Join this interactive session and discover the Empathy First method for peaceful teams. Whitney Hess, User Experience Coach, will show you how to apply Nonviolent Communication to everyday work conflicts we all experience. Find out if you're stuck in judgments and blame getting in the way of effective collaboration, and learn how to create better relationships with clients, colleagues, and yourself.
Emphasis will be on practical ways to give and receive empathy, and simple techniques that help us take responsibility for our own feelings and needs. All attendees will receive free handouts tailor-made for this audience.
Come to this session with prepared questions about the causes of conflict in the workplace. You can ask her anything! She will also share many of her own personal experiences and insights to guide and inspire you.
Takeaways:
- Exposure to the basics of Nonviolent Communication
- An understanding of how judgments, criticism and blame cause conflict and hurt productivity
- Clarity on why practicing empathy is important to effective teamwork
- A simple technique anyone can use to practice empathy for ourselves and others
- The desire to keep practicing, and an awareness of where to continue this learning
This Presentation will give you detailed information about Office Etiquette which will help you to get better response from your boss and colleagues by your changed behavior .
Wish you Happy Learning :)
Self Introduction In Interviews. This describes how to convince an interviewer that you are the only job candidate to hire for the job. What to say and how to act, sell yourself and your skills with a structured self introduction including how to answer the 'tell me about yourself' question. More information at www.your-career-change.com or 01270 881811
Top 10 liquor store clerk interview questions and answersjoevictor464
In this file, you can ref interview materials for liquor store clerk such as types of interview questions, liquor store clerk situational interview, liquor store clerk behavioral interview…
Are you indispensable to your team? When team collaboration hums at the highest levels, projects win industries, businesses thrive and the individuals develop skills that everyone wants. To be one of these top-performing team members, here are 13 tips to help build your teamwork skills.
Safety of women is of utmost importance in our society, be it personal space or professionalspace. To ensure their safety, it is vital to make them aware of their vulnerability to sexualharassment in their surroundings.
Sexual Harassment at Workplace (Prevention, Prohibition and Redressal) Act, 2013 has beenframed and put to operations on 9th December, 2013 to safeguard women at workplace.
However, a large chunk of Government and private workforce is still in the dark about theprovisions and effectiveness of the statute. It is more likely that when the problem is notaddressed, the harassment will get worse resulting in attrition of women workforce and manyother negative impacts.
There have also been scenarios where despite men being innocent, have been booked underPOSH by women just to satisfy of their personal vendetta.
IC Members should be given a thoroughunderstanding of redressal process and hence theyshould be well equipped with the knowledge of the said law.
This Presentation will give you detailed information about Office Etiquette which will help you to get better response from your boss and colleagues by your changed behavior .
Wish you Happy Learning :)
Self Introduction In Interviews. This describes how to convince an interviewer that you are the only job candidate to hire for the job. What to say and how to act, sell yourself and your skills with a structured self introduction including how to answer the 'tell me about yourself' question. More information at www.your-career-change.com or 01270 881811
Top 10 liquor store clerk interview questions and answersjoevictor464
In this file, you can ref interview materials for liquor store clerk such as types of interview questions, liquor store clerk situational interview, liquor store clerk behavioral interview…
Are you indispensable to your team? When team collaboration hums at the highest levels, projects win industries, businesses thrive and the individuals develop skills that everyone wants. To be one of these top-performing team members, here are 13 tips to help build your teamwork skills.
Safety of women is of utmost importance in our society, be it personal space or professionalspace. To ensure their safety, it is vital to make them aware of their vulnerability to sexualharassment in their surroundings.
Sexual Harassment at Workplace (Prevention, Prohibition and Redressal) Act, 2013 has beenframed and put to operations on 9th December, 2013 to safeguard women at workplace.
However, a large chunk of Government and private workforce is still in the dark about theprovisions and effectiveness of the statute. It is more likely that when the problem is notaddressed, the harassment will get worse resulting in attrition of women workforce and manyother negative impacts.
There have also been scenarios where despite men being innocent, have been booked underPOSH by women just to satisfy of their personal vendetta.
