2. As you know Order taking is a
skillful art for any waiter. After
proper greeting and seating a
waiter needs to wait for the
guest to take order.
Today, we will learn how to
take food order in restaurant
through step by step
instruction.
3. Step-1
Observe your guest: Be observant and use
proper timing
Smile, make eye
contact and try to
anticipate when the
guest is ready to order
e.g. when a guest
closed the menu or
look around, that is an
indication that he/she
is ready to order
4. Step-2:
Approach to the
table:
Approach the
guest table with
a smile and
maintain eye
contact by
saying:
Excuse me
Mr./Mrs./Ms… or
Sir/Madam, may I
take your order
please
5. Step-3: Suggestive
selling:
Recommend your
buffet to the guest by
saying: May I suggest
our (according to the
meal period):
lunch buffet which
consist of ….. dinner
buffet which consist
of….
If the guest prefers to
order from the a la
carte menu, advise the
guest of our daily
specials or other
promotion
Offer further suggestions
accordingly by saying:
Excuse me
Mr./Mrs./Ms…. or
Sir/Madam, would you
like to have an
appetizer to start with,
may I suggest our ….
Or
• Today’s bar special is
(name of a cocktail/
mocktail).”/ Shall I bring you
an iced tea or a mocktail to
start with?
6. Step-4: Take the
Order:
During the ordering
process, note down
the number of
guests and items
ordered in a
sequential order
corresponding to
the seats on your
order pad
Take order
from the
lady first
follow by an
older
gentleman
or a guest
and the
host last
7. KOT (Kitchen Order Ticket)
1. SL No. 31672 (ref Picture)
2. Table No
3. Cover – Total No. of Guest
4. Time
5. Date
6. Quantity
7. Item
8. Cover No- from the kitchen entrance
Cover
No 1, then 2, 3, 4…. anti clock wise.
All ordertakers toapproach table
with KOT Pad fortaking orders.
8. Step-5:
Repeat
the
Order:
After all the guests has
ordered, repeat the
order back (from the
order pad) to the guests
by saying ( in a clear,
confident and polite
manner): Excuse me
Mr./Mrs./Ms…. or
Sir/Madam, may I
repeat your order
please, they are…
10. Step-7: Before leaving the
table:
When guest has
acknowledged the order,
thank guest politely and
collect all menu
11. Tips:
Confirm with the guests if they would prefer to be served course
by course or all the dishes at the same time (For guests who has
ordered more than one dish or have differentnumbers of dishes)
Refer to the menu to identify the items that can be prepared with
different methods
or served with different sauces, etc. Ask the guest what they
would prefer
Always approach guest in a friendly and courteous manner
Speak with a clear and confident tone
Address guest by their name where possible
All order takers to approach table with KOT Pad for taking orders.
Please listen to guest attentively when he is placing the order.
If you feel order requires change as guest has ordered for wrong
combination,please
suggest guest by using phrase, “ May I suggest you to ……….”
Once you’ve taken the order, please repeat the order with request/
instruction given
by guest. ( Sir, you’ve asked for Mix Vegetables in hot garlic sauce,
but you don’t
require mushroom in same. Or Sir you’ve asked for
Chicken steaks with more vegetables, and you won’t
require potatoes to be served with same.).
While repeating order, please make sure that you are audible
and guest is paying attention to you.
