service sequence

1. ‘First Impression
Is The Last
Impression’
The first impression your guests receive is
when they walk in and are greeted by your
staff. That initial connection is the basis for the
rest of their dining experience. Every guest
attended in the restaurant or hotel gain their
first impression from the staff who
acknowledge their presence and from the
greeting they receive. Welcoming and greeting
the guest is the first in fine dining sequence

2. Welcoming and
Greeting the
Guests

5. The procedure of Welcoming
and Greeting of Guests
1. Acknowledge guest as soon as they arrived
• The service begin with greeting the guests.
WELCOME THE GUEST with a smile, approach
the guest as they reach the restaurant
entrance. "Good morning/evening sir/madam!
Welcome to Cat and Chefs Cafe.”

6. The procedure of Welcoming
and Greeting of Guests
2. Approach the guests with an appropriate
welcome, for example; ‘Good
morning/afternoon/evening Sir/Ma’am
3. Ask the guest whether they have made any
reservation. If they have, ask them under whose
name they have been booked.

7. The procedure of Welcoming
and Greeting of Guests
4. Don’t forget to ask them where
they want to be seated - smoking or
nonsmoking as some restaurants
have both of these sections.

8. The procedure of Welcoming
and Greeting of Guests
5. Show the guest to their
seat (normally seats are
allocated for guest who
makes a reservation)

9. The procedure of Welcoming
and Greeting of Guests
6. If they don’t have any
reservation, allocate the
guest on the next available
table according to the
number of covers.

10. The Procedure of
Greeting Guests
1.Acknowledge new guests as soon as they
arrive (smiling)
2.Approach the guests with an appropriate
welcome, for example; “Good
morning/afternoon/evening Sir!”
3.Ask the guest whether they have made any
reservation. If had, ask them booked under
whose name.

11. The Procedure of
Greeting Guests
4. Ask them either they would like to have buffet or A la carte (if
Ala Carte, bring along the menu card while showing the guest to
their seat)
5. Don’t forget to ask them either they are smoking or not
(some restaurant had smoking and non-smoking section)
6. Show the guest to their seat (normally seat has being
allocated for guest who had make a reservation)
7. If they don’t have any reservation, allocating the guest
according to the number of cover they come.

14. Instruction: Label the following pictures according to its
best description. Write your answer on the separate
sheet of paper