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ROTA SERVICE

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ROTA SERVICE SEQUENCE IN THE RESTAURANT

Published in: Food
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ROTA SERVICE

  1. 1. ROTA SERVICE SEQUENCE 1WWW.INDIANCHEFRECIPE.COM
  2. 2. Open restaurant –cross check checklist 1. Is music playing and is it at an optimum volume? 2.Is the air condition on and restaurant is cool enough? 3.Is the restaurant clean and set for service ? 4.Is the station holder [waiter] present next to the table? 5.Is the hostess at entrance? 2WWW.INDIANCHEFRECIPE.COM
  3. 3. Service sequence and conversation • Step 1: - Guest approaches the entrance of the restaurant - Hostess opens the door and greets “Good Afternoon sir/ madam ,welcome to the restaurant ” -Hostess leads to the table .if hostess is busy ,waiter approaches guest ,wishes and leads to the table. 3WWW.INDIANCHEFRECIPE.COM
  4. 4. o . “THIS WAY ,PLEASE” o While seating the guest ,pull seat for as many guests as possible. o STEP: 2 o Self introduce with a smile . o “Good afternoon sir (or) Madam (if not wished earlier ,allow me to introduce ,I am............ I would be taking care of you this after noon”. o “Would you like to have room temperature or chilled water”. 4WWW.INDIANCHEFRECIPE.COM
  5. 5. • Guest replies the choice of waiter, notes and ...... • “Are you expecting any guest ,sir (or)madam” • Depending on what guest replies ,return to side station and place water jug back ,pick a salver and approach table. o Allow me to remove the extra cover,sir/madam” remove the extra cover and while doing so. o For lunch we have.................................... ......................announce the menu...................... shall i serve the same, sir/madam?” • remove the extra cover and if the menu is lengthy..., • For lunch ,we have an elaborate menu as listed .[point to the menu card on the table ].i shall be right back to take your order” 5WWW.INDIANCHEFRECIPE.COM
  6. 6. • step4: waiter returns to the table with a note pad in hand to take the order [if menu is elaborate] o “my i take your order , sir/ madam” • After guests makes the choice and waiter noting down the same, o “Allow me to repeat your order , sir /madam” • Waiter repeats the order and says, o “Thank you , sir/madam” o -waiter places the order and returns with dinner plates , o “May I , sir/madam” and place the dinner plates in front of the guest appropriate position 6WWW.INDIANCHEFRECIPE.COM
  7. 7. • Waiter then brings food ordered in appropriate serving bowls • “allow me,sir/madam” and place the them on the table by announcing the names of the dishes • -quickly after placing the dishes, waiter to dispose salver and return to table to serve, • Waiter serves the food by announcing the name of the dish and at the appropriate position on the plate • After two servings of each dish “may i serve a little more, sir/madam?” 7WWW.INDIANCHEFRECIPE.COM
  8. 8. • After the guest as had two spoonfuls , waiter to approach the table and ask the guests, “hope you are enjoying the food?” • Keep replenishing until the guest is done with the course...and when the indiction of finishing the meal is seen among all guests, do the clearence. 8WWW.INDIANCHEFRECIPE.COM
  9. 9. • STEP 6: -Waiter approaches the table, o “may clear the plates,sir/madam”and on approval starts to do the clearance as per the standards -waiter removes dinner plates, side plates , used and unused silver of all guests at one go -quickly after disposing the clearance , waiter returns to the table with a salver and removes all the food serving the bowls , and cruet set 9WWW.INDIANCHEFRECIPE.COM
  10. 10. • Waiter to return with the serviette folded as per standard and a side plate and crumbs the table and places the desert indcation in the correct manner. • “excuse me sir/madam”/”allow mw sir/madam”/”may i?please”etc..are to be used as per required. 10WWW.INDIANCHEFRECIPE.COM
  11. 11. • Also the waiter shall engage in short conversation, if the guest is not conversing ,with any of the following dialogues...... • “Hope you enjoyed the food ,sir/madam”,”etc”. • Step-7 • After the table is set for the dessert , waiter to serve the pre plated dessert from the right of the guest with the help of a salver (if necessary) 11WWW.INDIANCHEFRECIPE.COM
  12. 12. • “here is the lovely’name of the dessert’...!” and place the dessert in front of the guest . • Step-8 • Waiter shall keep the invoice ready at the side table and when the host is done with the dessert, approach the table with invoice in a folder, place it on the right of the host. • “at your convenience. Sir or madam” 12WWW.INDIANCHEFRECIPE.COM
  13. 13. • Step-9 • Waiter approaches the table, when all have finished with the dessert and remove the dessert plate/dish with under liner. • “may i ?,sir/madam” and on approval starts to do the clearence as per the standards. • Also enquire, “hope u relished the dessert? Sir/madam” 13WWW.INDIANCHEFRECIPE.COM
  14. 14. • Step-10 • Waiter shall settle the bill when host attends to it and waits for the guests to make a attempt to leave. when they do so. • “may i ?, sir/madam” and helps as many guests as possible to pull the chair. • “Thank you very much sir/madam”/”it was pleasure serving you”/”hope to see you again soon, sir/madam” 14WWW.INDIANCHEFRECIPE.COM
  15. 15. THANK YOU 15WWW.INDIANCHEFRECIPE.COM

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