17. A library is not a luxury but
one of the necessities of life.
--- Henry Ward Beecher ---
18. LIBRARY OPEN HOUSE: Visiting the Past / Defining our Future
University of California San Francisco - Library
19. What you can find in a search
engine, like Google
Do you want to get the
whole picture?
www.kent.ac.uk/library/resources
Information Services
20. What you can find in a search
engine, like Google
The resources the University
pays for on your behalf:
• there are more
• they’re more relevant
• they’re better quality
• your work will have more
impact if you use them!www.kent.ac.uk/library/resources
Information Services
22. Information and Communication Technology(ICT) has revolutionized
the concept of libraries. Each and every library is slowly getting
digitized in the whole world. A concept of cyber library, electronic
library, digital library comprises of digital collections, services and
infrastructure to support lifelong learning, research, scholarly
communication as well as preservation and conservation of our
recorded knowledge.
Popularity of Cyber Libraries among the Academic Community in Sri Lanka, 2010
29. Digital Libraries Futures
– The Virtual Scholar : the Hard and Evidential Truth
– Who are the Users of Digital Libraries, What do they Expect and want?
– A Content Analysis on the Use of Methods in Online User Research
– A Pianist’s Use of the Digitised Version of the Edvard Grieg Collection
– When is a Library NOT a Library?
– To Make a Better Digital Library – Some Collaborative Efforts in China
– Strategies for Institutions : Responding to the Digital Challenge
– Strategies for Institutions : Responding to the Digital Challenge : the World
Digital Library Perspective
– Digital Library Futures : Pressures on the Publisher-Librarian Relation in the Era
of Digital Change
Book Recommend about Digital Libraries
30. Book Recommend about Digital Libraries
Introduction to Digital Libraries
Digital Library Collection Development
Digitization of Text and Still Images
Digitization of Audio and Moving Image Collections
Metadata
Digital Library Management Systems
Interface Design and Evaluation
User Needs and Search Behaviors
Digital Preservation
Evaluation of Digital Libraries
New Developments and Challenges
Discover Digital Libraries
44. Relation of
• Work
• Process
• Enterprise result
• Product and service
• Satisfaction
Integration of
• User
• Staff
• Supplier
Managing of
• Promote team spirit
• Increase learn ability
• Increase consistency
• Synergy effect in group
working
45. TOP SERVICESin the Library
borrowing books reference librarians free internet
46. Down - Print Book Borrowing
Down - Reference Help
Down - Join Library Program
Up - Using Library as Place
52. “Redbox”-style lending machines or kiosks located throughout the community where people can
