORTS SUPPLIERS EVENTS BRAND AGENCY PROMOTIONS NAMING BRAND S T R AT E G Y PA C K A G I N G P U B L I C AT I O N S PRODUCT WEB DESIGN DESIGN PUBLIC R E L AT I O N S EXHIBITS C O M PA N Y
- 67. BRAND AGENCY SCORECARD Choiceof teams Little ownership of brand Promise of consistency NEUTRONLLC.COM
- 68. The INTEGRATED MARKETINGTEAM is managed internally with open collaboration among C R E AT I V E S E RV I C E S A DV E RT I S I N G best-of-breed specialists. RESEARCH DIRECT RESPONSE ANNUAL IDENTITY REPORTS EVENTS POP D I S P L AY S EXHIBITS C O M PA N Y SUPPLIERS PUBLIC R E L AT I O N S PROMOTIONS WEB DESIGN PA C K A G I N G BRAND P U B L I C AT I O N S S T R AT E G Y NAMING PRODUCT DESIGN NEUTRONLLC.COM
- 69. INTEGRATED MARKETING TEAMSCORECARD Choice of teams Difficult to manage Promise of consistency Ownership of brand NEUTRONLLC.COM
- 70. IN REALITY, COLLABORATIVE NETWORKS AREN’T THAT SIMPLE. NEUTRONLLC.COM
- 71. and that’s OK. NEUTRONLLC.COM
- 72. Collaborative networks arenot new. NEUTRONLLC.COM
- 73. A successful modelhas existed for years. NEUTRONLLC.COM
- 74.
- 75. Like building acathedral, making a movie takes hundreds of collaborators. NEUTRONLLC.COM
- 76. JOEL DARTMOUTH Smoocher Boy KELLY MARIN Agent Sims TREVOR CARMICHAEL Agent Townsend JOHN T. LANDON Agent Kruzic SHARON BONDLY Dijon PAUL DERAIN Jean-Michel JACQUES SOUVERAIN Keynes MICHAEL BRAND Corelli STEVEN GOLDSTEIN Johnston TRENT LOCKART Billie JACKSON BARNES Guards JOSEPH AKIO TERENCE BRADLEY MO DERENI ROBERT UNDERHILL KEN SILVER Librarian HILARY PROPRIATO Field Officer MICHAEL O. KELL Bus Driver HECTOR ABONDAS Night Guard NORMAN BRIER Meter Maid STACY BRECKSTEIN First Detective JOE KALEY Second Detective BRIAN BELSEN Beat Cop ABRAHAM LENDER Parking Cop T. T. MCBRIDE Helicopter Pilot VAN DERICKE First Old Man JOHN R. CARLSON Second Old Man VICTOR AMOS Tax Collector SEAN O' KENNA Stunt Coordinator JEFFREY ROCKEN Assistant Stunt Coordinator DARREL TOM Stunt DoublesCarlos GEOFF WRIGHT MARK CONTADINA Mariana SUE SKENNIAN Ajax CHARLIE MARQUETTE Sgt. Santos VICTOR BANERAS Carter F. C. CAMERON Smoocher Boy TELLIE PANOPOULIS Agent Sims MARTIN AIRES Agent Townsend STEFAN C. KAISER Dijon BILL MOORE Stunts STEVE ADRIAN BENJAMIN BARKELEY TONY BEAUJOLAIS BOB CARTER GORDON COLERIDGE IVAN DEVERSON MICKEY DISANTIS JILLIAN DRUCKER JOE EVANS MIKE FLANAGAN BILL GEORGE JULIA HARRISON GEOFF IPSWICH MICHAEL KANTER KENNETH KITTRIDGE BARRIE LAWRENCE TERRY LEVINSON TED MARSTEN JACKIE MACDOUGAL GREG NEVILSON BOB OSBORNE JAMES PETRICKE PETE POLSON RAY TELSON MARY STAUFFACHER FREDDIE STEEN CAB UPTON CORNELIA THERRIEN JEREMY TRICKETT PETER YOUNG RAUL VALERIA RONALD DEAVER-WEBB ROBERT G. RUNYAN Hong Kong Kung Fu Team NEUTRONLLC.COM YUAN Tiger CHU CHEN Dragon SEN