IC Members should be given a thoroughunderstanding of redressal process and hence theyshould be well equipped with the knowledge of the said law.
Are you hiring a HR Manager? Here is a sample of 55 Questions to ask your interviewee.
This set of questions was created by Markus Biegel and behalf of Allied Protection Services, Inc. which is a security company based in Los Angeles providing various protection services throughout several U.S. states.
Startup Recruiting Trends identifies where startups go wrong in recruiting and makes recommendations on how startups should approach hiring.
What's Included:
-Insights into recruiting best practices, diversity, and people programs.
-Recommendations on allocating resources.
-Benchmarking data on important hiring metrics: Recruiting team makeup, Hiring Goals, Reporting Structure and Pipeline Metrics.
Things Recruiters & Hiring Managers Won't Tell YouCachinko
Wonder what’s going through the mind of a recruiter when they’re checking out your resume? How about the hiring manager as you’re completing the initial phone screen? During this webinar, we’ll take a look behind-the-scenes at some things these individuals won’t tell you during your job search.
How Hiring Managers Can Interview Like a ProReuben Rail
How to Interview as a Manager - often times during interviews the hiring manager or supervisor only considers how the person applying should act, and not how they themselves should come across.
This simple presentation offers steps and advice on how Hiring Managers can best conduct themselves so they can make a great first impression on all interviewees, and attract the best talent.
E book Microsoft Dynamics CRM 2013 Personal Dashboard for End UsersAileen Gusni
E-book customized and tailored particulary for End Users to create Personal Dashboard, Personal View, Personal Chart and Mix Them Together into Beautiful and Meaningful Data Collection in one single landing page with no devious course, that is Dashboard in Microsoft Dynamics CRM.
Applicable for: Microsoft Dynamics CRM 2013 and 2015
For Microsoft Dynamics CRM 2011, the difference is just in the UI, but in term of concept, you can use this e-book.
The New Journalist in the Age of Social MediaJD Lasica
In the age of social media, what should be the role of the New Journalist -- not one who works for a traditional news organization but a social entrepreneur launching a media project for a nonprofit?
The New Journalist at a nonprofit or startup will be a storyteller and multimedia producer but will also have to take on additional roles:
• entrepreneur
• conversation facilitator
• social marketer
• futurist
• metrics & research nerd
Here's my presentation for the New Media Lab on Nov. 23, 2009, in San Francisco, bringing together new media innovators to kick off a year-long project covering nonprofits, journalism and social media.
The focus is on how to leverage social media for Doing Good 2.0
Created during HRCU 646 Training and Development at Brandman University, this presentation is the visual portion of a half- to full-day introductory training on hiring and selection.
The accompanying transcript/presenter script can be found at: http://bit.ly/1ApW63x.
Follow-up "simulation" activity can be found at: http://bit.ly/HRCU646-Sim.
Authors:
Justin Orton
Gloria Rayo
Saralyn Smith
Inside the interview: A Job Seeker's Guide to Understanding the Interviewer's...Robyn Melhuish
This guide reveals the various styles and techniques used by hiring managers during the interview and what it is they’re looking for when they ask the tough questions.
Empower Yourself: Negotiate For The User - UserFocus 2012Carol Smith
In this upbeat talk Carol will provide you with the most influential ideas in business and how you can use them to empower yourself and to better negotiate for the needs of the users. Being a User Experience professional requires great social skills for facilitation; working with team members, stakeholders and clients; and for making sometimes difficult recommendations. Negotiation is the most important social skill for a UX professional. We negotiate on behalf of users throughout the development life cycle. Unfortunately, many of us are not taught skills that will help us be good negotiators. This session will provide the audience with tools to become effective negotiators in their personal and professional lives.
Managing relationships with hiring managers is difficult. There's a baton of blame passed between hiring managers, recruiters and applicants as roles in the hiring funnel evolve. We become faced with this question: Who ultimately owns the hiring process and why has this changed?
In this white paper, learn what drives successful hiring through the eyes of hiring managers, recruiters and applicants. End the blame game with hiring managers and improve your recruitment process.
