The document discusses Vietnam's development of e-government towards a digital government, digital economy, and digital society. It provides an overview of Vietnam's progress in e-government development including key initiatives and resolutions to advance e-government. It also outlines current challenges such as inadequate leadership determination, legal issues, and technical skills shortages. The document proposes solutions like improving the legal framework, developing foundational infrastructure and national databases, and applying new technologies. It emphasizes that leadership commitment, effective policies and institutions, and citizen-centric services are critical to successfully advancing Vietnam's e-government development goals.

1. DEVELOPMENT OF VIETNAM’S E-GOVERNMENT
TOWARDS DIGITAL GOVERNMENT, DIGITAL ECONOMY, DIGITAL SOCIETY
Vu Tuan Anh
Deputy Head, Administrative Procedure Control Agency, Office of Government
Thailand, July 2019
OFFICE OF GOVERNMENT – VIETNAM

2. Content
1. Progress of eGov development in Vietnam
2. Current problems and challenges
3. Requirement for eGov development in the new context of I4.0 revolution
4. Learning from international experiences
5. New initiatives and the way ahead
6. Key achievements
7. Solutions to promote eGov toward dGov
8. Conclusion
2

3. Master plan on
computerizing State
administration (Plan 112) • Construct electronic information system for state administration system;
• Computerize commanding operation at ministries and local agencies;
• Computerize provision of public services for business and citizen
“Vietnam ICT
Dev.t” Project –
funded by WB
• Enhance ICT development and application within government and
private sector, particularly SMEs;
• eGov development;
• ICT capacity building
Gov’s
Resolution of
eGov
(Res.36a/2015)
•Enhance admin reform attaching closely with ICT application in
public service provision, ensuring shortened process of handling
public services, reduced required dossiers and handling duration,
simplified and standardized procedures and cost saving.
•Reform of 3 indicators in UN’s EGDI, including Online Services
(OSI), Telecom Infra. (TII) and Human Capital (HCI); targeting to
reach top 4 in 2016 and top 3 in 2017 of ASEAN in OSI and EGDI
rankings
GOV’s Resolution
of eGov (Res.
17/2019)
Development of eGov towards digital government,
digital economy, digital society
Key milestones
3
2019-
2025
1. Progress of eGov development in Vietnam

4. UN’s EGDI: in 2018, increase 1 rank compared with 2016; in 2016, increase 10
ranks compared with 2014 (ranking 6 over 11 ASEAN countries)
No. Country 2018 2016 2014 2012 2010 2008 2005 2004
1 Singapore(-) 7 4 3 10 11 23 7 8
2 Malaysia(+) 48 60 52 40 32 34 43 42
3 Brunei (+) 59 83 86 54 68 47 73 63
4 Thailand(+) 73 77 102 92 76 62 46 50
5 Philippines(-) 75 71 95 88 78 66 41 47
6 Vietnam (+) 88 89 99 83 90 91 105 112
7 Indonesia (+) 107 116 106 97 109 106 96 85
8 Timo East (+) 142 160 161 170 162 155 144 174
9 Cambodia (+) 145 158 139 155 140 115 128 129
10 Myanmar 157 169 175 160 141 145 129 123
11 Laos (-) 162 148 152 153 151 156 147 144
4

5. • Inadequate determination in eGov implementation,
especially from some leaders
• Lack of tools for evaluating and monitoring leaders’
performance
• Weak cooperation among ministries and local
governments
• Old mindset habits (work in silos, no shared/open data)
• Insufficient management and technical skills
• Unclear accountability of the responsible persons
2. Current problems and challenges

6. • Lack of legal framework on eGov development and
relevant policies: eID, data sharing, personal data protection
• Inefficient financial mechanism for IT-specific investments
• Unestablished legal status of electronic documents, slow
and ineffective issuance of digital certificates
 administrative procedures still involve both paper and
electronics forms  more complex
• Loose alignment between administrative reform and IT
application
• Unstandardized information and processes
2. Current problems and challenges

7. • Outmoded eGov architecture
• No integrated platform for data sharing,
unestablished or incomplete national database
• Limited online service quality with small number of
transactions
• Nonexistent eID of individuals and organizations
• Insecure legacy systems
2. Current problems and challenges

8. • Excessively scattered investment
• Too focused on hardware infrastructure
• Inadequacy in the operation, maintenance,
improvement and development of software systems
• Limited private sector involvement in eGov
development
2. Current problems and challenges

9. 3. Requirement for eGov development in the context of I4.0 revolution
99
Digital leadership
(Vision & Strategy)
Digital foundation
Exchange among digital platforms and infra.
Regulation, skill and institution foundation
Digitalsolution
fordigitalGov
Digitalsolution
forcitizen
Digitalsolution
forbiz
Growth Job Service Delivery
Advantages of digital technology in 4.0 Revolution
Groupoffundamental
solutionsfordigitaleconomy
eGov development is the key
step in the process of national
digital transformation.
Application of new
technology in the context of
I4.0 Revolution is the shortest
path to realize the aspiration
of “For a mighty Vietnam”.
(Digital Dividends 2016 - World Bank)