- 77. Manners and ModesSupervisor FRANCIE MAS Storyboard Artists CAREN THOMASON MIGUEL TRASERO FRANCES CHU PEDRO BOGANILLO Art Department Researcher NUALA CORIAN Art Department Coordinator TRACY COLLISTON Conceptual Designer SERGIO MOLO Graphics BENJAMIN HIRASUNA Illustrator STEPHANIE RAND Set Designers GERI DEMONDE STELLAN GRETZKE MADELINE BARR LANCE DUNSTABLE MARCO DIPAOLO DEN MCENERY Set Decorators LISA BARHAM DRU LEE MANNING CARRIE DUNE Script Supervisor MARIE BELLEAU Camera Operator PAUL POLITO Steadycam Operator ROCK HANDLER 1st Assistant Camera GORDON ALBRIGHT 2nd Assistant Camera CRIS MORTEN Still Photographer BARRIE M. HORST Sound Recordist JACOB TREIB Boom Operators HORACE STEIN THOM CARRABINE Video Operator ART KELLEHER LUCIANO PROPRIO Props DAVID BELL Property Master ZUZU MANHEIM KAREN CAROLUS J. D. WHEATLY Action Vehicle Coordinators WILLIAM TREVANT Gaffer STU JEFFERSON Best Boy JOSH KNIPPLE Rigged Gaffers COLIN FARRINGDON PETER STANISLOV KIT GOINES BENNIE JAMESON RICK DEMIS STANLEY FREY G. G. NEWMAN Key Grip DAVID WEINBERG Head Grip RICKY MONROE Dolly Grips WILLI STRASBURG STAN BENTON CHARLES CRIVORN NORM LOFGREN VIC DOLAN GIORGIO VIVATO Rigging Grip TEL STEPHENOPOLIS Make-up Artists TRINI GONZALEZ MARCI STEIN BELINDA MCNAIR CARI DUNN NEUTRONLLC.COM MICHELLE TONAS ROBERTO BELLINI
- 78. Dig Composite Supv TIM CURRIE DONALD VERES Digital Compositors DAVID HUSSEIN BRIDGET QUESTED Background Artists FRANCESCA ROTI GREG STONE CGI Lead Animators WILL SUTTON INGE JOHANSSON CGI Animators DREW CRAIN URSULA BIERSCH VISUAL LOGIC, LLC VFX Supervisor JARED BAGMAN Programmer KAROL CONST System Admin RANDY HARDWICK Production Admin MAL GERICKE Production Aide CASS MONAHAN Producer PATRICE ARNEM Scene Graphics PEDRO CARILLO CGI Artist Coord SANDY PRIESTLY CGI Artists JOHN LANGORF BRENDA CALE CGI Designer MARK THOMAS KYLE M. SULLIVAN Compositors PATRICK MAHONEY STAV PROMIDES MARGRIET BILL TANIA SHAUB BENNET JURIAN I/O Supervisor CHUCK TRALIK Assorted Visual Effects PENNY GARCIA Color Toner GRAYSON TRUE Negative Cutter SLIM DELGADO Titles Designed by BATOUTAHELL, INC Opticals by PACIFIC DREAMS, LLC Soundtrack Album on ARTISTIC RECORDS, INC. Microscopic Cinematography by JAY FLAMMER `The Producers Wish to Thank the Following NASA CITY OF NEW YORK THE MARITIME CENTER OF SYDNEY LOS ANGELES POLICE THE CITY OF BEND, OREGON SULTAN OF BRUNEI Filmed on Location in CAPE KENNEDY NEW YORK CITY SYDNEY, AUSTRALIA LOS ANGELES, CALIFORNIA BEND, OREGON Filmed with OMNIVISON Cameras and Lenses NEUTRONLLC.COM Color by COLORLAB, INC. Prints by VISTACHROME
- 79. IN THE 1990s, CREATIVECOLLABORATION SPREAD TO BRAND-BUILDING. NEUTRONLLC.COM
- 80. EXAMPLE: The Netscape brandwas built on the Hollywood model. NEUTRONLLC.COM
- 81. MYTH: Wide experience leads to deep insights. NEUTRONLLC.COM
- 82. FACT: Deep insights come from deep experience. NEUTRONLLC.COM
- 83.
- 84.
- 85.
- 86. Because the mathematics of collaboration is nothing less than MAGIC. NEUTRONLLC.COM
- 87.
- 88. Execution— not strategy—is where the rubber meets the road. NEUTRONLLC.COM
- 89. CREATIVITY IS WHATGIVES BRANDS THEIR TRACTION IN THE MARKETPLACE. NEUTRONLLC.COM
- 90. Why do companieshave so much trouble with creativity? Because creativity is right-brained, and strategy is left-brained. NEUTRONLLC.COM
- 91. A B C D STRATEGIC THINKING NEUTRONLLC.COM
- 92. V Z D Q CREATIVE THINKING NEUTRONLLC.COM
- 93.
