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Policy and Innovation
of Jakarta in Public Services
During the Pandemic
01
Expanding access, upgrading
infrastructure and upgrading digital
infrastructure
02
Prepare a digital transformation
roadmap in strategic sectors
03
Accelerate National Data Center
(Pusat Data Nasional) integration
04
Prepare digital talented human
resources
05
Regulations and funding schemes
as well as digital transformation
financing will be prepared as soon
as possible
President’s Instructions regarding digital transformation planning
Referring to the Rapat Terbatas (Limited CabinetsMeeting) held on March 3, 2020
Digital transformation changes
everything fundamentally
A fundamental change is needed from old
fashion ‘business as usual’ to ‘out of the box
ways’ with the help of digital technology
Digital transformation changes the way
we interact and transact
4
Global trend: current challenges, particularly during the pandemic
Technological advances
change lifestyles and
change work paradigms
Demands for better public
services in the digital era
It is a challenge for the
bureaucracy to adapt to the
rapidly changing external
environment
Towards digital services,
increasing the use of
technology
Maintaining public trust Building new competencies for
State Civil Apparatus/Civil
Servants and more agile
organizations
Breakthrough
SMART
GOVERNMENT
OPEN
GOVERNMENT
BIG DATA
DRIVEN
POLICY
CULTURAL
SHIFTING
Smart Government
Optimization of information
technology and digitization
Big Data Driven Policy
Social media is a reflection
of the public's demands on
the government
Open Government
Demands for transparency
and public accountability
Cultural Shifting
Cultural blending due to
globalization
Future demands of the public sector
v v
1 2 3 4
Internalization of
digital culture in
every competency
development,
mindset and
behavior of every
State Civil
Apparatus (ASN)
Implementation of
Corporate
University as an
ASN competency
development entity
in responding to
digital
transformation and
changing times
Adjustment of the
ASN competency
development
strategy according
to the results of
the simplification
of the institutional
structure
(functional
position)
Increase the
frequency of
collaboration with
all stakeholders,
especially in the
field of ASN
competency
development
Human Resources Development Policy
Jakarta Public Services Innovation
JAKI is an official information center and community
service application of the DKI Jakarta Provincial
Government that was created to meet daily needs. JAKI
even now can be referred as City Based SuperApp
Platform that provides features that reflect citizen-design
services which integrate various digital information and
service from the government and community for the
citizens and residents of Jakarta.
Jakarta Public Services Innovation
Innovation of JAKI
● To report city problems online
● To find out foodstuffs prices online
● Flood mitigation through disaster early warning information
● Give an access to various emergency numbers in Jakarta
● Machine learning-based to do self-assessment of covid risk
● Vaccination information, hospital bed availability
● To know free wifi access point in Jakarta
1 2 3 4
Human
resources
competencies
change
Efficiency:
Human
Rresources,
Travel,
Infrastructure
How to work
fast
Performance
and
productivity
management
Bureaucracy During the Pandemic
5
Massive use
of IT
Milea content preparation and
implementation
E-LEARNING
IMPLEMENTATION
E-learning as an
accelerator
Larger capacity of
e-learning classes
Instagram LAG (Learning as You Go)
Learning is on
targets
Innovations which support the development of HR
competencies in the DKI Jakarta Provincial Government
Optimization of Ubiquitous Learning
(u-learning) and Simdiklat
Bangkom full e-learning
Podcast Rabu Belajar (Wednesday Class podcast)
To inspire and
empower human
resources
To project the future
and the priorities
needed, for success to
be achieved
To ensure innovative
and agile-execution
capabilities
3 elements to hone empathy and
adaptability
(Source: BCG)
The Head The Heart The Hand
CREDITS: This presentation template was
created by Slidesgo, including icons by
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English ppt seminar internasional emerging issues in debates on public sector human capital in pandemic era rev updated

  • 1. Policy and Innovation of Jakarta in Public Services During the Pandemic
  • 2. 01 Expanding access, upgrading infrastructure and upgrading digital infrastructure 02 Prepare a digital transformation roadmap in strategic sectors 03 Accelerate National Data Center (Pusat Data Nasional) integration 04 Prepare digital talented human resources 05 Regulations and funding schemes as well as digital transformation financing will be prepared as soon as possible President’s Instructions regarding digital transformation planning Referring to the Rapat Terbatas (Limited CabinetsMeeting) held on March 3, 2020
  • 3. Digital transformation changes everything fundamentally A fundamental change is needed from old fashion ‘business as usual’ to ‘out of the box ways’ with the help of digital technology Digital transformation changes the way we interact and transact
  • 4. 4 Global trend: current challenges, particularly during the pandemic Technological advances change lifestyles and change work paradigms Demands for better public services in the digital era It is a challenge for the bureaucracy to adapt to the rapidly changing external environment
  • 5. Towards digital services, increasing the use of technology Maintaining public trust Building new competencies for State Civil Apparatus/Civil Servants and more agile organizations Breakthrough
  • 6. SMART GOVERNMENT OPEN GOVERNMENT BIG DATA DRIVEN POLICY CULTURAL SHIFTING Smart Government Optimization of information technology and digitization Big Data Driven Policy Social media is a reflection of the public's demands on the government Open Government Demands for transparency and public accountability Cultural Shifting Cultural blending due to globalization Future demands of the public sector
  • 7. v v 1 2 3 4 Internalization of digital culture in every competency development, mindset and behavior of every State Civil Apparatus (ASN) Implementation of Corporate University as an ASN competency development entity in responding to digital transformation and changing times Adjustment of the ASN competency development strategy according to the results of the simplification of the institutional structure (functional position) Increase the frequency of collaboration with all stakeholders, especially in the field of ASN competency development Human Resources Development Policy
  • 8. Jakarta Public Services Innovation JAKI is an official information center and community service application of the DKI Jakarta Provincial Government that was created to meet daily needs. JAKI even now can be referred as City Based SuperApp Platform that provides features that reflect citizen-design services which integrate various digital information and service from the government and community for the citizens and residents of Jakarta.
  • 10. Innovation of JAKI ● To report city problems online ● To find out foodstuffs prices online ● Flood mitigation through disaster early warning information ● Give an access to various emergency numbers in Jakarta ● Machine learning-based to do self-assessment of covid risk ● Vaccination information, hospital bed availability ● To know free wifi access point in Jakarta
  • 11. 1 2 3 4 Human resources competencies change Efficiency: Human Rresources, Travel, Infrastructure How to work fast Performance and productivity management Bureaucracy During the Pandemic 5 Massive use of IT
  • 12. Milea content preparation and implementation E-LEARNING IMPLEMENTATION E-learning as an accelerator Larger capacity of e-learning classes Instagram LAG (Learning as You Go) Learning is on targets Innovations which support the development of HR competencies in the DKI Jakarta Provincial Government Optimization of Ubiquitous Learning (u-learning) and Simdiklat Bangkom full e-learning Podcast Rabu Belajar (Wednesday Class podcast)
  • 13. To inspire and empower human resources To project the future and the priorities needed, for success to be achieved To ensure innovative and agile-execution capabilities 3 elements to hone empathy and adaptability (Source: BCG) The Head The Heart The Hand
  • 14. CREDITS: This presentation template was created by Slidesgo, including icons by Flaticon, and infographics & images by Freepik. Thanks! Do you have any questions?