10. 4. Learning from international experience
10
Successful digital Gov
programs will facilitate
capacity reform and
technology awareness raising;
support the integration and
simplification and taking
advantages of digital
technology. Key role of private
sector and Gov leaders (South
Korea, Japan, UK, Finland,
Estonia, Sweden…)
Data-based
leadership
Institutional and regulatory
framework
Communication and
Change Management
Develop national data
exchange platform, national
databases (Estonia)
Re-structure infra. of
cloud computing
application
Support to Innovation
Collaboration
and
Cooperation
Develop National Portal
and provide online public
services on mobile
equipment
eID authentication on
National Public Service
Portal
(FranceConnect)
eCabinet, eConsultation

11. eGov dGov in 2019-2025
- Computerization
- An investment plan for all
stakeholders
- A program to improve
quality of serving citizens
- A program to enhance
Government’s efficiency
- Digital transformation
- Breakthrough milestone
- Trust gainer for new reforms in
line with I4.0
5. New initiatives and the way ahead

12. DirectionsCivilian-centric
Develop ICT and eGov in line with
current world trends
Ensure safety and security
eGov Master Plan with data
integration/sharing and performance
appraisal
Promote leader’s role and accountability
Mobilize all relevant resources
5. New initiatives and the way ahead

13. Complete eGov platform, raise State agencies efficiency and
effectiveness
NEW
GOALS
Based on data/open data, aim toward digital government,
digital economy and digital society
Boost Viet Nam into ASEAN-4 (top 4 in eGov ranking)
Ensure data safety and security
5. New initiatives and the way ahead

14. Lay legal foundation for eGov development (Law on eGov, relevant
decrees, etc.)
Establish a data integration and sharing platform and some national
databases (esp. residential register)
Keep improving OSI, HCI and TII indices ranking
Restructure IT infrastructure (building private G-Cloud based on the
integration of Government agencies’ data centers)
5. New initiatives and the way ahead

15. (1) Overt status of administrative procedure processing: 100%
(2) Citizens or businesses electronically indentified: 10%
(3) Online service level 3, 4 increase: > 20%
(4) Citizens’ satisfaction: > 80%
(5) E-document systems connected and interoperated: 60%
(6) Online form processing: 60%
(7) Electronic reporting: 50%
(8) Meeting time reduction: > 30%
5. New initiatives and the way ahead

16.  Performance assurance
mechanism is decisive
Institutions and policies must
be one step ahead
Citizen-centric and data-
driven decision making is a
condition for success
Appropriate resources are an
important feasibility factor
 Commitment of government top leaders is the ultimate
success factor
Leaders
YardstickResource
Policies
Citizen
-centric
To be concluded
5. New initiatives and the way ahead

17. 6. Some achievements
eGov National
Committee provide
comprehensive and
thorough leadership;
Develop eGov
towards digital Gov,
economy, society
(Res.17/2019)
Institution and
regulation
National e-Doc
Exchange
Platform
Handling work on
online
environment
National
Reporting system
and Command &
Operation Center
National eServies
Portal
eCabinet
eConsultation
Aplication of Peer to Peer
Tech. (Xroad)
Launching 12 Mar. 2019
E-Cabinet: launching 24 June
2019
Mobile equipment
application, digital signing for
e-documents, paperless OOG
(from May 2018)
Application of Chatbot
technology, eID
Authentication solution
(VNConnect), planned to
launch in Nov. 2019
1. Decree 61/2019/ND-CP
2. Decree 09/2019/ND-CP
3. Decision 28/2018/QD-TTg
4. Decision 274/QD-TTg
5. …….
Application of AI, BigData,
BI, planned to launch in
Mar.2020
E-Consultation: planned to
launching Dec. 2019

18. 7. Some solutions to promote eGov toward dGov
18
1. Raise awareness on
the need of digital
transformation within
Gov agencies
Res. 17/2019 on eGov
Directive 16/CT-TTg of
Prime Minister on 4.0
industrial revolution
approach
2. Improve legal
framework
Develop decrees: data
management and
sharing; eID and e-
authentication; personal
info. protection; online
handling of admin
procedure…
Study to develop eGov
Law (with context of 4.0
Revolution)
3. Improve foundations
for eGov and digital Gov
development
EAF 2.0
Develop National e-Doc
Exchange platform to
become national data
exchange platform
Develop priority database:
Demography, land, social
security …
Re-structure ICT infra.
with cloud computing
application
4. Broad application in
Gov agencies to better
serve citizen
Improve Doc
Management System,
towards paperless
offices
Improve ministerial and
local public service
portals, connecting with
National Portal,
integrating with e-
authentication,
Chatbot…

19. 8. CONCLUSION 1. Leading role of Gov leaders is key success
factor
2. Enforcement mechanism is decisive factor
3. Institution and regulation is the first step
4. Putting citizen into the center and making
decisions based on digital data are condition
of success
5. Using a reasonable resource for eGov is an
essential factor

20. 20
THANKS FOR YOUR ATTENTION