- 94. THE REASON THEBEATLES WERE WILDLY SUCCESSFUL IS BECAUSE “THEY NEVER DID THE SAME THING ONCE.” NEUTRONLLC.COM
- 95. QUESTION: How do you know when an idea is innovative? NEUTRONLLC.COM
- 96. ANSWER: NEUTRONLLC.COM WHEN IT SCARES THE HELL OUT OF EVERYBODY.
- 97. TOO PREDICTABLE = NO SURPRISE NO SURPRISE = NOTHING NEW NOTHING NEW = NO VALUE NEUTRONLLC.COM
- 98. To begin with, thebrand needs a stand-out name. NEUTRONLLC.COM
- 99. The seven criteriaof a stand-out name: 1 DISTINCTIVENESS 2 BREVITY 3 APPROPRIATENESS 4 EASY SPELLING AND PRONUNCIATION 5 LIKABILITY 6 EXTENDABILITY NEUTRONLLC.COM 7 PROTECTABILITY
- 100. A GREAT NAME deserves GREAT GRAPHICS . NEUTRONLLC.COM
- 101. NEWS LOGOS ARE DEAD. LONG LIVE ICONS AND AVATARS! FLASH! NEUTRONLLC.COM
- 102. An ICON isa name and visual symbol that suggests a market position. NEUTRONLLC.COM
- 103. EXAMPLE: CBS. The network for “eye-popping” television. NEUTRONLLC.COM
- 104. An AVATAR isa brand icon that can move, change, and operate freely in various media. NEUTRONLLC.COM
- 105. EXAMPLE: CINGULAR : The“self-expression” cellular service. NEUTRONLLC.COM
- 106. For products thatsell at retail, the package NEUTRONLLC.COM is often the best and last chance to make a sale.
- 107. The hardest-working packagesfollow a natural reading sequence. THE SHOPPER : 1 Notices the package 2 Asks “What is it?” 3 Wonders “Why should I care?” 4 Wants to be persuaded 5 Needs proof NEUTRONLLC.COM
- 108. By presenting information tomatch this sequence, a package can sell the product more effectively. NEUTRONLLC.COM
- 109. If you communicatewith your customers ONLINE , your website needs to follow a SIMILAR reading sequence, one that supplies users with ONLY the information they need, instead of trying to squeeze EVERYTHING onto the home page LIKE THIS and making your users do ALL the work, which will undoubtedly cause them to LEAVE, when all you really have to do is ask yourself this SIMPLE QUESTION : NEUTRONLLC.COM
- 110. NEUTRONLLC.COM Does our websitelook fat in this dress?
- 111. Too many websitesare bloated with irrelevant information. NEUTRONLLC.COM
- 112.
- 113. 1 TURFISMO (Every department wants to be on the home page) NEUTRONLLC.COM
- 114. 2 FEATURITIS (Inexperienced communicators believe more is better) NEUTRONLLC.COM
- 115. 3 TECHNOPHOBIA (Experienced communicators resist new media) NEUTRONLLC.COM
- 116. QUIZ: Which of these sites looks easier to use? NEUTRONLLC.COM
- 117.
- 118.
- 119.
- 120. VALIDATION means bringingthe audience into the creative process. NEUTRONLLC.COM
- 121. SENDER SENDER MESSAGE MESSAGE RECEIVER RECEIVER THE OLD COMMUNICATION MODEL WAS A MONOLOGUE. NEUTRONLLC.COM
- 122. SENDER SENDER MESSAGE MESSAGE RECEIVER RECEIVER THE NEW COMMUNICATION MODEL IS A DIALOGUE. NEUTRONLLC.COM
- 123. QUESTION: How can you test your most creative ideas BEFORE they get to market? NEUTRONLLC.COM
- 124. HINT: NEUTRONLLC.COM Not with large quantitative studies or focus groups.
- 125. QUANTITATIVE STUDIES BURYTHE PROBLEM IN HEAPS OF UNHELPFUL DATA. NEUTRONLLC.COM
- 126. FOCUS GROUPS WEREINVENTED TO FOCUS THE RESEARCH, NOT BE THE RESEARCH. NEUTRONLLC.COM
- 127. THE BEST TESTSARE CHEAP, QUICK, AND DIRTY. NEUTRONLLC.COM
- 128. Better a roughanswer to the right question than a detailed answer to the wrong question. NEUTRONLLC.COM
- 129.
