The document provides step-by-step instructions for taking food orders in a restaurant. It outlines 7 steps: 1) observe guests for readiness, 2) approach with a smile, 3) suggest menu items and specials, 4) take the order sequentially while noting details, 5) repeat the order back clearly, 6) inform customers of the timeline, and 7) thank customers before leaving. The key is to engage customers with eye contact, listen attentively, confirm details, and maintain a polite, confident demeanor throughout the process.

1. The Art of Order Taking

2.  As you know Order taking is a skillful art for any
waiter. After proper greeting and seating a waiter
needs to wait for the guest to take order.
 Today, we will learn how to take food order in
restaurant through step by step instruction.

3.  Step-1: Observe your guest:
 Be observant and use proper timing
 Smile, make eye contact and try to anticipate when
the guest is ready to order e.g. when a guest closed
the menu or look around, that is an indication that
he/she is ready to order

4.  Step-2: Approach to the table:
 Approach the guest table with a smile and maintain
eye contact by saying:
 Excuse me Mr./Mrs./Ms… or Sir/Madam, may I take
your order please

5.  Step-3: Suggestive selling:
 Recommend your buffet to the guest by saying: May I
suggest our (according to the meal period):
 lunch buffet which consist of ….. dinner buffet which
consist of….
 If the guest prefers to order from the a la carte menu, advise
the guest of our daily specials or other promotion
 Offer further suggestions accordingly by saying:
 Excuse me Mr./Mrs./Ms…. or Sir/Madam, would you like to
have an appetizer to start with, may I suggest our ….
Or
 Today’s bar special is _______________(name of a cocktail/
mocktail).”/ Shall I bring you an iced tea or a mocktail to start
with?

6.  Step-4: Take the Order:
 During the ordering process, note down the number of
guests and items ordered in a sequential order
corresponding to the seats on your order pad
 Take order from the lady first follow by an older
gentleman or a guest and the host last

7. All order takers to approach table with KOT Pad for taking orders.
KOT (Kitchen Order Ticket)
1. SL No. 31672 (ref Picture)
2. Table No
3. Cover – Total No. of Guest
4. Time
5. Date
6. Quantity
7. Item
8. Cover No- from the kitchen entrance Cover
No 1, then 2, 3, 4…. anti clock wise.

8. Step-5: Repeat the Order:
 After all the guests has ordered, repeat the order
back (from the order pad) to the guests by saying (
in a clear, confident and polite manner): Excuse me
Mr./Mrs./Ms…. or Sir/Madam, may I repeat your
order please, they are…

9.  Step-6: Inform the timeline

10.  Step-7: Before leaving the table:
 When guest has acknowledge the order, thank guest
politely and collect all menu

11.  Tips:
 Confirm with the guests if they would prefer to be served course by course or all the
dishes at the same time (For guests who has ordered more than one dish or have
different numbers of dishes)
 Refer to the menu to identify the items that can be prepared with different methods
or served with different sauces, etc. Ask the guest what they would prefer
 Always approach guest in a friendly and courteous manner
 Speak with a clear and confident tone
 Address guest by their name where possible
 All order takers to approach table with KOT Pad for taking orders.
 Please listen to guest attentively when he is placing the order.
 If you feel order requires change as guest has ordered for wrong combination, please
suggest guest by using phrase, “ May I suggest you to ……….”
 Once you’ve taken the order, please repeat the order with request/ instruction given
by guest. ( Sir, you’ve asked for Mix Vegetables in hot garlic sauce, but you don’t
require mushroom in same. Or Sir you’ve asked for Chicken steaks with more
vegetables, and you won’t require potatoes to be served with same.).
 While repeating order, please make sure that you are audible and guest is paying
attention to you.