"Selection, Hiring, Orientation And Training For The Internet Department" - ...DealerKnows Consulting
Joe Webb's presentation Selection, Hiring, Orientation and Training for the Internet Department from the 7th Digital Dealer Conference in Nashville. Joe Webb is the President of DealerKnows Consulting and would like to thank everyone in attendance at his jam-packed event for their participation. I appreciate the great response and wish you success if your hiring endeavors.
2010 Employment Lifecycle And Orientation Team Lead TrainingRobert Shearer
This presentation was delivered to Team Leads from across the country who were recently put into roles with supervisory responsibilities for the first time.
Behavioral Event Interview Training for Islamic School ManagersMierza Miranti
A slide presented in a training for Islamic School Managers in Bogor, Indonesia, in 2013. It highlighted the need of conducting BEI (Behavioral Event Interview) for Teacher Candidates.
Interviews are the most commonly used tool in the majority of hiring and promotion decisions. Therefore, if talent matters to your organization ensure your interviewing system is a critical part to your business processes.
Download DDI’s How-To-Guide to help you change your interviewing system into a strategic advantage.
It’s a given that much of our success as practitioners depends on our ability to foster meaningful relationships with our colleagues and customers. But what about our relationship with ourselves? When we ignore our emotions, act against our values, and become indifferent to our surroundings, we lose who we really are and run a much greater risk of not achieving our clients’ goals (and our own). In this talk, we'll explore how presence, adaptability, empathy, and influence can be our most effective design tools. And we'll address how to cultivate these qualities through intellectual, emotional, and physical practices we can integrate into our everyday routines.
The lessons I've learned in my journey through empathy, emotional intelligence, nonviolent communication and beyond—and how to apply these principles and practices with your teams.
Dating Skills For Engineers ( 2013 Version)iain.verigin
I begin by discussing Seth Godin's "Be Remarkable". Then I focus on four skills – Listening (Marshal Goldsmith), Communicating (Heath Brothers), Helping (Edgar Schein), and Don’t Be An Asshole (Robert Sutton). In recent years this lecture has earned a fun nickname Dating Skills for Engineers.
Hidden in Plain Sight--Your Mind as the Greatest Asset to Your Biz & Bank Acc...Lisa Smith
“Truly, thoughts are things–and powerful things at that, when they are mixed with definiteness of purpose, persistence, and a burning desire for their translation into riches or other material objects... Riches begin with a state of mind…and with little or no hard work. We are the Masters of our FATE, the Captains of our Souls, because we have the power to control our thoughts.”
Napolean Hill, Think and Grow Rich (the book more millionaires credit for their fortunes than any other)
In this insightful and interactive presentation, mindset coach, Lisa Smith will help you:
•Explore the workings of the conscious and unconscious minds
•Identify how limiting beliefs and fears--not external circumstances--are the main cause of difficulty (and which specific ones YOU are being blocked by)
•Learn why you set achievable goals—yet don’t achieve (or maintain) them, and one quick trick to enable you to do so from now on
•Accept that your MIND is the #1 thing to work on to attain the success you desire
•Learn some subconscious and energetic tools to shift your mindset around your Self, your habits, money, your business, and success
I had used this questionnaire developed by the SOAR program and available on the Internet as part of the program for people to discover their attitudes.
Work + Family +Self + Fast Paced Industry = ¯\_(ツ)_/¯Josh Atwell
Keeping up with the brisk pace of change requires a steady stream of investment of your time and energy. While this motivates us, it also takes a negative toll on our lives. How do you stay in the forefront while maintaining some element of balance in your overall life? In this talk I’ll share my story of investment as a baseline for discussion. I’ll share how I came to make key choices at different points in my career. I’ll discuss how it effected (and still effects) my family, my relationships, and my career. My goal is to open up dialog and make us more comfortable discussing this topic.
Similar to Do You Speak Jackal or Giraffe? Designing Sustainable Relationships (11)
What's Your Problem? Putting Purpose Back into Your ProjectsWhitney Hess
“What do you do?” has become the standard opening line for getting to know someone. But if you were asked, “Why do you do what you do?” how would you answer? We are too narrowly focused on developing solutions for problems that we don’t understand, don’t care about, or worst of all, don’t actually exist. Life is too short to waste our time expertly creating something that matters to no one. Learn to find your “why.” Discover interviewing techniques to build greater empathy with your users, synthesizing techniques to uncover their underlying inefficiencies and frustrations, and tips to continually draw inspiration and long-term product vision from their lives.