- 130. NEUTRONLLC.COM If the namesand graphics of two trademarks are better when swapped, then neither is optimal.
- 131.
- 132.
- 133. CHEAP-QUICK-DIRTY TEST 2: The HAND TEST is a proof for a distinctive voice. NEUTRONLLC.COM
- 134. If you can’ttell who’s talking when the trademark is covered, then the brand’s voice is not distinctive. NEUTRONLLC.COM
- 135.
- 136. CHEAP-QUICK-DIRTY TEST 3: The FIELD TEST is a proof for any concept that can be prototyped. NEUTRONLLC.COM
- 137. If your audiencecan’t verbalize your concept, you’ve failed to communicate it. NEUTRONLLC.COM
- 138. SHOPPERS CHARACTERIZED THE PACKAGE CONCEPT ON THE MIDDLE-RIGHT SHELF AS “A FASTER PENCIL.” BINGO. NEUTRONLLC.COM
- 139. Field tests measurefive things: 1 DISTINCTIVENESS 2 RELEVANCE 3 MEMORABILITY 4 EXTENDABILITY 5 DEPTH OF MEANING NEUTRONLLC.COM
- 140. TESTING MIGHT HAVESAVED SOME OF THESE COMPANIES FROM THE GREAT SWOOSH EPIDEMIC.
- 141. HAS THE GLOBEBECOME THE NEW SWOOSH? NEUTRONLLC.COM
- 142.
- 143. Business is aprocess, not an entity. NEUTRONLLC.COM
- 144. A living brandis a pattern of behavior, not a stylistic veneer. NEUTRONLLC.COM
- 145. Brands are likepeople. NEUTRONLLC.COM
- 146. C. D. E. IF PEOPLE CAN CHANGE THEIR CLOTHES WITHOUT CHANGING THEIR CHARACTERS… NEUTRONLLC.COM
- 147.
- 148.
- 149.
- 150. IF A BRANDLOOKS LIKE A DUCK AND SWIMS LIKE A DOG, PEOPLE WILL DISTRUST IT. NEUTRONLLC.COM
- 151. So let’s sayyou’ve DIFFERENTIATED, COLLABORATED, INNOVATED, AND VALIDATED. NEUTRONLLC.COM
- 152. + YOU’VE ADDED THE LEFT BRAIN TO THE RIGHT BRAIN. NEUTRONLLC.COM
- 153.
- 154. + + YOU’VE USED TESTING TO BANISH THE FEAR OF STUPID. NEUTRONLLC.COM
- 155. Your brand isnow NUMBER ONE in its category. NEUTRONLLC.COM
- 156. What’s your nextmove? NEUTRONLLC.COM
- 157. PASS OUT THECOMPASSES. NEUTRONLLC.COM
- 158.
- 159. A continuing brandeducation program. NEUTRONLLC.COM
- 160.
- 161.
- 162. The more D I S T R I B U T E D a brand becomes, the stronger its management needs to be. NEUTRONLLC.COM
- 163. What your companyneeds is a CBO, or CHIEF BRANDING OFFICER . NEUTRONLLC.COM
- 164. THE CBO FORMSA HUMAN BRIDGE BETWEEN LOGIC AND MAGIC, STRATEGY AND DESIGN. NEUTRONLLC.COM
- 165. C U LTI V AT I O N D I F F E R E N T I AT I O N V A L I D AT I O N C O L L A B O R AT I O N I N N O V AT I O N BY MASTERING THE FIVE DISCIPLINES OF BRANDING, THE COMPANY CREATES A VIRTUOUS CIRCLE. NEUTRONLLC.COM
- 166. WITH EVERY TURNAROUND THE CIRCLE, THE VALUE OF THE BRAND SPIRALS HIGHER. NEUTRONLLC.COM
- 167.
- 168. A sustainable competitiveadvantage. NEUTRONLLC.COM
- 169. ABOUT THE AUTHOR Marty Neumeier is president of a San Francisco-based brand consultancy, Neutron LLC. Neutron supplies the “glue” that holds brands together: brand education programs, seminars, workshops, creative audits, process planning, and more. Visit www.neutronllc.com.
- 170. Need books foryour branding team? Bulk discounts on the THE BRAND GAP are available for educational and corporate groups. Contact BECKY.MORGAN@PEACHPIT.COM. NEUTRONLLC.COM