check out books, movies or music without having to go to the library itself
66. Ten Customer Service And Customer Experience Trends For 2017
1. Customer service is getting better (even if it doesn’t look like it).
2. Value and experience continue to trump price.
3. Personalization creates a better customer experience.
4. AI and IA assist those who assist the customer.
5. Chatbots are getting better.
6. There is more focus on “customer success.”
7. Proactive customer service is gaining in popularity.
8. The phone is being used less and less.
9. Fast, Faster, Fastest! Customers want a response.
10. Convenience wins the day.
Credit : http://www.forbes.com/sites/shephyken/2017/01/07/10-customer-service-and-customer-experience-cx-trends-for-2017
89. - The Long tail
- The World is Flat
- Critical Mass
- Web 2.0
- The Wealth of Networks
- Free Economy
- Crowdsourcing
- Socialnomic
- Wikinomic
- Wisdom of Crowd
10 เรื่องที่คุณต้องรีบทำควำมรู้จัก
94. Current information technology trends – 2016
Gartner Forbes Forrester Deloitte Accenture
1. The device mesh
2. Ambient user experience
3. 3D printing materials
4. Information of everything
5. Advanced machine learning
6. Autonomous agents and things
7. Adaptive security architecture
8. Advanced system architecture
9. Mesh App and service architecture
10. Internet of things architecture and
platforms
Gartner's top 10 strategic
technology trends for 2016
1. Connecting customers
2. Embracing millennials
3. Remote employee development
and training
4. Strength based leadership
5. Add extra value to commodity
products you sell
6. Corporate culture of customer
service
7. Deliver results, not just solutions
8. Engage customers through fun and
games
9. Integrate impartial content to
support customer decisions
10. Develop “selling/solving” skills for
non-salespeople
Top 10 Business Trends That
Will Drive Success In 2016
1. Smart connected world
2. Systems of insight
3. APIs as strategy
4. Digital CX limitations
5. Security and risk rethink
6. Hyper-connected hyper-adopters
7. Business tech acceleration
8. Infrastructure snowballs
9. Software as part of the brand
10. Workforce technology
The Top Technology Trends To
Watch: 2016 To 2018
1. From customer-aware to customer-
led
2. From data-rich to insight-driven
3. From perfect to fast
4. From silos to connected
The Operating Model for
Customer Obsession
1. Right-speed IT
2. Augmented & virtual reality go to work
3. Internet of Things: From sensing to
doing
4. Reimagining core systems
5. Autonomic platforms
6. Blockchain: Democratized trust
7. Industrialized analytics
8. Social impact of exponential technologies
Tech Trends 2016: Innovating in the
digital era
1. Intelligent automation
2. Liquid workforce
3. Platform economy
4. Predictable disruption
5. Digital trust
Technology Vision 2016 -
People First: The primacy of
people in a digital age
แนวโน้มทางเทคโนโลยีเปลี่ยนแปลง
รวดเร็วต้องติดตามปีต่อปีเลย
แถมมี Trend ที่เราต้องติดตาม
หลายแบบไม่ว่าจะเป็นด้านเทคโนโลยี
ลูกค้า และธุรกิจ
95.
96.
97.
98.
99.
100. Trend No. 1: AI Foundation
Trend No. 2: Intelligent Apps and Analytics
Trend No. 3: Intelligent Things
Trend No. 4: Digital Twins
Trend No. 5: Cloud to the Edge
Trend No. 6: Conversational Platforms
Trend No. 7: Immersive Experience
Trend No. 8: Blockchain
Trend No. 9: Event-Driven
Trend No. 10: Continuous Adaptive Risk and Trust
101. Who Will Own the Robots? (by David Rotman June 16, 2015)
https://www.technologyreview.com/s/538401/who-will-own-the-robots/
107. 1. More than one-third of businesses will move from siloed organizations to
customer-centric & customer-driven operational model
2. CEOs will exit 30% of their CMOs
3. More CIOs will take a lead position to drive Customer Experience
4. Transitional roles like Chief Digital Officer, Chief Customer Officer, will
continue to get reintegrated into tradition roles
5. Digital Business Leaders & CX professionals are two roles that will be most in
demand
6. Brands will experience 25% to 50% increases in revenue risk
7. Brands will begin to quantify & harness the power of emotion
8. Designing micro-moments that win the hearts
9. Investments in Artificial Intelligence will triple in 2017
108. Systems of engagement technologies
Systems of insight technologies
Supporting technologies
109. Tech Trends 2017: The kinetic enterprise
1. IT unbounded : The business potential of IT transformation
2. Dark analytics : Illuminating opportunities hidden within unstructured data
3. Machine intelligence : Technology mimics human cognition to create value
4. Mixed reality : Experiences get more intuitive, immersive, and empowering
5. Inevitable architecture : Complexity gives way to simplicity and flexibility
6. Everything-as-a-service : Modernizing the core through a services lens
7. Blockchain: Trust economy : Taking control of digital identity
8. Exponentials watch list : Science and technology innovations on the horizon
https://www2.deloitte.com/content/dam/Deloitte/us/Documents/technology/us-tech-trends-2017-the-kinetic-enterprise.pdf
116. Big Data for Library
Library data & The Change of focus
OPEN DATA
Mash-ups and linked data
Management information
Resources
Bench-marking
React and predict
Service enrichment
117. Bad Libraries Build Collections,
Good Libraries Build Services,
Great Libraries Build Communities.
R. David Lankes
123. Behavior 4.0 - พฤติกรรมของลูกค้าในยุคนี้
https://www.slideshare.net/Ericsson/consumerlab-10-hot-consumer-trends-2017-presentation
Connection
Current
Convenient
Community