Design Principles: The Philosophy of UXWhitney Hess
The visual principles of harmony, unity, contrast, emphasis, variety, balance, proportion, repetition, texture and movement (and others) are widely recognized and practiced, even when they aren’t formally articulated. But creating a good design doesn’t automatically mean creating a good experience.
In order for us to cultivate positive experiences for our users, we need to establish a set of guiding principles for experience design. Guiding principles are the broad philosophy or fundamental beliefs that steer an organization, team or individual’s decision making, irrespective of the project goals, constraints, or resources.
Whitney will share a universally-applicable set of experience design principles that we should all strive to follow, and will explore how you can create and use your own guiding principles to take your site or product to the next level.
DIY UX: Give Your Users an Upgrade (Without Calling In a Pro)Whitney Hess
Have you fallen in love with your solution and forgotten the original problem? Are you certain that your product actually makes people’s lives better? Not every company can hire someone like me to help you listen to your users, so you’re gonna have to learn how to do some of this stuff yourself. I’ll show you techniques to find out who your users are, what they really need and how to go about giving it to them in an easy to use and pleasurable way. And it doesn’t have to bankrupt you or kill your release date.
10 Most Common Misconceptions About User Experience DesignWhitney Hess
Here's the presentation I gave at Pittsburgh Web Design Day (http://www.webdesignday.com) based on my article on Mashable (http://mashable.com/2009/01/09/user-experience-design/)
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Do You Speak Jackal or Giraffe? Designing Sustainable Relationships
1. Do you speak
Jackal or Giraffe?
Designing
Sustainable
Relationships
Whitney Hess whitney@whitneyhess.com whitneyhess.com @whitneyhess
2. @whitneyhess #sustainableux
My boss hates everything I do
ﬔey won’t let me do it the right way
She never listens
He gets in my way
He derails every meeting
He doesn’t take me seriously
She’s a slacker
I don’t get any credit
ﬔey don’t respect my authority
I always get shot down
She doesn’t have what it takes
I am stuck
I can’t do anything right
5. @whitneyhess #sustainableux
Social sustainability is…
“a process for creating
sustainable, successful places
that promote wellbeing, by
understanding what people need
from the places they live & work”
social-life.co
10. @whitneyhess #sustainableux
“Our world offers abundant resources for
meeting needs: When human beings are
committed to valuing everyone’s needs and
have regained their skills for fostering
connection and their creativity about
sharing resources, we can overcome our
current crisis of imagination and find ways
to attend to everyone’s basic needs.”
baynvc.org
14. @whitneyhess #sustainableux
Jackal Giraffe
My boss hates everything I do
ﬔey won’t let me do it the right way
She never listens
He gets in my way
He derails every meeting
He doesn’t take me seriously
She’s a slacker
I don’t get any credit
ﬔey don’t respect my authority
I always get shot down
She doesn’t have what it takes
I am stuck
I can’t do anything right
15. @whitneyhess #sustainableux
Jackal Giraffe
My boss hates everything I do
ﬔey won’t let me do it the right way
She never listens
He gets in my way
He derails every meeting
He doesn’t take me seriously
She’s a slacker
I don’t get any credit
ﬔey don’t respect my authority
I always get shot down
She doesn’t have what it takes
I am stuck
I can’t do anything right
16. @whitneyhess #sustainableux
Jackal Giraffe
My boss hates everything I do My boss gives me lots of feedback
on my work
My boss asks me lots of questions
about my work
My boss requests many iterations and
alternate solutions
My boss attends every meeting
I frequently solicit feedback from my
boss and my colleagues
I receive feedback even when I didn’t
ask for it
17. @whitneyhess #sustainableux
Jackal Giraffe
My boss hates everything I do My boss gives me lots of feedback
on my work
My boss asks me lots of questions
about my work
My boss requests many iterations and
alternate solutions
My boss attends every meeting
I frequently solicit feedback from my
boss and my colleagues
I receive feedback even when I didn’t
ask for it
OBSERVATIONS
20. @whitneyhess #sustainableux
Jackal Giraffe
My boss hates everything I do When my boss gives me lots of
feedback on my work,
I feel insecure, anxious, ____________
Because I value direction, learning and
growth, but I also need ___________
21. @whitneyhess #sustainableux
Jackal Giraffe
My boss hates everything I do When my boss gives me lots of
feedback on my work,
I feel insecure, anxious, ____________
Because I value direction, learning and
growth, but I also need trust, support,
space, ___________
NEEDS
22. @whitneyhess #sustainableux
Jackal Giraffe
My boss hates everything I do When my boss gives me lots of
feedback on my work,
I feel insecure, anxious, ____________
Because I value direction, learning and
growth, but I also need trust, support,
space, ___________
I guess my boss feels _____________
FEELINGS
23. @whitneyhess #sustainableux
Jackal Giraffe
My boss hates everything I do When my boss gives me lots of
feedback on my work,
I feel insecure, anxious, ____________
Because I value direction, learning and
growth, but I also need trust, support,
space, ___________
I guess my boss feels _____________
Because she needs _____________
NEEDS
24. @whitneyhess #sustainableux
Jackal Giraffe
My boss hates everything I do When my boss gives me lots of
feedback on my work,
I feel insecure, anxious, ____________
Because I value direction, learning and
growth, but I also need trust, support,
space, ___________
I guess my boss feels _____________
Because she needs _____________
How can I tell her how much I value her
________ and ________, but also need
trust, space and ________?
What are other ways to share feedback
that would meet her needs and mine?
REQUESTS
26. @whitneyhess #sustainableux
Jackal Giraffe
My boss hates everything I do
ﬔey won’t let me do it the right way
She never listens
He gets in my way
He derails every meeting
He doesn’t take me seriously
She’s a slacker
I don’t get any credit
ﬔey don’t respect my authority
I always get shot down
She doesn’t have what it takes
I am stuck
I can’t do anything right
27. @whitneyhess #sustainableux
Jackal Giraffe
He derails every meeting He speaks at length in every meeting
He introduces topics that aren’t on the
meeting agenda
Other people participate less when he
is in the room
We don’t agree to decisions before the
end of the meeting
He asks questions about decisions
that have already been made
He challenges others
He changes his mind often
OBSERVATIONS
28. @whitneyhess #sustainableux
Jackal Giraffe
He derails every meeting When he asks questions about
decisions that have already been made,
I feel _______, __________, _________
FEELINGS
29. @whitneyhess #sustainableux
Jackal Giraffe
He derails every meeting When he asks questions about
decisions that have already been made,
I feel _______, __________, _________
Because I value ________, but I also
need _______, _________, _________
NEEDS
30. @whitneyhess #sustainableux
Jackal Giraffe
He derails every meeting When he asks questions about
decisions that have already been made,
I feel _______, __________, _________
Because I value ________, but I also
need _______, _________, _________
I guess he feels _____________
FEELINGS
31. @whitneyhess #sustainableux
Jackal Giraffe
He derails every meeting When he asks questions about
decisions that have already been made,
I feel _______, __________, _________
Because I value ________, but I also
need _______, _________, _________
I guess he feels _____________
Because he needs ____________
NEEDS
32. @whitneyhess #sustainableux
Jackal Giraffe
He derails every meeting When he asks questions about
decisions that have already been made,
I feel _______, __________, _________
Because I value ________, but I also
need _______, _________, _________
I guess he feels _____________
Because he needs ____________
How can I tell him how much I value his
________ and ________, but also need
_______ and ________?
What are other ways to have him
involved that meet his needs and mine?
REQUESTS
34. @whitneyhess #sustainableux
Nonviolent Communication
• All actions are attempts
to meet needs
• All needs are universal
• All feelings point to needs
being met or unmet
• All conflicts are over
strategies, not needs
Assumptions Intentions
• Separate observations
from judgments
• Care equally for
everyone’s needs
• Practice self-empathy
• Commit to honest self-
expression